I've been relatively happy with Charter for the past year, but recently received a letter notifying me the "promotional period" of 12 months is over, so they're raising the internet rate about 45% (44.99 to 64.99). I called and asked if there was something that could be done to get a lower price. The service rep offered to upgrade the speed from 60 mbps to 100 mbps (was supposed to already be at 100 mbps!). As I kept re-stating the price was the only issue, the rep said the $64.99 price was the "most compatible in the area" and there was nothing she could do. I've heard people calling Spectrum with this same issue and they might get $15 taken off their monthly bill, but my experience unfortunately did not yield the same result. Charter Spectrum's marketing pitch should be more like, "Here at Charter Spectrum, we appreciate customer loyalty, so after a year with us we'll increase your internet bill by 45 percent! Sign up today!" read more

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you finish the first "free" trial month. Then don't fix their billing errors when you cancel. read more

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After installation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service. read more

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POS company. I canceled my service and returned my equipment and have been sent to THREE separate collection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could. read more

Charter Communication/Spectrum Systematically structured to SPAM the customer: We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers. read more

Horrible internet with interruptions often and absolutely no customer service!! Wish One internet company was worth it, but this one aint it! read more

They have continuously raised their prices but the service on my Wi-Fi has been slow. They are very deceptive when I try to tell them about my Wi-Fi speeds. When I finally started with T-Mobile today and tried to cancel over there they are billing me almost $70 for the month even though I'm canceling at the beginning of the month. My T-Mobile seems to be working well I'm very excited about it and happy to be rid of Charter! read more

I have had nothing but problems with Charter's internet and occasionally the digital cable boxes, on top of the sky high prices. The WI-FI is always going out, I mean always. I have been in the middle of completing an online assignment and had to turn my work in by a certain time and day, but was late due to the internet going out (another outage). The outage lasted until the next morning. I just had to call Charter again today because now, the Wi-Fi box is now completely bad! The bill is outrageous and as one other reviewer put it, they give good prices to the new customers while the prices for current customers constantly rises. The digital boxes are confusing when ordering movies and slow when loading the Guide. It's a Monopoly with Charter, but hopefully some real competition will come in and have better prices and quality services. read more

Avoid Spectrum Charter for your Internet/TV/Phone needs! Tried cancelling 4 times in April only to be on hold and waiting every time with no answer. Turned in my equipment the day after billing cycle ended. Now they're charging me $162 for all of May saying I could've cancelled sooner and citing their "monthly service agreement." I moved April 8th! Bullshit, @GetSpectrum!!! You're not getting my $! read more

Charter, it's apparent you don't want new customers' business. After enduring a barrage of sales pitches, I was able to order new internet service for $29.99 per month for 12 months. When the installer came out, he didn't have the appropriate keys to access the communications room in my apartment building. So, he left and told me to reschedule the install. When I reached back out to Charter to reschedule, they said my order had been eliminated from the system and the $29.99 offer was no longer available. But conveniently a $39.99 per month offer was available. Because their installer couldn't do their job, I was going to be charged an extra $120 per year. Even the agent's manager couldn't honor their previous order. So, Charter, you lose. If you screw over potential customers this badly, I can't imagine how inept you are at servicing existing customers. And people wonder why the Cable TV industry is consistently among the lowest rated for customer satisfaction. read more

I have been with Charter/Spectrum since the technology has been available (80's?). On January 6, 2022 I brought in my wi-fi equipment to their local office in Janesville, WI to cancel. I wanted to switch internet providers since I was paying too much & they wouldn't lower my monthly rate after being a customer for decades. They insisted on sending me mail (2-3X weekly) offering tv service even though I told them I have an antenna & would never use their service. Save the mailings, reduce my monthly rate with your savings.....ha! Anyway, I was told there was nothing else to do after I returned my equipment, my service would be terminated. A few weeks later, I rec'd an email showing my new bill as being available. Sure enough, it was for the full amount for another month. I talked to a rep, asking that this money not be removed from my account as I had cancelled. (Requesting a credit for the unused portion of the previous month is "not possible") I was assured by the rep it was taken care of. On the usual pay date, I saw my account had the full amount removed. Again, I called a rep to request that my money be refunded to me. After another lengthy call, I was assured that this was being taken care of, but it would take 7 - 10 days. Two weeks later, I get what appeared to be a spam email (two words/line, would be 15 pages if I printed it) from an outfit called North Lane. In summary, I am to receive in 7 - 10 days a prepaid debit card in the mail for the full amount. Again, I called and talked to a rep, as I really don't want this card. Couldn't they just reverse the charge in my account? This was what I was led to believe was to happen all along. It has now been 46 days since I cancelled & I am to wait another week or so for this card I do not want to arrive in the mail. I asked to cancel this card & refund my account, but was told I have to do that with North Lane as that is their refund processing subcontractor. I told them I did not have a relationship with them & wouldn't trust them if I did. So, I will be receiving ( I guess) a prepaid debit card that I really don't want to use or trust, rather than a simple reversal of my original UNAUTHORIZED charge. In summary, I am "out" a full months service (roughly $75), another half month, which they don't recognize, and I am estimating three hours of my own time to correct their mistake which they never fixed. Not to mention the cost to humanity filling my community's landfill with their unwanted mailings for a service I have consistently told them to stop! So, no, I would not recommend them to my friends, or Putin for that matter. read more

I am on a business trip at a hotel and couldn't connect my Apple TV. Literally just needed them to whitelist my WiFi address on my device so I could connect to the network. The moron I talked to on the phone kept telling me I "needed to call Apple" lmao. No, bro, this has NOTHING to do with them. It has EVERYTHING to do with the shitty internet service this company offers. I can't believe how impossible this guy was on the phone I felt like I was talking to an infant. He kept repeating himself but wasn't actually listening to a word I was saying about the problem I was having. So beyond frustrating. Nothing got solved and he should quit his job instead of being a useless POS. read more

Get your shit together, Charter. The customer service rep was polite and helpful, but I was on hold for 30 minutes for a change of address. At every other vendor I can do that online in 30 seconds. It's called process reengineering and you should try it. I'm actually writing this while on hold. So...I wouldn't have written this nasty review if you didn't have me on hold for so long. You made your own bed, kiddo. read more

I can't give 0 stars. I had Comcast Xfinity for 30 years. Many headaches with customer service but the technology was really good. The past year moving to Spectrum has SUCKED. Internet is fine but the TV and DVR service is like something from the dark ages compared to Comcast. It takes about 10 seconds to get the guide or dvr. The dvr only records 2 shows. So many other STUPID errors and bugs that never happened with Comcast... And it's just as expensive. BOO. If I didn't need internet for business I'd be gone. read more

Charter is exactly why monopolies are illegal. I moved from an apartment in Madison and will admit, had financial troubles leading me to be late in a couple payments. Whenever I tried to call to make a payment, I would get a message saying that I was current on my account. After hours and countless phone calls and being bounced back and forth from representative to representative, it turned out they had fucked up their accounting. They had been applying my payments to another account and the new tenant of my old apartment's payments to my account. I ended up having to fax them my personal banking statements to prove I had made payments when I told them I had. They ended up sending my account to a collection agency and fucking up my credit. Thanks a lot Charter. read more

This past week I had the worst experience with my internet provider, Charter Communications. My service was shut off a week early and without notice. The IT Department apologized and said that a technician had been to my apartment the day prior and had shut off my service even though my scheduled date was not for another week. On top of that I was still being charged for that week of "Service". IT transferred me to billing to resolve the issue. Billing informed me that there was no record that my service had been shut off and their system showed my service to be active. I was transferred again to accounts. Accounts also showed no record of my service being shut off or that it needed to be shut off. I was then offered to have a technician come to my apartment to correct this issue but I would have to schedule an appointment and be present for that appointment. Being that I work full time and move at the end of the week having to schedule an appointment to correct their error was not something I feel I should have to make the time to do. If they can shut it off without me being here they can turn it back on without me being here. Needless to say I wasn't offered anything for the inconvenience and had to explain my three separate times because they apparently were in capable of communicating with one another. To make matters worse they schedule an appointment without my consent and I was to call back to cancel. A total of one hour wasted, four explanations given and still no internet. Now I have to increase my data for the week to make up for not having it. Waste of time and waste of money. read more

Horrible! Absolutely horrrrrrible! How come a major telecom company can't manage to port a simple phone number? I spent hours with techs in my home and on the phone, and still had to change my phone number. On the plus side, their customer service reps are very good at apologizing. I'm guessing they get a lot of practice. read more

Internet goes out on a regular basis and we pay for a higher speed as my husband is a gamer. We have gone through 3 different service calls and 3 routers in a 1 week period. Customer service does nothing to help. They will send a signal to the box which will work for a day, and the internet then goes out again. Their technicians didn't do the initial set up correctly the first time and we have to have a repeat visit. Very expensive for the quality of product you receive. I'm writing this review because I'm switching providers as I have had it with this company. If you are new to the area and are in need of service please don't be fooled by the convenience of this product, do with a different company and do not waste 6 months of your time here. read more

Nothing but lies! I've had Charter for over a year and for the most part didn't have any major issues. The internet speed was inconsistent as anything, there were times when we had atrocious speeds and other times when we were over 60 mbps. I've dealt with four different technicians and not a single one was able to figure out how to get the connection to work from anywhere but the damn closet. Several of the techs told me they couldn't do anything about it and I'd have to ask my landlord, but my landlord said that was BS and THEY are the ones that have to do it because they own the wires. Never got this problem resolved and pretty much gave up on hoping that maybe one of the guys would know what the hell he was doing. They were super friendly and I enjoyed talking with the techs, but I'd rather have competent people. Dealing with Charter itself was always a nightmare. We decided to try out Spectrum and have all three services, but after two weeks of having cable we came to realize that we don't really watch TV enough to justify paying so much. So we cancelled that out and went back to internet only. Charter was a dick about it and refused to give us the promotional price we had on the internet back -- they gave me some BS about only being able to do it every 3 months. So we decided to jump ship to AT&T. The cancellation process with Charter took longer than it should have because the douchebag representative I got was really tenacious about trying to keep us by telling lies about AT&T charging $15 a month in random fees alone and doing nothing but trashing their service. I set him straight and told him that he should probably retake the course that teaches them what AT&T is doing. The only way I'll go back to Charter is if they're my only option. read more

This company is terrible 1:. They lie. When internet is down they insist it no problem. They say someone on your property and can't get access to your home because no one home, actually I am on the house all the time and near my driveway to wait for them and no repair truck ever shown up. 2: service down time is 15% of the time. 3: I called the rep to cancel my service to a date about five days later that I emphasize a couple of times, and the woman repeated my date of cancellation but after the phone call she cut off my internet right away. She spent whole time talking to me about selling me new service. read more

I am not giving it a rating cause it doesn't deserve one . It's been nothing but money flushed down the drain . Ad says no hidden fees or costs liars . Their making loads of money and the poor people get shit on . Tired of them and so is everybody else we're moving onto Netflix or Hulu anybody but Spectrum. Get out now folks while ya can . read more

Ok; Charter, Charter, Charter! Auuugh! Is the only words I can give. When it works, 4 stars, when it doesn't work... 3 stars! But when you have to call them and try to figure out an issue MY GOD! I've been on the phone with them for over an hour previously trying to explain to them there was an issue with their equipment and not my computer and tablet. At some point they tried to sell me on some charter anti-virus service plan. ??? Then they assured me that if they had to actually send a charter rep to my apartment, they would charge me $100. Instead I had one of the madison geeks guys come over and diagnose the issue and they got on the phone with charter and was able to get to the bottom of the issue right away (reallllly, sigh)?? It WAS charter's equipment, and all I had to do at that point was go to one of their offices and swap my modem out. Like, this totally shouldnt have been so difficult to get resolved. I called to see if they would be willing to reimburse me for my cost for needing to get a 3rd party tech company out to get the issue resolved. Of course they didn't do that, but they DID at least get me and my roommates a good portion of our next bill waived. Hence the extra star. That madison geeks technician who came to diagnose our issue said that charter really was the only provider in town with the fastest speed currently. Sooo, pretty much, take it or leave it I guess. Like I said, when it works... its great! It's the times when it sucks, and the massive process it takes to try to get them to help fix the issue! If things stay stable for at least a couple months without us having to call them... I'll, bump their star up to 3. (I'm talking 6 months to a year) read more

The bigger they get the worst they are. Internet is down all the time and when your are in the middle of filling out an application you have to wait until it comes back up and then it is to late. Terrible customer service. They have no clue how to handle a situation. I am paying for a service I darn well better be getting what I pay for. Looking for new provider. Tired of their BS. They are only concerned about new customers. Been with them since 1982. Done with them. read more

I'd rate zero stars if it let me. There are literally no good reviews of this company and yet the only other option we have is Dish network(in McFarland). I'm about to pay the $20 more a month for Dish, though I already know I'll be dealing with outtages everytime it storms. I have a laundry list of all the reasons why this company blows. We've been without internet for over a week beacause they are clueless. 100 different "departments" that dont' communicate. They knew they needed a bucket lift to get to our cable pole and yet they still show up and the guy says, "my ladder won't reach, you'll have to reschedule." Are you friggin kidding me. How hard it is. Not only should our account me noted, we told them directly, "You. Need. A. Bucket. Truck." I hate you Charter. Internet is floating around in the air and for some reason, we all have to pay for it. You suck. read more

I have NO CONNECTION! They can not fix the problem already a second week! I'm tired to call customer service every day! I have technicians at my place every other day! My neighbor also has the problem with Spectrum. I'm loosing my job because I have no phone and no internet connection! read more

There was a time when I was Charters greatest fan but that time is over. My internet has become more and more unreliable. When we call for help we encounter unhelpful short tempered staff. They lost me as a cable customer due to the crazy prices, they may lose me as an internet customer if the service doesn't improve. read more

The channels lapse for 2 seconds with a blank screen, every time when you change a channel. This is not acceptable. Other cable services do not have this problem. Charter, please fix the channel lapse --that should not be there. It should smoothly turn to the next station when we change a channel, with no long blank screen-lapse between changing channels. Also there is a lack of any good programming, please add some better networks for the basic level cable, thank you. i believe Charter could be great if they fix these 2 things. read more

How do they get away with it? Just scheduled the 4th technician today to do the work the last three could not manage. And that was before two failed shipping attempts at a self-install kit. Now I get an email saying the install has been cancelled. This was after speaking to a "manager" who assured me the next tech would come and be able to fish the cable. Absolute worst service. I guess we all have to switch to internet delivered content. read more

First I'd like to say that my family has used spectrum since around 1997 and they were great when they were smaller. Before their greed seemingly over encompassed their very core nature. Up until 2015-ish we had no problems, great internet, great connection with the phone. Then we moved houses and asked if we could have our account put on hold, charter spectrum canceled our original plan and said we'd have to start a new plan to get it hooked up. Going from paying the original 94$ to over 130$ was almost a nightmare, the internet started to hardly work, always a few days or up to a week of blackout time. We started to get more and more scam callers, and then after a death in the family, we had to pay an extra 500$ to have the billing account transferred out of the person who passed name so we could still use the services. Charter surely has gotten on a spectrum just not a spectrum that they should be on. They should really work on their company instead of only having an interest in greed. They don't really care about clients, and while their technicians do a wonderful job, even the techs don't believe in the company they work for. I've had service technicians come into my house, and literally tell me that they could provide better services, better internet connection speeds. But they won't spend the money to upgrade hardware on THEIR end to provide something better. The bad thing is that we're in a location where there are no other service providers. We've looked into it several times, I wish we could run them out of Wisconsin as they did in New York, because this is getting tiring. We get calls that our payment is due when we've been keeping up on payments for years, we get calls saying our payment is overdue, then they charge a reconnection fee out of the blue for no reason ( since our due date is literally the end of the month.) At the end of the day, I hope someone reads this and it helps them to make a choice to choose another cable company. God knows we wish we could find another provider. read more

I've been a Charter customer for as long as this company has been in business and at the same address for over 30 years. In general I think they do a fair business when it comes to the basic service. I'm not satisfied with the quality of the service. Most days the transmission is impaired with pixels that disrupt the picture. This happens on an intermittent basis over all channels. My biggest complaint is with the On Demand service. It it interrupted with an ERROR Message almost on a daily basis. I'd like to use On Demand frequently so I experience these interruptions regularly. Usually they contain an instruction to try again in 5 or 15 minutes. NEVER has this been the case. The On Demand service is typically out for hours. Out monthly bill is very expensive especially since we do not have access to the service we want. We have thought seriously about changing providers but we don't particularly like our choices! Currently I'm writing this review at 2:00am. Our tv has been "out" since 12:15 am with message to "stand by the channel should be available shortly". Really???? I think we deserve a Refund! read more

Terribly unreliable wifi. Painfully slow. Will ruin your life. Avoid at all costs. Horrible customer service as well. Impossible to ever get any actual help solving issues. I literally had to up my phone plan to unlimited data because of them. read more

Nothing but constant problems with internet connectivity. Keeps going in and out. Can't wait until fiber optic providers come to the area!

If I could give it a negative star rating I would. over a WEEK of no service-intermittent service. Same old line "we'll send out a tech to go over your equipment" ITS NOT OUR EQUIPMENT DOING IT! I want to know how OUR equipment is causing all my neighbors to lose service too?? The intermittent stuff is the worst, by the time I actually talk to a human, its come back and I get the cud chewing response of "well theres no service outage" Of course not! By the time your stupid robot stops droning on and on about other offers and "do you want to pay your bill" the problem has passed. you come in the area, buy up all the cable companies, and own a monopoly now. and you refuse to keep your service available!!!! you wont FIX ANYTHING! If you have any choice other than Spectrum, take it. With our experience, the company is horrible!! read more

My children recieved a ABC voucher from their school to access "free" service during this pandemic. This service has been anything but free. I have lost count over my calls to customer service because our service was disconnecteda "due to nonpayment". Each time they vow to correct their error and stop charging/disconnecting us. This has gone on for almost 4 months and they are still sending us statements, calling us saying we owe over $130. If my children didn't truly need this I would have given up a long time ago. Thousands or more low income families recieved this same offer, I wonder how many more are trying to be charged/taken advantage of? read more

I have had spectrum for 3 years and have had nothing but poor service all the way around. Unfortunately I haven't lived in a place where another service was an option. My first year, spectrum sent me my internet supplies and provided me with a telephone cord instead of the correct cord for internet. It caused my modem to overheat. They didn't make it out to me for service on time and tried to charge me for their mistake. Fast forward to my 3rd year with spectrum, I live in the middle of nowhere and can't get online without internet. Well in order to get your device set up, you had to have internet. After several hours of fighting with technical support they finally understood what the issues was. Lastly, I am moving across the country this upcoming weekend and my billing cycle restarted on April 24th so I had to pay for a full month of service ($54.99) for a total of 6 days. In addition, spectrum decided to raise their price to $69.99 for those 6 days that I will be using their service and were completely unwilling to help. I am disappointed in Spectrum and their lack of customer service. I will never recommend them to anyone in the future. read more

I've had bad experiences with charter customer service over the years. I feel like it has improved. Recently I was able to acquire fiber internet so got rid of charter. I was billed for a whole month but only used for two weeks. I didn't pay the two weeks I didn't get service. I tried to explain this to charter but was told I had to write a letter to customer service. I did and my account was deactivated so assumed this was taken care of. Got a bill from a credit agency after no communication from charter. Unethical, unacceptable and horrible. I'll Eat dog poop before I'd ever use them for anything again. They are horrible. Cable also seems to be antiquated tech. read more

Honestly they're probably the fastest internet in my area but that's about it. I've had them for years like most people but just recently cancelled because I'm moving and they don't prorate billing. I think that's a bs move when I only had 7 days of service but get charged a full month. read more

We've been loyal patrons for over 20 years, yet Charter honors new customers with great discounts while mine continue to rise year in and year out. So much for customer loyalty. Customer Service has been greatly improved; yet, once again agents do not do what they say they will do. The misrepresentation by Charter staff goes on and on. Be certain to take note of your communications with Charter agents as they will conveniently reply that they cannot speak for "other" agents of the bungling enterprise. So sad that they have the monopoly on cable internet access. read more

Charter sucks. Their plans are full of hidden fees and the representatives are misleading in what the price will be. I've been told I will not be charged for something multiple times only to end up seeing it on my bill. The technicians are never on time and the internet is consistently failing, even with the upgrade to Spectrum. Actually, I see no improvement in Spectrum at all. read more

Anyone have Charter internet/cable provider? Theres an outage again, today 3/31/17 from 7:00am-11:00 am, it seems like this outage happens many times. Costumers should demand for refund. Charter seems to have the worst history for the worst internet provider. Is there other any internet provider out there ? Charter monopolize the internet industry but the services sucks! at this day in age of high tech revolutions, think that they would have some high tech preventative measures to prevent an outage to happen in the first place. read more