terrible customer services and rip off and lied. I went to the store and manager Tara offer me a good deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off read more

Dear Steve B. - Manager Thank you for your response, however, if you would have read my review you would have seen I have already contacted Mike S. I left him a voice message and I'm waiting to hear back. 1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived. I called in the morning to make sure the phone came in. He said it had, so I drove the 30 minutes to get it. When I got to the store we started the process and he realized he had the regular 15 not the Pro Max. He called another store to see if they had one and suggested I could there. I wasn't happy with that idea as I had already driven to that store and waited 4 days to get it. He went to get it (which took another 30+ minutes). Once everything was set up, he said I got a FREE screen cover which he put on and a FREE phone case. I didn't need the phone case so he said I could pick out one of the charges instead. I proceeded to pick out the "free" charger and then saw the printed invoice that I asked for. The "free" charger and "free" screen case COST $199.99!! I told him that I didn't want any of them and he said there was still an activation fee. I just received my bill from Verizon and I was charged activation fees. I called Verizon and they said that his fee wasn't any type of activation fee. That this store was not a corporate store and they can charge whatever they want. Buyer beware of the Device Payment Promotion - You are NOT GETTING ANYTHING FREE. They use the term free and don't tell you are actually paying $200!! 2. HOURS LATER, I finally went home with my new iPhone and Apple watch. Once home, all of the sudden my old Samsung watch rings. Apparently, he didn't set up my new Apple watch right! I have to drive another 30 minutes both ways to have him set up my watch again. 3. I gave them my Samsung S21 phone in to get my $800 trade in credit. I look on my Verizon bill and it is not there. They said they never received the phone from the store. I called the store and they said that they wait until they have a load of them before they ship them and that I should wait another month or 2 before it shows up on my bill. 4. I've tried multiple times to call the store to discuss my dissatisfaction and I get no answer and voice mail has not been set up. 5. I found the name/phone number of the District Manager Mike S. at (608) 572-0985 from another review and left him a message. I hope he will be able to resolve my complaints above. read more

General manager Sean is like the guy at the stoplight who spits on your windshield to clean it without asking and then expects you to pay him. Watch out! He will charge you for things no one in their life would imagine paying for, and then lie to you about the prices and functionality of everything else. The store gave us Sean's number saying he is the only one that can help us but he continues to ignore our calls. This is not a direct Verizon store, and they WILL rip you off. If only I could go back in time to the moment right before my wife and I walked into this store, we would walk away. UPDATE: I finally received my first communication from Sean about these matters. Instead of an apology, an explanation, or an offer of resolution or even a beginning, he said to stop harassing HIM. Now THERE'S some customer service for you. ZERO accountability. Once you're out the door that's it. read more

Rip off. I changed providers to verizon and they told me what a great deal I was getting. He kept bringing out more and more devices, saying that it's worth it. In the end, I went home with a phone, a watch, an ipad, headphones, charger, case, screen protector. I asked questions, learned that my usage bill will be $80, that's fine. Yeah, usage is $115/month just for the phone. ipad and watch are $41/month EACH. Plus I have to pay for those devices in addition. Obviously NOT a good deal. Representative was also dealing with two other customers over the phone while I was there, so I didn't feel like I was getting any attention. To me, it seemed as if they were more excited about ripping off a young woman and getting their commission while I have to financially deal with it after the fact. Even when I asked about other options, they told me this was the best option. read more

Incredible customer service!! Manager Ben Stauffacher has gone above and beyond for this 13 year Verizon customer! There were issues, not of his or the stores doing, but another party, that he stayed on top of for more than two weeks until resolved. Never felt like I was taking all of his time (which I was) and always felt taken care of. I will stay another 13 years!! Great job!! read more

Do not shop here! They charge $200 to set up a phone. They are not any actual Verizon store. An actual Version store only charge $50. This place is a scam! read more

had an issue with activating my eSIM and Kyle was extremely helpful in resolving the issue

I would give this 0 if it was an option. You will wait. And wait. They do not answer phone and there is always a line in store. however, the biggest problem is that they are not a direct Verizon store and they are SUPER shady. We were told we would be able to cancel a line that he was adding to give us a free extra device. I literally said 'wait. I don't want another line to pay for every month.' And he said, 'that's fine you can cancel it but you have to pay the activation fee to get the deal'. I was never shown any paperwork to read to give me a chance to understand the deal. Called Verizon to cancel the line, and we will owe $400 now since that was a commitment to pay for another line for 36 months. read more

That tall guy at the Verizon store on university ave was extremely helpful and knowledgeable!

I tried to update my phone today. When I came in at 1:30, a man promptly came up to me and said that both employees were busy but they would get to me in about 15 minutes. I was fine with that. 40 minutes later I was still waiting. I asked each of the 2 employees how much longer it would be and they each estimated another 15 minutes. In the meantime I overheard a lot of unnecessary personal talk and unprofessionalism. One of the employees pushed his mask down so that it wasn't covering his nose. I won't go there again. read more

I just went from a distraught wreck to MASSIVE happy relief, thanks to the stellar customer service I received from Warren Jewell at the University Ave Verizon. I accidentally wiped my phone - and did it so effectively that even the expert Warren had to dig deep into his bag of tricks to restore it. He was super knowledgeable, a fabulous problem-solver, and all with incredible friendliness. He also suggested several additional ideas that will really enhance my iphone experience. Wow, I am so appreciative of this stupendous service. Whew! Warren, you rock. read more

Staff at this store goes not one but 100 extra miles to help me. A special shoutout to Waren and Gloria! They arranged an early morning appointment for me, Waren came an hour earlier than opening time to help upgrade my phone before my long trip overseas. This is above and beyond their normal job responsibilities. I am so grateful for their help! In April, when I lost my phone, Gloria helped me get a loaner and she was super helpful and patient. In addition, At this store, I could tell the staff work as a team to provide services. It's nice to see a supportive work environment! I am so grateful for having these great people in our community! read more

I stopped in at this Verizon store because I had purchased a new smartphone in another state recently and needed some guidance on how to use some of the features. Even though I was not purchasing anything the sales staff were exceptionally friendly and willing to help me with all of my questions. The young woman who helped me had endless patience and gave me several helpful tips. At my request she was able to rearrange some icons on my phone that I was unable to manage myself. This experience far exceeded my expectations, as my only two previous Verizon store visits in the Madison area (both at the Middleton location) involved very poor customer service. Needless to say, I will definitely return to the 4030 University Avenue Verizon store for all of my cell phone needs. I hope management will recognize the outstanding service provided by the young brunette who helped me today. read more

Don't let the sign fool you if you walk into this store. First off know that this is a Premium Retailer (Third Party) of Verizon store and not a Corporate. However. it's not about their signage. It's about customer service that they provide. I've been with AT&T for couple of years now and it was time for a change. Reason for a change is because the reception for the AT&T is very poor when inside a building and for me it is very important that I have good reception in case there is an emergency in my my family. Co-worker of mine is with Verizon and when I looked at her phone for reception inside a building it was great. This store had a sign up on Thursday before the iPhone 7/7Plus Pre-order stating that they are accepting pre-orders. Knowing that pre-orders don't start till 2 am, I did not question about it but decided to port our numbers. The sales person that I spoke with seemed knowledgeable and answered many questions that I had, not only that she was kind. When our pre-orders arrived, I was contacted by this store that my phone was ready to pick up. The only issue was that being it how it was ordered and being that I am a new customer to Verizon, it took a while to get it set up and even had to contact the Core 3 times just to get the service to work, on the third attempt, she was told that it is okay to re-apply using the same application number and everything went smoothly afterword. Though I did feel sorry because there were only 2 sales people working that night and few customers starting to come in and wait. While I prefer to go to the Corporate Store in Middleton, but I will stick with this one, but if for any billing questions then I'll either dial the 611 or visit a corporate store for those. read more

Service we had was very mixed. We had to wait over an hour until we were helped. Once we were, our attendant was very focused on us and attentive. He was way too talkative and was a little slow. We ended up at the store for three hours total (though this was not completely the stores fault). That being said, additional attendants on a Saturday would be helpful and would greatly reduce wait times. read more

On the evening of 12/12/17, I visited the Verizon store to resolve a glitch in my phone, and Amber was awesome! Patient, explained things in a way I could understand, and when one phone fix didn't work, she tried something else. Excellent customer service! read more

Best service ever! They lowered my bill, gave me 'free' wireless headphones, battery charger, and running band & had me laughing the whole time. Best retail experience in a long time! read more

Amber Lornson is amazing. She put me in a new phone, lower monthly payments, showed me how to save space by using Google Pictures.My phone would not go into any program due to there being no memory left on the old phone. Amber was able to get everything transferred and and I walked out half an hour later with a fully functioning phone, 1 more gigabyte of internet, and $5 less a month! She really knows her stuff. Very polite staff. I was immediately waited upon as a walk in person, and walked out a short time later with new phone and a great experience. Thank you!!! read more

Mike Sormoen is an excellent technician and sales clerk. Very knowledgeable, patient, resourceful. I would highly recommend as a Verizon resource at Verizon Shore wood Hildale. Madison. read more

Very helpful staff. They were very patient and helped me review all of my options. I am glad they are my neighborhood Verizon store.