Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

It happens..your phone breaks I chose this location due to its close location.the place is clean…read moreand orderly. I was served quickly the agreed it was time for a new phone.i chose a good model.and she had me set up the whole process took about an hour. It was her friendly attitude and good nature that made it an enjoyable time. Dispute me having to spend money. Highly recommend this location.!

I entered your Spring Green store because I recognized the nice lady that worked for US Cellular. I…read morehad one quick question and a man approached me. No greeting. No smile. "What do you want?" Nasty. Rude. Condescending with a scowl. I told him I had a voice mail issue. His response, " I can't help you." "Call 611." A successful business treats everyone who walks through their door as a valued customer. Verizon dropped the ball.

I've been relatively happy with Charter for the past year, but recently received a letter notifying…read moreme the "promotional period" of 12 months is over, so they're raising the internet rate about 45% (44.99 to 64.99). I called and asked if there was something that could be done to get a lower price. The service rep offered to upgrade the speed from 60 mbps to 100 mbps (was supposed to already be at 100 mbps!). As I kept re-stating the price was the only issue, the rep said the $64.99 price was the "most compatible in the area" and there was nothing she could do. I've heard people calling Spectrum with this same issue and they might get $15 taken off their monthly bill, but my experience unfortunately did not yield the same result. Charter Spectrum's marketing pitch should be more like, "Here at Charter Spectrum, we appreciate customer loyalty, so after a year with us we'll increase your internet bill by 45 percent! Sign up today!"

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Absolutely terrible and lie and twist words worse than a politician. the service reps have no…read morebrains and not only didnt help but cancel my service instead

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

The internet service has been TONS better than Charter/Spectrum ever was. For that, I thank them…read more However, it's been more than three years and I still have a mess of wires on my junction box at the house--this after having a cable running across the back of my yard for more than a year that took multiple phone calls to take care of. That mess of wires will never get corrected. I've accepted that. I hope whoever buys my house when I sell in a year or three appreciates that mess like I do.

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.

I signed up for what I thought to be a one month plan when I first moved to Madison, b/c I needed…read moreinternet. It was not advertised on the website that the service would automatically roll from month to month and auto-charge my credit card. After receiving additional charges for internet services I didn't need, I called in to ask understand what was going on and to get those charges removed. When I spoke to their guy, he told me that on the bottom of the email they sent me, it indicated that my card would be charged monthly. I looked at the email and it said no such thing. When I advised him of this and requested my money be credited back, he refused. This is not a high integrity shop and I would discourage all from doing business with them.

This is actually the worst internet service provider I have ever seen. Run a speedtest and you can…read moresee that their speeds rate an F overall. the average download speed is around 2-300 kb/sec. KILOBYTES! All that's missing in Mad City Broadband is the dial up noise when you connect to the internet.

After reading the reviews, I was a little nervous about switching. I am so glad I did. First of…read moreall, the customer service is outstanding! Both the sales and support services are excellent, prompt, extremely patient and helpful and efficient. We just had a power outage here and it was addressed very quickly. They walked me through all the equipment checks and got me back online quickly. It has been a long time since I have experienced such friendly, non-pushy, helpful customer service!

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

I live in the country where it's difficult to get a good high-speed internet. I've used DSL for 15…read moreyears and that was fine when it worked. But when it didn't it would take up to 30 days to get someone to fix it. Because I work from home this was never ideal. I found Four Lake Broadband and have been very please with them. They are on top of things and I have never gone without internet for more than an hour or two and that's on a very rare occasion. I've been very pleased with the speed but I guess they weren't. So, out of the blue I get a call from them asking if they can come out and check the equipment as they were seeing on their end that my speed wasn't as fast as they'd like to see it. So that morning, a tech came out and gave me a new "antenna/radio" (I don't know exactly what they call it). Now what company has ever reached out to the customer before the customer reaches out to them?! Call me impressed and a lifetime customer!