Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

bought a new phone with a $100 trade in offer but forgot my phone had a one hour lock on the…read more"stole Device Protection" which I clicked, but they weren;t willing to wait for nit to unlock, so they told me to come back another day once I had turned off the Stolen Device protection feature to get the trade in deal so I did, come back 2 days later, but they had a "computer glitch" so they could not take in my old phone as trade-in , so they put in a ticket number for Spectrum to correct the "computer glitch" but when I called spectrum 3 days , they had received no ticket number and were unable to do anything to enable the trade in so if you want a "trade in deal" unlock your phones Stolen Device Protection beforehand and make sure they honor trade-in deals in the store, because their representatives are otherwise completely unhelpful

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

I canceled my cable tv one day into the next billing cycle and Spectrum wants to bill for the…read moreentire month for $250. It's despicable to charge a customer that much for something not received. The utilities in Wisconsin can only bill for what is used and this should be no different! I will be killing my cell phone and internet as a result of this! Run far and run fast with this company! If I could give zero stars I would!

DO NOT DO A TRADE IN. I had called concerning a scam of a trade-in program. I had called twice…read morebefore with a complete different answer to a difference for trade offered and what received after "inspection". $300 extra charge after the fact. Escalated my call to "leadership" They act like this is a "red carpet" offer for their near and dear customers. High disappointed. I asked if they can review recorded calls where I was told the apparent "misinformation". No answer besides rereading me the amounts. Total scheme. Bait and switch to the highest degree.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

They have gotten better, much better. When I need to call for tech support, I am greeted by…read morecompetence. How refreshing. Good job. Keep up the good work.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

Unbelievable incompetence. I set up time for a tech upgrade to 5G yet kept receiving their oddly…read morethreatening emails to do so ("just ignore them," I was told - "they are auto-generated"). They cancelled due to the blizzard (understandable). Set up another time (for today) and I confirmed it with a phone call TO THEM on Friday. Here I sit, now told "oh, they're not coming. And if you had the app you would have known that." When I tried to address my overinflated bill with them, they said "You can drop your in-home warranty for $25/month." I've never been so glad to know of other options in my neighborhood. Can't wait to push the "eject" button on AT&T.

They are good for cell service, but terrible for home internet. They gave me a router that has an…read moreIP Address that is in a different State from where I live and causing my Streaming Service (YouTube TV) to constantly ask me to verify my location and I must go to a computer and input all info then wait to verify my location. Also constant messages that my network is disconnected! I will be going back to Spectrum first opportunity, wish we had TDS Fibre at this location.

I wouldn't recommend Verizon to anyone. I had them for 3 years and they raked me over the coals…read morewhen other carriers offer better prices. Before pulling the plug, I ordered another phone with them. 2 phones and an extra line for $125. Ended up, you can get a better deal from spectrum. ($75) I tried to send the phone back but the CS person sent me a return shipping label with my own address. I took it back to a store and they charged me $50 restocking fee. I opened the box. Never used the dam phone. Just because they are a giant doesn't mean you will get better service. Head to the hills. They rip people off.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.