I have trouble with my television from time to time, and they are invariably courteous and helpful. They follow up if you miss an appt.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated installation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum. read more

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too much personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it. read more

This review applies to Spectrum telephone customer service, not any local retail office. If the local retail manager is responsible for this review please forward to corporate. I have had Spectrun internet for several years my and bill for internet (I have no other services from Spectrum) was $84.99 / mo. I received a mailing from TDS with a offer for 2 years at $29.95 / mo for 300 Mbps service. I telephoned Spectrun to see if they could do something with my bill as they were not competitive with TDS. They would not budge a nickel so on 7/24/24 I switched to TDS and am happy with their service. Today (1 month later) I received a fancy liminated mailing from Spectrum offering me 300 Mbps internet for $49.99. So this is just idiotic, like the right hand doesn't talk to the left hand. Had I been offered this deal when I asked for it I would not have gone through the hassle of switching. But I did call your bluff, goodbye! As a genreal rule I think companies that treat their loyal cuctomers by raising prices while offering lower prices to new customers is a slap n the face. Major cell phone companies are also know for this. As long as this pracitice continues I'll keep switching back and forth. If you don't care about being loyal to your customers I don't care about being loyal to you! read more

I know people don't like Spectrum and blame this store for issues with the company however today Clay was amazing. I had a hard time on the phone explaining what I needed and Clay understood in minutes! He even got his phone out and showed me the app and how it all works. I appreciate you Clay! read more

Spotty wireless coverage. Slow, laggy, unreliable connectivity when it works at all for both wireless data and home internet. Misleading (to put it kindly) advertising: by "unlimited data" they actually mean 20GB per month for their wireless plans. read more

My 91 year old mother, on a fixed income, received her bill today and found a monthly increase of nearly $7.00. She then found the channel she usually watches for sports was no longer working. Said Spectrum told her there is a dispute between Disney and Spectrum and channel is shut down until mediated. Less Service and Increased Price while bombarded by commercials for already expensive cable. Spectrum is a bunch of Greedy Grifters. read more

Brad was very helpful and made for an enjoyable experience. The store was pretty busy but the wait went by pretty quickly. Very clean inside as well. read more

I was going to switch to Hulu -- wish now that I had -- but when I called the national number, I spoke with someone who told me that I could get all of the local channels plus fifteen cable channels of my choosing for a very reduced price. I also ditched the landline, saving an additional $20 a month. So...now I'm at $168-plus (mainly due to their ridiculous cable boxes), down from a whopping $282-plus a month. Sounds good, right? Wrong! Since the downgrade, I've had to make numerous calls to Spectrum to get it right regarding the number of cable boxes I have and had to make a trip to their store in Fitchburg, WI to return two of them. This prompted a snotty attitude from the young woman behind the counter who refused to listen to what I was telling her and who then said to me 'I don't want to argue about it'! The only one being argumentative -- and incredibly rude -- was her. Needless to say, when I got home, I found one of the boxes not getting a signal and had to make yet ANOTHER call to Spectrum. Reading the fine print on my rather detailed bill, I see that all of this is a 'promotional' cost for services, with a big increase next year. Nope...By then, I will have switched to Hulu for cable/streaming services. Internet is fine, but still a massive ripoff. This company deserves to be out of business once and for all. read more

I purchased internet from Charter; the cable television would be nice, but in my opinion since they're the only cable service provider in town, they can charge as much as they want and people still will buy the full package. Plus with so many tv shows online, I stay plenty media-occupied with my internet. :) I'm giving 2 stars because the internet has decent enough speed for what I need (mostly web browsing and streaming tv; I don't do much downloading) with minimal connection issues. However, Charter makes a point to call me EVERY DAY to try to get me to upgrade, buy more services, etc. One time they showed up on my phone as No Number, so I answered, to find out it was Charter again (to whom I said to call me back and it wasn't a good time)! Once I say "No thanks," please STOP CALLING ME. What's worse is that lately they were leaving voicemails of ambient office chatter on my phone, so my voicemail box would fill up, and I'd have to go through all of their voicemails to delete them. What a pain! It was such a pain that I actually bought the $5/month phone blocking service from my cell phone provider to block their number. I shouldn't have to do that!! read more

Spectrum cares about it's customers!!! I called today with a huge concern and the customer service was excellent and caring! My concern was taken care of in a very satisfactory way!! Thank-you Spectrum staff!!!! read more

Horrible customer service, DO NOT TRUST THIS COMPANY! THEY LIE TO YOU! We were in the market to purchase a new home but needed high speed internet. We called charter to check on if they offered service at a home we were thinking of purchasing. They said they did! We bought the home, Charter sent out a tech to install the service (on the wrong day, another thing they screwed up). The tech told me no service was available but that it was supposed to be so they sent out another crew to do a site survey to guarantee if they could provide us service. The second crew came out and Charter told us they could indeed provide us service. Again they sent a tech out and they could not provide us service. We purchased a home based on information form these people! They have offered to do nothing to fix this situation. They are an extremely unethical company. They have received a warning letter from the State of Wisconsin Department of Consumer protection over this. I hired a lawyer to see if we could work out some form of compensation regarding this issue as no wired high speed internet is available at our home. Their lawyer would not even return phone calls or correspondence from my lawyer. Please do not use Charter if you can avoid them, they have caused us nothing but MAJOR problems and are willing to do nothing to fix them. read more

Charter, Comcast, they're all mostly indistinguishable trash in probably the most oligopolistic industry in America, thanks to de-regulation of telecom. Charter is one step worse than the rest, though, because of things like erratic speed, sudden shut-downs, upselling you garbage constantly on the phone even if you tell them to stop, and giving you busted equiptment. They also outsource a lot of their repairs to third-party firms who send nice enough people -- but people who aren't familiar with a lot of Charter's idiocies and thus can't help you when there's a problem. Pricing is also outrageous. Worst thing: I've been trying to get them to add NBA TV for years. I mean, it's only the second most popular sports league in the United States. Every time, all they do is send me to some web site to request it, which I assume just swallows it and has it go nowhere. F- for Charter, and shame they even HAVE A CHARTER to be in existence!!! read more

Worst customer service I have ever receive. The women was terrible, had a attitude and terrible personality. just awful

I spent about six hours with techs, in person and on the phone, because they couldn't figure out how to port my phone number. Finally I just gave up and begged them to give me a new number. Which, a week later, doesn't work. I can neither make nor receive calls. Their internet connection is so full of holes that searching the web is like wading through a maze rigged with quicksand. I've never had worse service, ever, with anything, in my life. read more

Called this number (855)327-6089 that yelp has provided on here today 6/28 at 12:30pm. Super weird moment. Everything was a miscommunication. Then I told the guy I only want Internet not cable tv. He sounded disappointed then told me there's a fire alarm going on so he has to go but will return my phone call without taking any of my information. (If is a fire then yes please get out asap! But from the sound of his voice, he said it so calmly). I didn't hear from him since. I called a different number the official charter # online (888-438-2427) and everything went smoothly all set. I honestly do not know what to think of this..Is this a scam number? Or was he just mad because I didn't want to get the whole package..? Like who needs the whole package nowadays when all you need is Internet to access everything! I'm not upset at all, I actually find it amusing! read more

Two months two tech visits. Last visit tried to install brand new box..... it was defective! Tried to add NHL Center Ice package. Already on my new bill next day. Only problem I can't watch it. Horrible!!!!! read more

Worst costumer service ever. Every single time I have had to interact with someone from this company it has been very unpleasant. Here I will relay only the most recent experience so I don't write a whole book. We moved and I called to cancel service because were going to put the new bill in my spouse's name. When I called to cancel a few weeks out the agent told me it was done but that I should call back on the cancellation date I selected to double check that it was indeed cancelled. Then I realized that the billing cycle started 2 days before I cancelled and was upset that the agent I spoke to did not inform me that I should cancel two days earlier to save $75. I have spoken to a supervisor about this who informed me that it is company policy to assume costumers are informed and know best about when to cancel their service. Yes, maybe I should have my billing cycle memorized, but I didn't. I made an honest mistake and called them as soon as I realized. They refuse to refund all or part of almost an entire month's service that I did not or could not use. After we moved, my spouse called to set up internet. The agent they spoke to mistakenly added a phone line for $13/mo that we did not want. They've called 3 times to try to get that cancelled, but it is still showing up on the billing statement. To make matters worse, the agent laughed at my spouse when they informed the agent that they were using the incorrect pronouns for my spouse. They have been calling to file a complaint but no one ever calls back. I feel badly for the folks that live in service areas where Spectrum has a monopoly. We are excited that our new address can get service from another company and are looking forward to switching. read more

I had the worst experiences when i moved on friday. A tech came and was supposed to hook up internet. He not only lied and said i have to wait an hr but when i called about it they assured me a tech would be out that same day. They never came so i called again. They said there was no order in. So they said a tech would come Saturday. Go figure they wouldn't come and are claiming coming today. This service is too shitty for the bullshit you have to go through to get set up. I don't recommend them at all. This shit happened 3 times each move ive made read more

I was a customer of charter on and off for longtime. I don't want to down grade their INTERNET Connection because I did not have better yet. But I have to say they are very greedy company and are out to put monopoly on the market, while I enjoyed their internet connection my bill kept on rising into hard to keep it for the price they are charging me. I called their customer service few times to till them of the price hick is unbearable, the service asked me in order to reduce the rate I have to have a bundle of 3 services TELEPHONE, TV, and INTERNET bundled. I don't need more then INTERNET. If I can't afford the INTERNET alone why would I purchese two other services I have no use for. I have switched to AT&T just protest their monopoly. I wish there was more government regulations. INTERNET is a necessity we can't leave without. read more

would not recommend this place to anyone on earth. brad, the customer representative here has been super rude to me since walking through the door. place is a big joke. read more

Terribly unreliable wifi. Painfully slow. Will ruin your life. Avoid at all costs. Horrible customer service as well. Impossible to ever get any actual help solving issues. Literally had to change my phone plan from 6gb of data a month to unlimited because i could never use my wifi. read more

Will quote deals that they refuse to honor to keep your business, then charge more. I had to get the state regulatory agency involved to get them to review their call tapes to verify what I'd been offered was true. Regularly raise rates for the same service just out of greed. I wish we had real competition in the area. read more

Charter provided the incorrect modem. We wanted wireless. At the point they realized the outlet was not working, he was in a hurry to leave in contrast to his 2.5 hours of waiting my time. Because he/they realized it was the wiring not the modem, they REFUSED to return to fix it (and we did have to swap the modem with the faulty Ethernet plug). True the modem showed power and talked to your computer BUT IT WAS NOT WIRELESS INTERNET! You suck! read more

Charter internet services sucks! outage happens many time, they charge way to much for their services, but horrible customer service too. At this day in age, of high tech revolutions, think that they would have a high tech preventative measures, to prevent an outage from happening in the first place. Costumers should start demanding for refunds! read more

I had TDS before and I will admit (and this is the reason for any stars), their internet is way faster. That being said, watch what you sign. We had a techincian fill out a form indicating that we had no invisible fence. After realizing this we immediately called Charter and asked them to add a note to our account so the person burying the cable would not cut our fence. As I'm sure you can guess, they just cut through it anyway. I called, complained, and filed a claim. Charter called me, told me to get it fixed and send over the invoice. I did this, only to get a call and letter saying, just kidding we are denying this claim now. They are just another criminal telecom company. read more

As far as internet speed goes, Charter is fine. That is not my issue. I signed up for Auto-Pay on their site and received a confirmation e-mail that I was signed up. So I was quite surprised when I received an overdue bill (complete with late fees) a couple months later. I just paid it, thinking that it wasn't worth it to call and complain. I checked with my bank to make sure there were no problems on that end, resigned up for Auto-Pay, and figured it was a fluke error. It was not. It happened FOUR more times before. I just got off the phone with someone who told me that I would not be charged the late fees and that Auto-Pay was working correctly. I guess we'll see... read more

these guys get no stars. They are well known dirt bags and famous in my neck of the woods for near criminal behavior. if you are unlucky enough to live somewhere outside of madison in the sticks where they have a monopoly, you can expect extra bad treatment. possibly due to the frequency of their bad conduct, and he anger of the customers they have betrayed,the people at their office are especially defensive and rude. In my case they tried to make me pay for months of service I never received from them and then sent me to collections even though in my initial contact with them about the billed service they admitted that they knew I had received no service during the months they billed me for. If you get this service expect rudeness, frequent service interruptions and incompetent service personal (to save wire they actually buried my cable right through the middle of my vegetable garden and also drilled unsightly holes in stupid places on my 160 year restored greek revival house). Do not expect apologies, admissions of mistakes or compromise much less fairness. read more

Worst company ever!! Gives a promotional deadline for 12 months. What they don't tell you is that there is another promotional deal for that second year. If you stay with the company for more than 24 months, you are rewarded by your bill going up after the first year a little bit and A LOT after the second year. read more

First negative review ever and I've had some bad products and services in my day. They're just the worst from the top down. B.S. pricing and turd customer service reps. Their ONLY saving grace is fast internet and a lack of competition. Charter sucks. read more

Received offer in mail. Called to accept offer received in mail. Was switched to different plan that I had no knowledge of, cost more and no free premium service. When I inquired they stated service person didn't know about offer I received in mail and signed me up for different package, how would I know of offer except through their mass mailing? Bait and switch! Oh, installer was courteous and efficient, we will be switching after tree trimming gives us dish access. read more

Slowest internet ever (.02 Mbps) and the worst customer service I've experienced so far and I had to deal with the "supervisor" how these people get their jobs I do not know. Not to mention the technician that installed everything didn't actually install anything, they sure kept the installation fee though! If I could give charter negative stars I would. read more

Wow!!! Charter is the most disorganized and unprofessional company that I have ever seen. We ordered a new install, and we informed customer service that there was no cable line installed in the house. We explicitly asked for an aerial install for our cable line. Charter sent TWO separate digging crews to our house to install underground lines. The service technicians were dumbfounded when we told them that it was an aerial install. After three separate attempts, finally a technician came by to correctly install the correct service! And even then, special fees were applied that we were not informed about. This entire process greatly wasted our time, and has been the most frustrating experience I've ever had with a company. I NEVER want to do business with Charter Communications again. For a communications company, they have the most haphazard communication system I have ever seen. I will stick with AT&T or other companies in the future. Please save your aggravation for a better company. DO NOT DO BUSINESS WITH CHARTER!! read more

When I moved to Madison, Charter was one of the only internet providers around so my husband and I decided to go with them. We never really had cable much because of streaming so we thought this would be sufficient. We were paying a promotional price of course so after a year the price increases $30. We decided to bundle because there was another promotion going on for cable + internet. First off, we were quoted $80 by the sales rep for internet and their basic cable package which was only $10 more than what we paid for internet after they jacked up the price so it made sense. We were under the impression we were getting HBO, cinemax and showtime for a short period of time as part of the promotion. WRONG!! We were very much misled and our first bill (minus installation) was around $150. Even after we got rid of the premium channels our bill is till $120 which is not near the $80 we were quoted (because of fees). If thats not bad enough, their very basic cable package does not include cartoon network which is one of the of the few channels we watch. I've never ever heard of any cable provider not including cartoon network and part of a basic cable package. Also, the dvr sometimes does not record the entire episode and the on demand is very unreliable. Its not worth what we pay and we will be cancelling it very soon. read more

What a nightmare, from beginning to end. I was given a "bundle" price on the phone. $109.99 for 3 services; internet, cable TV & home phone. Install FREE. The appt. was set for a recent Saturday at 1pm. I get a call at 9:27 in the morning from some mush-mouthed dude saying something about can he come early? I said, "who is this?" Then he woke up & I could understand him. Wanted to know if he could come "earlier". I said, "what's earlier?" He mumbled, "15 minutes?" I said, "you can't be serious!" No, we'll keep the appt. for 1pm. Believe it or not, this installer WALKED into my home without knocking or ringing the doorbell. 2 strikes so far. This being a newer home, it's basically cable ready. So he starts doing his thing, then says, "where you want the cable for your computer?" I said, "what cable?" He said, "aww, you want Wi-Fi?" I said, "well yes, of course! How else am I going to have internet service? How is my Smartphone to function???" He said, "aww, well, it ain't on my service record for Wi-Fi. Do you have a modem?" WHAT? No, you inept man, I do not. "Well, he says, I'm gon' hafta call in a service order for the modem & the Wi-Fi & activation fee for the Wi-Fi". Huh? I said, "No, customer service NEVER explained any of that to me. What is this? 1986? Are we going to be on dial-up service??" He just stared at me. So I call Charter; get a CSR on the phone. She apologizes forever but says they have to charge for the modem (OK), and also, that the Wi-Fi activation will be $19.95 additional. I said NO. Not paying that. So while I'm on the phone with the CS dept., the installer is calling in the additional service requirements. They tell him it will be $39.95 to activate the Wi-Fi!!! Is this a joke? I get the CS woman to bring the activation fee down to $9.95, which she assures me will be correct on my invoice. Well guess what? I got my invoice over the weekend. Not only are they charging me a MONTHLY Wi-Fi fee of $14.16/month, but the activation fee? You got it; $39.95. I am so ticked off & unimpressed with this company that they can take their equipment & their scary installers and their inconsistent rates & stick them in the swamp!!! read more