I wanted to purchase a new iPhone 13 Pro Max one Sunday afternoon. I was paying cash and just…read morewanted to get the phone, regardless of the carrier. Having already stopped at Best Buy and having literally been sent out the door because I wasn't interested in signing a new contract, I wasn't sure where to go next. I had $1,500 in my pocket and I wanted the new iPhone... Boo Best Buy.... Boo you! Anyway, I was driving up the road and saw the Verizon store and thought, "Hey, they have good service coverage". I had Verizon service once upon a time and didn't have any complaints and anything had to be better than what Best Buy had just pulled. I walked into the store and was greeted by who I would later discover was the General Manager, Ava. She was very personable and got me into their service queue. I waited for about 10 mins (they were reasonably busy - so not a long wait at all) and was greeted by an associate named Michael. I explained what I wanted to do and what had happened at Best Buy and he laughed and told me about a perfect solution to my custom situation. Bottom line. I didn't sign a contract. I got the new iPhone 13 Pro Max I wanted (in the desired color and size). I paid for the phone outright with cash. The phone will unlock automatically in 60 days, but I have Verizon prepaid service until I decide which carrier to stick with for the long haul. I purchased a case and a screen protector after examining the display models. I left the store with my new iPhone activated, transferred, protected, and ready to rock inside of 2 hours (I stayed in the store until my data transfer was complete - you could shave 1.5 hours off this time if you did that at home). Michael was extremely knowledgeable, patient, helpful, and courteous throughout my entire experience. The store was quite busy the entire time I was there, but Ava, Michael, and the other staff members always took their time with me and made my time there feel valued and important. I don't know what these other reviews are based on. In my experience this Verizon store offers flagship products and exceptional customer service while still offering excellent deals and reasons to choose them over the competition. I found out after I left that I was actually going to save $300 off my phone bill over the next 12 months if I decide to keep the service. It's in the form of a $25 credit applied to my account every month. Quite the nice little surprise. Just another reason to give them a try! Ask for Michael or Ava, you won't be disappointed. ***By the way: I just read the rest of the reviews for this store and I have to be honest... I didn't see *ANY* signs of laziness, rudeness, or disgruntled customers. To be truthful, I think all of these negative reviews are an angry 10% making 90% of the noise online. For every one bad review on Yelp I'd be willing to bet there are 50 customers who are satisfied but silent. Think about it... don't believe every negative comment you read. Especially when the person posting the review can't spell or properly form sentences. I'm positive the majority of complaints I've read concerning this Verizon Store are a bit.... exaggerated. They helped me get my iPhone 13 Pro Max in an efficient and professional manner. Plus, they only sold me what I told them I wanted. No hardcore sales pitches, no lying, no insults. That's ridiculous. Ok, I'm done ranting. Im just trying to balance the scales a little bit. *** + Here is a summary of how Verizon Sales Associates are paid. + This is straight from CareerTrend.com. Just because they get paid incentive commission doesn't mean you need to go on a witch hunt. It's just to keep everyone motivated. ****************************** ###Base Salary### Verizon typically offers its sales representatives a base salary or hourly wage. The company guarantees this amount regardless of individual performance. The base salary or hourly wage may be the same for all representatives at a certain level. For example, entry-level retail sales representatives in a particular geographic region may earn an hourly wage of $10 regardless of education or experience level. Inside sales representatives may earn an hourly wage of $12 while sales associate positions that require at least a bachelor's degree may offer a base salary of $30,000 per year. ###Commission### Commissions are one of the primary reasons why a sales career has the potential to be lucrative. This is pay that varies with the amount of completed sales and links directly to an individual representative's performance. Verizon pays its sales representatives commissions on confirmed sales. Commissions are usually a percentage of the dollar amount of total sales for a particular period. For example, if a sales representative accumulates $10,000 worth of sales in a month and earns a 10 percent commission, his incentive pay is $1,000. ******************************

I have wasted hours of my time trying to get a "promotional credit" that never came. I was promised…read more$1200 credit for a phone upgrade and Verizon customer service which is completely outsourced to another country has no record of anything happening at local branches. I was told by the local branch that I didn't have to trade in my old phone and customer service made me mail it in and couldn't find it after it was sent with their shipping label. I have spent 4 hours at least on the phone with promises and false assurances over and over with this company. I wouldnt recommend Verizon to my worst enemy.

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

This company is the worst. I have a business account and I have waited multiple times on hold for…read more30+ minutes at a time. There isn't an option to leave a call back number or any recognition that poor service is their standard mode of operation.

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.

Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

I signed up for what I thought to be a one month plan when I first moved to Madison, b/c I needed…read moreinternet. It was not advertised on the website that the service would automatically roll from month to month and auto-charge my credit card. After receiving additional charges for internet services I didn't need, I called in to ask understand what was going on and to get those charges removed. When I spoke to their guy, he told me that on the bottom of the email they sent me, it indicated that my card would be charged monthly. I looked at the email and it said no such thing. When I advised him of this and requested my money be credited back, he refused. This is not a high integrity shop and I would discourage all from doing business with them.

This is actually the worst internet service provider I have ever seen. Run a speedtest and you can…read moresee that their speeds rate an F overall. the average download speed is around 2-300 kb/sec. KILOBYTES! All that's missing in Mad City Broadband is the dial up noise when you connect to the internet.

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

They have gotten better, much better. When I need to call for tech support, I am greeted by…read morecompetence. How refreshing. Good job. Keep up the good work.

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Typical TDS Signed up for Fiber and was paying 43.00 a month…read more Bill now went to 92.00 and they say sorry- if u would have called before the first year was up we could lower it but our rules have changed and we can't do anything for you! Criminals