Run. Run away. In today's world of options, pick a company that will be straight with you and…read moretell you all fees upfront. Never, ever sign up for anything with CenturyTel without getting every condition in writing first. Demand it because it isn't offered over the phone. Terrible customer service. Will never do business with this company again.

The best business phone company with fiber in Madison. Talk to Jillread more

I wanted to purchase a new iPhone 13 Pro Max one Sunday afternoon. I was paying cash and just…read morewanted to get the phone, regardless of the carrier. Having already stopped at Best Buy and having literally been sent out the door because I wasn't interested in signing a new contract, I wasn't sure where to go next. I had $1,500 in my pocket and I wanted the new iPhone... Boo Best Buy.... Boo you! Anyway, I was driving up the road and saw the Verizon store and thought, "Hey, they have good service coverage". I had Verizon service once upon a time and didn't have any complaints and anything had to be better than what Best Buy had just pulled. I walked into the store and was greeted by who I would later discover was the General Manager, Ava. She was very personable and got me into their service queue. I waited for about 10 mins (they were reasonably busy - so not a long wait at all) and was greeted by an associate named Michael. I explained what I wanted to do and what had happened at Best Buy and he laughed and told me about a perfect solution to my custom situation. Bottom line. I didn't sign a contract. I got the new iPhone 13 Pro Max I wanted (in the desired color and size). I paid for the phone outright with cash. The phone will unlock automatically in 60 days, but I have Verizon prepaid service until I decide which carrier to stick with for the long haul. I purchased a case and a screen protector after examining the display models. I left the store with my new iPhone activated, transferred, protected, and ready to rock inside of 2 hours (I stayed in the store until my data transfer was complete - you could shave 1.5 hours off this time if you did that at home). Michael was extremely knowledgeable, patient, helpful, and courteous throughout my entire experience. The store was quite busy the entire time I was there, but Ava, Michael, and the other staff members always took their time with me and made my time there feel valued and important. I don't know what these other reviews are based on. In my experience this Verizon store offers flagship products and exceptional customer service while still offering excellent deals and reasons to choose them over the competition. I found out after I left that I was actually going to save $300 off my phone bill over the next 12 months if I decide to keep the service. It's in the form of a $25 credit applied to my account every month. Quite the nice little surprise. Just another reason to give them a try! Ask for Michael or Ava, you won't be disappointed. ***By the way: I just read the rest of the reviews for this store and I have to be honest... I didn't see *ANY* signs of laziness, rudeness, or disgruntled customers. To be truthful, I think all of these negative reviews are an angry 10% making 90% of the noise online. For every one bad review on Yelp I'd be willing to bet there are 50 customers who are satisfied but silent. Think about it... don't believe every negative comment you read. Especially when the person posting the review can't spell or properly form sentences. I'm positive the majority of complaints I've read concerning this Verizon Store are a bit.... exaggerated. They helped me get my iPhone 13 Pro Max in an efficient and professional manner. Plus, they only sold me what I told them I wanted. No hardcore sales pitches, no lying, no insults. That's ridiculous. Ok, I'm done ranting. Im just trying to balance the scales a little bit. *** + Here is a summary of how Verizon Sales Associates are paid. + This is straight from CareerTrend.com. Just because they get paid incentive commission doesn't mean you need to go on a witch hunt. It's just to keep everyone motivated. ****************************** ###Base Salary### Verizon typically offers its sales representatives a base salary or hourly wage. The company guarantees this amount regardless of individual performance. The base salary or hourly wage may be the same for all representatives at a certain level. For example, entry-level retail sales representatives in a particular geographic region may earn an hourly wage of $10 regardless of education or experience level. Inside sales representatives may earn an hourly wage of $12 while sales associate positions that require at least a bachelor's degree may offer a base salary of $30,000 per year. ###Commission### Commissions are one of the primary reasons why a sales career has the potential to be lucrative. This is pay that varies with the amount of completed sales and links directly to an individual representative's performance. Verizon pays its sales representatives commissions on confirmed sales. Commissions are usually a percentage of the dollar amount of total sales for a particular period. For example, if a sales representative accumulates $10,000 worth of sales in a month and earns a 10 percent commission, his incentive pay is $1,000. ******************************

I have wasted hours of my time trying to get a "promotional credit" that never came. I was promised…read more$1200 credit for a phone upgrade and Verizon customer service which is completely outsourced to another country has no record of anything happening at local branches. I was told by the local branch that I didn't have to trade in my old phone and customer service made me mail it in and couldn't find it after it was sent with their shipping label. I have spent 4 hours at least on the phone with promises and false assurances over and over with this company. I wouldnt recommend Verizon to my worst enemy.

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

Dear Steve B. - Manager Thank you for your response,…read morehowever, if you would have read my review you would have seen I have already contacted Mike S. I left him a voice message and I'm waiting to hear back. 1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived. I called in the morning to make sure the phone came in. He said it had, so I drove the 30 minutes to get it. When I got to the store we started the process and he realized he had the regular 15 not the Pro Max. He called another store to see if they had one and suggested I could there. I wasn't happy with that idea as I had already driven to that store and waited 4 days to get it. He went to get it (which took another 30+ minutes). Once everything was set up, he said I got a FREE screen cover which he put on and a FREE phone case. I didn't need the phone case so he said I could pick out one of the charges instead. I proceeded to pick out the "free" charger and then saw the printed invoice that I asked for. The "free" charger and "free" screen case COST $199.99!! I told him that I didn't want any of them and he said there was still an activation fee. I just received my bill from Verizon and I was charged activation fees. I called Verizon and they said that his fee wasn't any type of activation fee. That this store was not a corporate store and they can charge whatever they want. Buyer beware of the Device Payment Promotion - You are NOT GETTING ANYTHING FREE. They use the term free and don't tell you are actually paying $200!! 2. HOURS LATER, I finally went home with my new iPhone and Apple watch. Once home, all of the sudden my old Samsung watch rings. Apparently, he didn't set up my new Apple watch right! I have to drive another 30 minutes both ways to have him set up my watch again. 3. I gave them my Samsung S21 phone in to get my $800 trade in credit. I look on my Verizon bill and it is not there. They said they never received the phone from the store. I called the store and they said that they wait until they have a load of them before they ship them and that I should wait another month or 2 before it shows up on my bill. 4. I've tried multiple times to call the store to discuss my dissatisfaction and I get no answer and voice mail has not been set up. 5. I found the name/phone number of the District Manager Mike S. at (608) 572-0985 from another review and left him a message. I hope he will be able to resolve my complaints above.

General manager Sean is like the guy at the stoplight who spits on your windshield to clean it…read morewithout asking and then expects you to pay him. Watch out! He will charge you for things no one in their life would imagine paying for, and then lie to you about the prices and functionality of everything else. The store gave us Sean's number saying he is the only one that can help us but he continues to ignore our calls. This is not a direct Verizon store, and they WILL rip you off. If only I could go back in time to the moment right before my wife and I walked into this store, we would walk away. UPDATE: I finally received my first communication from Sean about these matters. Instead of an apology, an explanation, or an offer of resolution or even a beginning, he said to stop harassing HIM. Now THERE'S some customer service for you. ZERO accountability. Once you're out the door that's it.

I signed up for what I thought to be a one month plan when I first moved to Madison, b/c I needed…read moreinternet. It was not advertised on the website that the service would automatically roll from month to month and auto-charge my credit card. After receiving additional charges for internet services I didn't need, I called in to ask understand what was going on and to get those charges removed. When I spoke to their guy, he told me that on the bottom of the email they sent me, it indicated that my card would be charged monthly. I looked at the email and it said no such thing. When I advised him of this and requested my money be credited back, he refused. This is not a high integrity shop and I would discourage all from doing business with them.

This is actually the worst internet service provider I have ever seen. Run a speedtest and you can…read moresee that their speeds rate an F overall. the average download speed is around 2-300 kb/sec. KILOBYTES! All that's missing in Mad City Broadband is the dial up noise when you connect to the internet.

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

They have gotten better, much better. When I need to call for tech support, I am greeted by…read morecompetence. How refreshing. Good job. Keep up the good work.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

The technician was great and helpful. They helped me get things set up quickly and extended my…read moretrial period as I was uncertain about needing security. Fast forward about a month, I ultimately decided I dont need it and tried to contact Vivint about 12 times, got routed 4 times to different departments, and nobody was able to help cancel my service. Not only could I not get my service canceled, they also blatantly lied that I do not have an extended trial. Fortunately, I had them email me in writing initially so I can possibly take legal action. Regardless, my trial period is long gone, and Vivint has forced me into this contract. If you want home security, I'm sure Vivint is the same as everybody else. If you want out, they sure as hell won't let you.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.