Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Typical TDS Signed up for Fiber and was paying 43.00 a month…read more Bill now went to 92.00 and they say sorry- if u would have called before the first year was up we could lower it but our rules have changed and we can't do anything for you! Criminals

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Terrible customer service!!!…read more If my rental property didn't require us to go through Star Satellite for DirecTV, I would DEFINITELY take my business elsewhere.

If I could give a 0 I would. Signed up for satellite to save money after being very clear with…read morewhat channels were required. At the same time made changes with internet. Was told we would receive in home install for both. Satellite, channels we were promised were not part of the package sold, after MULTIPLE calls (all initiated by myself) was told to upgrade our package and we would receive 'referral credits' to offset. Did this and then had MULTIPLE more calls (again all initiated by myself) to in the end be told sorry - can't do that. A call into the satellite company took care of me - but never should have come to this. With cable a box arrived in the mail - after a call to the Star rep he said huh, yeah, guess that's how that works. After hours of trying to make it work I called the internet company directly and was told that a service call was required, and that this company should have known this. Hours and hours wasted - deceptive, completely inept and some of the worst customer service I have ever experienced. RUN. btw - we met these folks at the Milwaukee Home Show - their reach is far beyond Madison.

Absolutely terrible and lie and twist words worse than a politician. the service reps have no…read morebrains and not only didnt help but cancel my service instead

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

I'm not entirely sure where to begin. So much went so very wrong from the word go. If I could give…read moreTDS a negative 1 star rating, I would, but alas I must settle for 1 star. The main take away to this long review is DO NOT DO BUSINESS WITH TDS. They are poor communicators. They are immensely incompetent, though they may make a good sales pitch. The right hand doesn't know what the left hand is doing. They don't give you ALL the necessary details. And God help you if your address is restricted until proof of residency is submitted and either approved or denied. INCOMPETENT It began with receiving a card in the mail detailing a promotion for internet service. I took them up on said offer, including an order for home phone service. The individual I spoke to was cordial and seemed competent as a sales person, the key word here is seemed. After finishing up the order for the internet, he then transferred me to a department that could port my number from Spectrum. The individual in that department had no idea why the other agent had even transferred me over and told me that two orders could not be made in the same day and was curt and decidedly unfriendly about the whole situation, especially because I couldn't explain to her why I had been transferred to her department. Furthermore, no one had communicated to her why I had been transferred. So, the call ended and I had it in mind that the technicians would be out to install our services the next day. That was Monday. Tuesday, I spoke to another agent after calling to confirm that the technicians were indeed coming out to the apartment to perform the installation. Good thing I did. The second agent informed me, with regret in his tone, that the previous agent had made a few mistakes and the order could not be completed. Apparently, the previous tenants had racked up a sizable bill with TDS and therefore my address was restricted from receiving services until proof of residency could be completed. And so I repeated the whole process of making the order. This time I felt as though the agent to whom I was speaking was confident in the duties of his job. He even applied a 30 dollar credit and added additional promotions in order to save me money. The order was placed and the order was confirmed and I submitted proof of residency and proof that I was who I was claiming to be and the previous tenants weren't using me to re-acquire services from TDS. Later that evening, I received a confirmation email for the installation. The only problem that came up was that they couldn't port my number for whatever reason. "Fine" I said, "I'll just take a new number". Doubly fine. Fast forward to today. I called to once again confirm that the technicians were still coming out do the hook up. This is where it gets juicy. In their system, there was no appointment scheduled for today, but instead it had been scheduled for tomorrow, Thursday. I said, "I'm afraid you're incorrect. I have a confirmation email here saying that the appointment was made and confirmed for today 1-28-26. He looked into it and confirmed my date, while simultaneously saying that the technicians would call sometime today. I reminded him that the appointment was made for Wednesday between 8-10. After some waffling and incoherent statements about the time and date, everything seemed to be in order and I ended the call. 8 AM came and went. 9 AM came and went. 10 AM came and faded away. I called once more to inquire as to the status of the order and the ETA of the technicians. Turns out that the technicians were never coming today. Why? You may ask. Why would the technicians not show up on the intended install date when the appointment had been made and confirmed. Good question. They couldn't make it make sense. And so it circled back to that restriction placed on my address. Even though I had submitted the documents the previous day while on the phone with the agent, who failed to mention that it would take time to review and verify, it had not been reviewed or verified and remained in a pending status. Not one agent I spoke to mentioned that there was a process in order to verify the proofs I had sent, which by the way they had rejected without having called me. Apparently they needed a signed lease, which on the verification website was an option but not a requirement. You would think that would be an important detail. Furthermore, this boggles my mind, they, knowing that my address hadn't been verified and was still restricted, went ahead and made an appointment for the installation and allowed me to confirm it. 0 communication skills. The incompetency is overwhelming with these people. Do not under any circumstances do business with TDS. The savings they promise are not worth the headache of dealing with customer service. I think I dodged a bullet with this one. So, I cancelled all orders and closed the account and headed on back to Spectrum. Good riddance to TDS. Never again.

Absolutely the worst customer service I have ever experienced with TV/internet providers…read more Terrible language skills, little to no English language that is intelligible, extremely hard to understand. Terrible at assisting any inquires or service, constantly transferring, still with little to no help. No professionalism, baby was crying in the background on two of my calls. Will be shopping for new internet provider for our home. TDS should be ashamed of themselves in regards to their lack of any functional customer service. Will share my experience with other community members so they can make a better choice and not choose TDS. After reading all the other reviews and the customer service is a 1 star that TDS does not seem to think they need to improve???? ...EXTREMELY POOR SERVICE THAT THEY SHOULD BE SO EMBARRASED AND ASHAMED OVER. Shame on you TDS. Hope Santa left you coal in your stocking!