Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

Dear Steve B. - Manager Thank you for your response,…read morehowever, if you would have read my review you would have seen I have already contacted Mike S. I left him a voice message and I'm waiting to hear back. 1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived. I called in the morning to make sure the phone came in. He said it had, so I drove the 30 minutes to get it. When I got to the store we started the process and he realized he had the regular 15 not the Pro Max. He called another store to see if they had one and suggested I could there. I wasn't happy with that idea as I had already driven to that store and waited 4 days to get it. He went to get it (which took another 30+ minutes). Once everything was set up, he said I got a FREE screen cover which he put on and a FREE phone case. I didn't need the phone case so he said I could pick out one of the charges instead. I proceeded to pick out the "free" charger and then saw the printed invoice that I asked for. The "free" charger and "free" screen case COST $199.99!! I told him that I didn't want any of them and he said there was still an activation fee. I just received my bill from Verizon and I was charged activation fees. I called Verizon and they said that his fee wasn't any type of activation fee. That this store was not a corporate store and they can charge whatever they want. Buyer beware of the Device Payment Promotion - You are NOT GETTING ANYTHING FREE. They use the term free and don't tell you are actually paying $200!! 2. HOURS LATER, I finally went home with my new iPhone and Apple watch. Once home, all of the sudden my old Samsung watch rings. Apparently, he didn't set up my new Apple watch right! I have to drive another 30 minutes both ways to have him set up my watch again. 3. I gave them my Samsung S21 phone in to get my $800 trade in credit. I look on my Verizon bill and it is not there. They said they never received the phone from the store. I called the store and they said that they wait until they have a load of them before they ship them and that I should wait another month or 2 before it shows up on my bill. 4. I've tried multiple times to call the store to discuss my dissatisfaction and I get no answer and voice mail has not been set up. 5. I found the name/phone number of the District Manager Mike S. at (608) 572-0985 from another review and left him a message. I hope he will be able to resolve my complaints above.

General manager Sean is like the guy at the stoplight who spits on your windshield to clean it…read morewithout asking and then expects you to pay him. Watch out! He will charge you for things no one in their life would imagine paying for, and then lie to you about the prices and functionality of everything else. The store gave us Sean's number saying he is the only one that can help us but he continues to ignore our calls. This is not a direct Verizon store, and they WILL rip you off. If only I could go back in time to the moment right before my wife and I walked into this store, we would walk away. UPDATE: I finally received my first communication from Sean about these matters. Instead of an apology, an explanation, or an offer of resolution or even a beginning, he said to stop harassing HIM. Now THERE'S some customer service for you. ZERO accountability. Once you're out the door that's it.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

Terrible customer service!!!…read more If my rental property didn't require us to go through Star Satellite for DirecTV, I would DEFINITELY take my business elsewhere.

If I could give a 0 I would. Signed up for satellite to save money after being very clear with…read morewhat channels were required. At the same time made changes with internet. Was told we would receive in home install for both. Satellite, channels we were promised were not part of the package sold, after MULTIPLE calls (all initiated by myself) was told to upgrade our package and we would receive 'referral credits' to offset. Did this and then had MULTIPLE more calls (again all initiated by myself) to in the end be told sorry - can't do that. A call into the satellite company took care of me - but never should have come to this. With cable a box arrived in the mail - after a call to the Star rep he said huh, yeah, guess that's how that works. After hours of trying to make it work I called the internet company directly and was told that a service call was required, and that this company should have known this. Hours and hours wasted - deceptive, completely inept and some of the worst customer service I have ever experienced. RUN. btw - we met these folks at the Milwaukee Home Show - their reach is far beyond Madison.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

I'm not entirely sure where to begin. So much went so very wrong from the word go. If I could give…read moreTDS a negative 1 star rating, I would, but alas I must settle for 1 star. The main take away to this long review is DO NOT DO BUSINESS WITH TDS. They are poor communicators. They are immensely incompetent, though they may make a good sales pitch. The right hand doesn't know what the left hand is doing. They don't give you ALL the necessary details. And God help you if your address is restricted until proof of residency is submitted and either approved or denied. INCOMPETENT It began with receiving a card in the mail detailing a promotion for internet service. I took them up on said offer, including an order for home phone service. The individual I spoke to was cordial and seemed competent as a sales person, the key word here is seemed. After finishing up the order for the internet, he then transferred me to a department that could port my number from Spectrum. The individual in that department had no idea why the other agent had even transferred me over and told me that two orders could not be made in the same day and was curt and decidedly unfriendly about the whole situation, especially because I couldn't explain to her why I had been transferred to her department. Furthermore, no one had communicated to her why I had been transferred. So, the call ended and I had it in mind that the technicians would be out to install our services the next day. That was Monday. Tuesday, I spoke to another agent after calling to confirm that the technicians were indeed coming out to the apartment to perform the installation. Good thing I did. The second agent informed me, with regret in his tone, that the previous agent had made a few mistakes and the order could not be completed. Apparently, the previous tenants had racked up a sizable bill with TDS and therefore my address was restricted from receiving services until proof of residency could be completed. And so I repeated the whole process of making the order. This time I felt as though the agent to whom I was speaking was confident in the duties of his job. He even applied a 30 dollar credit and added additional promotions in order to save me money. The order was placed and the order was confirmed and I submitted proof of residency and proof that I was who I was claiming to be and the previous tenants weren't using me to re-acquire services from TDS. Later that evening, I received a confirmation email for the installation. The only problem that came up was that they couldn't port my number for whatever reason. "Fine" I said, "I'll just take a new number". Doubly fine. Fast forward to today. I called to once again confirm that the technicians were still coming out do the hook up. This is where it gets juicy. In their system, there was no appointment scheduled for today, but instead it had been scheduled for tomorrow, Thursday. I said, "I'm afraid you're incorrect. I have a confirmation email here saying that the appointment was made and confirmed for today 1-28-26. He looked into it and confirmed my date, while simultaneously saying that the technicians would call sometime today. I reminded him that the appointment was made for Wednesday between 8-10. After some waffling and incoherent statements about the time and date, everything seemed to be in order and I ended the call. 8 AM came and went. 9 AM came and went. 10 AM came and faded away. I called once more to inquire as to the status of the order and the ETA of the technicians. Turns out that the technicians were never coming today. Why? You may ask. Why would the technicians not show up on the intended install date when the appointment had been made and confirmed. Good question. They couldn't make it make sense. And so it circled back to that restriction placed on my address. Even though I had submitted the documents the previous day while on the phone with the agent, who failed to mention that it would take time to review and verify, it had not been reviewed or verified and remained in a pending status. Not one agent I spoke to mentioned that there was a process in order to verify the proofs I had sent, which by the way they had rejected without having called me. Apparently they needed a signed lease, which on the verification website was an option but not a requirement. You would think that would be an important detail. Furthermore, this boggles my mind, they, knowing that my address hadn't been verified and was still restricted, went ahead and made an appointment for the installation and allowed me to confirm it. 0 communication skills. The incompetency is overwhelming with these people. Do not under any circumstances do business with TDS. The savings they promise are not worth the headache of dealing with customer service. I think I dodged a bullet with this one. So, I cancelled all orders and closed the account and headed on back to Spectrum. Good riddance to TDS. Never again.

Absolutely the worst customer service I have ever experienced with TV/internet providers…read more Terrible language skills, little to no English language that is intelligible, extremely hard to understand. Terrible at assisting any inquires or service, constantly transferring, still with little to no help. No professionalism, baby was crying in the background on two of my calls. Will be shopping for new internet provider for our home. TDS should be ashamed of themselves in regards to their lack of any functional customer service. Will share my experience with other community members so they can make a better choice and not choose TDS. After reading all the other reviews and the customer service is a 1 star that TDS does not seem to think they need to improve???? ...EXTREMELY POOR SERVICE THAT THEY SHOULD BE SO EMBARRASED AND ASHAMED OVER. Shame on you TDS. Hope Santa left you coal in your stocking!

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.