Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

Service goes out a lot. The price quote I was given was not the price I was charged. Also I got…read moredisconnected many times. Very glad to now have TDS.

bought a new phone with a $100 trade in offer but forgot my phone had a one hour lock on the…read more"stole Device Protection" which I clicked, but they weren;t willing to wait for nit to unlock, so they told me to come back another day once I had turned off the Stolen Device protection feature to get the trade in deal so I did, come back 2 days later, but they had a "computer glitch" so they could not take in my old phone as trade-in , so they put in a ticket number for Spectrum to correct the "computer glitch" but when I called spectrum 3 days , they had received no ticket number and were unable to do anything to enable the trade in so if you want a "trade in deal" unlock your phones Stolen Device Protection beforehand and make sure they honor trade-in deals in the store, because their representatives are otherwise completely unhelpful

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

I've been a customer for 22 years and have no complaints. I give them 5 stars for customer service…read more I suspend service in the Summer at no charge and resume in the fall when football starts up. I haven't had any service outages due to weather.

Direct TV offered us a $200.00 gift card to come back to them and now won't pay up!…read moreToday a rep hung up on my wife when she asked for a supervisor! I will cancel if we don't get it when I call tomorrow.., Customer service is terrible now when it was once good I think it is better to just stream and get antenna for local channels!

From the owner: Midwest Satellites LLC is an authorized DISH Satellite television Retailer specializing in…read moreSatellite television and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Sun Prairie, WI. DISH is the best choice for value, technology and customer service. Call or stop by today.

Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

Dear Steve B. - Manager Thank you for your response,…read morehowever, if you would have read my review you would have seen I have already contacted Mike S. I left him a voice message and I'm waiting to hear back. 1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived. I called in the morning to make sure the phone came in. He said it had, so I drove the 30 minutes to get it. When I got to the store we started the process and he realized he had the regular 15 not the Pro Max. He called another store to see if they had one and suggested I could there. I wasn't happy with that idea as I had already driven to that store and waited 4 days to get it. He went to get it (which took another 30+ minutes). Once everything was set up, he said I got a FREE screen cover which he put on and a FREE phone case. I didn't need the phone case so he said I could pick out one of the charges instead. I proceeded to pick out the "free" charger and then saw the printed invoice that I asked for. The "free" charger and "free" screen case COST $199.99!! I told him that I didn't want any of them and he said there was still an activation fee. I just received my bill from Verizon and I was charged activation fees. I called Verizon and they said that his fee wasn't any type of activation fee. That this store was not a corporate store and they can charge whatever they want. Buyer beware of the Device Payment Promotion - You are NOT GETTING ANYTHING FREE. They use the term free and don't tell you are actually paying $200!! 2. HOURS LATER, I finally went home with my new iPhone and Apple watch. Once home, all of the sudden my old Samsung watch rings. Apparently, he didn't set up my new Apple watch right! I have to drive another 30 minutes both ways to have him set up my watch again. 3. I gave them my Samsung S21 phone in to get my $800 trade in credit. I look on my Verizon bill and it is not there. They said they never received the phone from the store. I called the store and they said that they wait until they have a load of them before they ship them and that I should wait another month or 2 before it shows up on my bill. 4. I've tried multiple times to call the store to discuss my dissatisfaction and I get no answer and voice mail has not been set up. 5. I found the name/phone number of the District Manager Mike S. at (608) 572-0985 from another review and left him a message. I hope he will be able to resolve my complaints above.

General manager Sean is like the guy at the stoplight who spits on your windshield to clean it…read morewithout asking and then expects you to pay him. Watch out! He will charge you for things no one in their life would imagine paying for, and then lie to you about the prices and functionality of everything else. The store gave us Sean's number saying he is the only one that can help us but he continues to ignore our calls. This is not a direct Verizon store, and they WILL rip you off. If only I could go back in time to the moment right before my wife and I walked into this store, we would walk away. UPDATE: I finally received my first communication from Sean about these matters. Instead of an apology, an explanation, or an offer of resolution or even a beginning, he said to stop harassing HIM. Now THERE'S some customer service for you. ZERO accountability. Once you're out the door that's it.

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.