Overall, I'm happier with TDS than I was with Spectrum. Fewer outages, decent internet speed, lots…read moreof TV channels for the price. As with every company on earth, customer service is lacking. It takes forever to connect with a live person and that person is not proficient in English so I keep asking them to repeat themselves. I have a 16 year old Sony "dumb" TV so I can't stream, but when I can, I'll probably not need TV from TDS any longer.

They bill for service on a monthly basis. I paid for the month and never missed a payment. Then, if…read moreyou try to cancel, they charge you for an additional month even though you have been disconnected from their system. I canceled the service because they did not or could not get the auto-pay billing correct. My new service is much faster and 1/3rd less expensive.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

I've been a customer for 22 years and have no complaints. I give them 5 stars for customer service…read more I suspend service in the Summer at no charge and resume in the fall when football starts up. I haven't had any service outages due to weather.

I'm not entirely sure where to begin. So much went so very wrong from the word go. If I could give…read moreTDS a negative 1 star rating, I would, but alas I must settle for 1 star. The main take away to this long review is DO NOT DO BUSINESS WITH TDS. They are poor communicators. They are immensely incompetent, though they may make a good sales pitch. The right hand doesn't know what the left hand is doing. They don't give you ALL the necessary details. And God help you if your address is restricted until proof of residency is submitted and either approved or denied. INCOMPETENT It began with receiving a card in the mail detailing a promotion for internet service. I took them up on said offer, including an order for home phone service. The individual I spoke to was cordial and seemed competent as a sales person, the key word here is seemed. After finishing up the order for the internet, he then transferred me to a department that could port my number from Spectrum. The individual in that department had no idea why the other agent had even transferred me over and told me that two orders could not be made in the same day and was curt and decidedly unfriendly about the whole situation, especially because I couldn't explain to her why I had been transferred to her department. Furthermore, no one had communicated to her why I had been transferred. So, the call ended and I had it in mind that the technicians would be out to install our services the next day. That was Monday. Tuesday, I spoke to another agent after calling to confirm that the technicians were indeed coming out to the apartment to perform the installation. Good thing I did. The second agent informed me, with regret in his tone, that the previous agent had made a few mistakes and the order could not be completed. Apparently, the previous tenants had racked up a sizable bill with TDS and therefore my address was restricted from receiving services until proof of residency could be completed. And so I repeated the whole process of making the order. This time I felt as though the agent to whom I was speaking was confident in the duties of his job. He even applied a 30 dollar credit and added additional promotions in order to save me money. The order was placed and the order was confirmed and I submitted proof of residency and proof that I was who I was claiming to be and the previous tenants weren't using me to re-acquire services from TDS. Later that evening, I received a confirmation email for the installation. The only problem that came up was that they couldn't port my number for whatever reason. "Fine" I said, "I'll just take a new number". Doubly fine. Fast forward to today. I called to once again confirm that the technicians were still coming out do the hook up. This is where it gets juicy. In their system, there was no appointment scheduled for today, but instead it had been scheduled for tomorrow, Thursday. I said, "I'm afraid you're incorrect. I have a confirmation email here saying that the appointment was made and confirmed for today 1-28-26. He looked into it and confirmed my date, while simultaneously saying that the technicians would call sometime today. I reminded him that the appointment was made for Wednesday between 8-10. After some waffling and incoherent statements about the time and date, everything seemed to be in order and I ended the call. 8 AM came and went. 9 AM came and went. 10 AM came and faded away. I called once more to inquire as to the status of the order and the ETA of the technicians. Turns out that the technicians were never coming today. Why? You may ask. Why would the technicians not show up on the intended install date when the appointment had been made and confirmed. Good question. They couldn't make it make sense. And so it circled back to that restriction placed on my address. Even though I had submitted the documents the previous day while on the phone with the agent, who failed to mention that it would take time to review and verify, it had not been reviewed or verified and remained in a pending status. Not one agent I spoke to mentioned that there was a process in order to verify the proofs I had sent, which by the way they had rejected without having called me. Apparently they needed a signed lease, which on the verification website was an option but not a requirement. You would think that would be an important detail. Furthermore, this boggles my mind, they, knowing that my address hadn't been verified and was still restricted, went ahead and made an appointment for the installation and allowed me to confirm it. 0 communication skills. The incompetency is overwhelming with these people. Do not under any circumstances do business with TDS. The savings they promise are not worth the headache of dealing with customer service. I think I dodged a bullet with this one. So, I cancelled all orders and closed the account and headed on back to Spectrum. Good riddance to TDS. Never again.

Absolutely the worst customer service I have ever experienced with TV/internet providers…read more Terrible language skills, little to no English language that is intelligible, extremely hard to understand. Terrible at assisting any inquires or service, constantly transferring, still with little to no help. No professionalism, baby was crying in the background on two of my calls. Will be shopping for new internet provider for our home. TDS should be ashamed of themselves in regards to their lack of any functional customer service. Will share my experience with other community members so they can make a better choice and not choose TDS. After reading all the other reviews and the customer service is a 1 star that TDS does not seem to think they need to improve???? ...EXTREMELY POOR SERVICE THAT THEY SHOULD BE SO EMBARRASED AND ASHAMED OVER. Shame on you TDS. Hope Santa left you coal in your stocking!

POS company. I canceled my service and returned my equipment and have been sent to THREE separate…read morecollection agencies because they claim I never sent the equipment back. I have a receipt from UPS that I have already had to use for a collections dispute a couple of months ago which was RESOLVED. and then they just go and send it to a whole new agency I have never heard of. This store WILL mess up your credit score and continuously send you to collections, regardless of your equipment being FULLY returned. This company is a joke, a scam, and fully worthless. I would give this 0 stars if I could.

Charter Communication/Spectrum Systematically structured to SPAM the customer:…read more We have been Spectrum customer for more than 15 years. The area we live does not give me an alternative option for the internet service. All these years, Spectrum only interested in hooking the new customers with the so called 'promotion' price, then jack up the price a year or so later. Every year or two, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price / or a 'promotion' price even they always advertise widely that 'You' do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024. This Jan, they raised the price, and added $5 to my monthly bill. I thought it was $5, to save my headache, I did not argue and paid for it. then in Feb. they added another $15 more to the monthly bill again. I tried to talk their customer service agent to get an answer as to when my contract /promotion period expires, and when the price should be changed, why I have two increases in two consecutive months. She first told me that my promotion price expired on 1/15/2026, then she said it was in Feb, she never provided me with a straight answer as to why I have two increases in two months. All her interests were to get me paid for the extra $20 and a total of &$70/ month bill. Since I was not willing to make a payment right away, she only wanted to get off the phone with me.... Well, we only wanted to keep Spectrum internet for our smart devices controls. After my last night experience with them, we have decided that with a GREAT PLEASURE, we are cancelling their service, and say "Bye- Bye" to them forever!!! No one needs their BS, and if you can, never give them a penny. They are systematically structured to SPAM their customers.

I'd REALLY like a more reliable partner for my internet and cable services. We've been battling…read morepixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys.

We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our…read moreservice. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage.

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

Staff at this store goes not one but 100 extra miles to help me. A special shoutout to Waren and…read moreGloria! They arranged an early morning appointment for me, Waren came an hour earlier than opening time to help upgrade my phone before my long trip overseas. This is above and beyond their normal job responsibilities. I am so grateful for their help! In April, when I lost my phone, Gloria helped me get a loaner and she was super helpful and patient. In addition, At this store, I could tell the staff work as a team to provide services. It's nice to see a supportive work environment! I am so grateful for having these great people in our community!

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

Every time I speak to anyone at spectrum they try and upsell me on something and ask for WAY too…read moremuch personal info. I called asking about potential mobile phone plans to bundle with my internet and in order to get me an ESTIMATE on if they had any deals, she asked for my date of birth and social. I called AT&T and he was able to give me a pretty accurate ballpark over the phone by only asking for my name. If I wasn't locked into a stupid contract for our internet we would be dropping it.

We were a little hesitant due to the poor reviews the store had, but we received excellent service…read morefrom Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans. I can't speak for the other staff, but we really appreciated Aaron and Colton's help and would highly recommend them!

This company is the worst. I have a business account and I have waited multiple times on hold for…read more30+ minutes at a time. There isn't an option to leave a call back number or any recognition that poor service is their standard mode of operation.

I recently bought 3 phones at this location. We bought extra chargers for our cars. We spent more…read morethan expected.... A small fortune actually. One of the chargers broke with 2 months. I went back in and explained what happened. The person working (and ONLY person working while 4 customers waited) said they wouldn't replace this newly purchased charger. He was so rude and flippant. I have 5 phones I pay for each month, been a customer for over 10 years and this 19.99 charger can't be replaced after it was recently bought. It was faulty obviously. I plan to make a formal complaint and then pull my business with a company that has such poor customer service. This jerk and some other recent US Cell employees have been rude to me and my daughter. I especially would NOT waste my time at this location. Once you buy something they won't stand by the cheap product. I bought a charger at Staples and paid 14.00 with a guaranteed product and it definitely is better quality. US cell is failing miserably.