Absolutely terrible and lie and twist words worse than a politician. the service reps have no…read morebrains and not only didnt help but cancel my service instead

OMG! Never get involved with this company! Their representatives will lie to your face. We told…read morethem we needed cable service for some months until we would be moving in several months. We were reluctant to sign the contract since it was for a one year contract. Like fools we believed the Comcast people on the phone when they told us we would be released from the contract if Comcast did not offer service at the new location we would be moving to. Turns out no Comcast service is offered at our new location. You guessed it. They will not release us from the additional 10 months on the contract. They lied to us and their management explained that Comcast cannot be held responsible for what their employees tell customers. The only thing that matters is what they tricked us into signing. I cannot tell you how poor this customer service is and what an awful experience it has been to do business with this company. We have never encountered anything like it. If I could have rated them with zero stars, I would have. "Caveat Emptor-Let the buyer beware". Now the public is aware!

I live in the country where it's difficult to get a good high-speed internet. I've used DSL for 15…read moreyears and that was fine when it worked. But when it didn't it would take up to 30 days to get someone to fix it. Because I work from home this was never ideal. I found Four Lake Broadband and have been very please with them. They are on top of things and I have never gone without internet for more than an hour or two and that's on a very rare occasion. I've been very pleased with the speed but I guess they weren't. So, out of the blue I get a call from them asking if they can come out and check the equipment as they were seeing on their end that my speed wasn't as fast as they'd like to see it. So that morning, a tech came out and gave me a new "antenna/radio" (I don't know exactly what they call it). Now what company has ever reached out to the customer before the customer reaches out to them?! Call me impressed and a lifetime customer!

I'm not entirely sure where to begin. So much went so very wrong from the word go. If I could give…read moreTDS a negative 1 star rating, I would, but alas I must settle for 1 star. The main take away to this long review is DO NOT DO BUSINESS WITH TDS. They are poor communicators. They are immensely incompetent, though they may make a good sales pitch. The right hand doesn't know what the left hand is doing. They don't give you ALL the necessary details. And God help you if your address is restricted until proof of residency is submitted and either approved or denied. INCOMPETENT It began with receiving a card in the mail detailing a promotion for internet service. I took them up on said offer, including an order for home phone service. The individual I spoke to was cordial and seemed competent as a sales person, the key word here is seemed. After finishing up the order for the internet, he then transferred me to a department that could port my number from Spectrum. The individual in that department had no idea why the other agent had even transferred me over and told me that two orders could not be made in the same day and was curt and decidedly unfriendly about the whole situation, especially because I couldn't explain to her why I had been transferred to her department. Furthermore, no one had communicated to her why I had been transferred. So, the call ended and I had it in mind that the technicians would be out to install our services the next day. That was Monday. Tuesday, I spoke to another agent after calling to confirm that the technicians were indeed coming out to the apartment to perform the installation. Good thing I did. The second agent informed me, with regret in his tone, that the previous agent had made a few mistakes and the order could not be completed. Apparently, the previous tenants had racked up a sizable bill with TDS and therefore my address was restricted from receiving services until proof of residency could be completed. And so I repeated the whole process of making the order. This time I felt as though the agent to whom I was speaking was confident in the duties of his job. He even applied a 30 dollar credit and added additional promotions in order to save me money. The order was placed and the order was confirmed and I submitted proof of residency and proof that I was who I was claiming to be and the previous tenants weren't using me to re-acquire services from TDS. Later that evening, I received a confirmation email for the installation. The only problem that came up was that they couldn't port my number for whatever reason. "Fine" I said, "I'll just take a new number". Doubly fine. Fast forward to today. I called to once again confirm that the technicians were still coming out do the hook up. This is where it gets juicy. In their system, there was no appointment scheduled for today, but instead it had been scheduled for tomorrow, Thursday. I said, "I'm afraid you're incorrect. I have a confirmation email here saying that the appointment was made and confirmed for today 1-28-26. He looked into it and confirmed my date, while simultaneously saying that the technicians would call sometime today. I reminded him that the appointment was made for Wednesday between 8-10. After some waffling and incoherent statements about the time and date, everything seemed to be in order and I ended the call. 8 AM came and went. 9 AM came and went. 10 AM came and faded away. I called once more to inquire as to the status of the order and the ETA of the technicians. Turns out that the technicians were never coming today. Why? You may ask. Why would the technicians not show up on the intended install date when the appointment had been made and confirmed. Good question. They couldn't make it make sense. And so it circled back to that restriction placed on my address. Even though I had submitted the documents the previous day while on the phone with the agent, who failed to mention that it would take time to review and verify, it had not been reviewed or verified and remained in a pending status. Not one agent I spoke to mentioned that there was a process in order to verify the proofs I had sent, which by the way they had rejected without having called me. Apparently they needed a signed lease, which on the verification website was an option but not a requirement. You would think that would be an important detail. Furthermore, this boggles my mind, they, knowing that my address hadn't been verified and was still restricted, went ahead and made an appointment for the installation and allowed me to confirm it. 0 communication skills. The incompetency is overwhelming with these people. Do not under any circumstances do business with TDS. The savings they promise are not worth the headache of dealing with customer service. I think I dodged a bullet with this one. So, I cancelled all orders and closed the account and headed on back to Spectrum. Good riddance to TDS. Never again.

Absolutely the worst customer service I have ever experienced with TV/internet providers…read more Terrible language skills, little to no English language that is intelligible, extremely hard to understand. Terrible at assisting any inquires or service, constantly transferring, still with little to no help. No professionalism, baby was crying in the background on two of my calls. Will be shopping for new internet provider for our home. TDS should be ashamed of themselves in regards to their lack of any functional customer service. Will share my experience with other community members so they can make a better choice and not choose TDS. After reading all the other reviews and the customer service is a 1 star that TDS does not seem to think they need to improve???? ...EXTREMELY POOR SERVICE THAT THEY SHOULD BE SO EMBARRASED AND ASHAMED OVER. Shame on you TDS. Hope Santa left you coal in your stocking!

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

The internet service they provided was like having an 80's modem setup…read more The resolution was under 700p, it was constantly buffering. I would stare at a black screen over and over. The absolute biggest joke of internet in the world.

I have been very pleased with my internet service from Upnet Wi. I live in a rural area in Dane…read morecounty. I wasn't able to get much of any reliable internet until I found out about Upnet Wi. It's able to provide all my internet needs. I haven't had any issues with speed. My internet was not connecting on a Saturday recently. I contacted them via FB messenger and received a reply within 15 minutes. They helped troubleshoot my issue and had internet within 45 minutes. Great customer service!!!

Delivers the promised bandwidth... when it is up. Unfortunately, there are significant reliability…read moreissues.

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

They have gotten better, much better. When I need to call for tech support, I am greeted by…read morecompetence. How refreshing. Good job. Keep up the good work.