I'd REALLY like a more reliable partner for my internet and cable services. We've been battling pixilation on our devices for YEARS. Each time we report it, they just kinda of appease us with basic troubleshooting (replace this device, try turning up the signal, etc.). Rarely does it help. Our latest issue came when I lost internet for three days. I work from home, so it's kind of important. They wouldn't prioritize me since it was just me, so I had to wait, costing me a day off and all my mobile data as I used my hotspot. Finally a tech came out and said the cable from the pillar outside was pretty old (aka "original"), so he ran new stuff to my house. They'd send someone a couple days later to bury it. Cool - things seemed better after that. However, that night (like at 3am), a truck pulled up and monkeyed with that box. The next morning, I was down again - all services. Calling it in started troubleshooting all over from scratch. Like, you couldn't just look up the work order to see what those guys did? And have them come fix it?? LONG story short, it was a big issue, and had any homes been downstream from me, they would have had issues too (so the cable-burying guy told me). Eventually they got it working again. But hey - guess what? I stlil have some pixilation watching TV... So after all that, I'm really no better off than I was before. Thanks guys. read more

Spectrum - Internet Service Providers Near Me - Madison, Wisconsin

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We stopped by the Spectrum store in Hilldale to return our equipment modem after disconnecting our service. Since we came around 6 pm, there was no line, which was great. We walked right up to the counter, gave them our service address, and completed the return. The whole process took about 10 minutes quick and easy! Store was clean with friendly staff. Lots of parking in Hildale garage. read more

Spectrum - Internet Service Providers Near Me - Madison, Wisconsin

After having phone service with Spectrum kept during 3yr stay in Ft Wayne, planned move back to Madison Jan 2026, Wanted to inc Internet svc. Decided to change phone SVC from Spectrum to Verizon due to phone going out. Canceled SVC in December ( phone & into request) Never picked up equipment. Why do I have a $30 montly, for SVC or equip never rcvd. Totalling $60. After calling informed , it couldnt be removed even though it was cancelled in December. Calling, several times to inform that I never picked up equipment. So for there lack of follow-thru with your staff. How do I become responsible. Bad,Bad customer svc. Glad I dont use your service!​ read more

this trash company couldn't be any worse. the internet is out constantly they're absolute garbage and overpriced by 30% on top of it

Promises made and promises broken. My disabled son was moving to another apartment and I called to arrange the transfer of his internet service. The service rep connected me to a saleperson who said that they would be able to save my son some money if he would switch his mobile service to spectrum and receive 12 months of free mobile service. After the 1st month of service we got an email stating that our son will be billed $30.00 on Sept. 22. When I called Spectrum and explained the situation to Shane from C/S, he said that I was misquoted and this bill is $40.00 for internet and $30.00 for Mobile. Both my wife and I heard the quote that we received from Johnathon on July 8, 2025, but Shane would not honor it. The main reason we decided to swith to Spectrum Mobile is because of my son's disability and the fact that he is living on a fixed income and has to stretch every penny to survive. Spectrum should be ashamed for not honoring the quote. I will never use Spectrum again and for as long as I am alive and recommend to my friends to do the same. read more

Before you go, check the Broadband Map for a better provider. The staff at this store are going to only care about you to make a sale, and slow-roll you on everything else from cancelling service to resolving disputes. This store is particularly atrocious- they are half-staffed during rush hour and incompetent! Again, before you go, check the Broadband Map for a better provider. read more

Waited half an hour, the guy that waited on us was just rude. New equipment that was sent to us was gross and sticky, the guy acted like this was fine as he said and I quote the inside are new. When he took equipment back he threw it on the floor. Just ask around ride. read more

Can't believe Charter billed me a FULL final billing cycle for a few days...after 20 plus years as a subscriber. Who does that!!! Feel like I've been robbed. read more

Crystal was the best customer service rep I have ever had at spectrum ! Listened to my problem and didn't make me redo everything over again , a first of customer service reps ever. Can I just give her. 5 stars ? read more

Be aware they will not give you promotions or betting pricing if you ask. However, the moment that you cancel your service, they will get you a better price on services. Also, if you are even one day into a new billing cycle, they will NOT pro-rate your bill and will charge you for a full month of service. read more

Given Spectrum's seemingly grip on the market, all customers, regardless of their age, are charged the same rate--dependent on the TV channels the customers choose. I have telephone service, internet service, and TV. I am a senior citizen, aged 77, subsisting on a marginal income, my monthly payment is $399.00. Most egregious is that Spectrum doesn't offer any discounts, even to their long-term senior citizens. Spectrum's only silver lining is that it does not discriminate when it comes to rates. read more

Horrible customer service. If you call about any issue the representative is extremely rude and doesn't care at all about your issue

if I could give 0 stars I would 100% I recommend anyone who is looking to get this awful service to not do it. They screwed me out of my phone and the internet was trash as well. the lady had an attitude with me on the phone was extremely rude and I PROMISE THIS SERVICE IS NOTHING BUT TRASH. I was warned and didn't listen the deals sounded to nice and I regret not listening i lost my cell phone number and they couldn't get it back cause they had no where to send the number to. read more

Exactly what you'd expect from a monopoly. Over priced. Under performing. Atrocious customer service. Unscrupulous business practices.

How can spectrum state like "99.9% up time" when they are "down" all the time? I haven't gone a full day without interruption in months. Usually they tweak out for just a minute (many times every day), sometimes for many minutes (several times every day), but their actual up-time is more like 79%. How do they get away with this big lie? Yup, out again today. Hopefully comes back sometime this afternoon, maybe maybe not. Maybe their marketing people need to go back to very basic math class? Wish I could give a Zero (0) star rating for this crap company. But they sure do suck the money out of you! Try to be a day late on your bill and see if they reciprocate the "patience" we are forced to endure. This is in Madison, WI. read more

Pushy salesperson convinced me I wasn't downgrading service by switching from TDS but Spectrum does not offer fiber optic in my area and she was acting like TDS has lied to me and really installed a "fiber blend" which is the same thing Spectrum was offering. So I signed up for the service because it was cheaper. Then when the technician got there to install it, I showed him where the GPON connector was, but he only had the copper connector and explained Spectrum doesn't offer fiber optic in my area. He said I could let him hook it up and then run a speed test. I did and the ping was ~20ms more with the fiber blend than with TDS's fiber. So I called to cancel the service. That process went fine, however now I get a call a few times a week from a bot to help me activate my new line, which is disconnected and the account is canceled. I've also gotten a couple of emails informing me that billing is going to start on this new line I haven't activated yet. I called 3 separate times asking them to get the bot to stop calling me and they agreed with me that this bot shouldn't be calling to activate a disconnected line. It's still calling me. If I don't pick up it leaves a voicemail. Now the bot continues to call me and leave a voicemail twice every week. The last time I called about the billing email she told me that it was indeed going to bill me for the $10 but that she canceled that charge. I think what she really did was give my account a credit. So she couldn't even really cancel this all powerful charge. To wit, my credit card information is stored on the account for auto payments. I asked if I could have it removed. She said they can't remove it until 60 days after the account has been closed. Terrible experience overall. read more

Very pleasant and respectful staff. Good procedure for knowing who's next. Went with my preferences, but

Today is 12-03-21 my wife is disabled & unfortunately we were not working during covid. So after paying our rent, I had bought pop tarts, bread milk and banana. When I returned home I had left just enough in the account(checking) to pay for the Spectrum internet bill. Long story short between the dentist & doctor bill payments the $80 is really honestly all of our money. I asked if they could possibly waive the $10 late fee they added, but it wasn't late..? The bill then was $84, I said I will pay the $80 now and the remainder on the nxt bill. They refused to turn my internet on over $4. I was in shock, I have not ever been late and after this I hope we can possibly find a decent internet provider. I'm still in shock. read more