Switched to Verizon. They were great. The provider I left was awful took 3 days to unlock my phone.read more

terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

TDS service is at best awful. Not the speeds the speeds that they claim. Tech service is…read morenonexistent. Their billing system is criminal. I turned my equipment in 27 days ago and they insist charging me for the whole month because I was two days into the billing cycle. Do not use this company. I would give them a zero if I could.

Typical TDS Signed up for Fiber and was paying 43.00 a month…read more Bill now went to 92.00 and they say sorry- if u would have called before the first year was up we could lower it but our rules have changed and we can't do anything for you! Criminals

I have trouble with my television from time to time, and they are invariably courteous and helpful…read more They follow up if you miss an appt.

We worked with Giovanni. He was friendly, helpful, and knowledgeable. We had a complicated…read moreinstallation issue and he helped us understand what we needed to do to get service. We couldn't be happier with Spectrum.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

I've been a customer for 22 years and have no complaints. I give them 5 stars for customer service…read more I suspend service in the Summer at no charge and resume in the fall when football starts up. I haven't had any service outages due to weather.

Charter says the have fast internet but it is really slow, they have a monopoly here.read more

I made the decision to go to the Charter/Spectrum bundle after several weeks of multiple phone…read morecalls and discussions concerning their service. I was going to wait until my contracts were expired with Verizon, but due to Charter's advertising, I understood that they would reimburse me for my contract buyout. Not so!!! They will not reimburse me because my internet was celluar, and Charter is cable. Never in all the conversations before switching was this mentioned. I am happy with the service and glad I made the switch. However, if I had been aware that they would not reimburse me for the contract buyout, I would have waited for the contracts to expire. As a result, I am out $220. ------- Buyer Beware!!!

Sucker you in for a free limited deal. Bill you for the entire amount and the next month before you…read morefinish the first "free" trial month. Then don't fix their billing errors when you cancel.

Charter/Spectrum had a crew in my area installing cable and boxes for their service. After…read moreinstallation, they left rocks and ruts and no attempt has been made in weeks to clean it up. It gets in the way of cutting grass and definitely doesn't look professional when the salesman leaves a card at the door trying to sell the service. I will be sticking with my Starlink service.

Stopped in to upgrade my husband's iPhone and, even though we weren't able to because they were out…read moreof the color he wanted, we still had a great experience with the employee, Quinton. He was friendly, helpful, and knowledgeable, and I want to make sure he gets the recognition he deserves. Thanks, Quinton!

I entered your Spring Green store because I recognized the nice lady that worked for US Cellular. I…read morehad one quick question and a man approached me. No greeting. No smile. "What do you want?" Nasty. Rude. Condescending with a scowl. I told him I had a voice mail issue. His response, " I can't help you." "Call 611." A successful business treats everyone who walks through their door as a valued customer. Verizon dropped the ball.

Terrible customer service!!!…read more If my rental property didn't require us to go through Star Satellite for DirecTV, I would DEFINITELY take my business elsewhere.

If I could give a 0 I would. Signed up for satellite to save money after being very clear with…read morewhat channels were required. At the same time made changes with internet. Was told we would receive in home install for both. Satellite, channels we were promised were not part of the package sold, after MULTIPLE calls (all initiated by myself) was told to upgrade our package and we would receive 'referral credits' to offset. Did this and then had MULTIPLE more calls (again all initiated by myself) to in the end be told sorry - can't do that. A call into the satellite company took care of me - but never should have come to this. With cable a box arrived in the mail - after a call to the Star rep he said huh, yeah, guess that's how that works. After hours of trying to make it work I called the internet company directly and was told that a service call was required, and that this company should have known this. Hours and hours wasted - deceptive, completely inept and some of the worst customer service I have ever experienced. RUN. btw - we met these folks at the Milwaukee Home Show - their reach is far beyond Madison.

After reading the reviews, I was a little nervous about switching. I am so glad I did. First of…read moreall, the customer service is outstanding! Both the sales and support services are excellent, prompt, extremely patient and helpful and efficient. We just had a power outage here and it was addressed very quickly. They walked me through all the equipment checks and got me back online quickly. It has been a long time since I have experienced such friendly, non-pushy, helpful customer service!

Gave ResTech another shot after moving to an apartment complex that only offers their internet…read moreservices. Had it briefly a few years back when I lived downtown and swapped off it. Had heard they were better now days but sadly that is not the case. Been here a less than two months with their service and have already had 4 outages, one which lasted around 6 hours. Avoid rental apartments that do not allow any alternative options, especially if you work from home and need to rely on the interent for being able to work. Their customer support like also for some reason seems to go down during outages often as well - during 2 of the 4 outages so far I have not even been able to reach their support line as the line itself seems to go down when they have larger outages. One of the outages I did get a chance to talk to someone, it was a week after the first 2.5 hour outage and I asked what the issue was and if this was normal and they suggested I just use my phone as a hot spot and I said that doesn't really work due to being in an ATT deadzone for speeds and the rep ended up just hanging up on me...never thought I would say I miss Spectrum interent but man their service was was so much more reliable and their support team was always professional. I have also noticed that rain for some reason causes drops in connection briefly and oddities with the speed so be ready for that as well. The speed itself, when working, is solid at 1gig up/down.

Run. Run away. In today's world of options, pick a company that will be straight with you and…read moretell you all fees upfront. Never, ever sign up for anything with CenturyTel without getting every condition in writing first. Demand it because it isn't offered over the phone. Terrible customer service. Will never do business with this company again.

The best business phone company with fiber in Madison. Talk to Jillread more