8-5-2016 Even worse service, moved to a new address within same zip code and they raised my rate $15 a year saying my old rate was no longer available, said there was nothing they could do for me no packages available. Charter TV sucks, high prices going up every year. pixelation, dropped video, doesn't partner with major channels like Comedy Channel, AMC to sign in and watch full content, WTF! If we were given another choice I would try it. And NO satellite is not a choice. read more

Charter sucks. Their plans are full of hidden fees and the representatives are misleading in what the price will be. I've been told I will not be charged for something multiple times only to end up seeing it on my bill. The technicians are never on time and the internet is consistently failing, even with the upgrade to Spectrum. Actually, I see no improvement in Spectrum at all. read more

I have never had so many headaches and horrible service in my life -- and I've been around for awhile! I was told in April that I needed my underground cable replaced. At that time I had spotty cable (it was working most of the time), so I didn't press the cable issue too much. When my cable went completely out in June, I was told the same thing about needing the underground cable replaced. I'm now on week 5 with NO cable, I've had technicians out 4 times, I've called them 11 times (no exaggeration), I've requested, and been denied, a credit for no cable or DVR access. And, I've now found out that if I cancel my services, I still owe my entire bill to them (they no longer prorate based on days of service). THEY SUCK and I can't cancel their services quick enough!! read more

I am so disappointed in Charter. Every year they increase their prices. As seniors on a fixed income, we cannot keep up with their pricing. They advertise $29 for new customers, yet charge us $70. We called to see if there were other plans and they said this was it. We have unlimited data on our phones, so will utilize that service as we drop Charter. Clearly, it means nothing that they have always received payment exactly on time as expected and have never had a service call for us. I would have thought we would be an account worth saving. Apparently not. TDS will likely be an improvement. read more

Let me tell you about charter, I have had this service for a year plus now and it has never worked like it was suppose to. I failed my final exam because they had schedualed a down time which left my services off with out informing me. They want you to pay them all of this money for a service that they are not really giving. I am soon to be going back to Dish. Kimberly Carter Madison WI 53703 read more

If there was ANY other option....ANY other option, I would dump Charter immediately. Crappy service, poor cable, and on again, off again internet. Why am I paying this much??? Lack of any kind of channel options other than 2 or 3 packages (expensive) and internet service thats either 30mbps or 100mbps. If you want the 100mbps service, you have to shell out $200 for "expert" installation. Question them about THAT. It's to ensure that you actually get the speed that they advertise. WHAT?? You read that right. You have to pay them a $200 installation charge on the 100mbps service to ensure that you get the speed they advertise. Sounds like extortion to me. Waiting for someone....anyone....to come into town and become a competitor to Charter. If that happens, I am certain that Charter would be forced to leave town. There is no competition so they do as they please. read more

Since the purchase of Charter by Spectrum the customer service and quality of the product have become horrible. Examples of current service issues. If you call one of the many phones numbers (I know of 6) for the customer service and they are busy the automated answering service simply states they are experiencing high call volumes and hangs up. The service is shut down for hours at a time for scheduled maintenance. No notice is given to customers and you lose all service. The last outage was 4 hours. If you contact customer retention about the issue they will ask you how long you service is down and divide the hours by what you pay for that service and give you the credit. read more

They are the worst I ever seen. Intertnet is so slow.We pay alomost 100 a month. Only seevice in our area.

I personally think that when they do some of their "updates" we have "There has been an outage in your area". Do you? Like last night and today. Also beside everything about Charter being ... the longer you are with them the more they punish you ... love that one ... I am missing shows because their TV Guide is wrong. My DVD does not know this!!! This IS my last straw. Email ... let us not get started. Phone ... no problem Bills ... let us not get started. I have to switch but I need to see who offers what in the Monona Wi area. Anyone know or have any suggestions for Cable, Internet and Phone? Thanks. read more

I had to pick up a modem and other set up equipment at the Madison office because I didn't receive what I ordered on the phone. Clayton waited on me. He was so helpful and pleasant. I don't walk well, so he offered to take the equipment to my car and even assisted me. I seldom have service like this anywhere and wanted to commend Clayton. read more

I've never had any success talking with Charters customer service line. Long hold times, being hung up on, not hearing them clearly, Etc... It just hasn't been great. read more

As time passes, I'm increasingly happy with Charter's internet service. The only issues I've had with my internet connection is having to reset the modem/router about once every two months when it hiccups, which is something you'd have to do with any internet provider, in my opinion. Probably the most annoying thing about Charter is that they constantly spam you with their promotions. They send a lot of spam mail and they even call your phone. No, I don't want TV. Yes, I'm pretty sure. Why in the world would you call me during work hours to advertise to me!? But really, ever since I configured a wireless router myself, the internet itself has been fine. I haven't personally run into any of the horror stories listed here. read more

I moved to a rural area two years ago. Before moving, I contacted Charter and asked if they had service in our area and arranged for it to be installed as soon as we moved since I work from home and needed the internet immediately upon moving in. The day they were supposed to install, the tech never showed. We call to find out what was wrong and was told they were unable to service us because of the area. I had to scramble to find internet so that I would be able to work. Last week, we contacted them again in the hopes that they had moved into our area since my children need to be able to do virtual learning and our current internet can't handle the extra usage. Two agents assured me that they could service my address and I set up an appt for installation. The day came and the tech didn't show up again. I called and was told that my address was listed as unserviceable by the maintenance department and that they would need to send a survey crew out to see what the problem was. I asked how long that would take and they said anywhere's from 3-5 days to several weeks. I requested a way to contacted the maintenance department, hoping that I could find out when they would be able to survey our property and was told that I couldn't contact them. I request to speak with a supervisor, hoping to at least put in a complaint on the agents who guaranteed me service and was told that it wouldn't do any good. The supervisor would simply put a note on my account. I asked if it would be possible to speak with any person of a higher authority to explain my situation to them, maybe they would be able to get the survey team to come out faster, and was told that I couldn't do that either. All I could do was leave my number and hope that someone will contact me in the next several weeks and tell me why my home is listed as unserviceable despite the fact that my router is picking up a charter signal. read more

Just the worst. I had charter a couple of years ago. It was a complete nightmare. I never got what I paid for. The internet speeds were systematically below what it was supposed to be. The customer service is beyond atrocious. I called them today only to find that the company is exactly as it was back then. On their website there is no way to find out what your rate will be when their teaser rate expires after a month. So they basically want you to sign up without letting you know what your rate will be. I asked to see the contract, and the representative told me they have no contract. Think about this for a second. They want you to accept their "terms of service agreement" but they do not provide you with a contract that obliges them to deliver a certain service. So they can basically charge you whatever they want without being legally obliged to deliver internet service of a certain quality. They're basically saying "click here, and you allow us to charge whatever we want and deliver absolutely nothing if we feel like it and you'll have no legal rights to sue for breach of contract." read more

I scheduled an appointment with them to set up the internet half a week after my move-in date (earliest possible). The guy came by and said, "I probably won't be able to get you set up. Nope! You need to reschedule." God bless the lobbyists that let internet companies establish monopolies. read more

Absolutely horrible experience for years... I am rarely in Wisconsin so I have not had to deal with them that much however I have been here for the holidays. I noticed that my Internet is completely choppy... I contacted them One month ago to disconnect however they convinced me to stay by throwing in some upgrades for allegedly the same price as I was paying before. Same problems same service issues and the worst part is that I received my bill and they charged me twice what they quoted me a month ago. Spoke to billing who was quite rude and provided no resolution. I am sorry I stayed with them and I'm glad I disconnected... Now to contact my credit card and make sure that charter does not get one dime from me. Save yourself a lot of hassle and find a different Internet and cable provider. read more

I used to like this company and it used to have good customers service. However, I've have ongoing signal problems for years, and finally reached a point where I decided enough was enough. I can't watch about 1/3 of the stations, at least half the time. Service technicians have been out here frequently and they are very responsive and polite. The problems we are having are because of signal issues outside the house. Lots of promises to fix it and it is never fixed. Finally, I decided to ask for a billing adjustment. The "supervisor" said that the best she would do is a partial credit for each of three days. In a nutshell, she would not do more because I have not called to complain frequently enough. I was also told on a call with Spectrum that if I could just cancel service,if I didn't like the idea of not receiving service that I'm paying for. I've never encountered a customer service attitude like that. So, Spectrum - I'll take you up on that offer. I'll complain more often, and more visibly. read more

I don't even have Charter cable or internet. However, I have been invaded by their technicians! Someone came out for an installation at my neighbor's house least week, and because the cable connection box is in the backyard, the technician came into my backyard. Apparently, s/he couldn't be bothered to go around my plants, so s/he cut down an elderberry I had planted last year. There was no reason to cut it down. I've been trying to call Charter ever since to provide feedback that that is unacceptable behavior, but (of course) can not get through. read more

Charter constantly calls me to badger me about adding on extra subscriptions. The (several) customer service representatives that I talked to have been very rude, talk over me, and don't listen to me. Their internet works okay but the company is pretty awful read more

The very definition of horrific customer service can be summed up in one word "Charter." Last night I spent 105 minutes, yes 1 hour and 45 on the phone last night trying to remedy a simple problem. At the end my cable box did not work at all, a technician came late the next evening and then my service was down graded from the gold package I previously had. Two years of paying $225 per month, never late never complain. Some companies choose to recognize good customers. Charter despises them. read more

It is really unfortunate that Charter is the best option for internet in Madison. They are the epitome of inefficiency and lack luster customer service. Your best bet is to cancel service with them every year in order to get their promotional pricing. I had the account and moved out after a year while my roommates stayed, but Charter still needed me to take the time to return my modem, have them be without internet for a day, then schedule a technician to come and bring a new modem and plug it into our existing system for just a "minor" $30 fee. Saved money in the long run to get the promo pricing, but I think it highlights how they operate without any common sense and instead rely on inefficient, rigid procedures to meet the needs of an incredibly diverse set of situations and customers. I would have absolutely no hesitation in jumping ship to any other company that offered similar speeds/pricing, but unfortunately they have the market cornered. All hail capitalism! read more

Its appalling how inept these people are. I have had the misfortune of having to deal with them on and off over the last ten years, and they are routinely a total cluster to interact with. read more

We have been using Charter internet for almost a year. Aside from a glitch or 2 with installation, the service has been steady and good. When I was having difficulty with connecting a couple of months ago, I was really annoyed. My troubleshooting pointed to the router as the problem - I didn't want to, but I bought a new router. Everything has been fine since. read more

Truly terrible internet. It is incredibly slow and buggy. Expect non-existent internet and customer service, but at very high prices.

If i could get dish, i would. I hate that the only option i have where i live currently is charter. the second i move i will be switching. the service is terrible. everytime i call i get the run around. One representative told me that my promo wasnt going to expire for another 6 months and i told him that my bill stated it was ending next month and he INSISTED that it wasnt going to. after he checked with someone else OF COURSE i was right and it was going to end. then i asked to be transferred to a different rep and when i told him how upset i was he was laughing at me. LAUGHING AT ME! they never know what is going on when i call them and ask about my service. it seems like they will hire anyone off the street to work there with NO training. its ridiculous. I ABSOLUTELY HATE CHARTER. read more

Horrible. Just had a business phone outage, listened to the recorded message tell me about how charter business support is always there 24/7/365 at least 50 times while waiting on hold for literally 2 hours, then got hung up on. read more

In home service was ok, but customer service via a telephone call was sub par. I only use charter internet because we have no other options where we live. read more

Wow!!! Charter is the most disorganized and unprofessional company that I have ever seen. We ordered a new install, and we informed customer service that there was no cable line installed in the house. We explicitly asked for an aerial install for our cable line. Charter sent TWO separate digging crews to our house to install underground lines. The service technicians were dumbfounded when we told them that it was an aerial install. After three separate attempts, finally a technician came by to correctly install the correct service! And even then, special fees were applied that we were not informed about. This entire process greatly wasted our time, and has been the most frustrating experience I've ever had with a company. I NEVER want to do business with Charter Communications again. For a communications company, they have the most haphazard communication system I have ever seen. I will stick with AT&T or other companies in the future. Please save your aggravation for a better company. DO NOT DO BUSINESS WITH CHARTER!! read more

Very stupid people working at tech support, almost a year and a half to fix a problem caused by one of their service people, they advised me to buy a $200. modem router combination and now don't support it and it doesn't work right, told me to use their modem, so now I had to buy a new router, and internet has gone twice in a week the last time for over12 hours, their to busy trying to sell phone and tv with the internet, glad I don't I would loose everything read more

I am sorry but charter communication sucks big time. Internet speed isn't consistent what so ever so as their bill. their customer service is very poor, they aren't in the same page and it takes forever to get theme on the phone. I will not recommend them at all. read more

Shittiest Internet service I have ever had. That being said, I once lived in a small rural area, and got 200-300 kbps download speed and similar upload speeds. I would much rather have slower internet that I can do what I want with (host servers, re-route ports, etc) and have a damn STEADY CONNECTION, than have this piece of crap service. PLEASE DO NOT BUY INTO THIS SCAM. That's what it is folks, a scam. $30 a month for decent speed internet that has restrictions beyond belief, and the on the phone 'techs' (which by the way don't know ANYTHING about technology, they just read off a script) simply walk you step by step through the same bullshit over and over again, and will directly lie to you when you ask about the port blocking. I have had their 'service' (or lack thereof) for almost a month now, and I will never go back. Please save yourselves a lot of headaches and find someone else. read more

Very poor customer service (code500) most of the time and good luck talking to any one that know what they are doing! Will be looking for a new service and it's not going to be these A$$CLOWNS! read more

Wi-Fi service drops out almost daily, always between 6-8pm cannot get service outside in yard of house! Customer service rep stated she couldn't help with account issue after 2 months, suggested we try different service! Really!!! read more

I wish there were a way to leave less than one star or negative stars. Literally the WORST customer service I have ever experienced anywhere. Cable goes out at least 3-4 times a month. They always say we will be reimbursed for down time and it never happens. They continue to take channels away and whats left is total garbage. As an example of just how bad Charters customer service is; We called Charter and told them we wanted to switch to another provider. They advised that we would have to return all of the original equipment ( set top boxes, remotes). Then the Charter guy comes out to disconnect the cable. While he is there he tells us to just give him the equipment and he would turn it in for us. Next thing I know, we are getting a bill for $439 for unreturned equipment! I called and explain the situation and she states " It is not the technician's responsibility to make sure the equipment gets returned, it is your responsibility. It could take up to 45 days for the technician to return the equipment. In the meantime we need to pay the $439 and once the equipment is returned in working order, they will credit us, which could take 6-8 weeks. ARE YOU KIDDING ME? We finally had enough and switched to a local provider (TDS). Much better, saved $60/month, better programming, Free DVR, Wireless set top boxes ( can go anywhere) faster internet and great customer service. Charter is on the way out. Bad programming decisions, greed and terrible customer service will bring them down. The technician from Charter told us he had been removing a lot of service lately. NO SURPRISE. read more

charged me for a "bounce back fee" because i made a typo online for online automatic payments... they should really pay a little more to update their website so this doesn't happen like other websites automatically can detect... this is the first time i've been charged for typing in the wrong account information and seeming like payment went through until only randomly checking in on my online account to see that i had a $26 something charge still due... crappy customer service read more

Less Than Zero!! I've had Charter for 2-1/2 years. Only because I apparently live in a "monopoly internet zone". When I started, it was $29.99/mo--NO CONTRACTS-(emphasis added). After 12 months, including all taxes and hidden fees, it shot up to $70 month. A 150% increase! On top of all of this, the speeds advertised are not the speeds you get. We've regularly charted peak times wherein the advertised 60 Mbps ranges from 5-7 Mbps for sustained periods of time, anywhere from 30-62 minutes. When I've called to complain to Charter, I 've been met with argumentative and surly customer service staff. After talking to these creatures of the underworld, I am left with the feeling that I'm no more than a bad person living in a bad area but I know, based on the other comments posted, I am not alone. Their service techs leave a lot to be desired in the manner of intelligence and integrity. The last one sat in front of my house for over 30 minutes in his van (I had to take off work early to accommodate this visit). Then a Charter rep. calls me to inquire if I'm at the location because he supposedly knocked and/or rang the doorbell. REALLY?? I was sitting in that very room, double glass doors, on the sofa front and center. read more

cable box problems, stops working frequently and now will not turn on

The worst customer service of any organization that I have ever done business with. When I signed up, I was promised a VISA gift card for having the full package (phone, internet, tv) for 2 or 3 months. I never received the gift card. On renewal, my rate increased and I called customer service. I was told the increase was because I renewed. I asked about the gift card. The person apologized and said they would send me one. 3 months later, I am moving and I called to transfer service. I let them know that I never received the gift card and was transferred. The person I spoke with in billing told me they couldn't do anything about it because the time ran out. I was now informed that I should have gotten an e-mail asking me to pick a card, which I don't recall getting. When I stated that, I was informed there wasn't anything that could be done. The customer service rep told me that I was partially to blame. I should have called earlier. I am moving service and will never go back to Charter. read more