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    Charter Communications

    1.2 (78 reviews)
    Closed 9:00 am - 12:00 AM (Next day)

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    10 years ago

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    12 years ago

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    9 years ago

    They are the worst I ever seen. Intertnet is so slow.We pay alomost 100 a month. Only seevice in our area.

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    11 years ago

    Truly terrible internet. It is incredibly slow and buggy. Expect non-existent internet and customer service, but at very high prices.

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    13 years ago

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    10 years ago

    cable box problems, stops working frequently and now will not turn on

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    Page 2 of 2

    Ask the Community - Charter Communications

    Review Highlights - Charter Communications

    We have been using Charter internet for almost a year.

    Mentioned in 2 reviews

    Read more highlights

    AT&T Internet

    AT&T Internet

    (21 reviews)

    Recently I switched from Charter Cable to U-Verse and the difference is amazing!! I was really…read moreunhappy with the DVR service from Charter. It looked and functioned like something from 10 years ago. So I switched to U-Verse. Their DVR system is pretty nice and allows you to do so many different things. You are able to record 4 shows at once, along with a variety of things on demand. They offer wireless boxes, which is a plus becase we couldn't run wiring in our finished basement. It also is whole home DVR, so the shows that I record I can watch on either tv. I have had no reception issues and no customer service issues (yet). I am sure that will probably change once my 12 month locked in price is gone and I have to call to re-negotiate. I also got the 16mb internet service with wireless and have had no issues. The tech even set up my desktop in my finished basement with a wireless adapter at no charge. That was a nice surprise as I thought I was going to have to find somewhere else to go with it since I couldn't run wire. AT&T is one of the better TV/Internet options around. I have had Time Warner, Charter, Directv and Century Link and none of them are as good as AT&T.

    A 1.3 star review is not even worth it to this company…read more At&t is the worst service on the planet. They help with absolutely NOTHING !!!! I had one of those flip phones, I took good care of it, I didn't fold it anymore because I seen a crease starting on it so I treated it like a straight phone. It worked good for a couple years like that. Then black screen, blank, nothing. Restart it, it's ok. It did this off and on for a while. Folding the phone is expected to get a crease but I didn't fold it. Blank screen ? It wasn't that old. I paid $150+ for 2 lines. My daughters phone was just a straight phone but the battery kept dying, she charged it, it would die again shortly after. I called At&t costumer service (Multiple times) and told them the problem with my daughters phone, the girl told me that the phone was discontinued. I did not know they were gonna get rid of it. Eventually the phone completely died and is now just a paper weight. When I told the girl about my flip phone she had no answer for me. I even talked to a manager (costumer service employees are useless, they just answer phones). The manager (managers are also useless just there for a paycheck) told me I had NO insurance and they were not gonna fix my phone or do anything for me. He also told me that I'd have to pay out of my own pocket to fix the screen. Paying $150+ for 2 lines and nothing else, I thought that included insurance also. They took the insurance off my service without my permission. One place I found near me said they could take a look at my phone, replace the screen but it would cost me about $500 dollars or more to get it fixed. And for my daughter, I'd have to get her a brand new phone and STILL have to pay on her old dead phone. So I'd have to pay for 2 lines, 3 phones, $500+ and a partridge in a pear tree. AT&T is the company from .... (you know where) If you want to just throw your money away then At&t is the company for you!! I am happy to say that I don't have the stress of deal with people who just want to sit there, answer phone with an accent you can't understand and collect a paycheck that's it. I now have a different company with 3 lines and I'm now paying LESS than $150.

    Verizon

    Verizon

    (20 reviews)

    Staff at this store goes not one but 100 extra miles to help me. A special shoutout to Waren and…read moreGloria! They arranged an early morning appointment for me, Waren came an hour earlier than opening time to help upgrade my phone before my long trip overseas. This is above and beyond their normal job responsibilities. I am so grateful for their help! In April, when I lost my phone, Gloria helped me get a loaner and she was super helpful and patient. In addition, At this store, I could tell the staff work as a team to provide services. It's nice to see a supportive work environment! I am so grateful for having these great people in our community!

    terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

    TDS

    TDS

    (6 reviews)

    I'm not entirely sure where to begin. So much went so very wrong from the word go. If I could give…read moreTDS a negative 1 star rating, I would, but alas I must settle for 1 star. The main take away to this long review is DO NOT DO BUSINESS WITH TDS. They are poor communicators. They are immensely incompetent, though they may make a good sales pitch. The right hand doesn't know what the left hand is doing. They don't give you ALL the necessary details. And God help you if your address is restricted until proof of residency is submitted and either approved or denied. INCOMPETENT It began with receiving a card in the mail detailing a promotion for internet service. I took them up on said offer, including an order for home phone service. The individual I spoke to was cordial and seemed competent as a sales person, the key word here is seemed. After finishing up the order for the internet, he then transferred me to a department that could port my number from Spectrum. The individual in that department had no idea why the other agent had even transferred me over and told me that two orders could not be made in the same day and was curt and decidedly unfriendly about the whole situation, especially because I couldn't explain to her why I had been transferred to her department. Furthermore, no one had communicated to her why I had been transferred. So, the call ended and I had it in mind that the technicians would be out to install our services the next day. That was Monday. Tuesday, I spoke to another agent after calling to confirm that the technicians were indeed coming out to the apartment to perform the installation. Good thing I did. The second agent informed me, with regret in his tone, that the previous agent had made a few mistakes and the order could not be completed. Apparently, the previous tenants had racked up a sizable bill with TDS and therefore my address was restricted from receiving services until proof of residency could be completed. And so I repeated the whole process of making the order. This time I felt as though the agent to whom I was speaking was confident in the duties of his job. He even applied a 30 dollar credit and added additional promotions in order to save me money. The order was placed and the order was confirmed and I submitted proof of residency and proof that I was who I was claiming to be and the previous tenants weren't using me to re-acquire services from TDS. Later that evening, I received a confirmation email for the installation. The only problem that came up was that they couldn't port my number for whatever reason. "Fine" I said, "I'll just take a new number". Doubly fine. Fast forward to today. I called to once again confirm that the technicians were still coming out do the hook up. This is where it gets juicy. In their system, there was no appointment scheduled for today, but instead it had been scheduled for tomorrow, Thursday. I said, "I'm afraid you're incorrect. I have a confirmation email here saying that the appointment was made and confirmed for today 1-28-26. He looked into it and confirmed my date, while simultaneously saying that the technicians would call sometime today. I reminded him that the appointment was made for Wednesday between 8-10. After some waffling and incoherent statements about the time and date, everything seemed to be in order and I ended the call. 8 AM came and went. 9 AM came and went. 10 AM came and faded away. I called once more to inquire as to the status of the order and the ETA of the technicians. Turns out that the technicians were never coming today. Why? You may ask. Why would the technicians not show up on the intended install date when the appointment had been made and confirmed. Good question. They couldn't make it make sense. And so it circled back to that restriction placed on my address. Even though I had submitted the documents the previous day while on the phone with the agent, who failed to mention that it would take time to review and verify, it had not been reviewed or verified and remained in a pending status. Not one agent I spoke to mentioned that there was a process in order to verify the proofs I had sent, which by the way they had rejected without having called me. Apparently they needed a signed lease, which on the verification website was an option but not a requirement. You would think that would be an important detail. Furthermore, this boggles my mind, they, knowing that my address hadn't been verified and was still restricted, went ahead and made an appointment for the installation and allowed me to confirm it. 0 communication skills. The incompetency is overwhelming with these people. Do not under any circumstances do business with TDS. The savings they promise are not worth the headache of dealing with customer service. I think I dodged a bullet with this one. So, I cancelled all orders and closed the account and headed on back to Spectrum. Good riddance to TDS. Never again.

    Absolutely the worst customer service I have ever experienced with TV/internet providers…read more Terrible language skills, little to no English language that is intelligible, extremely hard to understand. Terrible at assisting any inquires or service, constantly transferring, still with little to no help. No professionalism, baby was crying in the background on two of my calls. Will be shopping for new internet provider for our home. TDS should be ashamed of themselves in regards to their lack of any functional customer service. Will share my experience with other community members so they can make a better choice and not choose TDS. After reading all the other reviews and the customer service is a 1 star that TDS does not seem to think they need to improve???? ...EXTREMELY POOR SERVICE THAT THEY SHOULD BE SO EMBARRASED AND ASHAMED OVER. Shame on you TDS. Hope Santa left you coal in your stocking!

    DIRECTV

    DIRECTV

    (10 reviews)

    Capitol

    LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

    I've been a customer for 22 years and have no complaints. I give them 5 stars for customer service…read more I suspend service in the Summer at no charge and resume in the fall when football starts up. I haven't had any service outages due to weather.

    Charter Communications - televisionserviceproviders - Updated May 2026

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