I would say it's solid mall food. The workers especially the cashier were really nice and the food was fresh and came out quick. The fries could've been crispier but wasn't bad. I upgraded to cheese fries and it's just the regular melty cheese. I wish the fries were seasoned better. Buffalo chicken sandwich was good. The bread is soft. I like how it comes with banana peppers. The buffalo sauce is on the more acidic side which I like. Chicken was a bit dry. In my younger years I worked at the mall and LOVED Great Steak, I would def put Great Steak above Charley's. read more

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Food here I has always been good. The service was exceptionally wonderful today. The ambience was just normal Mall theme Kitchen chatter. Our server was Laura L. She was so patient wonderful service with a smile just overall wonderful service today. Thank you Laura you keep doing a great job. read more

Charleys Cheesesteaks - Drank' - Sandwiches Near Me - Hayward, California

Good customer service. Fast service. The cheesesteak wasn't terrible but it was bland. It's no way they season their meat. If they added some salt and pepper, it would make a world of difference. read more

Charleys Cheesesteaks - Sandwiches Near Me - Hayward, California

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Cali Chicken is top tier sandwich here IMO. Usually wouldn't go for a chicken and ranch sandwich but back in the day, they used to hand out mini sandwich samples of the Cali chicken and I was hooked. Haven't been here in ages and was worried quality would be down but it's still super solid-- ranch, cheese, chicken, and veggies and has the right amount of flavor and umami. Service is friendly and ambiance is...Southland Mall. read more

Charleys Cheesesteaks - Cali chicken - Sandwiches Near Me - Hayward, California

Workers seemed nice enough, until they served me the worse steak sandwich I ever had won't eat here again got a refund for one sandwich threw the other one away. Bread was soggy, bell peppers and onions weren't cooked, didn't get mushrooms and steak was about one ounce. Floppy unseasoned didn't taste like anything, rediculous they need to be trained to season, cook and how much food goes on the hoagie. French fries were ok, nothing to write home about, don't say you weren't warned wouldn't waste my money. My family spent $50 here what a waste. read more

Charleys Cheesesteaks - Blob of cheese hiding hardly any meat - Sandwiches Near Me - Hayward, California

I love the cheesesteak sandwiches and always prompt service. I wish I could call my order in and have my order ready when I arrive for a quick pick up. read more

No option to pick your own tip. Starts at $3 for an order! For mall food! The cashier also canceled my payment to see if I would give the suggested tip upon taking payment a second time. Uh. Unacceptable. read more

Nice little place, but no coke first issue. The burger had been cooked with no salt, laking flavor.... There FF had no Salt add to them, so they also was ok, but not great... Its a good place, just ask for salt on burger and FF. They also have milk shakes. -edK read more

The half sandwich is quite generous and they followed the instructions to add no mayo. The food is also delicious. We used Door Dash and it was worth it. read more

Charleys Cheesesteaks - Small CHICKEN BUFFALO minus a bite! - Sandwiches Near Me - Hayward, California

Super great service! I liked how attentive they're! Food was so delicious! I will be back. read more

Charleys Cheesesteaks - the inside of a fast food restaurant - Sandwiches Near Me - Hayward, California

The store charged me 3 times for one sandwich on the app. I got there and their system was down, so my order did not go through. The manager was out so the employees called her. The manager told the employees they would get in trouble if they made the food and told them to wait until she spoke with the owner of the store. 30 minutes later, order still not being made & no solution provided. I was told I can cancel on the app - when you cannot do so. The manager refused to talk to me on the phone and told the employees not to make my order. So I was charged $60 for a sandwich I did not receive and a manager refused to support leaving the employees in a situation that they are unable to manage without her support. Very unprofessional. read more

Pre-ordered through app, was easy & fast. When I picked up my food, the bread was soggy. Maybe that was my fault though, I added banana peppers to my sandwich (I should have asked for those on the side, they put it on my sandwich). Overall it was ok and the workers were very nice. The ambiance is ok, considering you're in a mall. I went during Christmas so it was packed! read more

Fresh and hot but slow. They took forever taking orders. Once I did order I received my food quickly it was decent from the looks. Piping hot meat stacked nicely between soft roll size of choice. All condiments pertaining to a sandwich also provided including onions peppers and mushrooms upon request depending on your order. However, taste was not up to par. They grill so much steak my chicken sandwich tasted of cooked beef prominently. I don't eat beef at all so my sandwich was unpalatable. I assumed they cooked certain meats on separate parts of the grill but I could be wrong. If you are a not ok with cross contamination sapor of meat juices than this place is not for you. read more

Charleys Cheesesteaks - Sandwiches Near Me - Hayward, California

While checking out the Round 1 within the mall, me and the gf were getting hungry so we decided to see what the food court had to offer. Having a sudden craving for cheesesteak, I suggested we try out Charleys since they had a special for a small chicken cheesesteak with fries for just $5.99. The wait in the line was ridiculously long, which I don't blame the cashier for as it was due to there being only 1 cashier and the two ladies in the front constantly changing their minds and one walking off several times to see what members of their family wanted while holding up the entire line in the process. For times like these and when business gets busy, I highly suggest management consider adding a second register so we don't wind up waiting 20mins in line. Although the hold up in the line was not something I faulted the cashier for, what I do fault the cashier for was her apparently inability to take an order down correctly. We literally repeated ourselves 5 times before she managed to get our order right. I even spoke very slowly, and deliberately, to make sure that I was enunciating correctly, and even asked my gf later to see if I was clear in my request. I get if there was a language barrier, however the cashier spoke perfect English, but was just completely spacing out. We ordered a regular Philly Cheesesteak, the above mentioned small chicken cheesesteak, two sides of fries, and a drink. The cheesesteaks themselves were decently sized, however were quite greasy and messy, and started to fall apart as soon as you start to eat it. The order of fries that came on the side was quite small, so I would really recommend sticking to the Small cheesesteak & fries combo for $5.99 if you are looking for a better value. read more

Charleys Cheesesteaks - Regular Philly Cheese Steak combo - Sandwiches Near Me - Hayward, California

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The best !!!!!!! Cheesesteaks ever!!!! But only Hayward location. Hayward location at Southland mall rocks !!!! New park location sucks. I've been coming to Charlie's cheesesteak for a very, very long time I used to have a store in the mall I will tell you till today and it's been 15 years that I've been having this because my husband absolutely loves the way they make their food the staff is super nice They always listen to exactly what you want. They have the perfect temperature for the grill. Never disappoint. They are so good like you want to have them all the time but we try to go there once at least in 3 to 4 months just for Charlie's so thank you guys for making it worthwhile for us to stop by you guys are the best. read more

ordered a Philly cheesesteak, the lady gave me chicken Philly without me ordering the chicken. never even mention the word chicken in my order. traditionally a Philly cheesesteak is made with meat (ribeye) , so you can imagine the disappointment I had when I saw chicken. I asked for a remake, in order to get what I actually ordered and paid for, only to be told, that she couldn't because she already made the wrong sandwich. was stuck with a chicken Philly I never ordered and dreaming of the actual Philly cheesesteak I was craving that day. as you can Imagine, I won't be spending my money here anymore. please help. read more

haven't had Charleys chicken philly recently. decided to get one. menu looks expanded. offerings: many varieties of chicken & beef phillys eats: charly chicken philly (m.7.99) -chicken pieces, lettuce, tomato, pickle slices, cheese, mushrooms, skipped mayo -better marketing. came in a box. sandwich spread eagled on a small bun. made it look better. tasted ok. chicken had no taste. grilling in plain site is a great idea. ready in minutes.... read more

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I ordered from Grubhub during my lunch break. Their estimated completion time for the order was about 1hr to 1hr and 30 minutes. It was fine, however when I got to the store after receiving a notification saying "Order is ready!" the cook kept saying they did not have my order. I showed them my confirmation and everything, then they looked at the tablet and confirmed that they did get my order and they just need to make it. They said another 10 minutes. They took more than 20 minutes. As a customer, this was so unfair because my order took more than 2 hours to complete. It was so irresponsible of them to miss their online orders. Lastly, they had no respect for the food quality. They threw everything in the box just to get me out and moving. read more

Charleys Cheesesteaks - Ultimate Gourmet Fries - Sandwiches Near Me - Hayward, California

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Charley's is not what it used to be, their hoagie sandwiches are horrible, I used to love going to Charley's, but I'm done with them, my husband and I were very disappointed. We will never eat there again. So sorry for Charley's. read more

Disappointed with my order of a small philly cheesesteak.. I have had better but this was lunch for today.. Cant go back now.. What else is there to say other than how greedy and cheaply made or how it was served today? Maybe not the cooks fault. You pay more for less in all aspects for food now.. Idk if I want to come back and waste my time in hopes for a better experience now. Good luck. read more

Charleys Cheesesteaks - Half of a small philly steak sandwich.. ordered with buffalo sauce.. barely notice the grilled peppers and onions.. - Sandwiches Near Me - Hayward, California

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I have to say I went there today and it was THE worst sandwich I have had.. I got the Philly Cheesesteak sand which and it was a mess.. from the brown lettuce to the hard peppers .. won't be trying that location again read more

Went around noon and Charleys cheessteak hit the spot. Shout out to the grill master the young man knew what he was doing on the grill and putting the sub together. Give him and the lady my compliments thanks! read more

Charleys Cheesesteaks - Philly cheese mushrooms and onions - Sandwiches Near Me - Hayward, California

I remember when the cheesesteaks were pretty good. Those days are gone. I ordered DoorDash twice from them and the orders were wrong TWICE! We ordered 2 orders of fries, and only one came, and it was in a small to go cup, which wasn't even enough for a small child, let alone an adult. If you have money to throw away, this is the perfect place for you!! read more

Last week's online ordering wasn't exactly my ideal experiences, truly hope online orders get to their store system much faster, my sandwich was fresh & yummy. back again today, got to Meet the store manager, he's very nice & friendly, i ordered #7 as always, the large sandwiches was yummy good, yes, I 100% recommended this restaurant. read more

One of my favorite mall stops is Charleys. I never have steered from the original cheesesteak. The buns are pretty good and soft. Steak is flavourful and not gristly. Ingredients are semi fresh. Prices are decent. Regular cheesesteak is $8. Meal is $11. You always know what you're getting quality wise and it's a solid 4 stars. I reserve Cheese Steak Shop as my 5 star spot for this cuisine. Regardless, you aren't going to find better when you find yourself hungry at the mall. read more

Food is always great and made fresh. Better to order online so you don't have to wait in line.

I usually like this place BUT this is the second time they didn't get my order correct. It's very frustrating to get home and not have what you ordered. PLEASE be sure to get your orders correct. read more

I always enjoy the delicious cheesesteaks here. They've been at this location awhile and if I'm in the mall I try to stop by. I recomend them for sure. Friendly service tops it off! See you again soon! Yum°° read more

I have to knock off a star. I received somewhat poor service yesterday. My food also got to me a little (I basically raced to the restroom when I was at Target). My cashier was friendly, but she couldn't hear well. I had to indicate 3 times that I wanted Dr. Pepper (I was rude about it because I hate having to repeat myself). She thought that I wanted Barq's Root Beer. She also asked me too many questions (I felt pressured to order cheese fries). Later, after my order was ready, I had to return to the kiosk to ask for some napkins (I received a fair number, but the napkins here are cheap). I was upset, and I think my order was rushed because of it. Despite that, my sandwich could have been hotter. I didn't recognize the employees here. I liked the ones in the past better. The menu was recently redesigned. It's larger and more colorful now (the menu could have been easier to read before). Bravo. Note: All prices include tax. "Open Food": I was charged $1.64 for my extra meat. That's fine (I expected that), but my receipt totally confused me at first. Extra Meat was simply labeled as Extra Meat in the past (I briefly thought that I had been charged for not taking my food to go). If you order a Combo, it costs $.44 to upgrade to a Large Soft Drink. To upgrade to Regular Cheese Fries costs $1.09. Large Bacon 3Cheese Combo ($13.06- my total was actually $16.22 because of the upgrades I wanted): 8/10. (The price of this sandwich goes up by about $.20 each year- a Large is now $9.80). My roll was fine (my son liked the pieces that I fed him), and my son and I both enjoyed the meat (you might be disappointed if you don't order extra meat). I added some Steak Sauce to my sandwich for flavor. I received a few slices of bacon. They were tasty and not overly fatty. My cheese fries were pretty good, but nothing special. I received a lot of cheese sauce, but it was generic (my son rejected the fry that I gave him). I would have enjoyed some Original Fries more (the only issue with them is that they're only truly good after you add Seasoned Salt). www.TELLCHARLEYS.com: After you make a purchase, you can complete a brief survey within the next 3 days to "receive a Free Fry & Drink With The Purchase Of Any Sub." I was not very pleased yesterday. The employees were friendly, but not quite on the ball. My food was also overpriced. https://www.youtube.com/watch?v=XCW1i5HQ0o0 read more

Pretty darn good cheesesteak place for NorCal and a mall. Chicken philly is tasty, white chicken, seasoned well and they put white American cheese. They put whatever toppings on it so had grilled onions, jalapeños, tomato and lettuce. Friend had the beef philly, it looked and tasted like rib eye, rich beef flavor from the marbeling, grilled peppers and onions. The hoagie they use is perfected, fluffy and soft inside, a bit chewy on the outside, enough so when you bite the sandwich, it has some chew and texture - yummy, don't need no Wonder bread here. The fries are cut thick, crunchy outside, tender and potatoey flavor. read more

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Came here on Saturday after a basketball tournament, and the food was good hot fresh, service was great!

I went yesterday to get a steak philly. It smelled much better than it taste. The meat taste fake, and dry. I asked the lady for extra mayo, and she gave me a hesitant look as if I offended the sandwich. The guy making the sandwiches was pretty nice. I may eventually go back and try something different, but definitely not anything with the "steak". read more

I love the deals here coz I work close by n it's a great spot to grab lunch. Don't forget to get a punch card if u go here a lot coz u can get a regular size sub on ur 8th visit!! Just got mine n it was great!! Take the survey on the back of the receipt so u can get fries n a drink next time u get a sub. It's worth it!! I like they make the orders in front n the food is always good. read more

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Limited options at this food court...I got the California with fries which was just OK.

Back at this restaurant again today. I love the prices the portions and the fresh food I get. I recommend this place because it's clean and the staff is friendly and you get a little more than you pay for which is always good, give them a try you won't be disappointed! In comparison to very authentic cheese steak restaurants I would say they're almost as tasty. I like the fact that they have a good drink variety and they have delicious strawberry lemonade and their french fries are always crisp and fresh. There's always a line there because obviously they're good and I wouldn't go if you were in a complete rush it takes about 10 minutes minimum to 15 to get your order but in my opinion if you have the time it's worth it. read more

Charleys Cheesesteaks - There were fries, like I said were lol - Sandwiches Near Me - Hayward, California

Call the restaurant up I said I said I'm where of been waiting for my food for about an hour and 10 minutes and he said we made your food about 20 minutes ago he says GrubHub person hasn't showed up call man I said my phone is gonna be cold hey sis no it's not this we're gonna make a new meal when the Grubhub person gets here make you a brand new meal that's five star service far as I'm concerned this happened todayToday at 530 GrubHub person took two hours to get grandma to hear ask her what happened she started using the F word at me a little girl wearing a orange wig I thought she was a clown cussing I'm 61 years old show me a little respect maybe apologize I don't wait for my food for two hours nobody at GrubHub good they gave me three bucks I said I'm sorry that I don't cut it for as I'm concerned we're done but I'll read more

Short and simple for my first review of the new year. Ive never heard of Charleys Grilled Subs before but really needed to try them since ive got a yummy history with Cheesesteak subs. Overall chili cheese fries are amazing not enough chili or cheses but portion is better when ur not trying to eat much. I ordered the first thing on the menu Cheese steak sub, with everything on it and grilled onions and asked for jalapenos, FREE JALAPENOS! extra jalapenos porfavor. They were stingy with there jalapenos. . Still love u cook lady. My steak got cold after i finish eating my first half of the sub, so better eat fast. Their Strawberry Lemonade is their straberry lemonade. Now to go to the arcade, yeaih! Lol. Fun read more

Charleys Cheesesteaks - Chili Cheese Fries - Sandwiches Near Me - Hayward, California

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Sooooo incredibly yummy!!! Came here on my lunch break and ordered the Chicken Philly with everything on it: peppers, mushrooms, cheese, jalapeños, a side of buffalo sauce, and even vinegar (my tastes buds asked for it). OMG! I'm craving another writing this. read more

Charleys Cheesesteaks - Sandwiches Near Me - Hayward, California

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Pretty good. Plenty of flavor. A large meal with sandwich, fries and a drink will set u back about 12$ bacon cheddar ranch fries were good. Only complaint was the fries were a little saugy. But overall it was good and I would return. read more

Charleys Cheesesteaks - Bacon cheddar ranch fries - Sandwiches Near Me - Hayward, California

I must say... the best chicken philly I have had in a while! The chicken is so moist and tender. The onions saudade to a golden brown and bursting with flavor with every bite. The bell peppers are just as awesome. All of which is topped and held together by a slice of white American cheese. It is all cradled in between the toasted walls of a roll like no other. The lightly toasted crust flakes off with a bite and you immediately savor the soft pillowy bread and the flavor it offers. As you bite through and have all of these flavors hit your tongue all at once... It is an experience like no other. You'll want to experience it over and over again... read more

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