where's the meat ? ordered the chicken philly...bread and veggies were ok... but the chicken never showed up...with the thickness of two peaces of paper, you are suppose to believe this is chicken... please believe me. the pictures of the sandwiches posted by the sandwich shop, do not come close to what my sandwich looked like. read more

We arrived at the mall for some shopping Thursday evening around 5:30. Decided to stop by and have an old-school Philly cheesesteak sandwich, some hot wings, mozzarella sticks, and some lemonade. The customer service was exceptional. The best we've ever experienced in a mall, the team of three was exceptional and service with a smile! The young man who took our order was very helpful with suggestions from the menu, and made us feel right at home! Thank you young man. We appreciate your professionalism and kind gestures. The general manager made sure we were well taken care of. She did a great job! Thank you young lady! And to the cook behind the magic- you were exceptional as well, thank you sir. We will definitely be back. Not just for shopping but for some more great food! read more

Charleys Cheesesteaks - PHILLY CHEESESTEAK LEMON PEPPER RUB OLD SCHOOL CHEESESTEAK CHEESE FRIES MOZZARELLA STICKS STRAWBERRY LEMONADE - Steakhouses Near Me - Downey, California

What a rip off. My sandwich looks nothing like the one on the board! That one had about 4 times the meat. Frauds! read more

Charleys Cheesesteaks - Regular cheese steak. - Steakhouses Near Me - Downey, California

Horrible service the guy with the glasses treats you like shit. Even if you order online and the glass has a sticker saying skip the line if order online. So after being in lined for 10 minutes I ask do I still have to wait for pick up? The guy with the glasses just yell yea always and rolls his eyes. Don't come here horrible service!!!!!!! read more

Charleys Cheesesteaks - Nasty and all messy they is what I was handed - Steakhouses Near Me - Downey, California

Philly cheesesteak was good & tasty. Also had ultimate fries, too. Service was good & food even better. You get everything you see in their menu. Easy access. Use Westside door into the mall. No complaints. Will come back read more

The food was pretty good for a first time try. The fries were bomb but to be completely honest you can get a better cheesesteak elsewhere. Not bad for a chain restaurant in a mall. Service was fast and friendly with mall seating being plentiful. read more

This place is completely unprofessional and employees at this restaurant are completely disrespectful and rude. Employees need to be retrained at costumer service and how to deal with costumers. If you get your food and it looks nothing like the pictures they should at least listen to the costumers complaints but instead all we got was the lead or manager JERRY yelling at my husband and pointing at the board so disrespectful and embarrassing since we are out in an open mall. Will NEVER return to this restaurant again. The food was expensive and not all that great the rest was a mess but the customer service was the wort part. read more

Food is great, expensive AF, but good. Fast food for 2 people at $32 is ridiculous in my eyes. Customer service here is garbage, hence the low rating. That is my thing. Our "cashier" did not communicate, was "annoyed" in my eyes, and put off a straight up rude vibe. I rarely have bad things to say on Yelp, and I do lots of reviews, but when it's necessary, it happens. I hope management sees this and makes some changes. Customer service is key. Cashiers name is America. Nothing on her, maybe she is having a bad day or hates her job, but don't spread those bad vibes my way. And on top of that, I ordered no pickles, I have an allergy to dill, and they added the pickles. read more

Charleys Cheesesteaks - And on top of bad customer service, I ordered no pickles. I'm not picky at all but this location was not good. - Steakhouses Near Me - Downey, California

Unexpectedly I found myself having to get car repairs in Norwalk California while waiting for my car I went over to the mall and ate at this eatery The food is competent the help was friendly they were charming people the challenge is I feel that the food chain does not provide enough meat on the sandwich there was a lot of bare bread And no the meet was not just clumped up there just was not enough meat. For what they charge for that sandwich there should be more meat on it I say this because I'm from Philadelphia I worked at Pat's steaks when I was a kid in Philadelphia this is truly a California version of a steak sandwich Like I said it's a competent the facility was clean the help is Courteous yet the sandwich lacks something read more

Charleys Cheesesteaks - Steakhouses Near Me - Downey, California

Food was delicious and made to order. I really enjoyed my lunch. Service was fast and cooked right in front of me. However I did not enjoy the lemonade it was entirely way too sweet for my taste. A little pricey. Customer service was good. Clean and organized. Employees were friendly and answered all of my questions politely. The restaurant is located in the mall food court. After looking through all of the restaurants I'm glad I choose Charleys Philly cheese steaks and will be back. read more

Charleys Cheesesteaks - Classic Philly - Steakhouses Near Me - Downey, California

my wife of 10 years and i were eager to try the sandwiches for the first time. she ordered the Regular Chicken California and i ate her tomatoes. 0/10 service lady didn't have skibidi sliders. Meal was 6/10 my wife struggled to over or under the rest of her sandwich in 2.5 bites. Shared a lemonade reminded me of our times in Paris. read more

Food is good, I have always liked both their chicken and Philly steaks. I agree with everyone, a bit overpriced, therefore, I expect food to be up to standard. I found a black bug in their mayo/ lettuce. When I showed the workers they really didn't know what to do or say. No apologies, one guy did apologize and said he'll give me a free drink but I didn't want anything else from there after that. I told them to be careful with what they're serving. Ugh, definitely won't be going back to this location. read more

For all of those people who reviewed this place, I want to say thanks. WHY I AM HERE : I came for the lemonade and learned that there are three flavorings. Shift Manager Melody allowed me to try each (see photo). The flavors are strawberry, peach & blueberry. No regrets. I did the peach and it was amazing with chunks of peach in every sip! FOOD: Besides steak there are other options here. Like, chicken and an "Italian Deluxe" which includes turkey, ham and pepperoni. I'll be back. read more

Charleys Cheesesteaks - Steaks up! Get yours today! - Steakhouses Near Me - Downey, California

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Just had it for the first time ever and one word to describe it.... WOW! I got a philly cheese steak and I wish I got 2! it was delicious! I'm glad I tried this place out because I will most definitely eat here again. Beyond delicious! read more

My experience is as follows: This place really disappoints me. To be honest with you, I would've expected better from Mall food. But the quality here isn't that great. This is the type of food that you go to get when you're in a hurry. What really pisses me off is that they charge extra for the sauce as well at some places they don't. And the staff aren't really that polite. I could tell you that they respond with one word answers. Overall, I highly suggest that you don't come here if you want to eat quality food. If you want to get a real Philly cheesesteak, go to Philly's Best. read more

I was bout to order food till I seem a little cockroach walking around the register and drinks I really love Charleys but after this I felt disgusted.... read more

Awesome service. Every single one of the employees had a great attitude, even the cook. They were fast and friendly. Good job guys. 1/5/19 6:40pm read more

Closing time is 9:00 PM Right ???? Today 12-29-21 i was about to order and one of the employees working was like sorry we are close! I was like but it's only 8:45. He responded in a rude way in Spanish don't you see we are already cleaning. I'm a store manager in the food industry and I will never allow my employees to close early!!! Please train and teach your employees morals......... read more

I had their regular philly cheese steak sandwich. Next time I'll remember to substitute the white american cheese for provolone cheese. The taste was too overwhelming, nice meat though. But I highly recommend the strawberry lemonade, it was tasty & very refreshing. read more

Charleys Cheesesteaks - Strawberry lemonade - Steakhouses Near Me - Downey, California

I love Charley's so so much the every time I go to the one at citadel is always goooooood 1000000% recommended but when I come to the one in stone wood mall is so bad I'm not even Trynna talk bad about this place but every time I go I doesn't taste the same the workers are really nice but they don't look happy they do your food dry last time I went I found a hair on my fries but I was already in da car eating the sandwich and I'm not a Karen so I didn't care they just really gotta be careful with the it looks like the manajer doesn't watch them at all they always on there phone... I do recommend the one in citadel thoe !!!! read more

This place has the best chicken steak sandwich in downey. I been coming here from a long time and Customer Service is amazing

You can never go wrong with charley's. Great food quick and easy. Love the strawberry lemonade! read more

Charleys Cheesesteaks - Getting some brunch and had to return for charleys strawberry lemonade. - Steakhouses Near Me - Downey, California

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Charleys is the best!! First time I ever tried this and it is so good. The Californian philly steak is my favorite one. The seasoning on the fries is so good it's the best I've ever tried. I don't like blueberries but the blueberry lemonade is so BOMB . The other ones are good too but the blueberry captured me the most. There is a hot sauce that with the fries it taste sooo good even though at times it feels a bit spicy lol. I highly recommend it! read more

I got suckered in by the samples their sample girl was passing out. The sample chicken sandwich was really good. I decided to eat there. I placed my order and the cashier handed me just one drink. Problem is, I ordered two and I had to show her the receipt. Hello, I just paid for it and you took my order. SMH. I was number 39 and waited at the pickup window. I hear 37, then 38. Cool, Im next. WRONG!!! The guy called out 40. No big deal, my order should be next. His was probably a simple order. Then came 41, 42, 44, 43. Im getting pissed off at this point and the fry guy notices Im being passed up. He tells the manager if my order is next. Its not even close to being made yet. Im like WTF? He tells me, its only a steak sandwich, it will only take a minute to make. Maybe so, but I have been waiting 6 minutes while everyone after me has gotten their food. Not cool, I told him. He just played it off like it was no big deal. Finally got my food and it was just ok. Had better. Will never, ever come back. The customer service sucked more than their food. Only good thing is, he hooked me up with extra meat on the sandwich for waiting. It sucked because I placed two orders. Terrible service and terrible attitude. read more

Always greeted with a smile, accurate on order and food is ready quickly. I love that you can actually talk to them while they are making your food. I'm sure the supervisors required them to do that now but I want it known that it is appreciated after a hard day. Definitely recommend this place. I've had nothing but positive visits here. read more

Charleys Cheesesteaks - Love getting lunch from here! - Steakhouses Near Me - Downey, California

The service is always great! They always complete my order accurately and without any issues unlike the Signal Hill/Long Beach location. I used a free fries and drink coupon, I never have problems. If they do get too busy, I can a slight decrease in service. You are talking to a very small mall location with limited space to fit enough employees to accommodate a large crowd of mall shoppers. The Stonewood locations provide exponential better service with 10 people in line and 5 people awaiting for their food than a sole customer at the Signal Hill/Long Beach location. read more

Messed up my order and also added a fly to my sandwich. Gross. Too expensive, go somewhere else. read more

Charleys Cheesesteaks - there's a god damn fly in my food bruh. - Steakhouses Near Me - Downey, California

This place is so gross I am distraught. The 4 dollar supreme fries had the most disgusting fake cheese and sour ranch it was devastating

The girl in the cashier was so friendly and respectful! The lemonade is also very delicious. I was very pleased when I left the mall. read more

Charleys Cheesesteaks - Steakhouses Near Me - Downey, California

Soo yummy. We were tired and hungry from shopping and had heard they were good. The sandwich was great, fries were crisp and lemonade was delish. Will defined go back! read more

My mom and I have always been a fan of Charley's and we usually go as far as Brea or the commissary just to get it. My mom and I were in the area and was looking for a place nearby to grub. I suggested that we go to the Stonewood Mall to eat and pass time, because I have never been there. I have heard so many bad things about Stonewood from my friends claiming it wasn't nice. Service: Friendly service, but the cashier messed up on my order by charging me for 2 fries when I asked for only one combo. I didn't realize it until I got 2 fries and double checked my receipt. Food: My mom got the original philly cheese steak and I got the bacon philly cheese steak. We agreed that the quality of their philly cheese steak was not up to par with the other Charley's. The bread tasted old and they put more vegetables than meat compared to other Charley's where they had a good portion of meat/vegetable ratio. If anything the fries we ordered tasted the best. Although we would rather make the drive if we are craving Charley's. read more

Beware: they have terrible customer service. Cashier didn't acknowledge us and the cook shouted they were closed. It was 8:45 pm and they close at 9 pm. I was so excited to finally eat after a long day at work. Glad I didn't waste my money read more

This place has the BEST strawberry lemonade!! However I ordered 2 orders of ultimate fries and I felt like I was skimmed out, might as well order regular fries. They had like 3 tiny pieces of bacon and a little bit of cheese. Might have been because the place was packed, either way I was disappointed. read more

Good sandwich. But absolutely NOT worth the price.2 regular & 1 small sandwich 2 ff $35.26

I wanted to give 0 as a review because they really deserve it!!!! Unfortunately 0 is not a option. I went there tonight which is Black Friday at 9pm ish. Cashier was nice and professional. (Male) The guy that made my sandwich, was having a personal conversation LOUD with a co worker. Did not once acknowledge me!!!!! He cut my sandwich really crooked! I got the regular size sandwich. One side was like one inch maybe a tad over one inch. Super uneven. He just put sandwich for me to get and he ran away. When I asked "Can I add things to it? To his co worker. He saw my face, I was really mad. He apologized maybe 4 times but it's still not ok. I asked for mayo He told me it would be too difficult to add mayo. Unless I want it on top of meat. So I got a side order of mayo. He just put onion jalapeño on top. I was so mad but I knew my boyfriend really craved the sandwich and I stayed quiet. On top of that! Our order was 2 regular philly cheese steak combos. 2 strawberry lemonade 2 regular. Philly cheese steak sandwich 1 regular fry 1 cheese and bacon They gave me two regular fries. I said one is cheese and bacon. A over weight employee (girl), took the regular size fries away. As she gives me a dirty look. (The ugly girl look at a pretty one ) I'm being nice because I don't want her fat ass to spit on my boyfriends fries! The cashier messed up the fries order but he was the most professional. If u have another option take it!!! Employees here seem super upset like they will drop ur food & pick it up & serve it to U! Employee that made my sandwich has a horrible attitude! I wish I got his name but I was so mad I didn't want to look at his sorry ass anymore. ‍ I get it. I come from a low income family. I was a waitress/hostess & worked two jobs a time for at least 3 years . I know the struggle, I was a young single mom with no support from my parents. I always tip good and try to understand but my experience buying sandwich's was horrible. Truly horrible! Don't go there!!!! I hope this review makes changes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The service is very friendly and fast,they actually ask how your day is going which is kind of a nice homey feeling, the food on the other hand is filling, The quality of the meat was a little bit on the lower end and the lettuce tasted tasted a little funny but could've just been a bad batch, I cannot hold the employees at this specific location accountable for the cheaper quality ingredients that they use for their sandwiches, my overall experience was good and I left delightfully full, I give the food three stars and the service five read more

Charleys Cheesesteaks - Large Philly cheesesteak w/ lettuce tomato and mayo with a Large Coke, just under $13, a little pricey for the quality - Steakhouses Near Me - Downey, California

BEST PHILLYS EVER !!! Customer service is outstanding Stayed open pasted Closing time Such awesome workers Polite Always fast read more

Service was not the best cashier talked too low the girl on the girl and the one making the sandwich were having personal convos in front of customers all loud. I've only gotten the strawberry lemonade from there it's delicious. I recently got the buffalo sandwich and it was disgusting. I'll only be returning for the lemonades. read more

My first time and only time tasting Philly cheese steak sandwiches where here and my... They are so good! I would give it a 5 star but one day I ordered a strawberry lemonade ( tastes good) and the girl who was taking my order almost filled up the cup with ice! I told her to take half of what she had put in there. Not mention the cost almost $5. Can't wait to try these type of sandwiches elsewhere! read more

I've been coming here for over two years now and it use to be my favorite place to eat at least one a week.The food use to be really enjoyable but today will be the last day I come here. Over this passed year they alway have new staff that don't know what they are doing or just don't care. The whole place is a mess the line is alway long because they continuously make the orders wrong. This place needs new management. read more