Justin consistently exceeds expectations in delivering outstanding customer service to his clients…read more He listens attentively to their requirements, helps them identify the most suitable vehicles within their monthly budget, and presents various options. Justin remains readily available to address any inquiries at any time. He facilitated the title transfer process for my vehicle with ease, providing all essential information. I have complete confidence in Justin's expertise and support. I highly recommend Apple Leasing and Justin G. for their exceptional service.

I just switched into my second car with Apple Leasing- and I've been extremely happy. Justin…read moreGleichowski is a great leasing agent to with. He's super friendly, worked quickly to get me the car I really wanted, and clearly takes his job seriously. I highly recommend leasing with him.

I was looking to pay off a used car for my daughter whom is a full time college student…read more Understanding that buying a used car comes with risks, I asked for a vehicle no less than 2015, and less than 100,000 miles. I always ask for a printed copy of the Carfax, & I take pictures of the VIN # from the vehicles dashboard AND the drivers side on the door frame to make sure they all match AND I get the accurate Carfax & inspection letter for the vehicle I inquired about. It was a frustrating process as there was a lot of inconsistency with the information we were given about the vehicles. 2 out of 7 used dealers in the Austin area were the only ones that were ethical, professional, patient and not deceitful. This is not 1 of the good places. We inquired on a 2019 Nissan Sentra at this location, but felt that we were not being taken seriously by the man assisting us, Iman. I asked for a printed copy of the Carfax & inspection, & took it home telling him we'll return to test drive it because it was getting late & I had to get back south. At home, I saw that the VIN # that I took of the car's dashboard was not matching the paper work (Carfax & inspection). It belong to another car of the same year, make & model, but different VIN number!!!! SUPER SHADY!!!!!! Again, understand risk for buying a used car, it's up to the customer (me) to look at red flags, like this major red flag!! We did end up buying the best option available with the least shady actions from the owner/seller at a local used car dealer off N Lamar. I DONT recommend this location!!

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

I'm back at Audi because my car feels like it's riding uneven. After buying two tires recently I…read morewas just overly cautious. Terry, my service advisor, asked if a tire alert light had come on. I've responded no. He checked my tire pressure and everything was fine. It's always better to be safe than sorry. It's says a good day when you go into Audi North Austin and there are no issues...especially when there is no costs.

Went in at 2:30p on a Thursday. Didn't see any other customer. Lovely Receptionist texted yo…read moresalespeople but NO ONE came out. I literally saw one look at phone, look at me, and turn around. I commented as to how long it was taking. The receptionist shrugged with a slight laugh. I said "well, this tells me a lot." She looked down. I walked over to a nearby suv. Opened the door and it "fell" about 1/4 inch. I closed it and opened it again and it didn't happen again. Didn't care for this one. Still no salesperson. I walked out.

DO NOT BUY FROM HERE!!! We bought a 2015 Volkswagen Jetta…read moreTDI in July for my sons first car. It is now October with issues starting in September. The vehicle was not serviced prior to the sell. The fuel filter was trashed with rust sediment in it. This believed to blowing the fuel pump and sensors. Battery died within a month. I get that it was sold "as is", but I have been calling for at least month trying to get service records or them to work with me in anyway possible and the owner will not return my calls. I feel like they took complete advantage of me as a women and single mom. They didn't even tell us that because it was a diesel that it needed the exhaust fluid that was also not filled. They didn't walk us through the car at all. I am now over $1,000 into repairs and we have only had the car 2.5 months before the issues started. Buyer be warned!!

We are still on the fence as to whether our fancies and finances will allow us to close the deal on…read morean Awesome Cars RAV4 we have been crushing on, but wanted to give a shout-out to the low-key, optimally transparent, and reliably cheerful ways of Awesome.Granted, used car shopping has some innate stress and implied risk, but four and a half stars to these guys for being genuine and trying to mitigate the built-in mind-mess. Owner/manager Iman has a stable full of clean cars at a wide range of prices and will promptly print out a CarFax, and a projected bottom-line cost w/taxes and title for you. He will not rush you, fast-talk you, or put your checkbook into a half-nelson in hopes of heating up a pressure-cooked sales dynamic. Instead, he will patiently explain his inventory sourcing method and his pricing approach, and then let his cars do the selling. If you're a diehard fan of the heavy-breathing, check-with-my-manager, this-here-deal-can-be-done experience, skip these guys and look for the colored flags and "free" Cokes down the road. AC is def a mom-and-pop operation that's rolling without the embedded drummers and tinsel. Be sure and call ahead before visiting to ensure you can connect with the crew and their cars. That having been done, you can be confident that you'll get more engine-turning than stomach-churning. Save on money and Tums, and give this place a look-see!

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

As far as dealerships go, this place is pretty solid. Plenty of inventory, great sales staff and…read morethe guys in the service area have been top notch. My only knock on this location is the facility itself. It feels like going back in time and doesn't match the quality you would expect given the price point on the vehicles.

First thanks to Brianna (salesperson) and Siam (finance). Purchased from…read moreout of town and had great experience with car buying. I am very particular about things and Brianna communicated and executed very well. Additionally, had to go back for accessories install and when she realized it would take longer, immediately arranged loaner. Purchased 2026 Acura Integra (6MT).