Salesman and sales manager were great. Staff is great. However i didn't appreciate the 3rd party…read moreGPS tracker installed in the fuse panel. Had it removed. Kia's come w Kia Connect and Onstar so this was a tactic for repo. And in texas the dealers don't have to share tracking info. Shady!!!! I purchased the V6 Carnival. Has much of same amenities as my Tahoe but almost half the cost cheaper. Kia missed the mark from taking market share from the SUV community and men by failing to add things like a performance suspension, performance exhaust, upgraded wheels, a good stereo system, a performance tune and a hood scoop like Toyota. So i did it myself w my race mechanic. Kia is so undesired that even the aftermarket industry doesn't want anything to do with them. Just passing along the info.

We recently visited every major car manufacturer in Austin searching for our next ride. The staff…read moreat Kia North was very friendly and helpful but unfortunately they still employ some legacy sales tactics that their competitors have moved away from, such as trying to get you to sign a commitment letter when you're still comparison shopping, bringing out multiple people for introductions beyond the salesperson you're working with, long waits while they go talk to someone, etc. If those things don't bother you, I wouldn't let it be a deterrent as the sales staff we worked with were great.

Horrible service with their finance company, Ally Finance. There management won't call you back and…read morehelp set up the Commerical Accounts, at Apple, They will charge you a late fee for 1 day pass the scheduled date even though I have been trying to get it to work for 3 months. Ally Finace and Apple are horrible to deal with, RUN do not do business with this company. Once they get your business, they walk away if you have a problem! I'm going to report them to the Better Business Bureau!

Absolutely terrible experience with Apple Car Leasing. I purchased a vehicle from them with a clean…read moreCarfax and no visible issues at first glance. About a month after driving it, the paint on the bumper and fender started peeling, which I found strange. When I reached out to them, their staff was extremely rude, evasive, and dismissive, insisting they had nothing to do with it and that it was my job to ask if the car had been wrecked -- which I actually did during the purchase. The salesman falsely claimed later that he told me. I took the vehicle to a trusted body shop, and that's when everything came to light. The entire front clip had clearly been repainted poorly, without proper primer, and that's why the paint is peeling. The bumper had glue and zip ties instead of proper clips, and worst of all -- the airbags had previously deployed and been repaired, something they absolutely knew when they sold it to me. They intentionally hid this major damage from me, banking on the fact that it wasn't reported to Carfax. It's a textbook example of how some dealers manipulate the "clean Carfax" label. I even tried filing a lawsuit, only to be told I couldn't because I unknowingly signed an arbitration agreement required to buy the car. This is not just shady -- it feels like fraud. They sold me what was advertised as a premium vehicle, fully aware of its condition. I still don't know if my airbags even work properly. Please be very careful if you're considering buying from them. I wouldn't wish this experience on anyone.

I was looking to pay off a used car for my daughter whom is a full time college student…read more Understanding that buying a used car comes with risks, I asked for a vehicle no less than 2015, and less than 100,000 miles. I always ask for a printed copy of the Carfax, & I take pictures of the VIN # from the vehicles dashboard AND the drivers side on the door frame to make sure they all match AND I get the accurate Carfax & inspection letter for the vehicle I inquired about. It was a frustrating process as there was a lot of inconsistency with the information we were given about the vehicles. 2 out of 7 used dealers in the Austin area were the only ones that were ethical, professional, patient and not deceitful. This is not 1 of the good places. We inquired on a 2019 Nissan Sentra at this location, but felt that we were not being taken seriously by the man assisting us, Iman. I asked for a printed copy of the Carfax & inspection, & took it home telling him we'll return to test drive it because it was getting late & I had to get back south. At home, I saw that the VIN # that I took of the car's dashboard was not matching the paper work (Carfax & inspection). It belong to another car of the same year, make & model, but different VIN number!!!! SUPER SHADY!!!!!! Again, understand risk for buying a used car, it's up to the customer (me) to look at red flags, like this major red flag!! We did end up buying the best option available with the least shady actions from the owner/seller at a local used car dealer off N Lamar. I DONT recommend this location!!

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

I'm back at Audi because my car feels like it's riding uneven. After buying two tires recently I…read morewas just overly cautious. Terry, my service advisor, asked if a tire alert light had come on. I've responded no. He checked my tire pressure and everything was fine. It's always better to be safe than sorry. It's says a good day when you go into Audi North Austin and there are no issues...especially when there is no costs.

Audi North Austin -- this feels shady, and customers deserve better…read more I purchased what was sold to me as a brand-new 2025 Audi SQ7 for my wife's 50th birthday. Paid cash. Drove it home thinking I had bought a brand-new, clean vehicle through the Audi dealer network. Later, when I took the SQ7 to a reputable Bay Area paint protection film / customization shop, they stopped work and showed me that the rear tailgate appeared to have been previously damaged and repainted. The car is metallic black, but the rear tailgate appears to have been painted in a completely different black finish. It does not match the rest of the vehicle. What makes this even more concerning is that the vehicle's MMI/head unit still shows Audi North Austin as the dealer wallpaper, the vehicle came from Audi North Austin before being dealer-swapped to Audi Palo Alto. Audi Palo Alto only kept the car in the showroom till they sold it to me. From what I can see, this vehicle appears to have had prior damage and poor repaint work before I ever purchased it -- and none of that was disclosed to me as the customer. That is unacceptable on any car, but especially on a brand-new luxury Audi. If Audi North Austin had knowledge of this damage, then they should have disclosed it. If they didn't know, then they need to explain how a damaged and mismatched vehicle moved through their store and into the Audi dealer network as "new." Either way, this is not how a premium brand dealership should operate. Now I'm left dealing with the fallout, while everyone points fingers and avoids ownership. That feels like a shady business trying to pull a fast one, pass the problem along, and run from accountability. Vehicle: 2025 Audi SQ7 Audi case number: 07488900 Audi North Austin, do better. Customers buying brand-new vehicles deserve transparency, disclosure, and accountability -- not a damaged product passed along like nothing happened.

DO NOT BUY FROM HERE!!! We bought a 2015 Volkswagen Jetta…read moreTDI in July for my sons first car. It is now October with issues starting in September. The vehicle was not serviced prior to the sell. The fuel filter was trashed with rust sediment in it. This believed to blowing the fuel pump and sensors. Battery died within a month. I get that it was sold "as is", but I have been calling for at least month trying to get service records or them to work with me in anyway possible and the owner will not return my calls. I feel like they took complete advantage of me as a women and single mom. They didn't even tell us that because it was a diesel that it needed the exhaust fluid that was also not filled. They didn't walk us through the car at all. I am now over $1,000 into repairs and we have only had the car 2.5 months before the issues started. Buyer be warned!!

We are still on the fence as to whether our fancies and finances will allow us to close the deal on…read morean Awesome Cars RAV4 we have been crushing on, but wanted to give a shout-out to the low-key, optimally transparent, and reliably cheerful ways of Awesome.Granted, used car shopping has some innate stress and implied risk, but four and a half stars to these guys for being genuine and trying to mitigate the built-in mind-mess. Owner/manager Iman has a stable full of clean cars at a wide range of prices and will promptly print out a CarFax, and a projected bottom-line cost w/taxes and title for you. He will not rush you, fast-talk you, or put your checkbook into a half-nelson in hopes of heating up a pressure-cooked sales dynamic. Instead, he will patiently explain his inventory sourcing method and his pricing approach, and then let his cars do the selling. If you're a diehard fan of the heavy-breathing, check-with-my-manager, this-here-deal-can-be-done experience, skip these guys and look for the colored flags and "free" Cokes down the road. AC is def a mom-and-pop operation that's rolling without the embedded drummers and tinsel. Be sure and call ahead before visiting to ensure you can connect with the crew and their cars. That having been done, you can be confident that you'll get more engine-turning than stomach-churning. Save on money and Tums, and give this place a look-see!

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

As far as dealerships go, this place is pretty solid. Plenty of inventory, great sales staff and…read morethe guys in the service area have been top notch. My only knock on this location is the facility itself. It feels like going back in time and doesn't match the quality you would expect given the price point on the vehicles.

First thanks to Brianna (salesperson) and Siam (finance). Purchased from…read moreout of town and had great experience with car buying. I am very particular about things and Brianna communicated and executed very well. Additionally, had to go back for accessories install and when she realized it would take longer, immediately arranged loaner. Purchased 2026 Acura Integra (6MT).

The 2026 330XI is exceptional in its class. It drives well in wet and dry conditions. The power…read moretrain, suspension, steering and braking is great which helps in the performance and handling. The interior is luxurious comfortable. The technology offers a large display that controls the digital instrument cluster. You get drivers aids and the ease of connecting to Apple CarPlay. This car is for individual who want a balance of comfort and sport driving, along with technology in a luxurious car that is great and fun. BMW of Austin is a great dealership and Mike Hanaway and team is great. Highly recommend them.

Professional environment feel, professional personable connections. Your on stop shop for all…read morethings BMW.