I recently hired and payed this company $500 for tile, couch, and carpet cleaning, and while the service started off well, the overall experience was disappointing to say the least. At first, Communication was good, Sid arrived on time, and the technician was professional. The tile and couch cleaning both turned out well for the usage they had. However, the carpet and rug cleaning fell well below expectations. After the carpets dried, multiple stains wicked back up to the surface, indicating they were left overly wet and not properly extracted. I had to rent my own machine and re-clean the carpets myself to correct the issue. Additionally, I paid extra to have an area rug cleaned, but it was only partially done. The section under and around the ottoman was not properly cleaned and had a strong urine odor, while only the visible areas of the rug were clean. This was particularly frustrating because we specifically discussed moving the furniture to fully clean those areas which they agreed to prior. While the company said they could return to spot clean, having them back wasn't practical. Given my schedule due to me traveling out of state a large portion of my time, I needed to move things back in the house asap to keep my house usable for my family while I leave. At that point, I had no choice but to handle it myself quickly and redo the cleaning the next morning so I could leave on my trip with the house put back together. I requested a reasonable partial refund based on the additional cost, effort required to fix the work, and inconvenience on my schedule, but was told they won't refund anything without an attempt to redo the work and was told I should have called sooner. In the end, I paid for a service that I had to redo myself. Based on this experience, I would not use this company again. For some clients, a return trip may be a possibility for them to fix their mess ups, which I wish I had that commodity this time, but this time I did not, and is important for individuals like myself where there is an extremely high demanding schedule, it is important the job gets done right the first time, not short cut corners on things agreed upon. Trust was broken, which makes it hard to believe they could rectify it a second time. Instead they blamed me, blocked me, and won't do the right thing. Future clients beware of who you are dealing with. The dirty pics attached is when they finished cleaning, the clean are when I re cleaned myself. read more

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Not an accountable business owner. Very nasty actually. Accidents do happen and that's why I have him a chance to rectify just 1 out if three things. Which no other client would be so forgiving about. My cleaning co es twice a week and know my house like the back of her hand and noticed there were stains light black stains on carpet where he,stood steam cleaning a couch. He wore black rubber crocs I know got wet from the attempt to steam clean and carried there. I never imuse that room and she noticed it. I'll try to post a Pic of my nic in my Danish teak furniture I NEVER saw in 20 years I've had it and my heart sank. I understand accidents happen but the,way the owner rudely said your crazy and go find another company to rip off shows his true colors. I gave him a chance to rectify just 1 out of the 3 things I was not happy with and,I even have a witness. Trust me if you use this company and you simply want a redo or to clean an area that was soiled that even my cleaning said she,NEVER saw, you'll receive 0 customer service and even treated like you're wanting to rip off a company which I would never do and never have done you're taking a big risk. Im very sorry as he must be a real SOB to his staff too. read more

Today Sid came to my house and cleaned a wool rug. Most companies won't clean a wool rug inside your home. They insist it needs to be removed and cleaned at their factory which can take 10 days. Anyway Sid cleaned my wool carpet at my house plus a bedroom carpet and did a wonderful job at a very reasonable price. Will use this company again. Great job, pleasant, helpful, knowledgeable and reliable. What impressed me the most beside the great job was the reasonable price. Since moving to Arizona I have tried a few carpet cleaning companies and their prices were outrageous! read more

Just had them out this morning. These guys are awesome!! Very flexible appointments and have excellent attention to detail. They spend a very generous amount of time at your house and it shows by their results. They are also super reasonable when it comes to $$$. Literally about half of what the corporate companies charge, and they do a way better job. Will always be repeat customer! read more

They were at the house this morning. They did a good job in most area. The technicians were friendly. They got the dirt out of the kitchen floor. However, they couldn't get the stain out of the tiles in the entrances and hallways. My guess was they didn't wait long enough for the chemical to work its way through. My AC broke down and it was hot in the house. I felt bad for them, I even stepped in to brush some areas. The chemicals that they use was awesome! It really lifts up stain from tile. I pointed out the old stain and asked if they could run through the steamer on the spots again, they said they had already done it a few times, no use. The house was hot so I just let them go. I will try to clean those spots and see the stain would come out. read more

We had you all out to clean our entire house earlier today--tile downstairs and carpet upstairs. Thank you for the beautiful job. Our grout looks SO much better. Appreciated you using the corner guards for the walls as well. Zack worked hard was very professional. Highly recommend. read more

Cliff and his crew are very responsive, punctual, well priced, and dedicated. I asked Cliff for his expertise to help power wash the garage floor before we moved in to a newly purchased house, and I was extremely happy with the results. His team went above and beyond with my request and did an excellent job of cleaning some stubborn stains. The garage floor looked almost as good as new when the job was done. He does not rush, and does a slow and steady job of making sure the work meets the customer's expectations. I would definitely recommend him and his team for your floor cleaning needs! read more

We have been using Certified Specialists for a few years now, and they always do a fantastic job! Sid came today, was on time, was very courteous, and did a great job on our tile, carpet, and sectional. Highly recommend this company for your floors. read more

This business contacts you right away. Give you a quote based on square footage. No up sale they arrived time very friendly and did a wonderful job on cleaning my entire home of tile. Will definitely be using them again. Highly recommend them. read more

We had our carpet and tile cleaned and wow it looks amazing. The guy that came to do it was super friendly and fast. We will definitely be using this company from now on. Highly recommended!! read more

If I could give a 0 star I would. We have used this company twice. First time was not bad, owner even came to check in and make sure the job was being done right! Loved it! We hired them again this year and it was night and day difference.... After the floors and carpets were cleaned, we found a spot which looked like a bright green stain. Not sure what it was I contacted them through FB Messenger and got an immediate reply stating it was probably an M&M or Skittle and was specifically told to do nothing as they didn't want it to get worse and that they would be out the next day to clean it. They apologized repeatedly stating that the technician should have caught it instantly and taken care of it. Next day, technician comes out and try's every product he has. Nothing works. He lets Cliff the Owner know and told me to contact Cliff to figure out what to do next. Also, he had to wash the pathway from the door to the living room where he left his dirty shoes on, to get to the stain. It was very nice that he washed it, but annoying that we had to ask for something like that. I message Cliff that evening and hear nothing. I message again the next morning and hear nothing. All messages get read, yet no reply. My wife (who initially set it all up) messages him and he replied that he had been on the road and would try to come out the next day. Well the next day came and went, followed by another day, then yesterday I message them again, and they read it again, and don't reply... Wife messages later that day and gets a reply stating he will be out tomorrow to work on it. Comes out today, using a Tide Stain stick and pair of scissors (yes scissors) to remove the stain in our thick carpet... After cutting away and using the entire stick, about 85% of the green is out and we are left with still noticeable green in small areas and the suggestion to "Flip the carpet around so the stain is hidden" as the resolution... Oh and the kicker, he LEFT HIS SHOES ON ALSO! So now we have to wash our floors that we just paid to get cleaned because the OWNER of a floor cleaning business couldn't remove his dirty shoes and walked through the house... I would recommend any other business for your floors rather than these guys. It's a shame because we really loved our first experience but now feel we've lost a less than year old rug and the money we wasted on getting our floors cleaned. read more

The owner Cliff communicated with me very quickly. Set up a next day appointment. The only suggestion I would have would be to let people know who is going to be doing the service. That being said, Weston came to my house to clean my carpet and he was professional, friendly, and thorough. I will definitely be using this company again. I'm happy to support a small business that has such excellent quality and customer service. read more

Great experience with these guys. Quick and efficient at a great value. They did my carpets and tile in one visit and did a nice job! Not much else to say, but I'll use them again for sure! Before and after pics below for tile! read more

Certified Specialists - Before. Yucky grout. - Damage Restoration Near Me - Gilbert, Arizona

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I have never had such a great experience with a home service! I've had my tile floors for a couple years and sweep and mop regularly to keep them clean. I knew it was long past time to get them cleaned but I never realized how badly I needed them cleaned. The technician than came in was very friendly and took his time to make sure it got done correctly. Very impressed! Will call to clean again! read more

Certified Specialists - Damage Restoration Near Me - Gilbert, Arizona

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We had Certified Specialist come out today to clean our tile floors(haven't been professionally cleaned in over 10 years) and after they were done-my floors look amazing! And Cliffs' prices can't be beat! We highly recommend such a great local company!! read more

Certified Specialists - a bathroom floor with tile - Damage Restoration Near Me - Gilbert, Arizona

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We recently watched a dog for a friend. It literally peed everyday in the same spot for a whole week. The smell was awful! We hired cliff's team they came out within 24hours and had a fast response time. We went on vacation the day after. When we got back the smell in the one spot was still pretty strong. I casually mentioned to cliff what should I do?! He didn't even hesitate he offered to come out the next day to help. We are over the top happy with his service! Our carpets are spotless and cliff gave wonderful customer service. read more

If I could I would give 0 stars! The 'specialist' was polite and friendly but the service that I was provided was both terrible and incredibly disappointing!!! I contacted them on April 13, 2016 on Facebook, they were recommended by a friend. He came out the next day and was on time. It took him about 10 minutes to get set up and get started. He 'cleaned' my upstairs carpeted hallway and guestroom in 10 minutes and then packed up in 5. All in all he was there for about 30 minutes. I paid him the agreed 50 dollars and was not provided with a receipt. I really needed the guestroom done properly because I had family coming to stay in my home and one of my dogs threw one heck of a tantrum in the room when I accidentally left the door open while running errands. Thanks to the horrible job this so called specialist did, I had to pay for my family to stay in a hotel, and I had to pay Stanley Steemer to come out and do the job correctly! I tried to contact him the day he did the job because he used so many chemicals on my carpet that there was a white crusty powder all over my hallway and guestroom. It looked like someone threw flour all over the floor! The smell and stain were still in the room, and thanks to his techniques he spread the smell into the hallway!!!! I asked him if he could come back and do it again, and if there was any way he could use a deodorizer (obviously would have paid him) but he never contacted me again. My rating is DO NOT USE CERTIFIED SPECIALIST! DON'T GET RIPPED OFF LIKE I DID. You are way better off going through Stanley Steemer who did an awesome job, and threw in the deodorizer for free! Certified specialist sucks! read more

Called Cliff to Come out and clean my tile floors as well as my carpeting. He arrived on time to my house and explained everything that he was planning to do and gave me a fair price. I can't tell you how nice and clean Cliff got my tile grout AND MY CARPETING !!' He is a miracle worker! I have 5 cats and a chihuahua. He got every room sparkling clean and my tile felt like silk under my bare feet. You can't go wrong by giving Cliff a chance to Show you his work. It smells so clean in my house and looks fantastic!! One happy customer here! read more

These folks are awesome, they were professional, flexible with their schedule and they exceeded my expectations. I will recommend this outfit to anyone looking for quality carpet cleaning ! Thank you! read more

These guys were fantastic. They were recommended by several people on FB and they were kind, professional and at a great price. They did my large living room for $60 (everyone else was over $80). And the results were great. Zero pet smell left in our new h read more

This is one of the most professional companies I have ever worked with. He came out and he did an incredible job on my carpets. I did have one stain pop back up (as my carpet is old and beat up) and he is coming back out without hesitation to redo the area! I have had many carpet cleaning companies over the years and I will say that hands-down this is the absolute best one I've ever come across!!!!! I cannot say enough about this company! HIGHLY RECOMMEND! read more

This is the 2nd time I have used this company. As the first time, I was very pleased with the service; my carpets were 100% better. The customer service was outstanding and their response and scheduling was flexible and swift. read more

As a Real Estate Agent I work with client move outs all the time and have never experienced such friendly, professional and AFFORDABLE responsiveness like I did with Cliff at Certified Specialists. It was last minute, client was already stressed, tired and thought he could do it all himself. Needless to say Cliff fit him in asap, did a professional job and gave him a great deal too! It's nice to be able to work with and support companies who's priority is customer service and great business overall. I will definitely not only recommend him to others but will use him myself very soon! read more

We've used Cliff for our carpet cleaning in 2 different houses. Always a great experience!

Amazing prices, friendly, and does a phenomenal job. My couch and floors have never looked so good.

So impressed with their work! My carpets have never been so clean. They are so professional and work with my busy schedule. I highly recommend their services and will continue to use them in the future. read more

Cliff Martin, the owner of Certified Specialists is the best. He has been to our home and both our neighbors in the past couple of weeks. We couldn't be happier with the level of service, the price, the care and attention. You will not be disappointed!! read more

I just bought a house in Gilbert and closed on it less than a week ago. I wanted the tile, but mainly the grout cleaned because it looked stained and filthy. I called and Cliff answered and stated that they could come out and clean the tile and grout on 10/11 and had a warranty that it would for sure get it clean.The tech, Andy, was suppose to be there at 9. At 9:11, I get a text message that Andy wouldn't be there till 9:50. I had already rushed to make sure I was at the house on time. It would have been nice to know sooner he was going to be almost an hour late, so I could have planned my day accordingly. When Andy arrived, he had his son with him to clean my floors and help him. His son was cleaning the grout, the dirtiest part of my tile, I paid for a professional to clean my floor, not a child. During the cleaning Andy mentioned that his credit card reader wasn't working that I could run to the bank or write a check if I wanted. Thank God I had a checkbook, I wasn't about to leave him alone in my house while I ran to the bank. After Andy FINISHED, he said I'm pretty I just cleaned this house when they moved out (which was less than a week ago). He said that he remember the wood wall in the master bedroom, which is a distinguishing feature of the home. Well for goodness sake, why didn't you tell me this before you started that you had cleaned it less than a week ago. If I had of known that I wouldn't have let him do it again because he obviously didn't do a great job the first time. The grout, this time, doesn't look any better than it did when he started. I pointed it out to him that the grout is still dark and stained looking in places, but he didn't seem to mind. I am highly disappointed with the service I received from this company. Andy took my check, cashed it, and didn't seem to care that I thought my tile still looked dirty. I called Cliff the owner and left a voice message for him, and sent a message on his Facebook page. I got no response on either. I finally called early the next morning and he answered his phone. I got the excuse that he was out of town and couldn't respond. Anyway, I explained to him my situation and we agreed to meet at the house at 3:30 on 10/12 to look at the tile. I told him I had some place to be at 4, so he knew we would be cutting it short. I waited till 3:45, he was a no call no show to look at the bad job his employee did on my tile. I would not recommend this company, first they have no regard for other people's time. The obviously don't care what their customers feel about the work they provide. They don't care about responding to negativity. You can learn from the bad. I gave Cliff a chance to make it right and I feel as if he has stolen $140 from me, instead of meeting me today to make it right. I will never do business with them again and will make sure when I see them mentioned on social media that people know of my experience. I got a text from Cliff on 10/13 saying sorry he got caught up in a job and couldn't meet me yesterday and wanted to meet today. Um, was his phone broken yesterday that he couldn't have called me to tell me this while I was waiting around for him to show up. I told him why would I want to schedule to meet him again to have him may or may not show up. I told him to make it right now and to mail me my check. We will see what he does. I doubt he will do what is right but we will see. read more

Great experience. They scheduled me the very next day, on time, the floors looked great. The price was actually less than what we first thought. I will be using them again and again and again. Thank you. read more

Certified Specialists cleaned our carpet and tile last week and did a fantastic job! They fit us in with only a few days notice during a holiday week. Our carpet looks new again and they were able to get stains out that previous company's could not. Best of all, their prices are very reasonable. We will definitely be using them again! read more

Cliff was prompt and professional. His prices were very reasonable. I never thought my grout could be this clean again! I had other companies quote me 2x what his rates were. I will use Certified specialists again and would definitely recommend them to friends and family! Thanks Cliff! read more

Had nasty urine and poop stains from my dog and thought the smell would never disappear after I found my dog a new home. Had Cliff from Certified Specialists come out and he completely fixed my carpet to where it looks brand new now! Plus people don't have to walk into my apartment plugging their nose! Saved me from getting yelled at by my apartment complex AND he gave me a great price! Thanks Cliff! Definitely going to use you in the future! read more

We love Certified Specialist!! He always is quick to get back to me, and we have used him for a year now. We bought a new house with cream carpet and that doesn't jive with my 5 kids and 2 dogs. So every few months they come out and do an amazing job. We have never had any problems. They are prompt, hard working, honest, and super great deal. I know lots that use them and love them too. read more

Great work, kind staff! My carpets, rugs and couches have never been so clean. The response time was quick and I honestly have never had such a good experience with a service professional. I highly recommend and will use them again! read more

I recently had my carpets cleaned by this company as I found their work on Facebook and it seemed like they did an excellent job. When I first contacted them they responded quickly , but when it came down to confirm my appointment they did not respond till almost a week later when I re-messaged them. So finally after they got back to me, they came over and cleaned my carpets. Riley came in and brought everything with him, and seemed very nice. It was strange and quite rude in my opinion when he started touching my boyfriends personal items such as his guitar. He even ran his finger across to hear the sound. Riley did so without even asking if he could, I found this quite rude as he was still quite a stranger. He cleaned my master bedroom quickly, and when it came to my living room I had a few dog stains that I pre-warned him about and asked if he could do that area well, it honestly looked like he just stood there and let the machine move on its own. When he went to do my stairs, the stains and dog smell were still strong on my carpet. When I asked him about it, he said the spots wouldn't come out after he tried to "spot treat" it. My stairs turned out great. When he went to leave he just took the money off the counter without even saying anything and walked out the door. Riley then poured the dirty water contents on my driveway, when there was a patch of rocks about 5feet away that he could have easily dumped it in. So now I still have stains and my driveway is disgusting because he didn't dispose of the dirty water correctly. I ended up borrowing a mini spot cleaner and I find it ironic that I was able to get my stains and smell out of the carpet with a little hard work. I will never use this company again. Do not fall for their company pictures or prices. read more