I contacted the company for a quote to install new carpet in my home. My initial conversation with…read morethe sales representative, Trevor, was pleasant, and he scheduled an appointment to come to my property, take measurements, and leave samples for a quote. Unfortunately, he never showed up for the scheduled appointment and did not call, email, or otherwise communicate that he wouldn't be coming. The following day, I called the store to explain that we had been no-call/no-showed. The receptionist simply responded, "That's weird, let us call you back," but no one ever followed up. I made one more attempt to reach the company, and again received no response. While I understand that scheduling issues can happen, the complete lack of communication and follow-through was disappointing. I was ready to move forward with a purchase, but the poor customer service and failure to honor appointments made it impossible to trust the company with the project.

This flooring company did an outstanding job with our upstairs carpet and stairs. Kris Dunn was our…read moresalesperson. She helped with selecting our carpet and watched out for our job 100% of the time. Our stairs look beautiful. We definitely recommend this company, because of their competitive pricing and workmanship.

Excellent service. Steven was very communicative and fixed some problems before they occurred. I…read morerecommended him to my parents who were also very impressed!

The Discount Floor store is in Tempe, AZ 949 E Myrna La I…read morepaid the total asking price for carpet up front. When job was 'completed' I immediatelty called Bruce Campbell and explained that the carpeting was install improperly where a patio door was to be added. I noted to the English speaking installer how it should be, a straight line across the base of the door. A non-English speaking installer ran the carpet outside where the door would be. Bruce agreed he would have an installer make the adjustment when in the area on another job. I agreed, fit the job in to accommodate his scheduled jobs. NOW Bruce is saying the installer will not do the job unless paid. The job was paid and Campbell reneged on his word. Avoid this place.

Enmar just completed the second flooring project on my house and it went great. Used a beautiful…read moreProvenza hardwood that makes the house look amazing. Bryan and his team are very easy to work with. I had ZERO problems with the installation, and look forward to the next phase of our remodel.

Working with Brian to get my tile floor replaced with hardwood was a pleasurable experience. He was…read morevery knowledgeable and informative. Also the professionalism and work ethic demonstrated by his team throughout the project was commendable. I highly recommend Enmar hardwood flooring to anyone looking to have hardwood floors installed.

Great quality work. They were able to compete the job in a day and they ordered the fabric quickly…read moreand installed as soon as it came in. Thank you guys

Phenomenal from start to finish. Great communication by Misty. Easy to deal with. Answered all…read morequestions. Bri the installer for my kitchen backsplash was fantastic. Top notch quality work. Great to work with, gave options and advice on layout. Came out fantastic. I can see why they have 5 star reviews.

We purchased our floor independent of Floor One at Floor & Decor (F&D) on Highland Ave. in Phoenix…read more I will review that excellent experience in a separate review. Our project involved the replacement of the wall to wall carpet in two bedrooms in our condo. We installed luxury vinyl laminate planks (Nucore Techtanium) over a very high quality sound deafening underlayment (Sentinel Protect Plus) on top of our concrete subfloor. The Floor One salesperson, Nick Nocero, came to our home to measure and provide his professional opinion of the two luxury vinyl laminate flooring products we were deciding between. We found Nick to be patient, informative and very attentive to our needs by the installation team. Floor One offers a pickup & delivery service which we chose for the additional cost. Enrique, the gentleman who does the pickup and delivery, an employee of Floor One is wonderful. Our installation was to begin on Monday. Unfortunately, the Valley was having a major monsoon. F&D shrink wrapped the pallet of our flooring in plastic and Enrique delivered it in a closed box truck. However, given the inclimate weather, Enrique coordinated with our installer Cesar, to deliver once the rain stopped, late morning. Enrique and his son are polite and professional and extremely accommodating. We were expecting an installer and his team (at least one helper) but Cesar did the entire project himself. There are not enough positive words to describe Cesar. Cesar has been working with Floor One and its owner for over 11 years. He is focused, friendly, professional, accommodating, and honest. It was important for our primary bedroom to be completed in one day so we could sleep in it each night. Cesar moved all the primary bedroom furniture, removed the carpet and padding, the carpet tack strips and our baseboard molding. Cesar's honesty and integrity were highlighted when he informed us that no concrete leveling of our floor or grinding was needed, despite "Floor Prep" at an additional $500 included in our original quote. Cesar laid the underlayment, flooring and replaced our baseboards in one day. He returned our large furniture so we could sleep in the room each of the nights during the project. The great news continued when Cesar confirmed that the second bedroom subfloor had also been previously leveled. We were happily surprised but knew that when we did the carpeting 8 years ago that the installation company was also thorough and spent the time to do proper preparation. We're waiting to receive the updated final "change order" (invoice) with the $500 credit. We also anticipate additional $credit as Cesar also honestly shared he laid less square footage than the original estimate. We got to keep a box of flooring, a good amount of underlayment and still return 4 full boxes of flooring for a full refund from F&D. Thanks to the fabulous coordination by the office staff including Carly, Isabella, Ben/Ops Mgr., any hiccups of the project were overcome including the challenges of the weather, having Cesar dedicated to our project from its beginning to completion, Enrique's flexibility with the initial delivery and then unexpected pickup of the extra materials. Our floor is complete. We enthusiastically recommend Cesar and Floor One. Another rarity of Floor One is the high level of satisfaction the Owner, Victor Romero wants for his customers. We had the pleasure of chatting with him upon the completion of the project to discuss our insight about the project. Considering new flooring? We highly recommend hiring Floor One and requesting Cesar to do the installation. --------

After having a disappointing experience with another contractor--whom we ultimately had to fire--we…read moreturned to Floor One to complete our project. They removed a load-bearing wall, installed a structural beam, enclosed a doorway, and replaced the flooring throughout our entire home. Abel Alvarez and his crew were phenomenal. They took great care during demolition and cleanup, and their attention to detail with the beam installation and drywall repair was outstanding. Since our previous contractor had already purchased the flooring, Caesar and Jesus handled the installation. They did an excellent job, and the finished floors look fantastic. We also asked our Project Manager, Jason Rodriguez, if we could receive the baseboards before installation so we could paint them, and he happily accommodated our request. The project was estimated to take four weeks, and the team actually finished one day ahead of schedule. What impressed me most was their communication. Throughout the project, we always knew what work was scheduled, when the crew would be onsite, and if there were any changes. That level of professionalism made the entire experience stress-free. I couldn't be happier with the final result. Thank you to the entire Floor One team for turning a difficult situation into a wonderful experience. I highly recommend them to anyone looking for quality workmanship, professionalism, and excellent customer service!

My friend whom I was staying with was redoing a room that was to be a guest room. The carpet had to…read morebe removed and replaced. This was an unexpected expense. As I do interior decor work and renovations in Toronto, I said that I would take care of the shopping. I contacted a few flooring places that had good reviews on Yelp and narrowed it down to Arizona Wholesale Floors. We visited this company and they had a large selection of flooring samples. The customer service rep was pleasant, polite, and accommodating. We were quickly shown suitable samples of berber carpeting in our desired colors, quality, and price point. Our order was written up quickly and we were given an installation date. We were called the day before to confirm installation and an appropriate time. Luis showed up alone to install the carpet which was for a 15' x 17' room. We learned that Luis had been installing for 35 years (since he was a teenager). Luis was both polite and efficient. We are very happy with the finished product which are in the pictures below.

They are a great company to work with! From the beginning of the process, to picking out the…read moreflooring to installing it! The gentleman that did the work did an awesome job and very friendly! I need some more to do and will definitely use them!

This is the second time we have used Travis from Floor depot to order our flooring. He is very…read moreprofessional and will have the best pricing for material. The contractor he recommended for installation was A+. We will be back to order more flooring in the future!

We have used Travis with Floor Depot for over 12 years now. They have excellent prices, and…read moresuperior customer service! He is our "go-to"'guy for any flooring needs! I highly recommend them!

I came about vision flooring from a designer in the area I live, bought a house in STV. needed…read morecarpet so my guy quoted a price for the carpet and -provided me with a quote just for carpet. he would order at his,price and ship to Arizona installer. upon meeting with marcus in arizona we spoke about the install and cost of carpet. He gave me a price for,the carpet which was 20.00 less then my designer quoted me. Hmmmm I decided to let Marcus handle the entire transaction, nd I saved some serious money. Thank you Marcus and vision flooring, they also included an upgrade padding for my housewarming present. This company is great

The in-store experience was fine. Our salesperson was helpful…read more That being said, the delivery and installation was absolutely atrocious. The guys who installed our carpets were rude, rushed and used too much carpet glue. Our house absolutely stinks of new carpets to the point where we have headaches, and the guys were no help as far as how long it'll take to dissipate. We even paid for the "non-toxic" carpet and pads, but apparently the glue+pad they delivered was not the actual EPA-approved product we selected in the store. When we spoke to Shane, a manager at the store, he offered virtually no help and told us to remove our poor review. My review will stand because we didn't get the product we paid for and our house absolutely stinks. Not to mention that the guys were in such a rush, the carpet is pulling up in various areas.