We spent over $20,000 with Discount Floors Inc. We installed very expensive travertine and wood floors. The installers did not inform us of long continuous cracks in the foundation running the whole length of the kitchen, the dining room, and down the center of the house. Instead they covered it up with yards of black paper what I now have been informed is called "joint slippage paper." We found this out by having to tear up this flooring. Hairline cracks started coming up within 4 yrs, larger cracks after six years, and now the flooring is completely destroyed right along where these long foundational cracks are. I am extremely disappointed that they would not inform us of these large cracks so that we would at least have the option to have them checked out by an engineer before putting 20k of flooring over the cracks. After calling and talking to the owner Bruce Campbell, he said the slippage paper is supposed to keep the cracks from growing for two years (which coincidentally is the warranty limit) and he also said that it was industry standard not to tell the homeowner. We hire these experts to help us stay informed especially when they are aware of things we are not and not to add additional large out of pocket expenses to our already large bills. So on top of the 40k to fix our foundation, we have to shell out the additional cost for demolition, re-floating and product/installation again for the floors we thought we already paid for. Of course there was no element of customer service offered or trying to work with us. Just defensive rhetoric saying that they weren't responsible for not letting us know. They made a decision to cover up a problem when they should have been forthcoming. read more