cancelled a land line and they are charging a $300 cancellation fee- was a business one and barely worked.

DSL constantly down. Worst service I've ever experienced. I'm more technical than their phone reps. May be cheaper than other ISPs but you don't even get what you pay for with Century Link read more

Centurylink has to be the worst customer service company I have ever encountered. I have spent HOURS on the phone with billing, customer service, and billing again. I have taken down peoples badge numbers to make sure they have corrected my incorrect billing, and no, they did not do what they said they would do. I guarantee I will charge companies as soon as my contract is up. read more

if I could leave a minus star, I would. modem has been returned; still receiving billing notices. after numerous failed attempts to contact billing, I changed back to Cox. I have no intention of paying any bill due to constant service outages and the inability of anyone at Century Link to explain the charges on my bill. Terrible service... terrible internet...caused nothing but frustration in having to make another change back to Cox after such a horrible experience with CL. read more

Impossible to cancel! I called to cancel service since I was unable to have Century link in my new place and they continue to bill me. Each time I call I am on the phone for at least an hour. Their customer service is THE WORST! I asked to speak with a billing supervisor and was switched to a salesperson after almost 30 minutes of hold time. STAY AWAY AT ALL COSTS!! It will cost you! read more

If I could give Century Link "negative" stars, I would. I had been a customer of Century Link's for about the last two years. I recently moved out of state, so I was unable to transfer my Century Link service, not that I would have anyway given my horrible experience with this company. Still, the company refused to refund a cancellation fee of a whopping $139.80 !!! First of all, I was unaware that I was even on a "contract" given that I had been with the company more than a year....I assumed it was month-to-month after a year. In addition, there had never been any mention of such a cancellation fee. When I cancelled my service, I specifically asked if there would be any further charges, and the representative indicated there would not be. Yet, they charged me twice during the month following the month I cancelled. They even took a pro-rated credit of $55 that should have been a REFUND for ME, and they used it to put towards this sudden, "cancellation fee." Just like any other time I have called CenturyLink, it took me at least an hour, three or four different departments and four or five customer service reps, and still nothing was done about removing the fee. The final "supervisor" I spoke with, "Jose," was like a robot who wasn't going to budge whatsoever about the fee. He was rude and not one single person had empathy for my situation or even apologized or offered any type of reasonable explanation. As long as I have been with Century Link, deceptive billing practices have been a part of their mode of operation. Almost EVERY time I have called in to dispute an increased charge, it takes at least almost an hour and three different reps at least. In addition, they often say they will fix an error they made on my bill only to FAIL to fix it, and then I had to call a second or even third or fourth time to get the matter resolved. It is such poor customer service and such a failed framework of doing business that there is no other answer other than purely unethical business practices and deception to consumers. This practice of saying they will fix something and then not doing it, (or raising the cost on my bill without reason) has made me feel like they are an enemy that I have to watch out for. I have constantly had to watch what they bill me each month because of their past behavior. And half the time, there is an error that requires several phone calls and hours on the phone to resolve. I cannot understate how strongly I advise all potential internet customers to go with THE OTHER GUY (Whomever that may be in your city), but please save yourself some frustration, money, time, and stress and choose Cox or TimeWarner or whoever else offers Internet in your city. I WISH I had gone with Cox when I lived in Phoenix, but I had chosen CL because of a faster internet speed or something. I can't recall now. I WAS actually warned by someone else, and I got suckered in by the faster speed for a lower rate or something, and did not take my friend's advice. I immediately regretted it but was stuck in a contract. The first thing they did to screw me over was charge me for a modem they told me was going to be free. It is apparent that the employees of CL are trained to sell in a deceptive manner, bill in a deceptive manner, etc. Even the monthly bills are MEANT to be complicated to the point where even a person like me who holds a doctoral-level degree, has a difficult time figuring out what all the taxes and charges are for. Even when I put in a complaint on their Web site about this matter, I had to have a "three digit code" that is APPARENTLY listed on a copy of my bill after my account number. I had to have this just to complete the form, even though I had ALL of my other info, and it would have been extremely easy for them to pull up my old account with all of the other info. Yet, they require the three-digit pin (which I had never noticed before now, particularly since, like MOST people, I get my bill on e-mail), ---I believe they require the pin on the form to DISCOURAGE complaints. They don't want to help you. They just want your money and for you to go away. The long customer service wait times, the repetitive transferring to different departments, not dealing with someone in your own state, etc., is all meant to stonewall you. I could see it from the beginning. Even the recent call I had with them to try to get this fee removed was one big stonewall. An hour. Four or five representatives and three or four departments. It's their mode of operation, and I'd be extremely surprised if these deceptive practices are not unlawful under the consumer acts. Because of this, and because of the way they do business and the way I have been treated for two years, and then this final disrespect with the $140 cancellation fee and refusal to refund, I just cannot say a good word about this unprofessional, disrespectful, greedy, company. I give my strongest disapproval rating to Century Link. Please heed my warning. read more

Absolute worst TV provider I have ever had. That said, the internet service is good, but DO NOT, I repeat DO NOT get PRISM TV service. I called centurylink at least 20 times in a 10 month time period because of issues with PRISM TV. Reasons: Random service outages Surprise added charges Customer service hung up on me at least once each time I called. Customer service agents tried to sell me PRISM service while I was telling them that my current PRISM service was out. Maybe 1 of 10 customer service agents actually cared about my issue and treated me like a paying customer. Took 3 times to install service correctly because the cable guys couldnt crimp a CAT5 cable....seriously. Had to replace the remotes within a few months because they were defective. Agent transferred me to Direct TV when I needed PRISM service Terrible service, unprofessional, unapologetic, and unreliable. DO NOT get PRISM TV. Save yourself the hassle read more

This is by far the worst company I have ever had to deal with. This company sucks and doesn't care about you or your service. I have had the internet and TV for a few months now and it is terrible. I have to restart my box at least 3-4 times a week because the signal goes out. After two hours of chatting with someone online they were so kind to inform me they couldn't help me and it had to go to another tier. So I got to the other tier which was supposed to be the person who was able to resolve, they simply told me "there are no outages in your area and you should restart your box". Hey Genius, this is why I am calling you because all I do is restart my box. I think they hire tech people from 8th grade and just explain, just defer to someone else and you won't have to deal with it. Just keep in mind when you are on hold for many minutes at a time the recording tells you that the online chat can help you with "ANYTHING". This is complete BS and don't fall into the trap. They can't help you with anything! They will always give you a phone number to call after it takes 20 minutes for them to get your information. So you get to spend another good amount of time explaining the same situation over and over again. This is because no matter who you speak with they will always defer to someone else. I gave up as this is such an inept group of people I can't spend time talking with them. My other experience is a doozy. Keep in mind I have only tried to call Centurylink twice since I have had the service. Hence the two issues I have. We have been remodeling our house and I put another TV in a room and wanted to get another box for it. Well, last Thursday, I spent an hour and a half on the phone and online chat just trying to order a new box. Sounds simple, right? Well, think again folks. You need to realize who you are dealing with and you thought the tech service was bad! Friday, same thing. Transferred around from person to person all saying, "that is another dept and you need to call this number." Again, you get to the other departments and they have no idea what you are doing or wanting. This is insane. So, I waited until Monday, again another hour and a half of calls trying to reach a person smart enough to handle same situation. How hard can it be to order a box for an additional room you ask? Well, we are dealing with people that a monkey could handle better than these folks. Again, I gave up, I have a job and responsibilities and can't deal with ineptness of this magnitude. So finally, Tuesday 4 days after trying to only add an additional box, I finally call on my way to work, finally someone answered that had a brain in their head and said, "Oh, I have worked here a while and can't get that done for you." This was all while holding for over 20 minutes in the car. So we get to adding the order and the phone gets disconnected. I couldn't help but laugh at this point as this is so unreal I can't even believe this company exists. So now my thought is, I know the web chat can't answer any questions but it should be able to confirm an appointment at least. So I get to work and spent another 30 minutes answering worthless questions and asking all I need to know is my appointment confirmed? Again, they give me some BS number to call again. So, I call the number and was on hold again for 20 minutes. Finally, I got an appointment to bring me a box. But of course, could not answer one other question I had. I want to cancel my service so bad but I can't take the time to even call to cancel. This is how they get you folks. You will never be able to cancel because they make getting a hold of someone so difficult because they know the network sucks and after a while you will just have to give up in defeat and keep this crappy service. All I hope for with this post is you don't waste your time with adding this service. I was not happy with Cox but CenturLink makes them look like the best company you will ever deal with. Very disappointed customer. read more

This Con company is complete and utter trash first go-around with this s*** company they send my equipment to the wrong address and still charged me not to mention on Startup the guy ran my credit 4 times to a point where I had to make a down payment when I didn't have to the first time.. customer service is a complete joke the second time around I set up an account using my sister's name they ask you in the beginning of set up what do you need the Internet for I tell him home security and screaming for my children they said that's fine it will work come to find out they can't even send me 1.5 mps and it won't secure my home North stream so they took my money didn't tell me what they were providing me would not help me then I was never provided any service and I'm waiting 15 16 days for my refund that has not yet come I called twice and they say both times their systems are down but nobody can give me an estimate on when my refund is going to get processed this is a car company they're pieces of s and don't ever get your money to them I'm going through a pandemic with two children at home and they're out there bored as heck for this company cannot do their job but they know how to take money and run credit pretty damn well if I can I will give zero Stars read more

If you're looking to get internet and cable stay away from CenturyLink. I've had service with them since August and I'm on the phone with them every month trying to get my bill corrected. They have billed me twice for the same account, they've sent me modems that I didn't need, sent out technicians when I didn't need one, their customer service is horrible. I have just cancelled with them. If I went into detail about the problems I've had with them there wouldn't enough room on the page to list them all. WORD OF CAUTION...DON'T USE CENTURYLINK. read more

CenturyLink disgusts me. I am literally counting the days until my contract is up. There is way more advertising on Prism than there is content. CenturyLink should pay me to use it, instead of me paying them. It would cost me more to end my contract than to let it ride out for the last 2 months. I already have service with someone else and have already disconnected their equipment and line. They will hold me to the contract, but I will keep posting negative reviews. Their ratings are already in the gutter. They do not care. They will suck whatever they can out of us with poor products and service. I only went with them because when I moved, Cox did not have service on my block. Phoenix desperately needs another carrier. Hope that happens soon, and everybody can kiss CenturyLink goodby. read more

Would give zero star if possible. Customer service is horrible. With a hour wait time on phone then you get cut off. Their online chat is no better. If you do happen to get through, the person must be in another country because you can not understand them. Then you have to be transferred to different departments or different people. If they finally will send someone out, you must to be at home all day for them. They will not give you a 3-4 hr window even. They say you have to be available there from 8-5 pm. Then they come out say it is fixed but service goes out again a hour after they leave. Service is very unreliable. I have had to reset our 2 month old modem bought new from CenturyLink over 20 times in last month and they still have not got it fixed. Two days off work for them and hours on the phone with them. But their full monthly bill comes in like clock work. They never have a problem with that. I can not believe this is a so called communication company. read more

I had centrylink at my apartment and was moving. I didn't want to keep the service initially because it was such a bad connection but caught up in moving I just transferred services thinking it would be easier, worst mistake ever! After calling over 20times throught out my experience i spent over 9hrs on hold total spoke to 36 different people on every department had 2 technicians one who actually closed the ticket as completed without EVER COMING TO THE HOUSE! Went without internet for 8days and was told I wouldn't be charged for any amount of the bill because it was such a disaster! Well my bill ends up being taken out of my bank account yesterday still, not prorated for the 8days without service but the ENTIRE AMOUNT. It's a Saturday so of course nobody there I can talk to and I'm sure I'll have to explain my entire story to the next agent because there is no communication between anybody at this company. Point in case don't get centrylink. read more

Century link is one of the shadiest and hidden cost company's I know. ***Consumers beware! Also they lock you in a $200 cancellation fee if you are unsatisfied and want to cancel before two years. Cox is not good but century link is worse. Worth the extra money at Cox at least you get help. Bad bad bad company. The speed is slow even though they say you only need 40 to stream. Also my Internet would go off a few times a week and I had to reboot it. What a joke this company and their services are. This company is aimed to screw customers over.. Don't order! read more

Century link sucks period ! The customer service and the internet service . I called to cancel my on 10-14-19 service and was told that CenturyLink doesn't pro-rate bills anymore effective 10-12-19 amazingly 2 days before I called to cancel .I told the agent I attempted to call on Saturday the 12th to cancel and of course CenturyLink is closed on the weekends lol. She told me well there are other numbers you could have called to get an overseas agent. I said I called the 800 number I've been calling since I had the service. Also told her I never received any type of notice via mail or electronically that the new so call no pro-rate was taking affect. Then when I asked to speak to a supervisor she told me one wasn't available that they would be busy for the next hour . CenturyLink sucks!!! Do not I repeat Do not get the service. Whatever other service is available to you in your area use it even if costs alittle bit more. CenturyLink SUCKS!!! read more

Worst service I have ever had.Call to schedule install coming from Orange County to business in AZ took off work Window was from 9-1no one showed. When we called they said installer had till1No one came at 1Called again they said window From7:59 to 4:59.We cancelled. Installer called an said we were never scheduled.Called back account was noted to not show up after one.They called Nod An all the would do was waive install fee?But that's it.6 hours drive be at the business for install for no show business opens in 3 weeks an we have no internet or phones. An discount on bill nothing. After we all took off work to be at the business on a weeks day because they don't service weekends! Worst service I have ever experienced. I would never recommend them to anyone. I am highly unhappy with their service read more

CenturyLink is the worst company when it comes to servicing their customers when they have internet or Wi-Fi issues. Even though when you call them and they do a health check and it comes back negative and they check your modem and it says it is successfully connected when in fact it is not and not getting any Wi-Fi signal. When you call CenturyLink you are on hold for at least 20 plus minutes to talk to a supervisor half the time you can't understand them and the connection is static and you get disconnected. They are not helpful they are not interested in rectifying the issue all they repeat is I am sorry that you are having this problem. I have been a long-time customer of CenturyLink and for the life of me I don't know why? Mywifi has been intermittent since last week Thursday 5th of September I know how to troubleshoot and when you finally get a representative I've already done their troubleshooting that they want to go through with you on the phone been there done that. They want to blame other isdues on their incompetent equipment. My home security system relies on Wi-Fi but whenever it is cloudy out whenever it rains Whenever there is lightning Whenever there is a helicopter flying over I don't get Wi-Fi it goes out my phone doesn't get the service my laptop doesn't get the service my Smart TV doesn't get the service but yet they don't have a problem with taking my money out every month. They have never credited my account for the inconvenience nor offered to. I was recently on vacation in a third world country and had Wi-Fi through the hotel free well I was sitting on the beach and had perfect non interrupted Wi-Fi now somebody please please tell me what is wrong with this picture. I am thoroughly disgusted with CenturyLink and the service that I receive they are thieves and they don't care about customer service nor do they care about the Loyalty of their customers. read more

if you need to upload pics or files, look elsewhere... can't even upload a single pdf to send to a client.. very frustrating... also, we seem to just get dropped from connection every couple days for no reason... always when your trying to do something online... what a pain in the a$$! I will be switching as soon as something else becomes available read more

Our connection was fine until we had a storm and then I would have to reset my modem every 5 minutes to get any signal at all. Our security system is set up on our network so if the connection shuts off (like it does every 5 mins) then our security system doesn't work. I've called them 3 different times. Their customer service makes you talk to 4 different people and you have to tell them all of your info every time you get a new person which is so frustrating. Each phone call was at least 45 mins. Half of them don't speak English well. Finally they send out a tech and tell me it's an outside problem. He says he's an outside contractor and that century link needs to replace all the lines on my whole street!!! He said to call if my service didn't get better so I did... twice... with no call back or help. Now my connection is WORSE after the tech came out. We will be switching to COX. We're willing to pay more money for better service. read more

CenturyLink is struggling financially. When a companies CSRs argue with you over cancellation, and keep you on hold for over an hour waiting for a manger (they are hoping you will hang up) they are struggling financially and hanging up on them is NOT a cancellation. My father has been trying to cancel his service for four months now. He called in October and received a cancellation number; he received his "final" bill in November and paid it--done. Wrong! December rolls in and he has a new bill with "previous charges" added. He calls and disputes the bill... with the cancellation number and they say "it is for your prorated charges when you canceled." He paid that in November. He tells them to cancel it, they give him another cancellation number, and they say that it is canceled. In January, he receives a new bill with all the other charges, over 200 dollars. If you have canceled with CenturyLink, call them back and verify that your account has a zero balance. They will: keep your account active, send you bills for service you do not have and send you to collections. You need to: keep every name you talk to; keep all cancellation numbers, and if you have to, go to a physical store front and speak to someone in person, bringing with you the previous bills and all your logged information. read more

I did not even use my services for a full month before I decided to discontinue and switch to another provider. Bundled with DirectTV who set up a date/time for a CenturyLink tech to come and install a phone jack in my home. DirectTV told me it was a one time charge of $30 for the install because I am bundled with both providers. First months bill comes and the tech install is now going to cost $100. Tried multiple time to speak with someone at CenturyLink. Was transferred MULTIPLE times to wrong department, was on hold for over an hour, finally got ahold of someone and he was completely rude and saying what happened could never happen because it is "illegal"? Terrible customer service, completely unacceptable and unorganized. Disappointed with services and will NEVER recommend CenturyLink to anyone. read more

Ordered their internet service, and made the earliest appointment available, which was Friday the 14th. I asked my previous provider the cancel my internet service in the 17th, since my new service should be installed by then. On late Thursday they sent me a vague email stating there's a delay in my order due to "equipment issues". The email said the delay could range from a few days to a few weeks. I called them the following day and asked for more details. The person I spoke to was very short with me and really didn't have a sense of urgency. They said some local repairs were required, but they could come out Monday the 17th between 10 and 2. By 4:30 no one arrived so I called again. Again the person on the phone was very short with me, gave zero explanation as why they hadn't made their second appointment, and said the next appointment available wouldn't be until Saturday. Meanwhile my current service was scheduled to cancel by EOD. I asked the person on the phone if I should cancel my order. They replied with "I'll cancel your order" and then hung up. This company clearly doesn't care about retention, of this is how they treat brand new customers. My household is now without internet. Meanwhile I have a daughter taking an online college class. Terrible customer service all around. I wouldn't recommend them to anyone. read more

Worst company ever as far as getting in touch with someone .... they rival the IRS for hold times! Awful service for a phone/tech business. Century Link is bad at customer service. read more

I can't imagine a worse "customer service"! They keep billing me for TV service that was never even started. Every time I call them to complain I'm on the phone for over an hour! And this agonizing process has taken place 4 different times! They claim customers can't speak to supervisors. I could go on and on about the abuse my wife and I have gone thru with them. DO NOT even think about doing business with CenturyLink. read more

Centurylink has the WORST customer service help! They are a internet provider but yet they linked my account to an account that has been closed for 10 months and that also has an outstanding balance....WHAT KIND OF CRAP IS THAT!!! Oh and they have this "wonderful" "chat line" that is suppose to solve your problem, yet an hour and a half later not a damn thing was solved!!!! So guess what.....Yes I had to call in to try and get this problem resolved but then again and hour later NOTHING was resolved BUT I will get a call in the next few days with a resolution....WHICH DID NOT HAPPEN!!!!!! So here I go AGAIN calling them up but now with an ATTITUDE. I WISHED I WOULD HAVE NEVER SIGNED UP CENTURYLINK!!!!!!!! read more

i am giving one star, only because yelp doesn't give a negative star option. i dropped my century link account after a month an a half over them trying to fix my phone service. in this time i had no use able phones. 10 or 12 service techs later i dropped century stink. next came a bill for almost $500.00. then they dropped it to around a $170.00, (for installing 1 phone jack less than a foot away from their box. sent in a payment, which they excepted as "payment in full" on my account. now i am getting calls from some collection agency wanting money. stay away from century (stink) link, service is no good, and they are robbers. read more

I have never had issues with century link. Until now. I recently moved into a new complex where they offer extreme discounts.. Little do they tell you their extreme discounts include shitty customer service. I called in a Monday to set up the account or rather transfer services, they couldn't send someone out until the following Monday which is understandable. Come that Monday I had an "appointment" between noon and 4. I had to work that day so I called first thing at 9am when the Arcadia office opens and left my FIRST voicemail asking that the technician call 30 mins prior to coming so I could leave work. No returned phone call even though their voicemail says "leave a voicemail and we will return your call SAME BUSINESS DAY." I wait about 2 hours and call back, talk to someone who wasn't rude but just didn't care and asked that he have a technician call prior to coming. Hey said that is standard practice anyways. Cool. Fast forward to 3:15pm still no call from the Technician And it was getting late in the day, too late for me to leave work and still come back by 5, So I make my third phone call and leave my SECOND voicemail advising that it was getting late in the day so I felt as though we were going to have to cancel and reschedule for a different time so I can better prepare with my work schedule. Again, no returned phone call. The technician ends up calling me AT 4 saying "hey I'm here where are you?" I advised that I was still at work and was told that he would be calling prior to showing up at my door, he did not. He said he had another job and would come back at 5:30 to work with my schedule. Honestly John (technician) was SUPER FRIENDLY and if anything he is the reason I even give this job a 1 Star. But fast forward to Tuesday. My internet completely stops working after 1 day. I call technical support after hours and they see that my order has been canceled and I will have to call during business hours. So I do. On Wednesday I spoke with Lindsey in technical support as well as her manager because they couldn't figure out why my order was cancelled. Finally it hit that it was probably due to my voicemail, the one I left on a machine that says "WE WILL CALL YOY BACK SAME DAY" had they actually done so I would have advise that John did in fact cone out and complete the work but instead they took that voicemail, cancelled services and never thought to call back to reschedule. So due to this Lyndsey states can't get my services uo and running until tomorrow (Thursday) or Friday but no one needs to come since it's already been set yo. Come Friday, still no internet. Now it is Saturday morning and I call and talk with whom I believe to be the same guy I talked to Monday morning about the "phone call prior to coming out". He says "looks like we have it scheduled for someone to come out on Monday" they have to AGAIN come out and set up everything and I have to AGAIN talk to my boss and see if I can take off a little time from work. Now I have data charges uptheass because I haven't had wifi for 2 weeks. And finally this person on the phone at the century link office in Arcadia, Arizona says "sorry but that's what it is" K. read more

If I could rate this company at less than one star I would. I spent over an hour asking questions of the employee from Century Link, which I found out she was paid via commission on sign ups. I asked if there were any contracts involved in signing up for internet and tv to which she answered no contracts. Not only is there a 24 month contract for signing up for direct tv which is a partner of Century link thru AT&T, but a penalty for not abiding by the contract. She lied to me to get her commission. She also gave me a price quote which appeared very attractive, but when the emails started coming in about my signing up with their company, the price was much higher. I was lied to in this regard as well. Luckily the install had not taken place yet so I had to call two different companies to get everything cancelled. I feel like I wasted a large portion of my day for nothing. This company is a farce and Directtv which is their partner is even worse with their lies and misrepresentations. I wanted to get away from Cox which continues to increase rates at an average of 12-18% annually, but I'll stick with them verses being lied too. Centurylink should be closed for their misrepresentations by their employees. read more

I had scheduled for new service to be installed in my home today between 1:00 pm and 5:00pm. I took a half day off of work to make sure I was here to ensure the install could be completed smoothly. I received a voicemail at 2:23pm today saying there was an issue and the installation couldn't be completed and to call them for more information. I called thinking stuff happens and something must have happened unexpectedly with the install prior to mine and maybe I was being pushed back a day. NOPE, They called to tell me there was in issue with their system on the day I made the appointment and that the payment couldn't be completed. Why it took them until an hour and a half into my install window to figure this out and let me know nobody was coming I don't know. As I said earlier I took the time off work for this and this is how they treat a potential customer. When the lady said it's no problem she can take the payment now and we can schedule another appointment I told her exactly the situation and she simply said "I am sorry but if we can take your payment we can reschedule" again. At that point I just told her no thanks and I will be sticking with comcast. At least they had the decency to show up on time to our appointment. I will recommend to everyone I know against using this company... read more

CenturyLInk has the worst business practice I have ever dealt with. They charge fees that do not make since and even when questioned about it they still don't know how to explain where all these charges came from. I should have never started business with them. read more

My girlfriend and i switched from cox to centrylink in February. When we set up our services we were told that our first bill would be due in April. Now here we are at the end of March and they shut our services off. When my girlfriend called to find out what was going on the representative turned on the services again and was told nothing about any problems. 2 days later they have shut off our services AGAIN. Now we have spoken to 10 different people today out of which only 3 were actually helpful and not down right rude. We were lied to about getting in touch with corporate offices. Given the run around about how this is our fault that we did not pay the bill. I never received emails, calls, or any type communication regarding these issues. Upon speaking with every department and trying to explain over and over again how this should not be happening i was still told that i had to pay the "past due amount". Even though their representatives told me incorrect information i was still being penalized for their mistakes. I was told unless i pay, they can do nothing to help. Even when i was sent to finical billing assistance i was told that i was not eligible for assistance because once the service has been interrupted the past due amount must be received. I for the 100000 time had to explain how i was interrupted 2 days prior and turned back on immediately and was told absolutely nothing about setting something up to stop further interruptions or that further interruptions would even occur. When trying to explain the issue i was told that "i need to help myself and pay my bills". As you can imagine by the end of these conversations i was at my wits end, everytime i asked to be transfered to a manager or higherup i was hung up on. I have never been more disrespected, belittled, and spoken to with such blatant unprofessionalism in my life. AND I WORK IN CUSTOMER SERVICE. Plain and simple, their company screwed up and they were unwilling to listen, help or resolve. I switched to this company thinking that it would be an amazing price and experience and so far i am so unsatisfied that i am tempted to rip out the equipment and set it all on fire. If i could give this review a -5 star i would! read more

customer service is horrible. you will be on hold for a long time and the reps will not take care of your problem

The price is OK. I wouldn't have switched if COX would not have been charging so much. One problem is the PRISM TV sometimes freezes. They also don't offer the NBA channel. read more

Worst I have been treated in a while by a company. Scheduled service for the 1st from a 9am to 1pm window. Waited all day until 345pm then called and spoke to Lucas who tells me that the service guy is at The box working on issues with my line and i will be completely installed by 445pm. 515pm i call back and am transferred everywhere until finally i speak with a supervisor Monica who proceeds to tell me that my service was never even scheduled for today. They tell me that this almost never happens. WHAT????? This should never happen!!! So i was lied to first by an agent then told i was not even scheduled. Think that i will be expedited for install the next day? NOPE, they tell me the earliest they can schedule me is the 5th, will that work?. No because i have what you call a Job that requires me to show up. Then she says, ok then we can a schedule you for next Friday will that work? Guess it's going to have to now isn't it? So my first contact in a very long time with Centurylink I am blown off and lied to and shown i am just a number and not a customer. My recommendation is to run very quickly away from this company who does not care about the people who keep it in businesses! read more

Lousy customer service. I had Century Link for over 30 years. Recently had to cancel internet and phone service because they did not provide higher speed internet in my area and I no longer needed my home phone. My account has been paid in full since January 2019. For two consecutive months, I received an email that my account is ready to review but the last 4 digits of account number are not the same as my previous account. I ignored the first email but called them today and CSR Sonny was not helpful and couldn't explain how a new account had my email address associated with it and said it won't happen again. When I asked how this could happen he gave me an unacceptable answer and was rude (told me I didn't understand what he was telling me) so I asked to speak to a supervisor. He initially told me I'd have to hang up and call back but when I told him he better transfer me he said he would but it I'd be on hold for at least 25 minutes. He did transfer me and I was on hold for about five minutes so I'm thinking he figured I'd hang up before supervisor answered. Jeff (supv.) wasn't much help either. He kept interrupting me and said there was a known computer glitch about this and it shouldn't happen again. Not reassuring that someone else's account has my email address. I very seldom write poor reviews but I would definitely not recommend Century Link based on their customer service alone. It seems once you are no longer a paying customer, they won't try to resolve your concerns. read more

Do not answer the door to the ATT/Centurylink sales people. They are pushy and lie to you. I thought the deal that they offered was great so I agreed to set up service. I told them I didn't want my credit checked the sales girl Kim-Amy Nguyen assured me my credit would not be checked. I didn't provide my social security number to her at all. Well Monday morning I get an alert from my credit monitoring agency stating Centurylink did a credit check. I assume they had my social from years back when I did use them for internet services. Centurylink did not have authorization to check my credit. I called to find out what went wrong, I was looped to 9 different people, not a single one of them helped me or could offer me any expination on how it happened. All they told me was to write a letter to the corporate office. I am beyond frustrated with large companies like this that have zero customer service and offer no explination to their shady buisness practice. read more

I give them zero stars. Worst company ever! I hate CenturyLink! There customer service is horrible and they have messed up my bill several times. The service itself keeps going out too. We had to keep resetting the modem over and over sometimes several times a day. You start out paying about $40.00 but then after a few months it goes up to $60 with all the extra fees and taxes. Had to deal with them with billing for Directv too. I have canceled all services that I had to deal with this company with. Do not use this company if you don't have to! read more

I had centurylink and prizm TV and moved and prizm TV wasn't available to me. so I only transferred my internet. Every time I called to inquire about the $100 deposit that prizm tv was holding no one could give me a straight answer. I took the TV equipment to a centurylink store (83rd and Bell Road area) and when the guy working pulled up my account he said that I should be turning in 3 boxes but there were only two in the box of equipment I handed over, and suggested I take all the equipment with to go home to get the missing box, and turn in everything together. I returned a week later with ALL of the equipment and was given a business card with notes jotted on the back of what I had turned in and was told that was my receipt. Why my account wasn't immediately notated, I have no clue as they were able to access my account once before to see that I was short one box the first time I went to drop off this equipment. After I moved I NEVER received a bill for the internet service at my new place and when I called the person I spoke with couldn't find my account, because I didn't have my account number. Came home yesterday and my internet was shut off, so when I called to see what I needed to pay I spoke with Rebecca who was extremely rude and rushing me because I called about 4 minutes before billing was closing (I'm sure she didn't want to have to stay late) I was told that my account balance was $700!!!!!! when I asked how that was even possible, once again very rudely I was told "just hold on a second and I will tell you" She said my October bill was $59 and that it was weird because it should only be $25 or $30 and she had no idea why I was being billed $59 nor did she care to investigate. Then I was told that I am being billed for missing equipment because only ONE box was turned in. when I told her that I did I fact turn in ALL of the equipment she didn't care to hear and said well if you have a receipt you can email it to us however didn't offer an email address. Ms. Rebecca was in no way interested in helping me resolve this issue, she was extremely rude and couldn't wait to get off the phone with me. I did find out that the reason I never got a bill, was because when I transferred service (a.k.a. moved) the representative never bothered to update my address so the bills were going to my old address, and I still have not received or been able to talk to anyone about the $100 deposit, but CenturyLink had no problem billing me for the equipment that I returned to them. I don't know why they would think that I would want this equipment, why I would only turn in 1 box, since I can not use the service if THEY do not activate it. This is the absolute worst experience EVER!!! Horrible customer service and there seems to be no system in place to ensure that things are being done and recorded properly. SHAME ON YOU CENTURYLINK!!!! read more

Friday they sent internet tech out but here it is Sunday and it still is going down every hr. Give me a break I get better service with my mobile hot spot than I do with Century LInk. read more

Terrible internet and cable company. If I could rate zero starts I would. I had this service for two years. The first year was great while I was still in the PRISM promotional period. Once the promotional period ended my bill became erratic. Each month a different total was due and I could never get an answer why when I called in to customer support. Those calls would last at least one hour each as I kept getting transferred to incorrect departments. I cancelled my service and paid what I thought was my final bill. Two months later I was sent a another bill. I strongly suggest going with a different company. Cox is more expensive but I never had such terrible customer service. read more