Absolute WORST customer service on ANY industry I've ever dealt with. You will spend HOURS on hold waiting for resolve and eventually never get any. They have the "WEAR YOU DOWN" tactic as their modus oparendi, keeping you on hold for hours and transferirng you to departments that ultimately disconnect!!! DO NOT get caught up in their new customer ploy - you will be billed DOUBLE OR MORE at end of promo. Watch out! Opt for any OTHER provider besides Centurylink, how they are still in operating based on these reviews is BEYOND me. NEWS MEDIA??? read more

this is the worst internet ever! its out more than on & my friends agree. expensive too! shame on them

I ordered DSL with self install. Tech came to door to install. I explained to tech that I did not order tech install. Tech then turned on service on outside and I installed it on the inside. Just received bill and they billed for tech install. After an hour on phone and talking to 2 representitives they finally agreed to credit the charge because they found tech notes that said it was a self install. Rep said the credit wont show up until next bill and I have to pay full amount. Very poor customer service. read more

If I could give a ZERO I would... Same old story, I took what I thought would be a 1/2 day off of work to get our internet installed between 8am - 12pm (I still can't believe that a 4 hour window for service is still acceptable for any service, but here we are).... The Tech never showed up. When I called, at 12:45, (and was on the phone for 40 min) I was told his last call was taking longer than expected, (when I asked why I wasn't notified of his tardiness as promised in the sweet "welcome to Century Link" email I was given, it was dead air). I asked if we could reschedule for tomorrow morning, because as of now, we have no way of knowing when he will show up or how long it will take, and I need to pick up my children from school at 3pm, I was told it would be next Thursday until they could get someone out. UM WAIT... I am paying you for a service that you can't deliver and didn't even have the courtesy to let me know you wouldn't be able to deliver and you can't get someone out earlier to actually install the product we paid for???? Right, so, now I join the countless numbers of unhappy CenturLink customers, who unfortunately don't have a choice but to be their customer because their isn't another option in our area. This is a stellar business plan. I guarentee if they had competition, and their customers had a choice of internet providers their service would be better. read more

my bill was $59.00, they drafted my account for $210.00!!!! i have a $150.00 credit, they said they need proof that they received the money (because my 150$ credit wasn't enough)!!! i faxed the proof and they said they will send a check in the mail!! they are able to draft my account but cant reversed that??? every single time i call they send me to 3 different dept. billing, financial then customer service!!! i am fed up and canceling, what a joke! i have never dealt with a company like this...zero stars!!!!! read more

CenturyLink is the single worst company I was ever done business with. Their customer support reps can't do anything so you have to be transferred into 6 different departments their modems never come even when they say they are "Overnighting" a modem that is a lie. My "Overnighted" modem took 3 days to come. They completely messed that account up to the point where I had to cancel return the modem THEN START ALL OVER. My internet was supposed to start on the 31st of August here we are on 9/15 still no internet in site. read more

awful survice and worse customerservice! called to make sure payment was up to date because we switched services. waited 25 minutes. then customer rep. answered took my info and put me on hold for 30 minutes. only to relize she put me back in the hold cue. not happy. i was thinking of signing back up. not now, not ever again and no body should ever use this company. read more

CEO of this company suck and should be FIRED for not training employees properly . This is the worst customer service I have ever experienced. I have been a CenturyLink customer for a 6 years. Its got sooo bad and worth then it was when i sigh up . Constantly hours on the phone trying to get someone that has a clue as to what is going on and what to do , or how to resolve problem .CS representatives are not rude but they have no clue what they doing .I cancelled my service on June of 2020. On July saw charges for next month. Was for 34 min waiting wile someone was on the other side , 27 min on the phone to fined out why i have been charged. promised have refund . Well, i have been charged again LOL Now I was waiting for CS rep for 40 min end find out that my service actually was canceled on August 3/2020 and from supervisor on August 8/2020. Wasted my energy and time . I was on the phone for 1 hour and 26 min hearing different explanation from 3 people . I definitely not coming back . Thank you NO thank you. read more

My appointment was schedule for Saturday, however the technician apparently came on Tuesday without us being home or being notified of a change in the appointment, therefore had to reschedule plans for Saturday thinking the technician was coming, I was never notified of a change until I received an email asking for a survey of an appointment I was not aware of for Tuesday. Not only that but how am I suppose to know if the technician was able to fix the problem? No note left on the door, no phone call or email regarding the appointment other than a survey questionnaire. The only reason I continue to work with centurylink is because it is the only internet service provided in my area. I had to go through 3 different representatives before one of them cared enough to send a new router and then had to go through another rep when the new router didn't fix the issue to get the technician to come out. I pay $60 a month for totally unstable internet and then have to deal with poor communication from this company. Don't even get me started with trying to reach an actual person when calling the company itself because it's literally like pulling teeth since half the time the automated robot can't even understand what I say when putting in my account number. read more

I have been using the set price for life from CenturyLink with no problems until I moved and tried to disconnect service. Two days later I am still on hold going on 42 minutes :( read more

I honestly don't think they deserve not even one star the deserve a negative. CenturyLink customer service is unprofessional. I was very excited to become a customer on August 8th, today is August 25th and I never received my modem that they say they mailed out twice or my services, I paid for services that were never provided to me for 3 weeks, every time I would call to solve the problem calmly, even though I was very stress out due to my kids not being in class because we don't have Internet connected, I was dealing with CenturyLink unprofessional customer service and extremely long holds and my childrens schools administration wondering why they're not in class. At times the representatives would just ask for my basic information and then transfer me without even telling me sometimes and I would be on hold for a long time once again, I had to call plenty of times within a 3 week. Wondering when my services were going to be connected when I was going to get my modem, I'm in a wheelchair and I would have to go back and forth to my mailbox to see if I had received the modem. Once I called and I was on hold for 4 hours I thought finally after being on hold for so long the representative will help me but apparently not because I still have not received my services or my modem, I've been so stressful with CenturyLink I cried because this is just extremely unprofessional. I gave up and I called to cancel my account with them and honestly that was extremely much faster, the entire call including meat being put on hold took 15 minutes to cancel with CenturyLink, only if the representatives connecting the services would be that efficient. honestly canceling with CenturyLink was the most stress relieving call I've had this month. read more

If I could give CenturyLink 0 stars, I would. There is no end to the madness that is this company. After 3 years of spotty service, we moved to a new house and asked to switch the service address, which they agreed to do 6 days after we called. When we moved in (4 days before service was turned on) we realized we needed a jack installed, so we called back. They told us they could get someone out on August 21st, which was 7 days after they turned the service on. On August 20th, we called to confirm the appointment that was anywhere from 1:00 PM to 5:00 PM and were told that we could call on the 21st and get a more specific time that the technician would be there. I took time off of work to be at my home during the time they told me to. I called to get an ETA and after spending TWO hours on the phone with these horribly trained people, found out that they did not schedule the technician correctly. I was very upset and told them that I could not take more time off of work, but that we really needed internet (I have medical devices that I upload to my doctor every week). They told me they could have someone come out the next day. I told them that was unacceptable, so they offered to give me $100 visa gift card. I told them no, so they offered to waive the installation fee. I told them I would have my husband there for the installation the next day. They came back and told me they actually could not get someone there until the 27th!!! The lady on the phone then proceeded to ask me what she could do to receive a perfect score on the customer survey about the phone call. What?! My husband called back that night to cancel and was told that they could override the schedule and get someone there the next day... I can not believe the horrible level of service I received from CenturyLink. I can not believe they are still in business. I ended up calling Cox and getting service turned on as soon as we bought a new router/modem. read more

Century Link has had the worst customer service I have ever experienced in my life. I have been a customer for over 4 years and have always had problems with billing and their customer service. I called in today, long before the office was closed, and was placed on hold for an additional 40 minutes then hung up on. Upon calling back k was informed the office was now closed and Sylvia, the customer care representative, was absolutely rude. Asked me what I wanted and that there was nothing I can do. Explaining what happened I was told, well, call back tomorrow, I can't help you. Overall, I have never had such horrible customer service and absolutely despise everything about CenturyLink and am closing my account. Horrible company!! read more

If I could give this company a negative review I would, instantly. I HATE, DESPISE, LOATHE Century Link. The only reason I have them is because they are the only company my complex is wired for. I have tried everything I could think of to go elsewhere, but no. I'm stuck. The service is horrendous, they never tell us when we're going to have an outage, the access to the website is spotty at best and there is so much more that I can complain about but I want to go to bed some time tonight. So if you have a choice, unlike me, take any other route than Century Link. ANY route. read more

Back in December I ordered the service, I got my modem, but it turned out I needed a phone jack so I had a technician from CL come and put holes in my home to install a phone jack. Cool, whatever, but then the technician told me it would cost another $300 to hook up a cable from the jack to the power supply outside. This was not something I was aware of prior. But I figured it is what it is, so I gave them the go-ahead. Boy, do I regret this decision. They didn't even bother to bury the bright orange "eyesore" of a cable and just flung it across my lawn with no care. And they expect me to pay $300 for this? I was livid, and contacted customer support and told them to cancel my service. I also asked them to send a technician out to remove the cable that is lying in the middle of my yard. After having 2 dates where they told me a technician would be out to fix the issue, they never arrived. I have been at this for a month and a half and I either get transferred to a division that couldn't help, get hung up on, or the service on their end cuts out and I have to do the process all over again. Hours upon hours on the phone and still nobody has come to fix the mess. Horrible company. read more

I have been getting the run around from Century link for a week now and all I want to do is cancel and close my account. Nobody seems to have any clue about what's going on, and I keep being referred to different departments and speaking with people who are either rude and can't help me, or just plain can't help me. I have wasted a total of about 4 hours on the phone with these people and nobody has helped or can give me an answer about whether my account is closed or not. I even asked one of the customer service agents for an account number and she said she didn't have one. How the hell is that even possible for an account that I'm A) paying for, and B) currently marked as "live"? Initially, they had an incorrect unit number on my apartment and I had to jump through hoops just to have it corrected. At that point, they informed me that I would be charged $150 for the modem they sent out to the wrong address if I did not send it back. i never received it, BECAUSE IT WAS SENT TO THE WRONG ADDRESS. Error not on my part, but I'm told to pay for it? Nope. I try to be patient with people in customer service because things generally are not their fault, but patience was difficult to maintain in this case. After the experience I've had in the short time I've dealt with Centurylink, I would never recommend anyone to them. In fact, if I could give negative stars as a rating, I would. read more

The worst service ever. And service is important when your internet goes out regularly, as well as your phone. The sales people simply lie, the bill changes for no reason anyone can explain. I hate them. I think I will switch to Cox.... read more

Worst customer service I've ever experienced. When we moved to Phoenix we decided to try a different internet and tv provider. My husband called Centurylink who promised him the best deal ever, and could beat the Cox price. We were promised no contract, superior customer service, $200 gift card, free installation, at a reasonable rate. My husband called centurylink customer service number line numerous times for issues we were having and those people were not helpful at all. We were supposed to be bundled with direct tv and the payment taken out of my checking account. That never happened. Direct tv took out monthly payments, but not century link. We didn't know they were 2 separate companies. A few months later, I receive a past due letter from centurylink stating they were going to cut off service. So I called them and asked what the $236 bill was for. The guy said for 2 months of service and installation. Wait a minute, we were supposed to get free installation. I told him we thought this was bundled with direct tv and this was supposed to be taken out of my checking account but I never received a bill from centurylink until now. I also told him we never received The gift card or any letter indicating how to get this. After waiting over 10 minutes for the employee to find our account, he apologized and said we were supposed to get free installation and he would give us the $99 credit on our account. He explained it takes a few months for the services to be bundled and they are separate companies. We were never told this when we signed up. He apologized and said he would make it right. The next day I received an email saying we had to go paperless or we wouldn't get the discounts. I called again and after 10 minutes of this guy trying to find our account , he said there were no notes indicating we were entitled to free installation and we wouldn't get the $99 refund. I asked to speak to a supervisor and he told me rather bluntly this is company policy and she would tell us the same thing. So I asked him if he was willing to lose us as customers if we canceled centurylink and went to Cox? What happened to all the promises we were told? What happened to the great customer service? He said nothing. So for future centurylink customers- don't do it because you will get nothing but broken promises , people who don't care and unnecessary aggravation that you don't deserve. read more

Century has by far been the absolute worst customer service of any public utility company I have ever dealt with over the past 45 years!!! They off shored their help desk resulting in over promising work to be done and then under/non delivering the results! 3.5 years ago we moved into our current house and as CenturyLink was 'the only game in town' for our location, we had to use them. For weeks, we tried repeatedly to get our land line phone (spotty cell service in our hilly rural area) and internet service activated. Each time we talked to the out of country help/service desk, we were told the service would be turned on by 5:00 that afternoon. NOT!!! Finally I went to a local CenturyLink office and made arrangements LOCALLY to get the service turned on! The local technicians were great and explained to me that if I were to have any further trouble or need service again, that I NOT call the national help/service desk as they were totally worthless! Yea, we noticed that... Their own techs tell you not to call the help desk but to call a local office! It's that bad!!! And now, just today, another new chapter in the CenturyLink book of how to shaft customers was delivered to me... Received an email today (June 24) from CenturyLink regarding a bill I've already paid (the check has even cleared the bank)! But as I read the email, they talked about their new billing format and some other 'window dressing'. Mention was made in small print that to get onboard with the class action lawsuit that CenturyLink has managed to get targeted with (gee, I wonder why, perhaps pi** poor customer service?!), one has to click on the link/button buried in the email and one has to file BY June 23. Today is the 24th! I am totally convinced that with all the other BS I've had to take whilst dealing with CenturyLink, this was done intentionally so I could not make the filing deadline. CenturyLink is a shinning example as to why anti trust laws need to be enacted and enforced to protect customers from the kind of 'We don't care, we don't have to' attitude from businesses that operate in a vacuum where there is no other real competition. If they had to compete in an arena where a competitor could provide better service, I am sure they would suddenly start to care. If I could give a negative 5 stars I would. CenturyLink is an absolute nightmare!!! Perhaps a phone call to my state's public utilities commission is in order... read more

I'm a small business owner, I have been trying to get my internet for almost one week. when I call i'm on hold for more then 10 minutes. when I got someone to talk to I was on the phone for over one hour and they couldn't help me. they also charged me for service that I don't have. bad company bad company. read more

This is the worst internet provider in the valley beware, they do not honor their customers. It's been 6days and 3 techs later and I still have no internet service, it's fine. Cox is expensive but you will have service 95% of the time with no issues at all. I'm going back to cox tomorrow morning, I can't devote any more of my time or effort into calling centurylink I literally should've been on the payroll as much I have called them this week and last with still no results. Again beware ! Cox or http://www.wydebeam.com are the way to go in the central PHX area. read more

Century Link is a disaster! It has taken me 5 phone calls and a chat online to cancel my service,....I'm still waiting for boxes to ship back equipment while they keep charging my account!! Do not use their services, you'll regret it. read more

We have been CenturyLinkcustomers for over 3 years. We had to fix(upgrade) our modem once since our internet was very slow. We bought the modem from Century link, now we are experiencing no wi-fi at all or extremely low speed (8Mbps instead of 100Mbps promised). We called the customer service. They checked out modem number at it appears that it doesn't support Fiber connections, which suppose to provide fast speed. Technician just said:"That's weird". Wow! Exactly what I want to hear from you!! They told us our modem has to be changed. One of their agents actually came up with a proposal and little credit for us in order to keep us as their customer but next day when I was going to schedule the appointment for installation they told me it was missunderstanding with previous agent and they can not provide me the plan he described!! What????????! New plane they can provide us is twice more expensive. No thank you! We are cancelling our membership!!!! read more

We are in the middle of a Pandemic and on a three day weekend. Not only did Century link turn off my service without giving me an opportunity to pay (30days is what the system says). When I called to pay at 10 am, they couldn't process the payment. When they did finally process it I was told by Diana it would be restored within minutes and an hour later nothing. Spoke to Eddy who stated he could not tell me why it was turned off nor could he help me restore it after the bill was paid. He did give an excuse of century link being too busy to turn my service on due to the 3 day weekend, but can't help restore it. Called back and spoke with Cian who said he also couldn't hell and that it takes 2-4 hours to restore service (which is not what Diana told me). I finally get to a rep who wants to do her job named Dakota. In less than 10 minutes Dakota troubleshot the issue and had my services on in less than 10 minutes. I had been on the phone with 3-4 reps prior to Dakota who simply WOULD NOT help me. When I asked to speak to a manager Gerdine allowed me to express my issues then of course transferred me to the next manager. That manager listened for about 3 minutes and hung up the phone because no one can give me a straight answer explaining why my service was ever disconnected and why it took 3 hours to find a rep willing to help and restore the service. The lack of professionalism is absurd and I've been a customer for over 4 years. DO NOT USE CENTURY LINK if you are a hard working citizen and wish to be treated with respect when being a loyal customer because they simply DO NOT CARE! read more

If I could give a negative I would! Take these reviews seriously.. I didn't read them before I started with them and regret it. HORRIBLE COMPANY. Service price will NOT be what they say!! Internet service is HORRIBLE. read more

Century Link provided the worst customer service I've ever received their billing department was totally rude it's an awful service they don't know the meaning of customer service I can't tell you how many times I was transferred how many different representative I spoke to you I spent at least an hour on the phone trying to resolve an issue read more

I contacted the company on 10/31 got installation appointment for 11/4/20.I drove 30 miles to get there and asked permission to get a day off my work without salary. I called the company to know why they were taking so long. They informed me at 4 pm they won't instal it because the prior owner service was active, that I needed to send the closing statement new purchase of property proof. Why no one called me to let me know???? I drove with both my babies to the place for nothing. Why no one sent me an email? This is unbelievable. I called again today 11/5/20 to follow up. Andrea told me they are reviewing my file and it may take 4 to 5 business days, to call back on Monday. On October 31 the representative sold me a Vivint package for 19.99 and the real price was 58.99. When the technician arrived he explained to me all , I cancelled it.CenturyLink communication skills are 0, they don't know what is happening with my account every time I call. I have never ever in my life experienced something like this. One thing they are good at: Taking your money out of your account. You need to train your staff to put notes in the system. You need to train who ever responsable for this to call and let us know the installation was canceled. Such a bad experience!!! read more

I HATE CENTURY LINK! We have been overcharged $307 and it keeps getting bigger.We don't even know where they are getting their numbers from, we are supposed to be billed $30.They say that they will put it as a credit, but keep charging us each month double, TRIPLE what they are supposed to. No one helps us when we call and they are so rude too! read more

I'd give this "service" a zero if that rating was available. CenturyLink is by far the worst telephone and internet service we have ever experienced. By the way, if you bundle phone and internet the Utilities Commission can offer no assistance when there are problems, worth considering. Yesterday we had our utility lines marked for some work to be done on our property. For an unknown reason the CenturyLink person removed the box and did something inside it. Before that we had phone and internet; following that we had no phone and the internet is so slow as to be nearly unusable. We reported the problem and were told we'd have a service technician here today to repair the problem. And of course someone had to be here all day. Aggravating as no one ever showed up! We are now told it will be tomorrow and I'm wondering if anyone would like to bet on that! We've contacted the company that was responsible for the line marking and they claim no responsibility. We tried to contact CenturyLink again late this afternoon only to go through their torturous menu to learn the office was closed - well before 5:00 pm. If I had any other option for internet service I would certainly make a change! If you are looking for a home in Ashe County, NC I'd strongly recommend you ensure that you purchase one in the SkyBest service area. read more

Called to get WiFi service installed, they ran my credit then I paid a deposit and we scheduled a date of installation. Was called by century link within the next 2 days saying they weren't gonna be able to come to my place until next month. Really? You could have told me that before I paid a deposit? Called back to get my deposit back and was literally transferred from person to person for at least 45 minutes as if they were intentionally messing with me. Once I was at about 45 minutes on phone, the last person I was transferred to hung up on me. I called back and asked to speak to a manager and the lady refused. It was such a hassle just to get my deposit back from them, literally over a week. So glad that I did not end up with century link, very unprofessional. So ended up with a hard credit pulling my credit report for nothing. If you think about switching to century link, please think twice and read all these reviews. It's not worth the hassle read more

Centurylink Company isn't reliable, I had an appointment with them for 4-6-18 at 9am until 1pm, No one show up, they didn't call you let you know they would be late, so at 12:30 I started calling them, they told me the technician would be here at 1:30pm that time came and went and still no one was here. I finally got a call from them at 5:30pm, I'm not happy with this company, just hope they can make this right. read more

CenturyLink is an awful company. We had an issue every time we had a rainstorm. They make you stay home to meet the tech, then the tech never shows up. They never call or provide any update. So I call and wait on hold for an hour, and they tell me the tech came out and didn't find anything. 2 or 3 rainstorms go by, the same thing. I call them to report the issue again, and they say my modem is bad. I said we only have the problem when it rains. They insist it's the modem. I get a new modem in a few days and there is no change. Then we got a tech who figured it out. Bad phone line pair. Of course never saw him. I was told he would take back the extra modem. So I mail it back to them. When they get the modem back they think i canceled my service. I call them. They give me a credit, and restore my service. They tell me all strait, but next month, they cancel my service again. Now my wife and I are working from home because of Coronavirus, and they won't restore my service. We're doomed! Can't work on the office, and useless from home. They tell me I need to open a new account, and it will take a few weeks. No help, don't care, too bad for me. I call up Cox, I pick up a modem. They have self install during Coronavirus, so I hook up. Service back working that day! Thanks Cox you may have save us. read more

I give CenturyLink One star because their customer service is historically terrible. I would give the Internet service three or four stars if it was just the quality of the Internet service. My Internet service stopped working on Friday night. I called first thing Saturday morning and the soonest they could get someone out was supposed to be 8 AM Sunday morning. I got a call at 10 minutes to noon saying that the gentleman was 10 minutes away. I got another call 30 minutes later saying it would be another 10 minutes. I never heard back from him for hours. I called their customer service which is done in the Philippines. The first person hung up on me. Which Happened three times on Saturday when I was calling about my service issue. Finally on the third attempt I got a woman that track down my service person and messaged him and his boss. They showed up at 4 o'clock. That is terrible customer service read more

These people are simply evil. At a time when I may not be able to eat beyond today because I can't find food anywhere and Centurylink increases my bill (again) another 30% with absolutely no explanation. I call them and they only want to up-sell me with no agreement to reduce the increase.......in the past 3 years, my bill has gone up 45% and they keep claiming that I was on some kind of discount plans that keep expiring. How could I have been on a discount plan if my bills went up 30% two years ago? I make nearly no long-distance calls....my Dad just died a few months back and he was the only person I called. Centurylink is the worst. I asked the customer service person if there was a way to reduce the new bill that had the 30% increase, with no explanation, and she said "no." I explained that I have no food in my house and having to deal with paying a higher telephone/Internet bill is not an additional concern that I need right now and her attitude was........tough luck. read more

CenturyLink is by far the least customer friendly cable/internet company I have ever dealt with in my life. I will never be a customer again, nor would I recommend their "services" to anyone! I purchased a minimum cable prism/internet package in September and the internet seemed to work just fine. But the prism tv service was far sub standard to any television service i had ever experienced before. My cable services did not work about every third time I attempted to turn on the television, it required a long, drawn out, ridiculous reboot process in which I eventually memorized after calling to get help a few times per week. Eventually I had it with the prism tv and called to cancel its service. I was over 30 days (about 55) from initial installation, so customer service told me that i would be charged a $200 cancellation fee. I explained that the services from the get go have been extremely poor and sub standard to any competitor that I have personally experienced, I have had a track record of calling into customer service to explain how dissatisfied I was with my prism service. after being transferred over and over explaining the same long story to 3-5 different people finally the last person I spoke to from customer service eventually granted me a credit for the $200 cancellation fee due to evidence of extreme service dissatisfaction. They credited me and months go by, now its May and I see that my credit is almost expended, yet my paper bill and online account says that i have a credit of $64 but also have a balance due of $92. Their bill statements are already confusing enough to try and understand, now I'm seeing conflicting information. So, I call into customer service and get transferred around to 2-3 snarky, rude custer service representatives that absolutely do not sound like they cared about customer service whatsoever, they just sounded like they wanted to talk as fast as they could and transfer me to someone else so I wasn't bothering them anymore. Classic CenturyLink behavior from my experience. Eventually I ask to conduct a customer survey because the initial representative that I spoke with suggested that I do and explain my grievances. The customer service rep agreed to transfer me to an automated survey, but I was transferred to a Supervisor at a Phoenix, AZ location who's first name is Zsaleh (she refused to give her last name). As i began speaking to this Supervisor Zsaleh, I noticed that she was also being very snarky and rude to me, like i had interrupted her doing something and she was very annoyed that i was a customer with any kind of complaint whatsoever, instead of sounding concerned that a paying customer was having so much trouble with the services CenturyLink provides. Eventually after some digging she tells me she found that upon cancelling Prism TV I was indeed charged a $200 early termination fee and then credited twice! Keep in mind that I purchased services in September and cancelled Prism TV in November after very poor service experience and fast forward it is now May. She informs me that she will have to charge my account for the extra $200 that CenturyLink accidentally credited my account even though were 6 months after the fact and it was their mistake to begin with. Arrogantly, this supervisor Zsaleh tells me "yea thats why sometimes you shouldn't dig to deep into these things because you may cause more trouble for yourself". A CenturyLink SUPERVISOR told me that! I couldn't believe the absolute gaul on this individual to gloat at the fact that a customer called in for help and to complain about issues their having with their account billing and services and she turned around and charged him an extra $200. It was like I was being charged just because I was bothering CenturyLink. I asked for her full name, in which she did not give. I asked for her supervisor's name and direct contact phone number and email, in which she did not give because she said that she was the absolute highest authority that a customer is permitted to speak to at CenturyLink. I then asked for a corporate point of contact so I may try and speak with them, in which she refused and restating that she would be the highest level employee that any CenturyLink customer is permitted to contact whatsoever. After exhausting all of my options, I received a confirmation code for the addition $200 charge that would be swiftly added to my account balance. In the end, I told the Pheonix location Supervisor Zsaleh that it wasn't the fact that I've been charged for services, or even double charged by accident, the real complain I have is that the services were very poor and when I called in to get some help the communication with anyone from customer service is an absolute battle every single time. They are rude and snarky on the phone, or transfer me several times requiring me to repeat a long story filled with all of the details of my account, billing and service experience to each and every single person I'm read more

This company has been an absolute nightmare to deal with. Each time I've moved I've had so much trouble getting my service transferred to my new place. I can't even recount the BS. Each time I have been without service for well over a week because they've either stood me up for appointments, put in the wrong address for my service, had one person say they would have to come out and install a special box on a pole in order to turn my service on and then had another person say they didn't know why I was told that. This last time, I had to wait a week in order to get an appointment. The guy shows up, only to tell me the wiring in the building is too old and I will have to call in and schedule another type of install. It's like no one knows what they're doing, no one knows what the other person said, there's always confusion about what type of speed and service I can or can't have and it seems like the last person to be considered is the customer. And this last time, after I had been without internet for a week they said they could schedule another appointment which was a week and a half from the original one, and so I decided I would use a different provider because I was finally fed up with the nonsense. I called and had my service cancelled, and guess what? A week later I decided to check in, and to also inquire as to where my return shipping label was for my modem because it hadn't arrived, only to find out my service is still active, and then the guy asks, when would you like to cancel your service? REALLY? I wanted it cancelled a week ago, so I would say ASAP!....don't waste your time or money, this company is a load of crap! I will never recommend them to anyone. read more

So we thought fiber would be a good idea. we started the install process in Jan 2017, it is now mid-October and we have had equipment sitting in our office uninstalled for over a month. The install date came and went, no contact other than the account rep replying after two weeks "somebody is supposed to be out there" We have been paying double to our current provider because that contract expired in June. Six weeks was the original time estimate to get our install. I have never seen worse service than century link. read more

These guys are just the absolute worst. they closed our account and opened a new one - with a higher price - when we just wanted to change the account holder name out of our deceased fathers name. this is after a "service" representative told me we would be able to just change it with required documentation... then when trying to set up online access with our "new" account because there was nothing they could do, the website just sends me through a loop of hell that never works and never helps. something about our "status" and requiring an authentication code that was never provided and never any chance to get. unreal. i have no idea how these people are able to run a horrible monopoly on our area internet service. they should be shut down if they are actually FCC regulated. just the absolute worst. go with anyone else if at all possible, but it probably is not, and that is their whole business plan! they would not make it if there were any real competition.... 0 stars!!! read more

They are the worst. Over billing customers. Poor internet service. Have you on Hold for ever, one time I was on the phone over 80 minutes being transferred over and over. The Corporate office iss in Colorado. Go to BBB and you can write a complaint. I am on my 3rd call to get the service cancelled, they keep giving confirmation numbers but the billing still shows they are charging me. TERRIBLE TERRIBLE read more

About to lose my mind! If you call, you will wait a LONG time, if you email, they tell you to call them, and if you chat, you will get something like this: kerry: at 11:30:46 I have an appointment on Tuesday from noon to 4. If they come at 4 and it takes 4 hours to install, I need to reschedule for an earlier time. Please advise. Kevin W.: at 11:32:03 Is the appointment to run a fiber line and install the modem or just to install the modem by itself? kerry: at 11:32:32 install Prism. kerry: at 11:32:38 Can you not see that on my account? kerry: at 11:33:51 Hello Kevin W.: at 11:33:58 I cant see your account since I do not have it pulled up. The appointment takes three hours. The tech will call you when they are on there way to set up PRISM. kerry: at 11:34:51 I;ll go back to my first question...if they show up at 4 and it takes 4 hours (which the video says), I will need to make an earlier appointment. kerry: at 11:35:33 I entered my name and account phone number along with my ss#. kerry: at 11:35:39 Can you not pull up my account? Kevin W.: at 11:36:02 I will transfer you over to the PRISM help desk to see if they can reschedule that appointment for you. kerry: at 11:37:11 Seriously? kerry: at 11:37:17 Thought that was where I was???? Kevin W.: at 11:37:53 I am web sales support. I only sell the services. Let me get you transferred over to them. info: at 11:38:51 Please wait while I transfer the chat to the best suited representative. info: at 11:38:58 You are now chatting with 'Lendell' at Prism Repair Lendell: at 11:39:05 Thank you for contacting CenturyLink Prism support. My name is Lendell. Please give me a moment to read over your chat with the last technician. kerry: at 11:40:17 Just need an earlier appointment. Lendell: at 11:40:56 May I have your account number to pull up the account please? kerry: at 11:41:12 I entered that when I started the chat. kerry: at 11:41:34 623####### Lendell: at 11:42:15 Sorry but when your chat is transferred, we cannot see that information unless the previous agent provided me that number. Lendell: at 11:42:24 Pulling up the account now. One moment please kerry: at 11:43:46 I know this isnt your fault, but CL SERIOUSLY needs to get a grip on customer service!;If you look on the internet, they are TERRIBLE reviews. ;I have experienced those same concerns this week as I am changing stuff on our account. ;Hold times are DREADFUL, emails are not responded to, this chat feature is not good either! I have to sit and stare at my computer for a response! Lendell: at 11:44:11 I apologize but you have been misrouted to Prism TV and internet support. Let me transfer you to Tier 1 technical support that can assist you with your concern. One moment while I transfer you. kerry: at 11:44:26 ARE YOU KIDDING????? kerry: at 11:44:34 I JUST NEED TO CHANGE MY APPOINTMENT!!! Lendell: at 11:45:09 Sorry Kerry but we do not have access to your account since we are with Prism. Lendell: at 11:45:25 I will go ahead transfer you to the correct department that can change your schedule. kerry: at 11:45:26 I AM INSTALLING PRISM ON TUESDAY! kerry: at 11:45:39 I NEED AN EARLIER APPOINTMENT! kerry: at 11:46:18 I don;t need repair...can;t you see that from my account? Lendell: at 11:46:21 Okay, the order date needs to be modified by the Business office. We can only change appointment if its for repair. Lendell: at 11:46:52 I will go ahead transfer you to Customer Service that will change the order date. kerry: at 11:47:10 I am about to lose my mind! That;s where I started!!!!!!!!!!!!!! info: at 11:48:21 Please wait while I transfer you to an operator that can better serve you. system: at 11:48:57 Just a moment. A sales and service consultant will be right with you. system: at 11:49:05 Just a moment. A sales and service consultant will be right with you. info: at 11:52:35 You are now chatting with 'Jeremy A.' in customer service. info: at 11:52:35 How may I help you today? kerry: at 11:53:13 I have documented this conversation...this is crazy! kerry: at 11:53:31 please read my dialogue. I hope you can help Jeremy A.: at 11:54:39 May I have your account number please Kerry? kerry: at 11:59:53 You're kidding, right? Jeremy A.: at 12:00:32 May I have your account number please? kerry: at 12:01:01 Did you read my previous dialogue? Jeremy A.: at 12:01:40 About the Prism date? kerry: at 12:02:53 could I PLEASE get an earlier appointment on Tuesday??? Jeremy A.: at 12:03:37 Could you please, send over your account number? kerry: at 12:04:00 I ALREADY HAVE!!! TWICE!!! Jeremy A.: at 12:04:15 Could you send it here, in the chat that you've started with me. kerry: at 12:04:36 6.2.3.############ Jeremy A.: at 12:05:03 Thank you. RESOLVED AT 12:15!!!! read more