do not enter into a contract with these people. they suckered me into a contract with the internet service and magically i was under contract with prism tv. i only agreed to the internet service. on month 13 my bill increased an additional 20 dollars. after chatting online with a rep, i was told that a "discount" had expired. i spoke with them about 4 months into my contract to inquire about switching tv services and was told about a early termination fee. spoke to a rep today(08-26-18) about the increase and was offered a "deal" with directv for 55 dollars a month without paying an early termination fee. they don't seem to know how a contract is supposed to work. read more

I wish I could rate them 0. I have had the worst experience. I have had multiple major outages within the last year and it's horrible getting anything fixed. The first time they told me that my modem was too old and I need another one. So I went to buy another modem which also did not work. It turned out after about a week of them trying to figure it out that the phone line for my dsl was given to another customer and my dsl was cut off! It took about 2 weeks to get my service back. Of course no one gave me any credits or anything for the missed service, not that it would have even close to compensated me for the hassle. Now my service is out again. It's been a week. No one can tell me what's wrong or when it will be up again. Today when I called on top of everything else they told me my rate would be going up by $30 a month starting next month. Awful awful company. Completely unreliable service. I'm switching over to Cox as soon as I can. read more

We left Cox because the bill kept going up and up. When I called them on it one time they stated that our great price for 3 years was only guaranteed to be a savings over the "regular" price not that lowest price for the whole 3 years. If we wanted to go with someone else we'd have to pay an early termination fee. Yet they claim you're not on a contract. At the end of the time they said we had to wait we went with DirecTV. They didn't have internet service. Cox was going to double our internet bill if we didn't have cable with them anymore. I couldn't find anyone else for internet so since we had our phone with Century Link went with them. It was supposed to be $70 something a month for 3 years. It went up before the 3 years were up and no argument could make them put the bill back. I'd call and be told the next bill would have a credit and our bills would be lower from then on. Wrong. The bill has kept going up and up and up. It's now up to $123 a month for SLOW internet speed and phone. They all know it's a pain in the neck to switch IPOs and practically have a monopoly so they could care less if you're happy. My daughter in another state has Spectrum. For internet, cable and phone it's less than $100 a month and the price is for life. I checked into it and that isn't available where I am in Phoenix. I'm going to check into Cox when they run another special and maybe switch back to them until they go crazy again and then switch to whatever is available at that time. I don't care for DirecTV either. If there's much wind or rain our picture keeps cutting out and our boxes die periodically. read more

Dear Century Link: #centurylink. My husband talked to you over a week ago about our bill and requested an adjustment to our bill being you have so many specials out now for new customers. Your service agent kindly reduced our bill by $50 per month. Our bill is close to $240 per month. We have been customers for YEARS. When we received our recent bill there were NO adjustments taken. After my husband being on the phone with you today for 1 1/2 hours, most of it being on hold and talking to people that could not give him an answer he got a supervisor. That supervisor kindly informed him that there would be NO DISCOUNT and he was mis-informed about the adjustment in cost per month. SO CENTURY LINK, when our contract is up, we will HAPPILY BE LEAVING YOU due to your lies and happily going back to #cox where we never should have left in the first place. Your internet speed is horrible as well as your service. Can't wait to say #byebyecenturylink for GOOD. Friends DO NOT GET them EVER. A RIP OFF!!!!! read more

I can not tell you if the internet speed was any good because they never showed up for the install twice. First time they where supposed to be here between 2-6 on the Friday after we moved into our new house and they never showed so I called they said they called me but since apparently they didn't have the correct number they cancelled the appointment. After spending 90 minutes with them on the phone they rescheduled a non technician required installation for the following Tuesday when I came home from working excited to finally have internet so I could start billing my customers again once again there was no internet so I called again spent 30 minutes on the phone again to find out they never scheduled it so it would be another week. Needless to say I could not wait and called cox communications they scheduled a install 48 hours later I have internet. Not worth trying to save any money with this worthless company. Worst customer service I have ever had I own a small buisness and I will do everything I can to alert all of my customers to never try to use century link read more

I am writing this review to warn others about this despicable, corrupt utility company. I do not expect to get anywhere with Century Link because they absolutely do not care about their customers and do not strive to provide good service. I have had Century Link for over 7 years. I am so done with them. The customer service and internet service definitely got worse over the last 3 years. The people who work for them are very bad people with no morals, since it's obvious that their job is lying to and scamming customers and extorting money that does not belong to Century Link. I have been blatantly lied to so many times. Their employees have jobs that require lying to customers (who are the reason that they have a job and get paid in the first place), hanging up on them when it's getting close to closing time, and repeatedly transferring customers to someone else. How do they sleep at night? Oh, that's right, they have no moral compass. Every time that I have had to call them, I have been on the phone from one to one and a half hours each time. They reel you in with their "special" rates. But, that only lasts for one year, then you need to "renegotiate" your rate with them, every single year. If you forget, you will be charged the full price and it will take more than one month to get the cheaper rate in place, if you're lucky. I am currently stuck in a one year verbal contract. If I cancel, I will owe them money. They only care about the money, nothing else. Let me tell you about the last straw. I was having ongoing internet connection problems, and they decided that I needed a new modem, after the second tech was out to my home. It was supposed to be a different, upgraded model. They sent me the identical modem, which didn't work any better. The tech who was out had confirmed that my internet service had been going up and down all day long, every day for a long time. He showed me on his computer. I remembered that I had to renegotiate my rate with them for internet only service. I was going to get an upgrade for cheaper (different internet service from the previous), since I had complained about all of the problems I had in the past. The lady told me that she would ship out the proper modem for my faster service. She said to mail back the old modem and when I got the new, upgraded one, to mail the other one back. I shipped both back to Century Link last December 2016. I had tracking through the UPS Store and I saw that they both had been received and signed for by employees on their dock. I even called customer service to confirm that they had received both. They said yes. That was the first week of January 2017. By this time, I was starting my renegotiated special rate. The amount was taken out correctly 2 months in a row. Then, I noticed a pending charge in my checking account from Century Link in March. They were trying to take out over $130, not $23.94, which was the regular rate. The other money in my bank account was for my car insurance and that was due to come out that day or the next. I spent all day on the phone with my bank and Century Link. Those idiots charged me $107 for "unreturned equipment"!! I had returned it 3 months earlier! When I called, they wanted ME to prove to them that both modems were returned!!! A supervisor at Century Link was supposed to put a rush on a credit back to my account that same day. They said to call my bank in a hour to confirm. It was never put through. I had to call back 2 more times. My bank put a stop payment on it after I told them what was going on. Those liars at Century Link never put a credit back to my bank account. They just put it on my internet account as a credit balance. Thank God for the stop payment because I didn't have any more money to pay my car insurance with and it would have gotten cancelled. Then, Century Link took off my automatic payment and charged me for the payment not being made. They also charged me the higher rate since my automatic payment wasn't in effect anymore. I had to call them again and told them to fix it and credit me so I just needed to pay $23.94. I said that none of this was my fault, it was all theirs. I was told that the credits were applied and to just pay for the last payment and $23.94 for the current payment. I had to set up automatic payments again, but they are still trying to charge me more money from the past month. Apparently, that guy didn't do it right!! Now, I have to call them again tomorrow!! This is so not worth any discount. Please, if you have the option, go to Cox, even though they cost more (I'm sure that's because they know that they will be getting Century Link customers who have had enough.) I know people who have Cox and they do not have to go through what Century Link customers do. I'm stuck with these *$%&#@ till December. There must be state agency that I can file a complaint with. Nobody should have to go through this. read more

They should really include a negative star rating for These so called businesses Called on Thursday, July 18th to transfer my service for July 22nd. The 22nd arrives.. no service called business office again and no order was put in. Notes present on account done by business office but they did not put the order in for transfer. CAlled again on the 23rd, service for 23rd pushed and accepted for turn on closer to 7 pm. 23rd arrives no service. call again, service is now not scheduled until the 24th to be completed the 25th?? No one knows why or if I have a copper line or fiber optic line?? Called the 24th tech says the order has been complete and a tech service will be sent out between 8and 12 .. Tech shows has difficulty getting the people he needs to talk to on the phone, noone wants to answer the phone, He leaves and says He has to work on something outside and will have service up shortly because the port is closed. 40 minutes later I have service no sign of tech to check the stability of service though. I try to use the internet and its extremely slow, I try serveral different devices and same result. On the phone now with Century link todays date 7/26/13. Really from 7/18 to 7/26 just bad service now they are on the phone running test. I already know what they are going to say... just waiting for it. "Yes, Mrs Carthon we need to send a tech out to you so will you be available 1-2 days from now for a service call between the hours of x-p" something to that nature..lol he just came on the line and said I have to run one more test and then we may have to send a tech to see why your data is so low.. I wonder what time frame? or even what day. Great now I've been disconnected from the service tech. Waiting for him to call back. I'll give it 5 minutes then start this whole process again. Now I have to spend my weekend at the damn public library to get all my course work done. I truley am starting to despise centurylink. I cannot get anything done, Should of went with cox.called at 1306 spent 29 mins:31 secs on the phone with the tech before being disconnected. It is now 1344 still no call back.So I'm calling back now 1345. Lets see how long it takes to get to a tech or if the one I was working with calls back. 1349 being transferred back to tech support, waiting... waiting... waiting... waiting...oh here we go...1351. and I get dropped again. Man these people. calling again 1400. using the another repair number. I love how they say you can chat on line for help when the internet is the damn problem... oh wow now my expected wait time will be less that ten minutes. wtf. wtf happened to the other tech I was working with who by the way has not called back yet .. no there is no damn sound . I better not be drop agian. 1408.. new tech on the phone. going thru the verification process again. Now we are discussing my insurance, which they keep messing up. Which he can't find.. oh now he found it , now they are booking a service tech to come out. It better be today ! Now they need to do a paper ticket for a dispatch. Might take a while he says. Putting me on hold now. Now they need to call me back so they can fill out this form and check the schedule for tech availability. time is 1424. he said for me not to call back he would call me let's see how long this takes. 1436.I hate them They can't come out till. I'm going to request to get out of my contract.I'm not getting the service I agreed to at all. this is the 3rd time I needed my service transferred and it has never gone smoothly. The only reason I've been with them since February is because of the contract I have. At this point whether they let me out of it or not I'm will to take the ding on my credit report and cancel the contract and go with cox. read more

Having been a Qwest customer in the past in Seattle it is amazing that as a CentruyLink customer in the PHX area things are so bad. One problem is that I am supposed to have permanent call blocking and CL keeps taking it off without my authorization. Secondly my phone line is constantly not working, it is full of static, people cannot hear me when I make calls,and often I cannot hear them. Thirdly I happened to fall in to a RED LINED neighborhood and CL refuses to see that I have DSL which homes 1 block away have readily available. And with all of this they want me to pay my monthly bill for my phone. Since there is no other choice CL should wake up and be responsive to customer needs or the Corporation commission should find them heftily until they serve all people equally. read more

One Star because that is the least. Worst customer service ... My internet speed sinks to reach even 1Mbps while I pay for 40Mbps per month!! Pathetic administration ... One hell of a bad company .. If there were some law that said this company should be banned, then I will vote up! My first month bill is about $77 which they said is because of installation ... there was no service me or anyone . I installed it by myself and do not understand why i am charged for that .. read more

We lost Internet service. Call to Tech Support and they blame it on our older Qwest modem - tell us to buy a new one, plug it in and it should work. We have heard this story before and it is a run around. Both Centurylink and Cox are digging holes in our area, so I talked with the guys and they said it should be up again - it's not. The next morning two CenturyLink trucks are on our street. The grandson corners them (same service guy we talked to the day before). He comes over and checks the box - no service. Puts a tone generator on the lines and his buddy at the box finds the wires that weren't connected. 15 minutes later Internet is back up. I went down to thank them and he tells me a backhoe dug up a wire. I understand - s**t happens. The service guys are great, no BS and they know how to fix things. The Indian tech support people just put you off, run you around, and make you do all the work before they will send someone out to fix it. They like to make you think the problem is on your end and it's your fault. They will have you rebooting computers and modem, checking the settings, moving the modem out to the box, etc. etc. Like I said, we went through all this a year ago but this time we were wise. Next time it is Cox. read more

I moved houses and hoped it would be easy to transfer my Centurylink service from one house to another. Their website assured me that it would be and that I could even do it online. I went through with the online process, was charged a $20 transfer fee, and was told that it would take an entire week for them to get to my request. I was confused by this and called their customer service line to inquire about the wait. The representative I talked to was vague and unhelpful and became rude when I questioned her and pressed for more information. We ended the call after she told me that she had put in an inquiry on my behalf about the week-long wait and all I could do was await an email from Centurylink with further information about my transfer request. it's been a week and I have received no email or any other indication from Centurylink that they even received my transfer request, which I had already paid for...During this time I noticed that my new house was all set up to support wifi from Cox, a company I have happily used in the past. 2 days after contacting a friendly Cox representative I had working internet from them. When I went to cancel my Centurylink services, I was unable to because, although my email is on the account and I have made half the payments on the account, my boyfriend's name is the one we gave them in the beginning, so he's the only one authorized to cancel the services. They had no problem taking MY money to transfer OUR services (or not), but in this specific situation, I was an unauthorized person. So my BF called them when he got off work and we were flummoxed to learn that when we originally set up Centurylink's wifi services we had unwittingly signed a 12 year contract, some kind of wifi "lease". This meant we would be forced to pay a $200 cancellation fee to end the service, which was nothing more than the cheapest wifi-only package Centurylink offered. Despite the fact that we had verbally (over the phone) set up our Centurylink service, we had never been made aware of the fact that we were signing a contract. Literally nowhere along the way was their any reasonable indication of this fact, though I'm sure they snuck it deep within their small printed terms and conditions. The representative my BF spoke to when we learned about this contract was kind enough after quite a run-around regarding our desire to cancel to inform us of a loophole: we could continue to use the wifi services but suspend them as if we were on vacation for the remainder of the contract term (6 more months.) Even in "vacation mode" Centurylink still charges $10 a month, but paying $60 for services we're not using is at least economically more palatable than paying $200 to cancel them. At this point our greatest desire is to give Centurylink as little of our money as we possibly can. ****EDIT****: if any Centurylink representative advises you to wait out the remainder of your contract by putting your services on vacation mode, do not believe them. Putting your account on vacation mode also suspends your contract. I don't know if the Centurylink representative we talked to yesterday was intentionally trying to scam us or was just incompetent (both are believable to me at this point) but he gave us incorrect information that could potentially have left us trapped into doing business with their company for another whole year. We wound up just canceling our services entirely and stomaching the $200 early cancellation fees. To add insult to injury, Centurylink refused to remove the $20 fee they charged me to transfer services from one house to another, a service we never even enjoyed, since Cox beat them to it. I would never recommend Centurylink to anyone. read more

While in training for a customer support position at CenturyLink, I learned that CenturyLink does it's best to sell phone service (land line) and DSL internet which is as crappy as any DSL user knows. They are also trying to push their Prism TV because they already know that in a year the technology will be outdated.. everybody is streaming on their computers and laptops, hardly anyone watches television anymore. So they try to push Prism which locks you into a two year contract when they know the tech will be out of date in a year. The prices for this stuff is unreal. nickle and dime'ing people for every little cent. If you're looking for great internet, and even better television, go with COX! Stay away from CenturyLink, trust me! read more

Crazy how bad customer service has gotten for this company.I contacted centurylink via chat since it seemed that would be the easiest and fastest way to get somebody to talk to about my issue, which is my download and upload speed are way lower than what I am paying for. Nica gets on the chat, not sure who named her but then again not sure how she has a job either. She proceeded to tell me that my 36 download speed was perfectly fine and that she was going to check on my upload speed since it is showing 7.3, keep in mind she told me in the beginning of the conversation that I am paying for 40 download speed and 20 upload speed. After having her tell me she was working on it for 20 minutes she proceeded to disconnect the chat without saying another word.Which is comical considering all you do is sit at a desk and take chats all day so not sure going through chats like water will give you great customer service. Shocked me as I work for a small company and know how important customer service is, apparently along the way your company forgot that. Someone should really take a look at this chick or dude not sure what it is but it's name is NICA.DO NOT BUY ANYTHING FROM CENTURYLINK, they will not give you what you pay for and will not speak with you if you have an issue. Feel free to contact me I am done chasing after this company to get a simple answer, I have the transcript but then again I am sure you do too.Will not be recommending this company to anyone and will be cancelling my account tomorrow. read more

I was a customer of Centurylink (CL) for about 4 years; spotty service slow speeds and horrible customer service. My bill went up to $71.99 for 20 GBPS so I decided to cancel even though they offered to lower the bill (FYI Centurylink, if you don't raise the bill people won't shop your horrible service). I called the company to cancel after my new service was hooked up on 8/24 at about 5:58 AZ time not knowing they close at 6pm; at exactly 6pm the representative hung on me. I decided to go into a CL store to cancel since it was close and I need to turn in the equipment anyway; the guy took my gear said I was cancelled and handed me a receipt. On 8/28 I just happen to log into the account to see my balance and noticed the service was still active. So I called CL and they said I was not cancelled on Friday so I asked them to send me an email confirming I was cancelled and the effective sate should be 8/24. I was told by the REP she can't send me an email confirming my cancellation. I asked how is that possible in 2018 she said company policy (probably don't want a paper trail). I asked for a supervisor was told he was busy but would send me the email I requested. 8/29 I did not receive the email so I called CL again this time asked for a supervisor immediately and got Amy operator ID FOSL365 who said we can't send emails to customers with the information I requested. But she offered to open up a technical support ticket to see why I didn't receive the automated email that was sent. I asked her how would this resolve my problem? (SILENCE) I then said it sounds like you just want me off the phone to which she replied "If I just wanted you off the phone I would just hang up." You guys are bleeding customers and this is how you treat people.."Why are we bleeding customers is I just because we can't send an email?" Very rude her supervisor got on the phone even more rude never use this company run from them. I am cancelled but I have no proof and I have co-workers with similar experiences who have said they waited 3 months for a refund. Horrible company read more

Worst experience of my life!, Self yourself a lot of trouble and try ANYTHING ELSE. I contracted my service with Centurylink in March, while running away from the overpriced services of Cox; Reference Account# 602 923 3359; since then, It has been a nightmare. 1.) I contracted for $35 a month, plus the expected taxes, but my regular bill is always different and never below $65. 2.) I never received any notification from Centurylink, so I called them nearly April, to find out and cover my bill; this process took me at least three calls and almost two hours. the final result was that they did not have my information, something about new accounts taking longer to appear in the system, so I couldn't make payments 3. ) when I finally was able to locate my bill, the numbers never matched what was promised and there were all kinds of extra charges 4.) I contracted the 40mbps service, and never received anything better than 25mbps downloading; but the worst part is that the service is so interrupted that not even my newest devices can work properly 5.) Customer Service has been a total nightmare. Employees seem to be numbed and no longer care. I have to call at least three times to move forward 6.) The original modem they provide is so obsolete that the signal is terrible; this is the equipment Centurylink provides. A friend of mine ended up buying another modem on his own, resulting in the same low speed (25 out of the contracted 40), but at least it was constant 7.) DO NOT TRUST THEIR BILLING Department and much less their automated processes. It will only be a nightmare for you Try anything else, even hotspot on a cellphone is better read more

This company sucks! I would give this zero stars if I could! I have had a bundle with Prism TV/Internet/Landline services for two years and had nothing but issues. They overcharge me on my bill not fulfilling their promises on my bills. I have to call every month for hours for multiple days to try and get this sorted out but their "Customer Service" lines are jokes. I have heard so many excuses about why my bills are overcharged. "Oh, that's not what was said" "I can fix this for next month but there is nothing I can do about it now." Matter of fact, my landline service has not ever been working ever since I switched. Apparently their line is "corroded" at the main box on their side and they continue to do nothing about it. Now, they want me to switch to their VOIP services and I did but it is still not working. I have had four technicians out to my house to try and fix this but no one knows what they are doing. Even one technician closed my ticket saying everything is fine and DIDN'T EVEN COME OUT TO MY HOUSE. He did not check the line claiming that he did and I wasted a whole day waiting for this technician because they give you such a large time window, just for no one to come out to my house. Everything is wrong with this service, they tell me all the same things over and over again such as "Reboot your modem" or "Go to this website and we'll walk you through", but nothing works. I continuously call customer service and I am cold transferred (without telling me), incorrectly transferred, on hold for hours, and nothing ever gets fixed. I would not recommend this service to anyone. I am cancelling my service because nothing ever seems to change. And what is really sad is after having 18 years of landline service that I have no choice but to discontinue. I have no idea how this company stays in business and I have no idea how the president of this company lets this continue. If I would have known the hassle I would have to go through every month I would have payed the higher prices with DISH read more

I have had century link for months and I have a laundry list of problems. First of all, the cable, that I pay for additionally in my second room stopped working. I was also charged WAY more than I was originally quoted. I can't sign into my account no matter how I try UNLESS of course I am using the 'quick pay' option, then all of the sudden my acct number/username and password work. I have need to speak with someone about when I can cancel anything in general as I may not be at my apartment much longer. Evert time I call, I am passed around from department to department saying they can't help me and never get anything resolved because you can only call during the week and I have a job. I am not one to write a review but, at this point I'm hoping to at least get a response and get my problems fixed. I do not have time to be dealing with this and I spend hours every month trying to get things fixed and it appears the only possible solution is using the "online chat" which is slow and eventually crashes and I have to start over. I am beyond furious at this point and will never sign up for cable again, especially through Century Link. read more

this is seriously the worst service i have ever received! there is no communication between people there, as in leaving notes to our account.....we had terrible service for almost a year straight, but had no other internet option. they finally fixed it, and now we are moving and these incompetent people canceled our automatic payment without knowing how they did it along with blaming things on me "the girlfriend" and then later blaming them on my boyfriend when speaking with me. we asked our internet to be transferred to our new house and they had no record of it when i realized it had not been done....then he tells me my boyfriend must not have been listening because they can't get us service at our new address. i will tell everyone not to ever use century link, i cannot wait for them to go out of business. read more

I'll give 2 stars as the people I've dealt with are fine but the technology of this company is sad. Every day the modem will freeze and often need to be rebooted. You can't really manage your account online so I had to call to add channels (is this the only internet in the company that puts a phone number on their website to call and do business?? Someone should let them know you can do business on this here internet doo hickey!) Called and it was okay, took over 30 mins. Alot of the time was spent listening to the support guy tell me who great he is and how much better he does his job "because I'm all about the customer satisfaction"......well he cut a corner and failed to get my channels turned on. The next call I had to made managed to spot his problem and fix it in 5 mins. Again, why do I need to call and speak to people unable to put in an order when I already know what I want. When I ordered they didn't tell me I'd be in a 2 year contract or I would have left. I just don't understand how they can be an ISP (in business) but not allow customers to shop on their own website???? Previous location took over 3 trips by technicians, all claiming they got it fixed (until the next one came in and called the first one's idiots before lecturing me on their beliefs of quality work. Do they train people to talk about how great they are? And how much they value quality work? Just a note, if you actually give quality service you don't have to tell customers about it, we'll see it. read more

This is by far the worst tv/internet provider I have ever had the displeasure of dealing with. Words cannot describe how horrendous their customer service has treated me. Words cannot describe how horrible their internet has been for us. We had (and I use the past tense, as I just cancelled the entire account after being tossed back and forth and back and forth amongst agents and tech people FOR AN HOUR AND A HALF) their biggest package, all the channels, pay on time every month. If their tech department or their "elevated complaint" departments could have been more smug or rude to me, I would be shocked. The whole issue was over $100. Their internet service and prism tv service was not working properly. I called and they sent somebody out who took a look, ran some tests, was there for about 20 minutes, replaced the faulty modem that belongs to them.....and nobody ever mentioned that I would be charged for this. My next bill came with a $100 charge for this dude to come out and do nothing, because we still have the exact same problems. I called and asked for the fee to be waived. Not one person was helpful. Not one person cared. Not one person would explain to me why I was never told there would be a charge or why there even was one. The "elevated complaint" lady quite smugly told me that "if I had their wire maintenance service I wouldn't have been charged. It's only $10 per month and if I would like to add it to my bill she would waive the $100 for me." This had zero to do with wire maintenance. This was their own equipment and the dude did nothing. We pay them $166 per month and not a single person listened to me, cared, or even knew what was going on for that matter. For the record, I was always calm and never even raised my voice through all of my frustration during that hour and a half. That $100 is the last $100 that company will ever see from me in this lifetime. I have dealt with some really cruddy companies over the years, but this one takes the cake. read more

FAIL. FAIL. FAIL. FAIL. I am within my 30 days of free trial. I have had Century Link for two weeks and it hasn't worked almost at all (Except when the technician left) that entire time. Your customer service is a travesty. I've wasted over 4 hours on the line with barely literate morons. None of them could do their jobs worth spit, or even give me any kind of relevant answer. The last twit, "Tyler from Boise", listened to my entire description of the problem and then transferred me to a line that promptly disconnected me. Thanks CenturyLink. Changing your name from Qwest clearly didn't disguise the same dismal customer service fiascoes everyone knows you for. Way to waste hours and hours of my time, just for giving you a chance to redeem yourself. DO NOT TRANSFER ME TO ANOTHER DEPARTMENT. DO NOT CHARGE ME FOR A DIME, AS YOU HAVE NOT PROVIDED A SINGLE OUNCE OF ACTUAL SERVICE TO ME. WHAT. A. COLOSSAL. JOKE. read more

I won't be able to write out all of the bad experiences I've had with this company. How I stuck with them as long as I did is a mystery to me. Worst customer service and even worse internet service. No one in the company has any idea what they are doing to the point it frustrates you into just saying F it and paying their outrageous bills. When you call them you are guaranteed to talk to at least 5 people before someone even attempts to do anything to help you. They will just keep transferring you to someone that "can" help because they claim they don't have access to that portion of your account or some other BS. As I joined as a new customer I was plagued with unresolved bills coming from multiple account for months until someone finally was capable of stopping them. My promo ended and I reluctantly decided that starting a new promo would be better than going with cox and paying another installation fee. Boy was I wrong. I've been on the phone with them for over two hours and talked to at least 8 people who are unable to resolve my billing and internet issues. They kicked me off the line because they could not resolve my issues before closing hours. I will be canceling tomorrow and calling Cox. Stay away from this company you will not regret it. read more

This company is horrible. They performed unauthorized service on my property while I was at work on the internet line. They specifically tell you on the telephone when you call for service that they will not do any service that incurs a fee without authorization. While I was at work they dropped my overhead line and started to put in a ground line and left a door hanger that said I owed $150. I did not authorize the installation of a ground line. Unfortunately I was paid ahead on my account so they took the money directly from those funds. I have called every month since June 2014 and they have told me I would be credited for the $150.00. I stopped paying my bill (March 2014) because the last person I spoke with said I would be credited with in two days. Once I stopped paying my bill they sent me a disconnect notice. I called today and told them that I was suppose to get a $150.00 credit by March 18th. They said they are denying the credit. I am letting them turn off my service and filing a complaint with the BBB. In the last ten months I have records from talking to 41 different people at century link and wasted hours of my time with them. They only get one star but put a negative in front of it! read more

I got Centurylink after years with Cox and them raising their prices and spotty service. Centurylink had a great deal and a dedicated line. 2 years go buy and boom my bill goes up to $80 bucks. So I call them and say yeah we need to work something out or I'm going back to Cox. Sure I can get you 19.99+ fees and taxes about 23 dollars and change.. I say sure and take it. I swear they have not gotten my bill right since then. I just got my bill for March and they finally got the bill right but charged me for the modem WTF? They never charged me for the rental and when they tried to bill me I said no and without telling me what he was going to do, he just billed me for it. So this means I Have to call them and fight them again. The sad thing is, and you can tell by reading their reviews their product is solid, it's their billing and customer service that sucks. I have talked to someone that works there and she said they are horrible company to work for. I will never ever use them again. read more

Our company has been with Centurylink for over 10 years, we recently called trying to reduce our bill. They sated our bill would be $159.99 before taxes, this included 4 phone lines & internet, yet when we get the bill it is $265.00. I know taxes do not equal over $100.00. They talked us into a 2 year contract with a $50.00 discount each month for that 2 year agreement, they also said we would get a increase in speed for free, so we agreed. Mind you this is how they came to the $159.99. Nightmare # 1 They came to change us to new speed 15 days of internet hell. Now they are saying that the $50.00 is a discount for the 60.00 internet increase in speed that is now posted for $60.00 (remember the rep said this is free), mysteriously on our bill. When you call about the bill you get a different answer every time. The bill is so crazy that their reps cannot even explain it. Where are the government regulations for these companies. We are now trying to get out of the 2 year contract & get a new carrier. Beware everyone stay away from this company. read more

This company has the worst customer service. I am being charged an early termination fee due to Century Link not providing service to the new home that I moved into. I tried to transfer service with Century Link, reference #T64599428 on the 10th of April, 2017. After the technician did not show up, I called back to find out why. Then at that point I was told century Link does not provide service at my new home! I obviously had to go with another internet provider. When I received my final bill, I was shocked to see a $200 charge for early termination. After being transferred to six different representatives and an hour on the phone, a gentleman named Chris tells me that it is my fault for cancelling, even though Century Link does not have service where I moved. Long story short, this is absolutely the worst company I have ever dealt with in 41 years!! I will never EVER recommend them for anything!!! read more