This is the most difficult company we have dealt with in trying to reach a live person to speak with, pay a bill, get in touch with! What is their problem! Isn't this a "communication" company ? With no means in which to communicate! . read more

We are having the absolute WORST experience working with CenturyLink. We had a technician come out the other day to fix our intermittent internet signal and he apparently rewired everything and Wi-Fi seemed to be working fine before he left. Unfortunately now the problem is the same if not worse than before! How is this possible?! I've shed eons of time off my life on the phone with technical support after calls dropping and getting a different person each time - resetting my modem and telling me to observe for 24 hours. They sent me a new modem yesterday and it's still not helping. I can't do this anymore. Total nightmare working from home and having an intermittent signal. There has GOT to be another way! The other reviews are true. This is NO JOKE - The worst Internet service EVER!!!!!! Would give them negative zero stars, if I could. read more

On Sunday July 3rd, my internet went down. I called an the tech support line was closed - they are only open Monday - Friday 8am to 6pm. I had to use the chat feature, 3 times I got disconnected. Finaily the four person "helped" me, in that they found out that the modem was bad - since it is a century link modem they have to replace it. Now the fun really begins, they can even process it until Monday - oh and wait UPS is closed on Monday - actually they are not but hey it is what it is - CenturyLink it to cheap to pay for holiday delivery. Then I call on Tuesday to insure I will have the modem by Wed (as promised by the person), oh it is still in process - yeah well that mean it is not going out today because it is three o'clock where I am. So I will not be getting my new modem until the earliest is Thursday. Really wonderful! So now 4 days with out internet at my house, so I have had to find somewhere to work as I work from home, and well there is nothing to watch because of course no internet. WORSET CUSTOMER SERVICE PROGRAM EVER....the people nice, the experience terrible. - I will be seeing what else is out there something must be better. read more

I have had century link for two months, and as of the first of the month they took Payment Out Of My account and yet have been without internet for one week now, for what they say is non payment! I have made six phone calls for a total of over 6 hours of phone time. Even after talking to supervisor last night and being Promised it would be working in morning it is still not working! I am proposing a class action suit against century link as lost a contract today, due to no internet to send contracts. Looking for Others to join me. read more

Centurylink has been terrible for me! The internet service never lives up to the hype and when I have tried to get help, I get the runaround. Slow speeds and intermittent service are threatening my livelihood since I work from home. I upgraded my service and modem and it did not help. DO NOT USE CENTURYLINK! read more

If I could give this company negative stars I would. This company sucks, the internet is shit. Customer service sucks, they are rude and not helpful. I have had my internet less than 2 days and it has already stopped working. This is a piece of shit. If I wasn't forced into having this company I wouldn't have gone with them. read more

I just switched from Cox to Century Link. Cox had recently increased the cost for my 50 megabit plan to 73.99 per month. I was able to get a 40 megabit plan for 36.75/month including the modem with my Direct TV subscription. Switching was smooth and easy. My kids didn't notice it. I used an internet network speed test to measure the speeds of both Cox and CentruyLink. With Cox, my peak download speed was 50 mb as advertised. With CenturyLink the peak download speed is consistently about 35 mb for downloads (compared to the advertised 40 mb). Ping times are longer with CenturyLink too (44 ms vs 11 ms for Cox). Bottom line, CenturyLink is fast enough and the transition was painless. read more

Oh my gosh where do I begin!?!? I attempted to sign up for CenturyLink internet 2 years ago...I think I ended up canceling my account with them after a week due to the horrendous "customer service" I was receiving and the fact that they could never get my internet working. So after a short lived 'relationship' with them I canceled the account and returned the equipment. After that, I never heard/received anything from them...until today! TWO YEARS after canceling my 'service' and ridding myself of this problem I receive a letter informing me they've sent my account to ERC for collection efforts. It says I have a balance of $70.53 with them. I never had ONE day of internet with them, and I don't have their useless non-working equipment. So what on EARTH of they trying to charge me for??? Then I tried to get help with their online chat....they couldn't do anything for me because my account has been closed! I'll have to contact their collection department on Monday! Seriously the most ridiculous, horrible experience I have received with a company. DO NOT USE THEM!!!! read more

Hate this service!!!!! The representative was very rude & I was on hold for about 2 or 3 hours I wouldn't recommend this service for anyone unless you are going to college and are DEAD broke! Please stay away !!!!! read more

Wow. Atrocious. Only got the one star because you can't give zero. My son is moving into a new apartment, where you can only use Centurylink for internet/cable. He moved in on April 11. On April 6 he called to have it hooked up, but they couldn't bother themselves to get out there until 4/17. On 4/16, he got an email saying it was cancelled. He spent 4 hours on the phone, finally getting someone to say they weren't sure what happened, but got it rescheduled for 4/22. On 4/18, he got another email stating the 4/22 appointment had been cancelled. Both times he was given the reason that Centurylink didn't service that building. Patently untrue. We got the number of the local sales person, who has a problem returning phone calls, or texts. If you have an option, do not use this service. read more

Need some minus stars here. Lots of them. Two YEARS worth. They cannot provide the service they claim to offer, forget about honest speeds, copper based service is interrupted by an outage every couple months, takes days to get it back, customer service is clueless, and basically nobody cares. And yes, they will raise your rates without warning, even though they have zero plans for ever upgrading their 50-year old dilapidated infrastructure. If finding a reliable ISP is hell, this company is Satan. read more

As many have said I would like to rate CL MINUS five stars! Even in a world with poor customer service CL never ceases to amaze with the insanity. Many times I've called about poor internet speed/service/connection out/etc - every single time, without exception the problem has been on their end. But I have to go through the "is your modem plugged in," routine and then it's never really fixed. Unfortunately we have limited choices for internet service. But Century Link will literally take years off your life if you try to engage by phone or by chat with their totally worthless customer service people. read more

If I could give a minus I would but 1 is as low as you can go. Hands down Centurylink is the absolute worst company I have ever dealt with. Their customer service is non existent, long hold times and more then not they hang up on you. Trying to get a live person is an exercise in futility all by itself. Trying to use chat on their web site doesn't work as the link seems to be broken and so you are relegated to calling. It's too bad our only choices in this area are Cox and Centurylink, the two worst telecommunication companies in the country, just check their ratings. I sent them an email got a response from them saying customer satisfaction is their top priority and a representative would contact me shortly to resolve my problem. It's been a week and I am still waiting for someone to contact me. If you can avoid these people, do so you will be better off. read more

This review has nothing to do with centurylink store, just their DSL service If I could give 0 stars I would. I signed up for a 1 year contract on 40/5 mps First 4 months were OK with speeds up to 30 mps, after they did installation in the area for fiberoptic lines its been a disaster. Speeds are in the average of 3 to 5 MPs download. I will include speedtest.net readings read more

Centurylink - Results - Television Service Providers Near Me - Avondale, Arizona

Absolutely the worst cable and Internet provider! Every week I lose signal and my Internet stops working or slows down! Multiple times a week I turn my TV on and it says no signal. Or I'll be watching TV and the screen goes blank, the pops up with a no signal screen. Every month they take my payment directly out of my bank account, so I keep up to my end if this contract. When are they going to keep to their end of the contract and provide me with the service I pay for? I even upgraded my Internet last October because they said it will help. That was a lie is even worse than before! This use to be a good company not anymore! read more

Centurylink - Television Service Providers Near Me - Avondale, Arizona

I moved from metro center area to Sun City andwanted my landline and internet to go with me being a retiree of theirs and i am still waiting for internet here for 16 days now, with being tranferred from one deptvto another after an hour for each, but got a bill for internet i cant get because central office wont wire it plus they have not given me my concession!!! how do regular customers getany kind of service when i cant?!!!! They have gone from bad to worse for customer service!!!! have trouble with cox saying they have to dig to bring me service and since the 3rd, still wating!!!! read more

I thought COX had the worst customer service until I had I had a problem with Century link. Customer service is a joke. I was transferred and bounced all over the place, spent hours on the phone over the period of a week. No one knew anything, the advise I was getting was different every time. They finally ordered me a new modem, just to call and check on it 8 days later to have them say they don't see an order. They can never find my account, they read off a script and no apologie for my bad experience, I was literally told, after I explained my frustration, "Ok, Have a good one".....Pathetic, absolutely pathetic. read more

We love Centurylink. We have a dedicated DSL line where others cannot use our data. The price is a fixed price. You can cancel anytime. The price we pay is for life. It does not go up year after year like Cox. The special was $49.99, plus modem of $10/month and tax. That comes out to be around $65 to $70/month and we get upto 80 mbps. Our steady Ookla test is between 50 and 70 mbps which is expected using wireless. If it were wired direct to laptop, I'm sure it would be higher. Review Categories: Centurylink Cost - 5 stars, saves us $45 to $50 dollars per month. MBPS - 5 stars, same mbps as Cox Customer Service - 5 stars, technician took his time for install and shared knowledgeable information. Quality - 5 stars, I love having a dedicated dsl line to my house where no one else gets to share my data to slow my internet down. Cox Cost - 1 star, increased every year got to be $115/mo. MBPS - 5 stars, same mbps as century link according to OOKLA test Customer Service - 2 star, Cox only wanted to reduce our cost because we were leaving them. Their discount would have been the same price as Centurylink but then go up year after year until you call them and tell them you are going to cancel again. Quality - 3 star, you share a dataline with neighbors. When I first moved to Surprise, AZ, Cox was the best internet service in 2015 because they offered a MBPS and we needed that for my husbands work. Now, Century link is very competitive in their price, mbps, quality, and service. If you want to test your speed go to bing search and type in OOKLA speed test. read more

What can I say, it's a cable company. I definitely feel they are a lot better then cox. I would prefer to stick with cable. House is set up for cable, and I do not want any dish hanging on the side of the house with wiring and holes all over the house. I have no issues with the internet speed and connection. The cable is great, rarely have any interruptions. I can not complain about their product. Their customer service is another thing. First, all you idiots out their complaining about your bill keeps getting raised. Well most of you signed up based off a promotion, what do you expect? They dont last forever. However, I'm there with you regarding the rest. They do lie, they are not honest, and they are always trying to bill you for things you never ordered. They have the same cox attitude of they don't care if you're a customer. Myself, I'm about ready to cut cable out of my life. Not sure if we even need it anymore. To many other options now. read more

Do you like video games? Netflix? Perhaps even reddit? Well congratulations new centurylink customer, you can no longer enjoy any of them. My parents have century link and paid something like 50 dollars a month for 5mb download and 1mb up. That is fine, except it only runs at about 1.5. Well I use A LOT of Internet. Centurylink decided I use too much internet and shut us off. Then the said we can upgrade to a 'business package' for 100 a month and have unlimited usage! What a deal!! DSL Internet is going to die out like dial up, go with cable, if you can't get cable where you live like me, move. Don't give Centurylink or Dish Network any of your money. read more

I would advise anyone not to do business with centurylink internet service. They are a crappy company. They want their money on tine, but when they owe you they don't want to pay you. It's been 4- months and I am still trying to get my money for lost of service 4- months ago. Every time I call or text them they LIE LIE. read more

We've been a customer for 10 years and they treat us like trash. We asked for upgraded internet and they send out a tech that was nasty and rude and complained about our switches in the house then yelled at my husband over the phone. Then we called for a tech to come out to look at the existing internet and he never showed. Not to mention CS is filled with what sounds like inbred morons. They can't even enunciate their words so they sound like mush mouth. Switching to Cox soon for upgraded internet. Can't say I'm excited but we need more than 60 MB so we've got to do something. Cox already backed out our appointment once. These companies have no motivation to provide good service since there's little to no competition. read more

Long long story short, canceled prism cable service (kept internet) because the rates got too high after telling me they would adjust the price...never happened. Sent me a box to return everything, packed it up and shipped the next day, did not write the tracking # down because eh, I though they were trustworthy. Then I see a $336.00 charge (4 weeks later) on my account for un-returned boxes!! I called and chatted online, multiple times only to be told they have NO RECORD of returned equipment and don't keep tracking numbers and maybe call UPS to see if they can find it. Called to UPS and they said if they created the label they have it for 90 days automatically it stays there for 90 days! Finally had my husband call and talk to someone let them know we already talked to UPS and someone from their company and we WILL be having a refund, she says "oh, I see right here on the account is says we received the equipment, all they have to do is pull up your account" all these phone calls and chat conversations and photo were the same day within 1 hour of each other. Update 9/1 No refund, checked my online acct with Centurylink and they credited it to my account to use for future bills, um no I want the money back in my account that you took from it. Called at 5:15 after work to Billing (India) transferred to Payment Specialist transferred BACK to Billing, then oh we need to TRANSFER you to returns. On hold until 6 pm when they close and kicked back to India. So I will call first thing when they open and wait all day if I have to someone will be speaking with me! Update 9/15 After being told on 9/1 a check would be cut and mailed THE NEXT DAY, still no check. I called today, after being on hold for 45 min (The fastest it's ever been might I add) the lady tells me " I apologize, I am not sure who you spoke to but, we don't offer check refunds on active accounts only credits" So you are telling me I can cancel my account to get the check but you can not cut it now, when #1 you were NOT authorized to withdraw it and #2 it was YOUR error in billing. Now they are saying we are locked into a 24 month commitment of which we are only on month 4, we have never signed any paperwork other than our initial agreement 1.5 years ago for a 12 month term which we fulfilled and if we want to cancel it's a $200 ETF fee. I feel bad for whom ever takes my phone call EVERY DAY until I have a check in my hand. read more

Centurylink - Right at the top, no equipment received.... - Television Service Providers Near Me - Avondale, Arizona

Got century link at our house in Surprise in April. Was given a two week suspense for when they would bury the lines ( currently the lines piggy off of our neighbors) when I called them after 4 weeks they said oh we are behind it'll be done within 40 days. ...well its been 156 days and the line is still laying across the sidewalk and hooked to our neighbors house. The quality of the Internet is mediocre at best. It cuts out frequently. Their only redeeming quality is that their customer service is not as rude as cox! Also it did take about 15 different calls for them to give me the correct person to talk to about the tripping hazard lines across the sidewalk. read more

Absolutely horrible internet and inconsistent. Our internet continuously gets disconnected and then reconnects. Is absolutely horrible and we had them come out to our house to try and fix it but the internet always seems to working on their end but never ours. We're tired of this horrible service and will be switching to a new provider as soon as we can! read more

Keep getting spam email every day same ones over and over. I just transferred 43 spam/ junk into the spam folder.I follow CenturyLink instruction and still getting them My who is 69 keeps getting dirty email junk, they need to improver their spam control. How can I solve this problem? read more

Unethical. Liars. Very poor customer service. My bill doubled with no notice. I have been charged $98.00 a month for just internet. My internet starts shutting off every 2 weeks until I pay $125 - $150 ransom. Then my wife spends 45 minutes on the phone to get service back on. They said they were going to lower the bill and send a better modem with no extra charges.... A week later a technician shows up to do an upgrade.... What??? Another 45 minute phone call and we find out we were lied to and the rep we spoke to last week upgraded us. I guess they just do what they want to do. Hey Century Link, dont you know that if you were customer focused and just did not lie to people positive reviews and word of mouth would massively increase your business??? Guess not. If you guys would just make it right I would change this one. read more

This company is an absolute disaster, and the Internet service is horrible! The only reason I gave it even one star is because 0 is not an option. Two words describe what you can expect from their internet service ... CONSTANT BUFFERING! As for the customer service, it is non-existent. The billing is even worse. They make it nearly impossible to cancel services too. You can't cancel online, and you can't get through on the phone to cancel without waiting for a LOOOOONG time and then arguing with a service rep! I have lived in or around 6 big cities in the US over the years, and I've never experienced service and customer service as laughably horrible as Century Link's. The internet service is SLLOOOOOWW, and you can't stream a movie or show unless you have time and patience for 2 minutes of buffering every 30 seconds. No lie - constant buffering!! It is literally like having dial-up TV and internet minus the screeches and hums of the old modems. Oh! Speaking of the modem ... we purchased a CenturyLink modem over the phone at the time of setup. Somehow that purchase went through Best Buy, but nonetheless we got the modem that CenturyLink ordered for us. So when I called and spoke with not just 1 but 4 - 4! - service reps, the last guy (Paulo) blamed the modem for the horrible performance and said I bought the wrong modem (that they charged me for twice ). So after I pointed out that CenturyLink ordered the modem for me, he said "Oh, yes, I see that here now". Then he offered me a new, "better" free modem if I didn't cancel. He didn't have a reply when I asked why they didn't send me the better modem to begin wNeedless to say, I cancelled and switched companies. To recap: IT IS AWFUL! Go to ANY OTHER company!! UPDATE: Since the last review and my conversations with CenturyLink, who said they removed the charges ....I've received 2 more bills for the modem that I already paid for, and they billed me for WiFi service for the month AFTER I canceled my service. Simply. Amazing. Worst company I've ever dealt with ..... read more

Terrible customer service. My rented (from them) modem failed on a Saturday night, leaving me with NO INTERNET. Calls to customer service were routed to an overseas location where reps could not understand me, even though English is my first language. One hung up on me when she was clearly confused about what to do, and the next one (after a lengthy process of going through their automated system and being transferred yet again) lied and told me that it was "a local outage in your area affecting 28 customers" and that it should be resolved within 12 hours. IT WAS NOT--and neither of them created a repair ticket that could be tracked. Finally, on Sunday morning, I reached someone in the US who understood my problem, ordered a new router to be sent to me for Tuesday delivery, and scheduled a technician to visit on Wednesday. All went according to plan, but the day after the technician corrected everything, my wireless service became erratic--sometimes I could connect and sometimes not. More calls, more on-line chat with someone/somewhere who insisted my service was working properly--they simply did NOT understand. Finally, in desperation, I ordered new Internet service from a different provider who was able to schedule a next-day installation (with faster speed, a lower price, and US-based customer service) FOR THE VERY NEXT DAY. read more

Terrible. Absolutely terrible. They lie, cheat, and scam. Just read the other reviews. Hey Centurylink, STOP THROTTLING MY GODDAMN INTERNET WHEN I DOWNLOAD. Here's my speedtest results. Supposed to be getting 5d/1u and I'm not. What a scam. http://imgur.com/a/dnGDL read more

There are so many reasons why I hate Centurylink that I don't have the time to name them all! Like many on here have stated they have the worst customer service if you can even call it that! Stay away seriously even if the price is tempting don't do it they will screw you over more than once! read more

Horriable customer servIce...you can not cancel long distance tthat you dint use and get charged $40 a month for....fees are insaine...SLOW service...will never renew my contract...unfortunately still have almost 2 years read more

Some of the worst service I've ever received this by this company. I ordered a modem and decided that I did not need it so I returned it with their shipping label. They still have not received it it has been over a month I paid $162 for it and I have not gotten a credit back I could take a bite of that money. Very disappointed as I have no idea what they're doing read more

Centurylink is the worst customer service in the world, in the entire world if you do not need centrelink don't use them!

I agree with all of the other 1-star reviews on here. The best way to get in touch with a real human being who can make an attempt at helping you is to be late on your bill and wait for a phone call. read more

Only wish I could give this company a - 10 stars! I was ready to retain an Attorney and take them to court over a bill I kept receiving for $450. I never had an account or a phone in my house. To this day there's no land line in our house but Centurylink screwed my credit up for over 2 years. Never had such hatred for a company. The worst customer service PERIOD!!! read more

Switched to Centurylink 6 weeks ago. Changeover install went smoothly, tech arrived on time within arrival window given. Connectivity and speed have been comparable to prior provider Cox. Since I am happy with connectivity and speed I decided I wanted to buy installed modem instead of continuing to rent forever. When I signed up for switch over I was told that would be no problem and I could purchase anytime. I requested purchase via online chat and was told they would have to send me a new modem; I could not just purchase what I already had installed. They shipped me a new modem, however it is a different one than I have installed and does not fit in the wall cable box. After spending 2+ hours on phone and being transferred 3 times speaking with sometimes difficult to understand representatives I was told that Centurylink could not specify a particular modem size or model and that my only option is to continue renting my existing modem. I have returned the new modem which does not fit. Bottom line; happy so far with connection and speed but good luck trying to contact a live person for any issues. read more

We are going on our 4th day without internet connection. CenturyLink sent a tech 6 days ago because we have been having major connection issues for months now. It took 4 calls, 3 live chats and finally text messaging them to have the first tech out here only to make it worse. The service was fine for a day but it messed up our neighbor's service. They had a tech out for them the next day which caused our service to be completely cut. We are paying for higher speeds that we have never received. CenturyLink is a complete joke. In 2 weeks alone I have had to take off 3 days of work because I am unable to work from home. read more

Thinking of switching from Cox to Century Link? DON'T DO IT! Worst customer service. Ever. We simply wanted a phone line switched over due to rising costs from Cox. Not everyone wants a house phone these days but we still want one for the kids. My husband was told installation would take place on a Friday between 8am-5pm and someone must be home. So I stayed home from work and errands to wait for the technician. Nine long hours pass, no phone, no technician, no call, no card left, not one knock on the door, nothing. Called the company, waited for another hour to learn that they show the service is installed. I checked phone line again, nope, still isn't working. I asked why the technician didn't knock on my door to check install or inform me he was finished with services? Customer service rep literally DID NOT RESPOND. Complete silence on the other end of the phone. I asked again, and was blatantly ignored again. She then offers to schedule a service tech to come out the next morning to diagnose the problem, for a repair fee of course. WAIT? WHAT? Repair fee for a brand new service that was not correctly installed in the first place? Not to mention the fact the technician didn't even bother to contact me during the day by phone or simple knock on the door to confirm that the phone was working, but you're going to charge me for that? "Oh, yes, we can waive that repair fee". You bet your tail you can waive that fee. My husband knows a thing or two about phone lines and connections. Checked the wires at the box. Yes indeed, the technician connected some wires to our house. THE WRONG ONES. There are blue wires, white wires, and orange wires. He connected blue, our house runs on the orange. The technician would've figured this out within a few minutes if he'd just bothered to knock on my door and check that the line was working. My husband spoke with customer service again and relayed our entire ordeal with this install, not a single person we spoke with seemed to care. I guess their give a darn is busted. If our line had not already been ported over from Cox I would've dropped this company immediately. On top of it all, we tried to sign into our account online, shockingly (enter sarcastic jaw drop here) our account was not recognized by their system. We then started an online chat with Seth T. We had to restart chat three different times because Seth T. would not respond to us in the chat box after announcing he was present to chat with us. Whether this is because their system is bad/slow, or possibly the fact that he was chatting with several customers at once, does not matter. Took us thirty minutes to find out that we have to try again in 7-10 days, because that's how long it will take to get our information into the system. What? Did I time travel? Is this the 1990s? All in all, 10.5 hours of my day wasted to get a simple phone line installed. Go ahead folks, calculate your hourly wage and multiply it by 10.5 hours. That's a fair estimate of how much of my hard earned cash was wasted/lost on a company that does not value my time or money. Get with it, Century Link. After this experience, I would much rather pay a few bucks extra to the conglomeration called Cox and get average customer service, than deal with your apathetic customer service reps and incompetent, unprofessional technicians. My recommendation, stick with Cox. read more

TV completly down (local and cable stations) for over 12 hours now, after multiple modem and cable box hard resets. Nothing compensated or acknowledged by Centurylink. Garbage company. read more