Shout out to Nathan for hooking us up with a good deal on a new phone line, upgrading my phone, and…read morea new Apple Watch. He was very professional and transparent about the whole process and pricing.

Horrible, my card expired. I tried going into the store only to check in and stand there for 45…read moreminutes without anyone saying a word to me. Exactly sad I've tried with them, another store, 8 hours of phone/ online customer service.......... And I still can't get my card /account updated....... WOW

I want to say thank you to Sam for helping me with my new account. I signed up with T-Mobile online…read moreonly to run into a snag that they couldn't help me with. After getting nowhere with the chat people online, they suggested I go to a store in town (Redding). I called the store on Churn Creek and a female answered and said she could not help me because I did it online. She was so rude I couldn't believe it. I then called the T-Mobile store on Dana in the mall as I was in tears with frustration. Sam answered the phone and told me to come right over. He was so wonderful and patient and helped me set up my account and transfer my service from Verizon to them. I want to say THANK YOU Sam. You were patient, kind, and helped me with everything I needed. You are wonderful! I suggest anyone moving their service or getting new service to go see Sam at T-Mobile at the mall. He even got me a better deal than the one I signed up for online. He's the best!!! Do not go to the Churn Creek T-Mobile as they are extremely rude and if they can't make money off of you, they won't help you. Please see Sam. Thanks again!!

If you want them to Take your ID and your credit card information charge you for a cell phone that…read moreis being sent to somebody Else, go to the mall. I went here thinking that I would sign up for T-Mobile. I had problems with my SIM card being locked by AT&T. It took me a few days to get through to AT&T. They made me Hold onto the iPhone watch even though I tried to give it back to him two days later. I was afraid I was gonna have problems with AT&T. They would not let me give it back to them. When I finally did sign on with Metro T-Mobile instead of T-Mobile because I guess there is a difference. The guy charged me a restocking fee took a photograph of my drivers license front and back. I got charged a restocking fee. About a month later I gotta charge on my credit card for a phone. I called t-Mobile-customer service. They said there was fraud going on at that store and they would give me a call back within a week. This was a month ago and I never got a call back from T-Mobile. I don't even know if they took care of the person who committed fraud. Go here if you wanna be robbed.

Horrible customer service. Stood as the first person in line for over 40 minutes. I only had a…read moresimple question about international travel. Wasn't trying to change my plan or buy anything. 40 minutes before I was even acknowledged. I totally understand they're short staffed and obviously have to go in order of who's here. But at least acknowledge your customers so you know if you can knock out a 2 minute interaction while helping others, instead of making me stand here the whole time you set up an 80 year olds phone.

On August 26, representatives from this T-Mobile store sold two phones and a watch to my father who…read morehas Alzheimer's. He didn't need any new phones or a watch, and is unable to use the phone he currently has due to diminishing cognitive skills. His caregiver was with him at the time and attempted to inform the employee that this was a bad idea, and that my dad wouldn't know how to work a watch let on a smart phone. Nonetheless the representative pursued the sale my dad, who due to his condition, says yes to everything. So he walked out of there with a bill of about $1286 for the three devices. Once this happened, I came into town and explained to my dad what it happened, and he was flabbergasted. Clearly, he was unaware of how much he would be paying for all of this, thinking it was all free, and when I asked him to try the phone, he couldn't even use it. This was two days after the purchase, and so we went back to the store on August 28. I explained to the current sales representatives what had happened and asked them to completely undo it. The person who helped me was not interested in the issues I was bringing up, and was talking with her coworkers about other jobs she was applying to. The whole process of returning the phones took about an hour and a half, while my dad who is 85, sat there on their uncomfortable chair, when he should have been at home, resting. The sales representative said she could not refund the restocking fees, which were $120 total (40 for each device), because the manager was "gone for a week." She didn't seem to care one bit and never at any point apologized for the previous sales persons exploitation of my dad. On Tuesday, September 16, I came back to town and went to the store again to ask about refunding the restocking fees. I explained that the situation involves in him being sold phones and devices that he doesn't need due to both his cognitive disabilities and an employees exploiting the situation and selling him things he can't use. I pointed out that we had been there a couple weeks before and I'd asked to have those restocking fees waived, and the person who helped at the time said she couldn't waive them because the manager wasn't there. So I asked if the manager was here currently. He said yes and I said could I please speak to her about waiving these fees. He went into the back and came back out and said that she told him she couldn't waive the fees. I pointed out that I consider this financial exploitation of a person with cognitive disabilities. And I pointed out that it was one of their employees who took advantage of that. The gentleman (probably fresh out of high-school) was nice, but clearly was just doing whatever the manager told him to do. The manager was apparently too busy to come out and talk with me in person. I informed him that I would have to report them to the Better Business Bureau and give them a very bad review because of this. He seemed to be fine with that, and I made sure that he understood that I was taking the seriously. He tried to say that there was nothing they could do, and said it was a corporate thing, basically passing the buck, as though the store had no responsibility with the situation whatsoever. Turns out later on that they didn't completely cancel the service. He still got charged one month of service for devices and lines he didn't even have any more. I consider this egregious financial exploitation of an elderly person, and personally I think they should be fined for it, to prevent this kind of abuse of elderly people in the future.

First off the service is terrible when trying to make calls. I have a 5G network that doesn't do…read morethe job. My phone was stolen and I paid the phone completely off. They will unlock the sim for 60 days after I purchased a new phone. Don't use AT&T go to a carrier that cares and doesn't tie you down to sticking with them!!! The young lady gave me the tech-support line to call. But of course not open on Saturdays. They're only open Monday through Friday 8 AM to I think I believe 6 PM. So no help there do not go to the store. Terrible service.

So they're happy to sign you up for Internet Air in person but are unable to cancel it for…read moreyou...interesting. Internet Air is terrible, would not recommend. Getting less then 9 MBPS Upload & Download.

I brought my daughter's phone in the other day and picked it up an hour later it looked like a…read morebrand new phone. He even put a screen protector and case on it for me. Very pleased with the finished product. Great pricing, Great customer service, fast service. 10/10 recommend.

I dropped my Samsung one too many times and was torn between buying a new phone or repairing the…read morescreen. I decided to go with a repair--supporting local businesses is what it's all about--and I'm really glad I chose this shop. The owner, John, was super professional, and as the name of the shop suggests, their service was lightning fast. My phone looks and works like new again. Thank you for the excellent customer service and quality work--I'll definitely be recommending you to others!

They are awesome, never had a bad experience with them, very helpful and knowledgeableread more

Took my older aunt into the Redding store as we could not figure out how to get her new phone to…read moreconnect to everything. Sean Abbott was absolutely amazing. He was very patient with her and knew just what to do to get things resolved. He helped show her how to access and do the simple things on a modern phone that most children are familiar with, but that older people sometimes have trouble with. Just an outstanding experience.

I just wish there was a Spectrum service center closer to me in Red Bluff. But since I drive up…read morehere to Redding so often, I guess it's no biggie. As for the service and internet connection, I couldn't be happier. Heck in the last 2 years, my internet speed has gone up from uploads at 375 Mbps to almost 500 Mbps! I didn't have to do a thing, they just raised the speed for the same price! The upload speed went up super fast too, form just 12 Mbps to a whopping 420 Mbps, almost the same speed as downloading. This is important to me, cause I upload a lot of work vids and pics back to the main office, so they upload super quick. One thing I don't like is the price over the years seems to keep going up, but I'm lucky work pays for my connection, but still. I tried to go into the store and see if I could get one of those deals where it's like half the cost, but they said it's just for new customers only, so there's that! The connection is pretty reliable most the time, sure on occasion it might go out, but that's cause the electricity went out on the area for whatever reason. I'm happy with Spectrum. I just do the internet and have a home phone connection, but no TV service, there's plenty to watch on Prime over the internet!

Terrible service Terrible customer service…read more Agent was eating while talking to me. Told me to take my business somewhere else!!!

Very professional! Fixed my phone quickly, helped me save money on my monthly bill. Shout out to…read moreJeff for doing a great job.

Do yourself a favor and never go to the Hilltop Verizon. Come visit Roman at 1090 Cypress, next to…read moreLabCorp in the Safeway Shopping Center. He's an excellent young man with massive experience, and what others tell you will take five to seven days to accomplish, he'll say, "Hold my beer," and have it done in 20 minutes. I can't speak highly enough about Roman--he's wonderful. His co-worker was great as well; I heard him assisting people and he was very helpful. Unfortunately, the Hilltop store is a corporate location, and it's pretty horrible.

I asked them to change my iphone screen because to old one was broken. They said that they can do…read moreit with 115 usd. I especially asked if the new screen will be as good as the original one and they assured it is so I bought the service. When I got the phone back 30 minutes later with new screen, it definately was not as good as the original one. It has lower refresh rate and the colors are a bit off. I asked about it, and they said that the most of the people won't even notice it. Then I asked is this OLED screen like the original one and they said it is not and it is actually LCD screen. I told them that this was not what I was expecting and they said that they can but the old broken screen back if I want or I have to pay extra 85 usd to get the OLED screen. They ended up giving me a free screen protector as compensation, but the whole thing still annoys me. So because of all the misinformation and I would say lying, I cannot recommend them really to anyone.

got screen repaired went home and hours later stopped working, tried calling back a couple hours…read morebefore they closed and no answer, I went in and told him what was going on and proof and he says nothing he can do no refunds or nothing! DONT SHOP HERE !!! Koray ökçeci Is a SCAMMER!!!! He also Has his friends make online positive reviews and he does too!

Quick fix for your needs. We have had to replace multiple screens on our kids phones or iPads. We…read moreonly trust Redding smart repair. Price is very fair!

by law they are supposed to put it IN WRITING if they are going to use generic non OEM parts. The…read moredo not do this BUT they charge the price of the official OEM parts! They also do not do diagnostics after their work to make sure things work. The employee David asked for my son's pass code which is shady and security risk and also said I should not turn on "maintenance mode" which is for Samsung phones for security and privacy when getting repairs done. All of this has been super shady and dishonest. Then he lied saying he told me on the phone it was not official parts... which is a lie because he did not and the law still says it has to be in writing. Seems they have shady cons going on here. Another store down the street charges the exact price they charged me but for the official OEM parts! Do not appreciate having my time and money wasted.