Shout out to Nathan for hooking us up with a good deal on a new phone line, upgrading my phone, and…read morea new Apple Watch. He was very professional and transparent about the whole process and pricing.

Horrible, my card expired. I tried going into the store only to check in and stand there for 45…read moreminutes without anyone saying a word to me. Exactly sad I've tried with them, another store, 8 hours of phone/ online customer service.......... And I still can't get my card /account updated....... WOW

Best customer service I have EVER received. The Manager and two others set up a 4 phone plan,…read moreunlimited everything, and saved me over $100 a month. Mexico and Canada... No extra charges. There's just one plan. My kids can stream and I can travel. So far.. Better reception than ATT and they always locked me out of 4G too. The staff in the Mall T-Mobile is friendly, knowledgable, honest, and joyful. Thanks Samantha, Cory, and Kelsey! You guys ROCK!

I rarely leave negative reviews, but my experience at the T-Mobile store in the Shasta Mall was…read moreunacceptable. I was helped by an employee named Sam, and his customer service was some of the worst I've ever experienced. He was rude, dismissive, impatient, and acted as though helping customers was an inconvenience. Instead of listening to my concerns or trying to resolve the issue, he spoke to me disrespectfully and offered no real assistance. I'm 60 years old, and I can honestly say this was one of the worst customer service experiences I've had. No customer should be treated the way I was. A little courtesy and professionalism go a long way, and unfortunately, neither was present during my visit. I hope T-Mobile management addresses this issue because employees like this can drive loyal customers away. I will think twice before returning to this location and would encourage others to expect better customer service elsewhere.

This is simply a warning to stay away from T-Mobile! I would have to say this has been one of my…read moreworst experiences with cell phones! Very very long story but they fully took advantage of me and said it was my fault that I ended up with a new phone that I did not need! Go figure! I simply believe them when they said I didn't have any other options but to use insurance or buy a new phone so it sounds like they just needed a commission! This is the final and last straw, there has been so many problems with T-Mobile it's beyond ridiculous! And to boot the service has been horrible! And when I'd mentioned it to a friend they said oh my gosh I've been scammed in the same way My T-Mobile! They say they have customer service but I haven't experienced that at any level... So please take your business somewhere else!

On August 26, representatives from this T-Mobile store sold two phones and a watch to my father who…read morehas Alzheimer's. He didn't need any new phones or a watch, and is unable to use the phone he currently has due to diminishing cognitive skills. His caregiver was with him at the time and attempted to inform the employee that this was a bad idea, and that my dad wouldn't know how to work a watch let on a smart phone. Nonetheless the representative pursued the sale my dad, who due to his condition, says yes to everything. So he walked out of there with a bill of about $1286 for the three devices. Once this happened, I came into town and explained to my dad what it happened, and he was flabbergasted. Clearly, he was unaware of how much he would be paying for all of this, thinking it was all free, and when I asked him to try the phone, he couldn't even use it. This was two days after the purchase, and so we went back to the store on August 28. I explained to the current sales representatives what had happened and asked them to completely undo it. The person who helped me was not interested in the issues I was bringing up, and was talking with her coworkers about other jobs she was applying to. The whole process of returning the phones took about an hour and a half, while my dad who is 85, sat there on their uncomfortable chair, when he should have been at home, resting. The sales representative said she could not refund the restocking fees, which were $120 total (40 for each device), because the manager was "gone for a week." She didn't seem to care one bit and never at any point apologized for the previous sales persons exploitation of my dad. On Tuesday, September 16, I came back to town and went to the store again to ask about refunding the restocking fees. I explained that the situation involves in him being sold phones and devices that he doesn't need due to both his cognitive disabilities and an employees exploiting the situation and selling him things he can't use. I pointed out that we had been there a couple weeks before and I'd asked to have those restocking fees waived, and the person who helped at the time said she couldn't waive them because the manager wasn't there. So I asked if the manager was here currently. He said yes and I said could I please speak to her about waiving these fees. He went into the back and came back out and said that she told him she couldn't waive the fees. I pointed out that I consider this financial exploitation of a person with cognitive disabilities. And I pointed out that it was one of their employees who took advantage of that. The gentleman (probably fresh out of high-school) was nice, but clearly was just doing whatever the manager told him to do. The manager was apparently too busy to come out and talk with me in person. I informed him that I would have to report them to the Better Business Bureau and give them a very bad review because of this. He seemed to be fine with that, and I made sure that he understood that I was taking the seriously. He tried to say that there was nothing they could do, and said it was a corporate thing, basically passing the buck, as though the store had no responsibility with the situation whatsoever. Turns out later on that they didn't completely cancel the service. He still got charged one month of service for devices and lines he didn't even have any more. I consider this egregious financial exploitation of an elderly person, and personally I think they should be fined for it, to prevent this kind of abuse of elderly people in the future.

The local ATT store on Browning St in Redding, CA has always had good customer service, but today's…read morevisit with Andrew was exceptional. His depth of knowledge, ability to explain things clearly, and willingness to advise on our best options was exceptional, from FirstNet matters, to obscure new phone comparisons, to moving internationally, to warranty idiosyncratic warranty replacement issues, all off the top of his head. He was downright amazing.

AT&T is great, this store is terrible. Bought a device and returned it and they set it up to keep…read morecharging me for the service on a device I never even activated for over a year. They also put a protection plan my devices that I didn't ask for or want (they're already covered with apple care) and specifically declined. If you shop here I would make sure that you know exactly what every penny you spend is going to and double check your bill. Staff here will not do what you ask and can't be trusted. P.S I've had good customer service from AT&T with these issues.

Great customer service! Very efficient and kind. I needed a new battery for my iPhone 11 Pro. The…read moreowner diagnosed the issue and had my phone repaired in less than 30 minutes. He is very honest and professional. It's clear that he is passionate about his business. The pricing was fair, and it was actually more affordable for me to bring my phone here than to bring it to the Apple store. There's also free wifi available to customers who need to wait in the lobby for their repair to finish. I would return for any future repairs!

Second time I wanted to use lightning phone repair. Called first and discussed my broken iPad…read moreglass. He asked a bunch of questions and said it would be better to replace However the iPhone glass case was replaced the same day after a call and his price was in step with other stores The value was he was available and a nice clean environment. Pleasant customer service

Mimi is great! She is very patient and knowledgeable. She knows what she is doing! Always great to…read moredo business with her.

Took my older aunt into the Redding store as we could not figure out how to get her new phone to…read moreconnect to everything. Sean Abbott was absolutely amazing. He was very patient with her and knew just what to do to get things resolved. He helped show her how to access and do the simple things on a modern phone that most children are familiar with, but that older people sometimes have trouble with. Just an outstanding experience.

Terrible service Terrible customer service…read more Agent was eating while talking to me. Told me to take my business somewhere else!!!

I just wish there was a Spectrum service center closer to me in Red Bluff. But since I drive up…read morehere to Redding so often, I guess it's no biggie. As for the service and internet connection, I couldn't be happier. Heck in the last 2 years, my internet speed has gone up from uploads at 375 Mbps to almost 500 Mbps! I didn't have to do a thing, they just raised the speed for the same price! The upload speed went up super fast too, form just 12 Mbps to a whopping 420 Mbps, almost the same speed as downloading. This is important to me, cause I upload a lot of work vids and pics back to the main office, so they upload super quick. One thing I don't like is the price over the years seems to keep going up, but I'm lucky work pays for my connection, but still. I tried to go into the store and see if I could get one of those deals where it's like half the cost, but they said it's just for new customers only, so there's that! The connection is pretty reliable most the time, sure on occasion it might go out, but that's cause the electricity went out on the area for whatever reason. I'm happy with Spectrum. I just do the internet and have a home phone connection, but no TV service, there's plenty to watch on Prime over the internet!

Very professional! Fixed my phone quickly, helped me save money on my monthly bill. Shout out to…read moreJeff for doing a great job.

Do yourself a favor and never go to the Hilltop Verizon. Come visit Roman at 1090 Cypress, next to…read moreLabCorp in the Safeway Shopping Center. He's an excellent young man with massive experience, and what others tell you will take five to seven days to accomplish, he'll say, "Hold my beer," and have it done in 20 minutes. I can't speak highly enough about Roman--he's wonderful. His co-worker was great as well; I heard him assisting people and he was very helpful. Unfortunately, the Hilltop store is a corporate location, and it's pretty horrible.

I asked them to change my iphone screen because to old one was broken. They said that they can do…read moreit with 115 usd. I especially asked if the new screen will be as good as the original one and they assured it is so I bought the service. When I got the phone back 30 minutes later with new screen, it definately was not as good as the original one. It has lower refresh rate and the colors are a bit off. I asked about it, and they said that the most of the people won't even notice it. Then I asked is this OLED screen like the original one and they said it is not and it is actually LCD screen. I told them that this was not what I was expecting and they said that they can but the old broken screen back if I want or I have to pay extra 85 usd to get the OLED screen. They ended up giving me a free screen protector as compensation, but the whole thing still annoys me. So because of all the misinformation and I would say lying, I cannot recommend them really to anyone.

got screen repaired went home and hours later stopped working, tried calling back a couple hours…read morebefore they closed and no answer, I went in and told him what was going on and proof and he says nothing he can do no refunds or nothing! DONT SHOP HERE !!! Koray ökçeci Is a SCAMMER!!!! He also Has his friends make online positive reviews and he does too!

This is such a great small business to support, and most importantly, they are excellent…read moretechnicians and get the job done with no B.S. and lickety split. YES- You want to do business with Redding Smart Repair! They have the training and the parts supply-chain connections to fix our hardware efficiently and competently. THANK YOU, Redding Smart Repair! Seriously- you ordered, received, installed, my replaced laptop screen MUCH faster than I was expecting. YOU TOTALLY ROCK! Thanks for your expertise and professionalism. Ten stars!!

by law they are supposed to put it IN WRITING if they are going to use generic non OEM parts. The…read moredo not do this BUT they charge the price of the official OEM parts! They also do not do diagnostics after their work to make sure things work. The employee David asked for my son's pass code which is shady and security risk and also said I should not turn on "maintenance mode" which is for Samsung phones for security and privacy when getting repairs done. All of this has been super shady and dishonest. Then he lied saying he told me on the phone it was not official parts... which is a lie because he did not and the law still says it has to be in writing. Seems they have shady cons going on here. Another store down the street charges the exact price they charged me but for the official OEM parts! Do not appreciate having my time and money wasted.