First of all I LOVE, and I mean LOOOOVVVVEEEEEE Cava. I have been going since I lived on the east coast and was thrilled when I learned we would be getting one here in San Antonio, I was there opening day for this one on Basse Rd. The reason for the lack of stars is the customer service. The staff is really lacking. I went on 12/29/23, I ran in after going to the vet across the street to get a bowl to go. I walked in and the girl at the start of the line looked at me like she was terrified. I said hi!! She said nothing. I said I would like a grains and greens bowl. She still said nothing. She turned around after fetching the greens and stared at me with the same "terrified" look. As if I had horns coming out of my head. I smiled and told her which grain. Which btw, this store has become increasingly stingy with the food. My bowls used to be runneth over but not anymore. She gave me, my grains, still has not said a word to me, then my protein, then the next person asked what toppings. This person, again did not say hi, did not make eye contact, just kept looking at me. By the time I got to the end I was in fact a little annoyed. Had I grown horns? Did I have spinach in my teeth? Scales on my back? The cashier asked if I wanted a drink, still no greeting, but she was the friendliest of the bunch. The first girl didn't even ask if I wanted my free side pita, which I did, but they had to go get it because I was already at the end. Now, I am a middle aged woman. I worked retail for the first part of my life, probably about 15 years of my life in retail and retail mgmt. I understand we live in a digital world, but it's not all digital. Please retrain your employees. I do know your hiring as I saw the sign. I don't expect life stories from them but I do expect pleasantries. I expect a smile. I expect a pulse. This is the closest Cava to me or I would totally go somewhere else. I will not stop going but please work on some things. Customer Service for one. And then the servings of the food. I could barely see any rice in my bowl at all. I am positive it didn't get charged from the employees pocket. God Forbid this was my first time at Cava and I asked questions, would they have spoken to me? Why was she staring at me with utter disgust? I love Cava, and will continue to go because I love the food, but this one needs lots of improvement. The time before this one I put in a to go order, requested Pita, got all the way home and it was missing. Maybe I should go back in retail so I can train todays YOUTH!! read more