AVOID! They like to use scare tactics to intimidate you into paying WAY more for services you don't even need! The first initial inspection costs us $400, which basically involved the guy coming and taking pictures and telling us these horror stories of what's happening. Then he sets some "traps" but they end up being useless (as verified by a second opinion extermination company) and then says he'll come back to do the "exclusion" work -- i.e., the real job -- only if you agree to pay the $1500 (!!!!) for the work! We felt that was really, really high and got a second opinion. This company said there's zero evidence of what the cascade guy said was there, proper traps weren't even set, and for the $400 we spent we basically got nothing done to actually deal with the problem. So a job that would normally cost around $600 THE MOST the guy from cascade wanted to hose us for almost $2000! The company itself was ok to deal with, but the actual exterminator guy they contracted with to do the work was horrendous, and either a con or had no idea what he was actually doing. My advice -- move on to someone more professional you can trust! read more

we have been a customer of Cascade Pest Control for years and always satisfied with their services, especially their urgency when needed. Today, Joe Smith came out to service our home. Joe was outstandingly. His inspection was thorough and he was very professional. Recommend. read more

We had uninvited guests about 2 weeks ago and Cascade responded promptly to alleviate our problem. Rylee addressed the entry points around our house and closed them up. The jury is still out but so far, no more visitors. I felt the price was a little high, hence 4 stars. read more

From the initial frantic phone call about rodents under my house, to the cleaning out of the crawl space, their people and service have been excellent. My phone call was returned quickly, thank you Gil Flores, and within a few days (and on a Saturday !) Bill Gardner, their technician, was out to inspect the house. He was great and found the two places where they were getting in, fixing one and retuning to fix the other. The clean up crew arrived a few days later and the crawl space is now clean and all the damaged insulation replaced, they did a great job!!. Every person I have talked with over the phone, or met in person or known by the work that they did, have been capable and professional. Thanks for your great work and wonderful customer service, you guys are the best!! Barbara H.. read more

I signed up for this service a few months ago for my rental unit. I can't comment on the effectiveness of the pest control, but beware the service agreement clause that it takes 10 DAYS to cancel the service. This clearly catches the unsuspecting client that doesn't realize they want to cancel their service until the courtesy call of the next appointment comes--you're stuck paying with the next month due to the 10 day clause. Sure, it's my responsibility to read the contract, but a 10 day waiting period is a loophole favoring the company, not the client. read more

I contacted Casade pest again, but they didn't get back to me until my husband called another time. They were really courteous and apologized for not getting back to us sooner and after we described our issue in detail again, they said they would send a crew out examine our roof. I know that it had been raining and our roof is pretty steep. However, it became really apparent that the team had not again examined our roof and the damage done in detail. Or at all. They merely speculated what could be the problem and gave us a max estimate for what could possibly be the issue rather than examining and addressing the actual issue. They insisted on checking the inside of our attic again, although I don't want to fix a rat infestation after they already have nested - I want it prevented and further damage stopped. They are really nice people and they are sincere but I contacted another pest company. Without having actually gone to my home - just in email, they already provided more remediation steps and insight than Cascade ever did. It was also extremely apparent that Cascade's measures weren't targeted towards helping me fix my issue with roof rats. Bait stations and poisons on the ground only hurt sewer/ground rats. Except for the interior traps, which I hope are never used, they didn't do anything. They are polite, courteous and professional but I will need to take my business elsewhere with someone who is more experienced. I think they probably do a better job with bugs but are insufficiently trained and equipped to deal with my particular issue. read more

I called Cascade after finding ants in my walls. They completely and compassionately answered all of my questions on the phone. I sent them pictures of the ants and the woman at the front desk called me back to tell me that all of the techs in the office came by to look at my pictures and they didn't think they were carpenter ants. Imagine my relief, I booked an appt right away. Austin came right out to the house, he was on time and friendly. He verified that they were a thatcher ant, wrote up a contract for $165 less than I was expecting and got right to work. He also told me to call him and he would come out if I needed any follow up care! Thanks! read more

This company was paid to clean and rid the crawlspace of rodents and feces and urine. We relied on their expertise and word that it was done. We moved in and the crawl space was not cleaned and there is ALOT of activity new and old as well as evidence of rat menses. We have had 2 other companies come out and they have concluded that is was less than par. I am left with a 5000.00 bill and exposure to feces and urine. They came out and said they did what they were paid to do but no follow up was done and there is still access for the rodents to get in my home. read more

Cascade Pest Control was extremely helpful in diagnosing our pest issue and fixing it. We recently bought our home, and the previous owner had been using a different pest control company that evidently had not been able to adequately address the issue. CPC was quickly able to solve the problem. Our pest control operator, Kris, has gone above and beyond in explaining the issues to us, making sure the right corrective measures are taken, and providing a very high level of customer service. We highly recommend CPC and suggest you request Kris for your service visit. read more

I have a great experience every time our guy comes out (chris). looks in all the nooks and crannys and never half-asses anything. great job by cascade pest and chris everytime! read more

Eric from Cascade Pest Control came out 10 days ago to see why we had a few ants in the house. After a complete inspection of the house, yard, attic and crawl space, he determined that we did not yet have a carpenter ant infestation, and treated the problem. He also discovered that our crawl space had been inhabited by rodents during the cold winter months. He removed all material in the crawl space, and will have a contracted company come out and re-do the entire space. He had many suggestions for us as to how to keep our home's exterior dry and to reduce the ability of pests to take up habitation. Eric also had an exceptional knowledge of pests and their life cycles and behaviors. We signed up for bi-monthly service with Cascade, and feel confident in the knowledge that if problems arise in the future, they will be taken care of early. read more

I am very impressed with Cascade. I called the office in the morning and she had Sam out to my house in the afternoon. He did a thorough evaluation of my home and pointed out all of our trouble spots (we just purchased a new home and had some concerns). I cannot tell you how grateful we are for his expertise, advice and thoughtfulness for our family. He is familiar with the area, so knew what to expect. He drew a picture/map of our home so I could relay all of the information to my husband. I am highly impressed and look forward to long relationship with this business. read more

These guys were awesome! (Though I should say "gal" because our work was done by a lady, Michelle Lane.) Overall communication between our household and the company was clear, concise and always friendly, and my husband and I both felt we were well informed regarding what needed to happen/ when it needed to happen/ what was currently happening throughout the process. The company was very thorough in their evaluation as well including calling out things that impacted the rodent issue, but were not within the realm of work Cascade performs, and providing excellent referrals to companies that could fix these issues, i.e. duct cleaning, replacement of damaged parts of heating system, etc. Michelle, who did both the evaluation and completed recommended services was knowledgeable, very friendly and engaging, easy to communicate with, and totally hardcore. On the day she was scheduled to do all the exclusion work (outside and under our home), it was pouring rain. By the end of it (and probably within the first 10 minutes of the job) she was soaking wet and likely freezing, but she acted like it was no big deal and did a great job in the hours she spent crawling around and under our house. After hours in the freezing rain, I would expect anybody to be in a not very great mood, but she was as friendly and informative in reviewing the work she did as she was before she started. Hopefully, we won't have to do this again, but if we ever do, we are definitely going back to Cascade. read more

We've been using Cascade Pest Control for years and they always do a good job. Our technician Gil is professional, friendly and extremely courteous. If we ever have a problem they are very quick to respond and to come and take care of it right away. I recommend them. read more

Eric was our technician today for an 8 am appointment. He arrived just before eight! He was very thorough in his inspection. I am sure we will have a resolution to our vermin problem in no time. We have a poor track record with having on time arrivals for service. So my husband and I made a $5 bet. He said, no to an on time tech! Thank you Cascade Pest Control, for my $5 win! Eric, you rock! read more

I called Cascade about our rat problem. They responded very quickly and came out the next day. Our technician checked out our entire house (including the garage, crawlspaces, attic and roof) and made a thorough list of all the potential rat infiltration points. He also found a dead rat, removed it, and set new snap traps. Overall, they did a great job and I'm very pleased! read more

I put a high value on customer service and Cascade Pest has been a pleasure to deal with. Employees are knowledgeable and responsive. Thank you! read more

I will not be using this service again. 135.00 for less than 2 minutes of work!! I realize that they charge a fee for coming out but for less than a few minutes of work, they could have offered a discount. We had moisture ants and they basically told us to just remove the rotting wood, which we were already doing. If you have moisture ants, make sure you have a serious problem that needs professional help, otherwise its a lot of money for nothing. read more

When one of my coworkers saw a mouse in the building, one of my staff called Cascade. I had no dealings with them, however I saw their truck parked in the lot with the slogan "caring pest control." Today, when I found one of my female coworkers crying because there were two mice (that she assumed was a mother and a baby) stuck to the glue trap, I suggested she call Cascade to come remove them. Cascade was called and said they'd come tomorrow. So I went into the room with the trap and bashed their heads in with a magazine, because both mice were very much alive and crying. It was an awful experience. I understand that this is one way to deal with rodents and that some people think killing them instantly, as the original mousetraps did, is also cruel. But I am writing because of Cascade's assertion that they provide "caring pest control." Effective, perhaps, which is why I give 3 stars. Caring? No. If you (customer) are looking for a caring way to eliminate mice, leaving them glued to a piece of paper, covered in their own excrement, until someone comes to throw them in a dumpster, is not it. I don't know what is, but not this. read more

I manage a mid sized apartment complex in the University District of Seattle. I called Cascade pest control in urgent need of a solution to a major bed bug infestation in one unit. After 3 weeks of treatment another unit gets them, so I had Cascade do yet another treatment. They said there was no way this was caused from the original problem and that this was a whole new case. Now they've speared to another 2 apartments and I've had it with them! They don't take responsibility for there own actions and I do not trust them in my home. They'll nickel and dime you the whole way and in the end you'll have a bigger problem then what you started with. read more

Huge disappointment. Didn't solve our problem. Very expensive. Would not hire them again.

Honestly, you can stop looking for another company and just call Cascade. I had Chris come out to my house. I was quoted one price over the phone and agreed to the quoted price. When he came out, the scope of work was less than expected, so they dropped the price by 40%. I didn't ask them to do that, and I even told him I would pay the amount I was told on the phone. His response "that isn't ethical". Love it, and very pleased with the work and the suggestions. If Chris is any reflection on the entire company, I couldn't be more impressed. Thank you for your knowledge and honesty. I wasn't given any sales pitch, he fixed the issue the first time out and gave me couple more suggestions I might want to take to keep rodents out. Not even a hint of trying to sell me on maintenance plan. Hopefully I never have to call them again, but if an issue should ever arise, I know which company will get my call. read more

My husband and I had used Cascade for more than 10 years, on a quarterly basis. We used to have the same technician every time which made it really convenient if a problem arose between service visits. Then they started sending out a technician who told me point blank "I hate going into crawl spaces." Really? So do I, that's why I work in an office and not a pest control company. He would show up when we weren't home to so he didn't have to get in there to check for mice. After quite a few no shows, scheduling mishaps and showing up 30 minutes late or more, we canceled our contract. We found another company who is not only cheaper but found so many issues in our crawl space that had supposedly been taken care of by Cascade. They fixed every issue and we have not had a problem since. I don't know if I can say the other company's name but look on Yelp for a company based out of Issaquah with a 5 star rating. You won't be disappointed! read more

Cascade Pest Control was utilized to treat a bed bug infestation in our home. We prepared our home as per their instructions, and they used a new product consisting of neem oil that the technician needed to mix prior to treatment. Approximately 13-15 hours later (the next morning) I realized our neutral (light beige) berber carpeting was horribly stained. You could actually see the exact path the technician had walked with the wand and sprayed the product. It was stained a deep yellow. In dealing with the general manager Don Leland, they have accused US, the customer, of using a hair dryer on the entire carpet (over 3,000 sq. feet) or of spraying another chemical to cause this reaction. Ridiculous!!! Despite the fact that they themselves admitted that upon scientific examination of the carpet fibers, it's conclusive that there was NO heat applied to the fibers. They ruin our carpeting and then try to blame us. Not only that, but the charges that the general manager Don Leland promised to credit back to my credit card - he now claims to "not recall" making that promise of restitution. They originally said they would replace our carpeting - now we continue to be accused and blamed for their obvious errors. Meanwhile, my 20 month old son continues to get bitten up. What happened to the customer being right? Cascade's motto seems to be Insult your Customer, Shirk Responsibility and who cares? read more

I am SOOOO grateful for Cascade Pest Control and especially Michelle Lane!! We were on vacation and our nanny was house sitting when when our dishwasher line broke and water was all over the kitchen floor. It turns out a rodent ate through the water line!! I'm in the Smoky Mountains on a Saturday morning, desperately calling ANY pest company that would answer their phones. Not only did Cascade call me back within the hour, but they sent Michelle out that same day!!! She did a very thorough inspection, gave us a very reasonable bid, and we have our pest problem gone! She did an awesome job locating all access points around our home and sealed them up - yay - we are rodent free! We have signed up for the monthly service to come check our home, but Michelle is certainly the reason we continued our service. She is professional, courteous, detailed, thorough, and goes above and beyond. Will certainly recommend Cascade to all our neighbors and tell them to ask for Michelle! read more

I'm disappointed with Cascade's service. After the first visit they laid traps in the attic which hadn't worked for us prior, and made one suggestion on where the rats could be getting in. He was nice enough to give us some flashing to block the access ourselves and suggested we call them if we didn't get a phone call to schedule a follow up appointment. After 4 days I did just that since I hadn't heard anything. The second visit resulted in nothing being caught in the traps so he changed up the bait and laid several more traps in the attic. When I called a week or so later to inquire about the next steps I was told they would come out and work on roofline to close up the access points. I asked for an estimate on the cost and was told to refer to my bid given to me on the first visit which I never received. After confirming my email address on file it was input wrong so I was assured that it would be sent over and then I could determine how to proceed. After not receiving it a second time with no further follow up on their end I decided that I will spend my money elsewhere. Being the experts in your field you need to take the lead on direction and scheduling! read more

We contacted Cascade Pest Control to deal with a flea issue at our property in Lakewood, WA. The technician, Maxwell, arrived on time and immediately identified that we did not need flea treatment as we had already taken up all carpets and vacuumed the entire house. Great service, so far. We had Maxwell spray anyway, just to be very certain. We had to leave and so left Maxwell at the house to finish the job. He called us later to tell us he had inspected around AND UNDER the house. He told us we had a rat infestation, that the insulation under our house was a total mess, and that our air ducts had detached and fallen down. He offered to forward our information to a company he knew of that could resolve the mechanical issues. He also said that he would leave rat traps and get back with us after some time in order to follow up and clean up the traps. A few days later, our contractor came by to check on all of Maxwell's reported issues. Immediately upon opening the crawl space access, we knew we had a serious issue. NONE of the dust was disturbed at the entry, which means it was impossible that Maxwell had gone anywhere under the house as he claimed. The contractor crawled under and took photos and video of the space, showing us that no one had crawled anywhere under that house in a number of years, that our insulation was exactly where all of it was supposed to be, and that one single air duct had come loose but not fallen down. The contractor also found evidence of a few rats having been there at some point, but nothing active. He also found no traps set anywhere under or around the house. We don't know why Maxwell felt he needed to lie about services rendered, and at this point we do not care. We will not ever use this company again. We will, however, find more places to post this review so that anyone considering them understands what Cascade Pest Control is about. read more

I contacted Cascade Pest Control after looking at many local pest companies on the internet and looking at reviews. I knew exactly what I wanted done - cover up a hole under the second floor eve where a rat was getting into our attic. When I called Cascade I clearly explained my need and said I did not want someone to set traps, to clean the attic or return to see if covering up the hole worked. I said the second floor eve would need a ladder to do the job. The technician showed up and did a review of the house but did not find the hole under the eve since it was too high for him to reach. He then handed me a $350 invoice which I declined to pay. The owner called me and said the lowest he could go for the house call was $80. I said that the work was not done but he was persistent. To make the problem go away I agreed to pay the $80. When my credit card was billed it was $93.07. I should have declined to pay anything. Be careful what service you ask for. Subsequently, a contractor I know put up a ladder and found the hole and patched it which took him half an hour. Now that's service! read more