WOW! Had a considerable rodent issue and Michelle was professional, thorough, HONEST, and went above and beyond to uncover the access points, and set pet - friendly (safe) traps. So far, I'm very confident with the service and, it's largely due to the diligence and knowledge of the technician, Michelle, who was outstanding. read more

First of all, $400 to initiate service is absurd. Secondly, I urge you to read the contract Cascade presents you and either disregard or record everything their employees say, both on the phone & before/after the initial treatment. I hope my experience with Cascade isn't the norm because telling lies to get customers to sign a contract is deceptive. From the price of the initial service, to what's included on the quarterly plan, the Cascade employee was misleading at best and fraudulent at worst with their selling points on Cascade's maintenance plans. Once you've signed the contract & paid Cascade the outrageous $400 for their service, god forbid you need to call them to come back because you'll be put on hold and have to jump through hoops to get them to do anything the service guy promised during the initial treatment. Forget recommending them as a service, I denounce them as a business. To clarify, I would have given a two star rating but the service didn't even work. read more

If you've ever had a flea problem (which I hope you haven't) then you understand how infuriating and difficult they are to deal with. We had a large national company out when we realized we had an infestation inside our home from our dog who picked up some from our yard. This large company sprayed what I could have gone to Walmart and bought myself. I wasn't impressed. I cancelled their service immediately and was referred to Cascade. I'm so glad I called. Chris spent so much time on the phone with me detailing options and allowing me to describe the situation in length. He advised on a couple things they would do differently and never spoke ill of his competitor. We had our home treated by Cascade and for a few days, per the flea life cycle we continued to vacuum and see fleas. After 5 days we moved back into our home and we haven't seen a flea since. So happy with the level of attentiveness and service we've received. Our second treatment is on Friday and we are just THANKFUL for finally being out of flea hell. Terrible thing for a family to have to deal with, lucky for us, we found Cascade. Thanks to both Chris's and Ana who were all fantastic to work with. read more

Our rental agent hired this company to take care of an ant issue in our residential rental house in Seattle. They charged $359 compared to other company we used at our house which was $159 for initial visit. They spraed twice and we had no reduction in ants. They wanted $120 bi monthly to continue compared to other agencies that charge $99 quarterly. No results and high cost. We will not be using them for any further services. read more

Had Cascade come and spray a large nest of bumblebees in my attic. When they completed their treatment the bees managed to relocate themselves in my garage where I was told that I would need to pay for a second treatment. Ended up tearing the insulation out of the wall to remove the nest myself. read more

I have used Cascade for over 1 year. The pest side of coming out seems fine. Nice employees, they do a good job, contact me before coming out etc. The technical side is a dogs breakfast. They switched me to electronic billing and that did not work and neither does the snail mail. They called me and left automated messages with audible "hashtags" where the information should be. They repeatedly leave messages with inaccurate information concerning my billing, and recently after I, called, and sent them an email, and sent them my final bill, they unbelievably left me a voicemail about my bill. This is a company that needs to get there electronic customer service house in order. Managing their payment will give you more of a headache then your pests! read more

So we apparently have wasps, and they're on the roof. What pest control company doesn't get on roofs... you got it, Cascade. I suppose they only do pests that are ground level. read more

This is an update on my post of several months ago. We had a rat problem, which I identified, but was not addressed by their technician, because "he knew better". In the process of fixing the none existing problems, they damaged the roof. Now the good part. They agreed to pay for the repair and were very understanding and helpful in the process. I applaud their fairness willingness to stand up for their error. Not every outfit would do this. So 4 stars for their integrity! read more

This is a truly awful company. Due to the unusually warm spring and summer weather we had I decided to sign up for service in early summer. We also have backyard chickens which didn't help with the rat problem so I purchased a rat proof chicken feeder and hoped Cascade Pest control would help eliminate some of the population. On the first visit the service person set 11 traps, not poison but traps, due to the pets in our backyard. The bait they use is some really cheap peanut butter which sadly does not work. Of the 11 traps set initially, only a few were successful. This surprised me because I have counted as many as 10 rats at once near the areas where the traps were set. The service person told us he would return the week after resetting the traps to check them, this never happened. Eventually after several weeks of never hearing from the company I called and a service person came out to reset the traps at some point. However the second time none of them worked at all. The third month was the same with only 1 trap working. During this time, which was the second and third month of service , the Cascade billing person (Marla) began calling me to indicate I was "past due" on payments. I paid $217 initially to start the service and had this debited from my debit card. When I started the service i was told this would be an automatic charge from my card each month but that never happened. Instead they chose to harass me by phone and even threatened to send my balance to a collection agency. Maybe you should not tell your customers the charge will be automatic if it really isn't Cascade. On top of that I paid $217 the first month and then was charged $136 for month 2, and $136 for month 3, or $489 in total. For that price they got about 4-5 rats. That means it cost me nearly $100 per rat that was trapped. This is crazy! I will never recommend that someone sign up for pest control for rats, especially with these apathetic unprofessionals. For the money I spent i could have handled the problem better on my own. The billing people and staff that I interacted with were terrible. And as I write this I still have 11 traps sitting on the side of my house because these guys can't even be bothered to pick them up. Stay away from this company, they are dishonest, unethical, and ultimately are only concerned with taking your money. They could care less about whether their service is effective or not and I can only hope this company eventually goes out of business. read more

I've been using cascade pest control for the past 10 years. They've always been so friendly and efficient and if there is ever a problem they are quick to respond. Having 3 dogs it's important that the products are as safe as possible and I've always felt good with the products and methods they use. read more

Joseph, from Cascade Pest Control, came out to our place in Maple Valley for an initial visit. He was professional and enjoyable to talk with. I appreciated his attention to detail and explanation of what he was going to do and why. He checked the crawl space and attic and was very thorough. We'll be doing business with this company and would recommend them to anyone who needs help with those furry critters that like to move in uninvited! Thank you Joseph. read more

Just had a really good experience with pest control. Office was super friendly when I called, had me describe my problem and right away recognized it as probable moisture ants. Alex came over and sprayed and the whole thing cost $250. I was expecting from everything I read to have it cost a lot more. No smell and no need to vacate house. Very friendly, quick service. read more

I LOVE DALE. He is one of the main reasons I chose this company. I was drawn in by their eco-friendly slant but found the proof in the conversation, knowledge and approach given by Dale. Living on the forest, pest control is necessary, but Dale has helped me to find a program that I am comfortable with to minimize the chemicals and keep our home pest free. Knowledge, Experience, Customer Service, Quality Care. Thank you Dale & Cascade Pest Control. read more

They were the ONLY company to have a real solution to our rat infestation. Yes, it was expensive , but it's been years without rats! Additionally, I tried everything to get rid of sugar ants. Their treatment works! Goodbye ants! read more

We purchased a home that had not been lived in for 3 years. It had a rodent problem. I am so very happy I called Cascade Pest Control! They were able to get to our home quickly and the service fee was affordable. I was not expecting a female to show up for the inspection and exclusion work (I'm tough, but this type of work is tougher than me). I was surprised to see Michelle Lane pull into the driveway! While Michelle was talking to me, I could see her eyeing every architectural detail of our home. She discovered multiple entry points that never would have occurred to me. Michelle has not only blocked all entry points in our home, garage and shop, but she found several mice in traps she set. I signed up for Cascade Pest Control's regular maintenance program because even though our home is shored up now, rodents are creative and persistent! I recently saw three wasps flying inside our bedroom. I was relieved to already have a relationship with Michelle and be able to send a text message (late at night on a Saturday - I apologize and thank you Michelle) and receive a prompt response early Sunday morning. I didn't know that Michelle had treated the outside of our home for insects. Michelle explained that the wasps were remnants and I would not likely see more. She was correct. I never saw another wasp after that. Michelle is conscientious and hardworking. I am grateful for her service. It has been a pleasure to see Michelle when she comes for follow up visits, she is a joy to be around. read more

I've used Cascade over the years for various issues: billions of teeny weeny ants at my front door, a wasp nest in my plum tree and most recently, rats in the crawl space! Each time, they arrived when scheduled, were very pleasant, and got straight to work. I'm happy to pay more when dealing with these little buggers, since I want them gone sooner rather than later! After all, my home is my biggest investment and keeping it critter-free is important. Certainly healthier! Of course, I have no idea about the procedures they use. All I know is they come, they treat, and VOILA, problem solved. Thank you, Cascade! read more

These guys are the absolute best! They are fast, affordable, trustworthy, and kind. I highly recommend these guys for any of your pest problems. read more

Very courteous and helpful. I called with a suspicion of an insect infestation, and they talked it through on the phone for free, then suggested I send in one of the dead bugs, which they looked at under a microscope. They concluded it was nothing to worry about. All of this cost me nothing. Other places would have insisted on coming out -- and charging for it. If we ever DO have a pest problem, I will call them first! And I recommend you do, too. read more

Cascade has provided indoor/outdoor treatments for our rental home since 2013. I felt safe with Michelle Lane coming into my home when my kids were toddlers. Fast, consistent, and easy to communicate with. read more

They were friendly and helpful on the phone, came within hours, and got rid of our wasps!

I called Cascade and spoke with Sierra regarding a suspected wasp nest, where they had got into my attic by going through a small hole near a porch light. Wasps were entering as late as September 2017, but while they went IN, I never saw them come out. Until this past week, when I had TWO buzz around my home and I successfully annihilated them. After speaking with Sierra, she had one question for me, "was it a BIG wasp." "Yes, yes it was." That was the Queen. She thought the rest would have died by now and only the Queen(s) survived and were trying to get out of the space. So she gave me free advice and solved the problem! I had contacted other pest companies and they wanted to charge me a fee just to come out and take a look. Because of the great service, I don't need Cascade right now - but if I have a need in the future, they will be the first ones I call! read more

Jay came out to our house on February 3rd for our regular maintenance, checking the crawl space, attic, putting out bait, new glue boards etc... He was very professional, knowledgeable and efficient. He didn't hesitate to let me know if we had any concerns in the future that he would come back out to service upon request. Thank you for a job well done and representing Cascade Pest Control in a professional manner. I have referred and will continue to refer my friends to your company. Thank you!! read more

I have been a customer of Cascade for about 3 years now and have never been disappointed with their service. They have pretty much controlled the rat problem in my crawl space and installed a new vapor barrier and insulation after doing extensive exclusion work to close of all the rat entry points. So far, so good. I'd recommend them for crawl space rodent control or other pest control problems. read more

I was a quarterly contract customer of Cascade Pest Control for over 10 years. I want to warn everyone about this company and their business model which is not to protect your family from pests. I wish I realized 10 years ago what I know now. Their goal is not to completely fix your pest problem, but to get you on an ongoing service plan. The same one I was on for 10 years. About 4 months ago, our family went out of town for a few days. We came home to a dozen mice inside our house. Mice poop in my 12 month old daughter's room. I immediately called them to come out. I was at work so my wife let them in. They only put down 3 glue traps inside the house and left us to fend for ourselves. By the next day 3 mice were caught and there were many mice left running around our house threatening our family's health. They didn't even try and figure out how the mice were getting in and they certainly didn't leave enough mice traps to catch them. I called to cancel service and take this mice battle on by myself. I walked around my house and saw many entry points that they clearly had not even bothered to fix. I then realized all they had been doing is coming out and putting rodent bait in 3 bait stations every 3 months and charging me $150. I bought some rodent copper mesh off Amazon to fill in the entry holes myself. If you hire a pest company for mice, make sure they actually fix the entry points. Then do the rest by yourself. You need bait stations outside every 12 feet. Go to www.QCsupply.com order the Aegis RP Bait Station Locking https://www.qcsupply.com/aegis-rp-bait-station-locking.html These are the same ones that they use. Then rotate different rodent bait poisons every 3 to 4 months start with Rampage https://www.qcsupply.com/230123-motomco-rampage-bait-9-lb-pail-chunx.html Then Hawk https://www.qcsupply.com/motomco-hawk-chunx-24146.html Then Jaguar https://www.qcsupply.com/motomco-jaguar-soft-bait.html You need to rotate with these different bait poisons because the mice will get immune otherwise. Start opening the bait stations every few days and refill them as needed. I realized their 3 bait stations approach was a joke as the bait was completely eaten within 3 days doing absolutely nothing to reduce the population. You can also buy these sticky traps for the crawl space/attic (put peanut butter on them) on QC Supply which work well called Motomoc Tomcat Glue Boards. Also, your bait stations will need anchors to hold them down JT Eaton Earth Anchor Securing Devices http://store.doyourownpestcontrol.com/jt-eaton-earth-anchor-securing-device To make matters worse, I discovered the bait stations they had used were so old that they were not anchored and one had a lid that could be taken off. I was furious as my kids play in the yard along with my dog. I called them to complain and get them to come get their bait stations. They did and in the process they took 2 of my bait stations. I called to complain and the manager Alex and he did nothing about it. 3 months later they showed up at my house to do service. I told Tom the pest man that I canceled service many months ago and that they took 2 of my bait stations and that I wanted them returned. He called his boss named Kevin and he declined to return my property. So basically, not only did they screw me out of money for 10 years, risk my family's health, but to add insult upon injury they stole from me. Do not do business with this company. read more

These guys are fantastic - from the woman who scheduled our appt to the man who came and took care of our issue. They managed to fit us in on a busy day leading into a long holiday weekend. We probably would've moved into a hotel rather than spend the weekend with bugs in our room. Joshua was great - very friendly and helpful and handled our problem quickly. Highly recommend!! read more

After spending close to $800 to exclude and trap rats from my attic, the tech informed me that there were no rats in the traps and thus there were no rats in the attic. End of problem and treatments. The rats continued to crubble around in our attic all winter. Finally I found the place where they were getting in, screened them out, set traps and caught them, and placed bait boxes outside, which resulted in more dying outside. It was dirty work I wanted Cascade to do, and in the end I did it myself and they walked away with my money. read more

I like Cascade Pest Control because they environmental health is a priority along with effective pest control. The staff takes ongoing training, especially for rodents and invasive ant species. The company emphasizes service over profits and I can't recommend them highly enough. Based in Redmond, they serve as far north as Skagit County. read more

We have a problem with a bird in the overhang area on the house. I also had a couple ants. I was WAY more concerned with the bird then then ants as I can spray and bait for ants. This was explained to them on the phone. When they came out they sprayed for ants and didn't even look at the bird issue. At the second appointment for the ants the tech says the don't deal with birds or bird damage. I feel like the whole appointments were bait and switch to get me to sign up for a monthly plan that doesn't actually cover my issue. I feel misled and like I spent money on a service that wasn't going to solve the issue I really cared about. read more

Bed bug disaster. Decided to spend the big bucks for peace of mind- and called Cascade. No peace of mind given. They did not deliver what they promised for the price of $1100, didn't show up on time, didn't bring what they needed, and after promising 4 visits on the phone, the technician who came out told me only one was included in the price and each additional should cost over $300. After a call to the manager they did come back out, but again didn't bring the equipment they promised. There is no communication between the office and the technicians- none. Not professional. And worse than everything- I am not sure they even took care of the problem after making me feel cheap and high maintenance. Don't call Cascade for bedbugs. Save yourself weeks of sleep and spend your money elsewhere. read more

AVOID! They like to use scare tactics to intimidate you into paying WAY more for services you don't even need! The first initial inspection costs us $400, which basically involved the guy coming and taking pictures and telling us these horror stories of what's happening. Then he sets some "traps" but they end up being useless (as verified by a second opinion extermination company) and then says he'll come back to do the "exclusion" work -- i.e., the real job -- only if you agree to pay the $1500 (!!!!) for the work! We felt that was really, really high and got a second opinion. This company said there's zero evidence of what the cascade guy said was there, proper traps weren't even set, and for the $400 we spent we basically got nothing done to actually deal with the problem. So a job that would normally cost around $600 THE MOST the guy from cascade wanted to hose us for almost $2000! The company itself was ok to deal with, but the actual exterminator guy they contracted with to do the work was horrendous, and either a con or had no idea what he was actually doing. My advice -- move on to someone more professional you can trust! read more

To their credit, they are quick - maybe too quick - to provide service. After a service, I am giving them a low score because they ended up doing an additional follow up service that I never scheduled, authorized - and now are sending the issue to a collectors' agency. They're totally unreasonable and I feel totally strong-armed. read more

Tom was great. Knowledgeable, prompt, professional and definitely willing to go the extra mile. Was able to find and address a difficult to access point of entry into my crawl space that others had missed. Definitely my go-to guy. read more

Be very careful to not get signed up for quarterly or other regular treatments. For example, got pests in the house. They use barely effective safe stuff. Got bees or something not in the house?-extra $142 per visit. Don't trust them unless you have a good lawyer reading the contract-if they even show you one. read more

A million thank yous ! Your customer service team rocks, from the initial phone call to the home care specialist Chris. We had a problem with wasp and they not only were outside but at least 6-7 were inside our house this morning. When we called it was late in the afternoon and Chris was on his way home, but took the time to stop by our house and take care of the wasp nest. You all went over and beyond great customer service. Everyone is so professional and friendly. I would recommend Cascade Pest Control to anyone who has a pest issue. Robin L. read more

From the initial frantic phone call about rodents under my house, to the cleaning out of the crawl space, their people and service have been excellent. My phone call was returned quickly, thank you Gil Flores, and within a few days (and on a Saturday !) Bill Gardner, their technician, was out to inspect the house. He was great and found the two places where they were getting in, fixing one and retuning to fix the other. The clean up crew arrived a few days later and the crawl space is now clean and all the damaged insulation replaced, they did a great job!!. Every person I have talked with over the phone, or met in person or known by the work that they did, have been capable and professional. Thanks for your great work and wonderful customer service, you guys are the best!! Barbara H.. read more

Cascade Pest Control has been coming to my house in Skagit County for a while now. They got rid of the carpenter ants, and I haven't seen the ants since. My issue now is with their scheduling. I have always scheduled with the technician, Tom, and it has been flawless, except for the one time when someone else decided to change the date without telling me. The only reason I knew, was that I got an email a few days before the new date. I called and told them I had already scheduled for another time and I wanted it back on that time. It was a nightmare trying to get it back to when it was originally scheduled. The tech told me that they don't look at what he has scheduled with customers, they just arbitrarily make their own schedule that overwrites what the tech has done. I was out of town for the last service, so was not able to schedule the next one. I got an email on the 24th saying they were coming out on the 26th, and would I like to schedule a time. I emailed back and gave them a time. That time has come and gone. I called and they told me they have me on the schedule for the 30th. I have gone back over the emails. It definitely says I am on the schedule for the 26th. When I asked for a specific time, I asked for 7-8 am ON THE 26th!!! Their response was they would see me at 8 am. Good job if your goal was to make the customer feel unimportant. I am looking for a new company. read more

I signed up for this service a few months ago for my rental unit. I can't comment on the effectiveness of the pest control, but beware the service agreement clause that it takes 10 DAYS to cancel the service. This clearly catches the unsuspecting client that doesn't realize they want to cancel their service until the courtesy call of the next appointment comes--you're stuck paying with the next month due to the 10 day clause. Sure, it's my responsibility to read the contract, but a 10 day waiting period is a loophole favoring the company, not the client. read more

I contacted Casade pest again, but they didn't get back to me until my husband called another time. They were really courteous and apologized for not getting back to us sooner and after we described our issue in detail again, they said they would send a crew out examine our roof. I know that it had been raining and our roof is pretty steep. However, it became really apparent that the team had not again examined our roof and the damage done in detail. Or at all. They merely speculated what could be the problem and gave us a max estimate for what could possibly be the issue rather than examining and addressing the actual issue. They insisted on checking the inside of our attic again, although I don't want to fix a rat infestation after they already have nested - I want it prevented and further damage stopped. They are really nice people and they are sincere but I contacted another pest company. Without having actually gone to my home - just in email, they already provided more remediation steps and insight than Cascade ever did. It was also extremely apparent that Cascade's measures weren't targeted towards helping me fix my issue with roof rats. Bait stations and poisons on the ground only hurt sewer/ground rats. Except for the interior traps, which I hope are never used, they didn't do anything. They are polite, courteous and professional but I will need to take my business elsewhere with someone who is more experienced. I think they probably do a better job with bugs but are insufficiently trained and equipped to deal with my particular issue. read more

I called Cascade after finding ants in my walls. They completely and compassionately answered all of my questions on the phone. I sent them pictures of the ants and the woman at the front desk called me back to tell me that all of the techs in the office came by to look at my pictures and they didn't think they were carpenter ants. Imagine my relief, I booked an appt right away. Austin came right out to the house, he was on time and friendly. He verified that they were a thatcher ant, wrote up a contract for $165 less than I was expecting and got right to work. He also told me to call him and he would come out if I needed any follow up care! Thanks! read more

We had uninvited guests about 2 weeks ago and Cascade responded promptly to alleviate our problem. Rylee addressed the entry points around our house and closed them up. The jury is still out but so far, no more visitors. I felt the price was a little high, hence 4 stars. read more