I have been coming to this Carvel for years. Every business gets some great and not so great reviews. Personally owning a business in Plainview I often get the same thing. The customer is unhappy because it's a really busy moment and a mistake gets made, or its busy and you haven't had a chance to clean up yet, or a delivery service makes an error, etc. Usually complaints get amplified but good things get overlooked or those customers don't have the time to write better reviews. After all the years coming here I can tell you this Carvel is well run, the owner takes pride and great care in being a great local business. As a business owner we are held hostage by the pool of potential employees out there and sometimes we get lucky and have a great crew, sometimes we have a bit of time with some not so great. Same with customers, most of them are great and supportive, some are just unhappy cranky people who are never satisfied and enjoy finding something to complain about. So coming from a fellow business owner, yes when it's busy it may look like there's a little cleaning to do (at the end of the day we all have that) sometimes an employee is not perfect (we're all not perfect) and sometimes an order gets screwed up (we all have had it happen) but overall I, and I eat a lot of ice cream) am always well taken care of here. Please don't judge a business by a moment in time, but rather by it's long term history. Shop here regularly and I'll bet you'll find it a great community resource with a really nice caring owner, mostly good kids making some extra money and super ice cream. They get a big thumbs up from me and will always be my go to for that treat. read more

Convenient location in the area when needing to pick up a Carvel ice cream cake or in the mood for ice cream. Friendly staff and service. Mostly come for ice cream cakes and they have plenty of variety to choose from including the designs... glad they have options including a cake with all vanilla which the kids prefer vs the usual 1/2 vanilla and 1/2 chocolate with the crunchies in the middle. Soft serve ice cream is great here... pick the size and whether you want in cone or cup. Parking is available out front and a small bench outside for those who might want to sit and eat their ice cream. read more

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Every location differs in their specials except for wed free cones - so here's a photo of this locations specials. This location also takes Apple Pay ‍ read more

Carvel - Every location differs in their specials except for wed free cones - so here's a photo of this locations specials. - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

Amazing new strawberry flavor Oatly! Moving into the future - much appreciated - Still enjoy both types but the flavor is super. Cinnamon didn't taste right. Stick with the strawberry if venturing over to Oatly. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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Our good friends and dinner mates decided to stop and buy an ice cream cake on the way home. We wanted a pink one for Mother's Day and the server personalized it with a Happy Mother's Day greeting. We chose the square version (smallest size) and paid almost $29 to which I added a little tip. It was fine, but the ice cream itself is not the most exciting in terms of flavor. We were all surprised with how thin it was once we got it home and sliced it. It has been years and so we're surprised by the combined inflation and shrinkflation. 6 small slice for 6 of us, mission accomplished read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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The staff was extremely nice but this is the dirtiest Carvel I have ever been to. Literally every surface was dirty with food debris or smudges, the ice cream machines were filthy on the outside, the display case windows were dirty - I can only imagine how nasty the inside of the machines were. We were so turned off by the state of the place, we threw our ice cream out after buying it for fear of getting listeria. Again, the staff was wonderful, but this place needs a really deep clean. read more

I called last minute at around 11:30 a.m. to inquire if they had any premade cakes in the freezer made with low-fat ice cream. They said sorry, we don't have any, and if you order one, it will be 24 hours. I said, "Oh, okay. " Then they asked, "When do you need it? " I actually needed it by 4 p.m. that same day for a birthday surprise. They said, "That's fine! We can accommodate you; what flavor and what do you want written on it." I was so happy with the result. This store is always clean, and everyone is very polite and accommodating. I would definitely recommend this Carvel in Syosset! read more

Here we go again... except this time the order was placed on door dash and it was my mother who placed the order. If you ordered in the last hour and got our flying saucers we got your two "carvalanches" or whatever they're called. Hope whoever got our flying saucers enjoys them. Called the store like Jared wanted me to (instead of writing a one star review that the rest of the internet can see) to ask for the owner/manager but was told he's only there or available during the morning. The staff also said that it's not their fault. They blamed doordash. When we said we'll why isn't the bag labeled so it's clear who's order is who's they said "we'll when it's busy or the drivers are waiting or rushing us we don't" or something to that effect. We frequently order on Uber and Doordash and always get our orders with our names on it and very rarely ever have an issue with an order. This isn't an Uber or door dash issue. It's a carvel issue. Period. Jared, I'd be willing to discuss further if you provide your hours at the store so I know when to contact you? read more

Carvel - What we received instead of our flying saucers. - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

The ice cream is always good in Carvel. It depends on who's making it that makes it better. The service at this Carvel in Syosset on Jericho Turnpike tonight was just OK considering two people in the front one person in the back and the poor girl was doing all the work while the other boy was trying to open up a can of chocolate syrup, and I'm sure most of the metal shavings from the canned or in the chocolate syrup. Literally he was working on it for 10 minutes and the killer was they stop serving people and only started serving outgoing from Call ins that was the killer when I got there they were three people in the store ahead of me when I left with eight people behind me, and only one of the three were served in front of me The ambience is second rate and it's always a funky smell, There is not enough room on this page for the thumbs down I would like to give it read more

Carvel Syosset is the only place we get our birthday cakes from. Jared is always creative, detailed, and goes above and beyond designing the cake of my children's dreams! The flavors, the themes, the possibilities are endless. They also do so much more than cakes.. if you envision it, Jared can make it!! I highly suggest going into the store to check out all the amazing things they have!! Top notch in all areas including the service!! read more

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When I realized i had less then a week to get a special cake for my Fiancé's 30th birthday, i immediately remembered meeting Jared at a Bridal Expo (carvel wedding cakes!!) and decided to reach out and see if he could make me a 3D sneaker cake, since birthday boy always requested one for a milestone birthday. Jared was so quick to respond and explain what he could do to make my vision come to life and he completely came through with something that exceeded expectations! Everyone enjoyed the Jordan sneaker cake, especially birthday boy and more Importantly everyone mentioned how fresh and tasty the ice cream was. Thank you again, looking forward to more specialty cakes! read more

Carvel - Jordan, Sneaker Ice cream cake - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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This is probably the worst carvel my family and I have ever been too. Teens that are working don't make the orders right and make stupid excuses. My kids always get a Oreo cold brew milkshake, while we were talking the teen went on to make his own version of the milkshake with soft serve ice cream and fudge. When I noticed I'm, I asked him why he did that and he said that's the way they do it. I go to carvel every week with my kids in Hicksville and they always make the Oreo cold brew ice cream with the actual icecream. Waste of money for us, because my kids threw out 3 milkshakes . It's also very dirty. I will never go back to this location. read more

I walked in to get some ice cream.. and then I walked right out! The store is filthy and disgusting.... I opened the freezer and there was a funny smell.. the ice cream looked old, melted and re-frozen... Shame on the owner... take some pride in your store.... read more

My 4 year old twins wanted a unicorn rainbow cake for their birthday and that's just what we got!! The came came out beautifully. The girls were beyond excited and the guests were so impressed. Great job! read more

Carvel - Unicorn rainbow cake! - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

Swung by this Carvel before going to my friend's BBQ in the area. I should have read reviews that this place was very overpriced. I purchased their 8" round cake (the most basic one with the vanilla, chocolate and crunch) and it came up to ~$27 (tax included) !!! What the... Unless all Carvel's jacked up their cake prices, I'm pretty sure the last time I purchased that same sized cake it was around $15 (definitely not $25) but at a different location of course. My other friend happened to purchase the same sized ice cream cake too and commented about how shocked she was about the price so it wasn't just me. Some of their cakes looked really sloppily done even though I have to admit they had a nice variety of flavored cakes to choose from. I do have to say the nice, friendly lady (didn't catch her name) that was working there had excellent script penmanship. Most of the writings I've had done at Carvel's in the past had horrendous penmanship and one time, even had writing going down the SIDE, yes you read right, the SIDE of the cake because they couldn't fit it on the top! So, in conclusion, if you want pretty writing on your ice cream cake and willing to spend an arm and leg for the cake, this is the place to go. read more

This place gives Carvel a bad name. It's run by kids who does not want to service people. They all look annoyed and clueless. The quality of the cakes are far from the norm for Carvel. Today I stop by for a cake and asked that they put happy birthday on it and the first word out of the kid's mouth is that it don't fit. I say make it fit and guess what it fit. In addition, for the regular customers don't you noticed the differance in the quality and presentation? This is the last time I'm going here, I rather drive farther for better quality and service. Message to the owner - clean up the place or the business will close up soon. read more

Most Carvels are pretty much the same. The ice cream in my opinion is great love the chocolate ice cream with chocolate sprinkles, Also love the flying sauces. The store was clean and the help was polite and friendly. This particular location is in a bad spot not too much parking, also there is not a lot of seating, One bench inside and one outide. read more

This Carvel has been our go-to for ice cream cakes for years but we've been disappointed the past two Saturday nights when when we wanted soft sere. On 7/11 we were told they ran out. On 7/18 we were told chocolate wasn't ready and the machine wasn't able to produce enough for one vanilla cone. Both times we went somewhere else. There probably won't be a third time. read more

Lazy. Tried to order a cake mix carvalanche...was told they didn't have the cake pieces to make it, then before I could review the menu, I was told that "actually, the carvalanche machine isn't working." Didn't matter what I wanted, apparently the machine wasn't working, and it seemed to me and my wife that the employee just didn't want to make what I wanted. Would rather just eat the ice cream I have at home, no sense in spending money here read more

I visited our neighborhood Carvel today (Syosset location) to get my Dad some pistachio flying saucers. I was in a few weeks ago and there weren't any left, so I picked up some vanilla and chocolate flying saucers. So this time I was really hoping to get some pistachio. Unfortunately there weren't any BUT the owner said "Give me a few minutes and I'll make some up for you ". That's what he did, in a few minutes flat! I was so surprised but happy that he made these fresh for me!! He stopped what he was doing to accommodate me. We have been customers for 50+ years and plan on being customers for many more to come! Thank you for your thoughtfulness and kindness, I truly appreciate it!! PS, Dad was really happy too! Thank you! read more

My kids picked up this cake for my birthday from my favorite Carvel. Not only is it beautiful, but it tasted so so fresh. We always get our cakes here as they taste fresh, and the owner is a delight to deal with and always has creative cakes that other stores don't have. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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Someone recommended this Carvel when I was trying to order an ice cream cake for my LO's 2nd birthday. She loves Peppa Pig so I was hoping to get a fondant looking cake instead of a print on top and this Carvel made it for me. The gentleman (forgot his name) was so nice and patient with me when I called and he even helped me contacted the owner because he knew I didn't have a lot of time (less than a week). The next day when I called back he actually remembered me and he helped me reached out to the owner again regarding some questions. I appreciate that great service. The cake came out so nice and everyone couldn't believe it's from Carvel's. read more

Carvel - Beautifully made and it's ice cream inside! - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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A Great Carvel ! The owner Made a beautiful cake to bring a smile to my child. Delicious ice cream!! We used Uber Eats in the ordering and it went very well. read more

Amazing cakes to order! We've had minions, Darth Vader store troopers and puppy emojis. We provide the picture Jared creates the cake! read more

Carvel - Syosset carvel cake - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

My favorite Carvel. The owner, Jared, and staff are very nice and my family buys all their cakes from them. Jared is great at creating custom one of a kind cakes and who wouldn't want a delicious beautiful bakery looking cake that's ice cream!! Always yummy!! read more

Stopped by this store to pick up a cake for Fourth of July... I was beyond impressed at how clean the store was, and how many precautions they appeared to take in light of COVID-19. The employees were extremely friendly and helpful, and clearly enjoyed working there - the atmosphere was collegial and warm. They had a wide variety of cakes and treats available, and even better, they had a display of formal cakes they do which were unlike anything I had ever seen at a Carvel or ice cream store. These were professional, wedding grade cakes that were beautiful to look at and - based upon the cake we picked up for the holiday - likely tasted even better than they looked. Everyone at our Fourth of July gathering commented on the Carvel cake, and it was the highlight of the dessert table. I would certainly go out of my way to stop at this store again - best Carvel on Long Island without a doubt! read more

Jared is the absolute best!!! He made both our engagement party cake and our intimate wedding cake. My husband & I always said our wedding cake would be ice cream- and Jared made that dream come true!!! Not only did both cakes taste delicious, I showed him photos of what I was thinking and he made my visions come to life even better than I had imagined!!! Thank you so much for doing a fantastic job, I highly recommend carvel of syosset and will be using them for all my future ice cream cake needs read more

WARNING: This location over-charges because it's in "an upscale neighborhood". B*ll Sh*t. Brown / Cherry bonnets were about $4.00 (yes- FOUR DOLLARS) WTF? Anyway, the Bellmore Carvel charges $3.25! This is based on my experience a year or more ago. P.S. Could the teen workers here be LESS helpful, less bored and be TEXTING less? Is there even a manager here? Also; can this building be uglier & less appealing looking ? Bad signage as well. What happened to the giant Carvel cones on top of the buildings? read more

They're was a toe nail in my ice cream. i was sent to the emergency room after the toe nail cut my throat and caused me to be in lots of pain. the ice cream was good tho read more

Jared, the owner of this Carvel, more than made good on customer satisfaction. I appreciate his contacting me and making things right. I will continue to frequent this location and I encourage others to as well. read more

My daughter's unicorn themed 5th birthday was a hit, and I have to say, that she was thrilled with this cake!!! She really wanted a big unicorn cake in her favorite colors , but she also wanted a carvel cake! Jared, was so accommodating and professional to work with. The cake turned out beautiful and all our guests were floored!! Thank you so much!!! We will be back for all our celebrations!!! read more

Carvel - Amazing unicorn ice cream cake!!! - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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I approached this Carvel very excited to buy some ice cream. I became un-excited when I saw the dirty display cases. The sundaes to go had stuff dripped on them. No thanks- I will go back to Manetto Hill where things are cleaner. read more

Jared never fails to create whatever my kids dream up! Great customer service in helping us bring my princess's creation to life! read more

Carvel - Jared never fails to create whatever my kids dream up! Great customer service in helping us bring my princess's creation to life! - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

I highly recommend this Carvel, especially if you are looking for a custom cake that will blow you away. Jared was able to turn our vision into the perfect ice cream cake for my daughter's birthday. Other local Carvel locations couldn't accommodate our request, but Jared's creation surpassed our expectations. Not only did the cake look amazing but it tasted delicious too. I can't wait to get another cake from here :) read more

Absolutely delicious custom narwhal cake for my 5 year olds birthday. It was Delicious. Jared was responsive to my emails and the cake was ready in a day. I can't wait for my birthday next month to have another cake! read more

WORST CARVEL EVER. I grew up on carvel and this is the worst carvel I have ever been to. The owner clearly doesn't care at all about his business so I'm sure he won't read this - but let's hope other consumers do. I've lived here about a year and the chocolate soft serve machine hasn't worked properly the entire time - The ice cream comes out way to soft - so soft you can't even put toppings on it. The swirl function is also broken. When I asked the kids who work there why the owner doesn't fix it - it's clear the owner just doesn't care enough to invest any time, money or effort into his business. The place is ALWAYS dirty, they frequently run out of flavors, the hard chocolate dip is never available and the kids that work there are barely functional. Safe your frustration and go to the carvel on Manetto Hill road in Plainview - it's like night and day!! Such a better run business! read more

I ordered a special pistachio and chocolate DIY cake made for Mother's Day. The kids were able to decorate it in any style they wanted. The cake was so delicious and was eaten up by the next night. I also got some cherry bonnets which were as good, fresh and very tasty. I definitely going back for more. read more

HORRIBLE!! Quality I bought a small ice-cream cone which was almost $5.00. the cone was horrible, it there were specks in the icecream with taste like sand is in your mouth. which means they left the machine running for too long and the ice-cream separated a bit and froze in the mixer. Also for $5 i can get a sandwich or go to panera for a salad. or even get 2 gallons of gas in my car. i much rather get 2 gallons of gas than shitty ice cream cone that cost $5. I've also gotten many ice cream cakes from this location before as a kid, the cakes are perfect never better. for everyone's birthday we got a carvel cake. Now cakes are basically 3/4 vanilla 1/8 crunch and 1/8 chocolate or vice versa. the pint containers that are in the freezer never seems fresh.. does anyone even buy those? Their either 1/2 empty or so over filled that the container cracked open. PRICE Now the cakes. WHO in the right mind will spend $35 on a small "sheet" cake. a small sheet cake really means 1/8 of a sheet which cost $18 at any bakery. or $25 for ice-cream. Oh and also, every year the price at his location goes up wether if its 25 cents for cones or 1 dollar for cakes but every year it goes up. the owner tells the staff to tell us that its been 3-4 years since the price have gone up. and now its just a 1 dollar increase since the cost of operation has increased. but I'm telling you every year it goes up. HE IS LYING Sanitation. This store if filthy i have absolutely no idea how they pass inspection. not only does it smell disgusting the hard ice cream they have is filled with frost or seems like its been there for ages. it looks like a container of mush SOMEONE PLEASE OPEN ANOTHER CARVEL ACROSS THE STREET read more

Carvel - the grains in the $5 SMALL ice-cream - Ice Cream & Frozen Yogurt Near Me - Syosset, New York

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I only gave them one star due to the fact that the place was filthy. Looks like they have not cleaned in months. The workers were nice.

I ordered a custom ice cream cake for my son's Communion. I wasn't sure exactly what I wanted but told the owner the flavors I wanted in the cake and he came back with a bunch of different options we can do. He nailed it! Everyone loved the cake and the ice cream was really fresh!! I'll definitely be going back the next time I want to order a cake! read more