The best customer service ever. The staff is wonderful. Amber always helps me and my family with our glasses and contacts. We have been going to Carson Vision for over fives years and will never go anywhere else. Thanks Amber for making us feel special. read more

I was able to make a same day appointment for an eye exam, so plus for that. Too bad the appointment didn't seem to mean anything. Waited for over an hour to see the actual optometrist. After the appointment I had to go back to ask for my prescription, which you would think they included with the other papers especially since I mentioned I wouldn't be getting glasses that day. read more

On Saturday I walked into this office as I was walking in the Carson Mall. I wanted to get an eye exam and new glasses. They did take me even without an appointment which surprised me I was happy. They have a great selection of designer frames and they took my VSP insurance which made me happy since SEARS did not. I was seen by Dr. Julie Kim and she was fantastic and super friendly!! The only thing that I really didn't like was the wait to see the doctor.. I must have seen Monster's Inc. twice that day (was playing on their TV screen). I understand though since I did not have an appointment.. but other than that I would recommend this office. :-) read more

Just wanted to say the staff was nice especially Amber n Dr. De Ramos who did my eyes examined showed the picture of my eyes and that they are ok but need to take care of them due to I'm Diabetic. Thank you to all who were so kind well kept office read more

My over-the-phone experience with Wendy was great! She was so helpful, patient, and kind! Great customer service skills, and personable! I will update upon actually entering the store, but she was great and made me want to come in! THANK YOU WENDY, MAJOR PROPS :) read more

I recommend this place, I have been coming here for years. Dr. Shiomi and the staff are very friendly. They have a wonderful selection of frames at reasonable prices. Jennifer the office manager is awesome! She'll assist you with any insurance questions and explain everything thoroughly. read more

I have had nothing but great service from the doctors and staff of carson vision. They have always been very helpful. The staff is always willing to help and answer any questions I have. I would reccomend any of my friend's or family to go there. read more

This place has the longest waiting time and when you make an appointment, they still make you wait more than 45 minutes. Their first available appointment is in a couple of weeks and it is overbooked. Never going back to this place. The one good thing is that they accept vsp insurance. read more

I had a great time at Carson Vision together with one of the staff there, Lucy helping me out to pick the glasses that's good not just for my vision but also for my face, helping through the whole process. Thank you so much!! Better look for her when you come here. Highly recommended and definitely coming back. read more

My family and I have been going to Carson Vision for several years. They have always been very friendly and accommodating. I definitely recommend going to them. Rowena is awesome! read more

I have been going to Carson Vision for a while now.The staffs and Doctors are always very friendly and helpful.They take good care of you .Rowena was so helpful n friendly from the get go .I liked the fact that they treat you like family and let you take your time picking out your new glasses ..especially with all the nice selection of glasses they have .I would definitely recommend Carson Vision as a go to for your eye care needs ! read more

Realizing I need glasses just for reading I came here since I already got sunglasses here for driving. The doctor's eye exam was very thorough and Wena was cheerful in helping me through the process. My reading glasses were ready in a couple days and they work very well. read more

I have been here a few times and never received the customer service I experienced on the phone as I did today. A guy answered and could answer none of my questions there was a lady chiming in in the background..I asked to speak with her and she was very snotty. I was asked I wear contact lenses so my answer was no...not have I ever worn them. I was told " well he asked you if you wore contact and you said no.." Ummmm NO! I don't appreciate the crap cx service. And the attitude. read more

My son and I had attended arson Vision for the first time, wonderful experience staff is so helpful. Amber was amazing with my little one making him feel so comfortable. read more

I had the most pleasant experience with the time I have spent here. There was a worker I believe her name was Windy or Wendy. She was very patient with me and she also helped me pick out my frames which I get tons of compliments on. Also, Wena helped order the frames I wanted because they were not readily available at the time. My glasses came in really quick, less than a week I believe. Everyone here is great, especially Wendy!! read more

I went in on March 1st, 2019 and Wena helped me out! She's super kind, helpful, and funny! She helped me pick some glasses out and explained everything very thoroughly i.e what kind of lens I need for my prescription, which lens would be best for me so they wouldn't stick out as much, etc. etc. Thank you Wena and the Carson Vision team for such excellent customer service! read more

Great service. The staff were friendly and helpful. The Doctor was also very and approachable

Always a great experience here especially my last visit when my glasses got damaged. The associate Rowena gave me excellent service throughout the whole warranty claim and kept me in the loop with updates! Thanks again Carson Vision! read more

Amber's customer service is phenomenal! Dr . Kim really helped me with getting the right contacts. I am very happy with their services.

Dr. De Ramos is truly the best. She's been my eye md for about the last 3 years or so and she's very friendly, genuine and efficient. Rowena assisted me during this visit and she was great. She explained all my options to me regarding what my insurance covered and went through a couple choices helping me to see which one would be more affordable. She was extremely patient and even helped me narrow down my frame choices. I always look forward to coming here for my eye exams. read more

Great customer service. The optician was friendly and helpful. They have a large variety of frames from expensive end Gucci to more reasonable brand. Located inside of the southbay pavillion. read more

Out of all the optometry places I have been for the past 15 years, Carson Vision has been quite outstanding. From the beginning of scheduling my appointment and to the very end of my eye care. I was assisted by Liz with her excellent customer service with setting up my appointments, choosing my glasses (my fav pair of glasses by far), and the quick service of ordering and receiving my glasses! I have never received an ordered pair of glasses and contacts so fast. Liz was very knowledgeable with her recommendation of what type of glasses I should look for. The doctor was also very patient in answering any questions I had and very thorough with my exam. I will definitely be scheduling my annual exam at Carson vision again! read more

I started taking my son to Carson Vision last year and now my entire family goes there. So far service has been good and very pleased with the doctor. I was put into a pair of progressive glasses that did not work out for me which they changed for reading glasses with no problems. The only downside is some frames are not in stock and it can take a while before it comes in. The staff can also be very accommodating... read more

These people only SELL glasses. With my insurance I would have paid only $69 for TWO (2) pairs of glasses but my doctor recommended (SOLD) me one pair of progressive glasses which blurs my vision and gives me a headache. Dr. Kim told me during my exam that my sight could never be improved; so why is she now telling me to continue to wear glasses that blur my vision until my eyes get used to them? This seems to me that my vision then is being made worse by the glasses since they can't get better. Also, be careful what you sign when you're in the eye doctors office and you don't have your glasses on because you're being told what it "means." I can't believe I fell for that. :( Now I have to wait another full year to get another doctor and replace the glasses. read more

My first time to try this eye care facility. Amber was my first and last contact, and was very helpful and pleasant. She was followed by Lucy and then Dr. Nguyen, both who were very professional and pleasant. My glasses are ordered. Now waiting to see if the manufacturing matches the experience I have already received. Amber, thanks for helping me find the frame and deciding on the lens type. I agree with you on name, Dad's know best.... read more

Thanks Amber for the great service! My teenage daughter got contacts for the first time and you were so patient with her. I've been going to Carson Vision for years and wouldn't go anywhere else- great selection of glasses and good service always. read more

I went to go take my daughter here so they could give her exams. I had a great experience. Rowena attended us, she was very nice, polite, and told us all the benefits there were. I recommend going there. read more

It's been a few years since I've been to Carson Vision and I came in today to pick out new glasses. I was helped by Dr. M and Antoinette. Both were very sweet and friendly, as well as the rest of the staff. They were very patient with me as I tried on different glasses. I wasn't sure which one to get, but with their amazing help and feedback I was able to choose the right frames. Thank you! read more

Have been going here for several years now and love the quality care they give. Went in today for an appt. and Rowena helped me out tremendously why trying to find the right pair of frames! read more

Just have my appointment done. Always have an excellent service. Thanks for the kind assistance of Rowena Hernandez and the good doctor. Great job! read more

All 5 stars for Dr DeRamos and the Carson Vision staff!! Figuring out which multifocal contacts works best for someone is not easy and in my case I needed to do more than one trial run as contacts seem to work and show different depending on the brand or manufacturer, etc. Also comfort level of brands can differ. Dr DeRamos was super sharp narrowing mine down to make it easier. Her and the staff at Carson Vision were genuinely helpful and patient as I ask for changes or to try a different combination. Thank you and a big shot out to the staff at Carson Vision. Highly recommended! read more

I went with my sister for her appointment and the optometric that helped my sister check in was very informative and knowledgeable. I took time to speak with Rowena Hernandez and she mentioned VSP and gave me information on cost and how to sign up. I ended up signing up and my next appointment is coming up soon. Thank you Carson Vision Team read more

I like Carson vision because they have friendly doctors. The staff give fast service. A good place to get your glasses Frank really cares about giving the best. And the supervicer Liz is very friendly and helpful. read more

Not happy. Twice I have been rescheduled. I was late because there was no one to assist me at the reception area when I came in. My husband had the same bad experience before, but I encouraged him to try again, but now, definitely Not coming back. read more

Love this place!! The place I used to go to is very expensive and far from where I live. This place is Convenient & prices are fair.. They are Very professional. Customer service was awesome! :) definitely coming back & telling friends about this placd read more

I like the service here. Amber and Rowena was helpful. The wait time is short , Dr was very polite.

I am a very unhappy client. I made an appointment a week ago for the 28th for my kids and husband. I was told there were openings. I get there today and my kids and husbands appointment was not recorded and they made my family miss out on their eye appointment for the year. Who ever take the calls and make the appointments need to make sure it's the correct date. The women at the desk was not sorry neither did they try to help me, I have the name of one RW is her initials. This was a horrible experience and a waste of my time. If I had to take off work I would be very upset and would demand to speak to the owner. If I could give you ZERO stars I would for what just happened to me and my family. I suggest a refresh training on making appointment!!!! read more

I have been coming to Carson Vision for a long time and have always experienced excellent customer service. The staff is extremely helpful and concerned about the customer. Elizabeth and Angie were very helpful with my purchase of contacts and glasses. Angie helped me with my eye exam and was a pleasure to work with. Elizabeth help me pick out some new glasses and discussed the pros and cons of each pair. I appreciate the level of detail and kindness. read more

My son and I have been patients here for at least 10 years and the customer service we received last week was PHENOMENAL!! Now I have never had a bad experience here but this was the first time my son and I decided to go with contact lenses. My son who is 13 years old was having an extremely difficult time getting the contact lenses in his eyes but the young lady helping us by the name of Amber displayed a lot of patience with him and most of all encouragement to boost his confidence. Thank you Carson Vision for helping my son transition into a new level of self esteem & confidence in his basketball playing abilities!! read more

My experience with the actual eye doctor was good but the customer service as far as telling me she would give me until friday to get glasses or they would go back i told her no one had called me ,she was really rude ,when i went to office glasses wasnt even made ,she talkd that smart and glasses hadnt been ordered. read more