I transitioned from Kaiser Vision to Carson Vision, and the comparison is not the same. Employees are informative of their product and if the employee doesn't have the answer they'll look for a senior employee or look into the system. I like how I can be reminded of my appointment via email and it can be added into my calendar. When I do go in for my appointment, the wait time is not long and I am in & out. The patience that the employees have with me about choosing glasses is phenomenal, because I am extremely indecisive, but the employees will assist with any decision making with me. read more

My over-the-phone experience with Wendy was great! She was so helpful, patient, and kind! Great customer service skills, and personable! I will update upon actually entering the store, but she was great and made me want to come in! THANK YOU WENDY, MAJOR PROPS :) read more

The doctors are very knowledgeable and helpful. The staff is also very great with customers. Rowena in specific is very kind and helpful!

I dread going to the optometrist because they never quite helpful. They only want to make a sale. This place, they have been so helpful and really help you get what you need that you can afford, not pushing all the bells and whistles. I was assisted by Wena and she was so helpful in the eyeglasses selection. read more

I didn't get a chance to check in and give my review for my daughter Brooklyn's appointment yesterday 8/14. She came in for her training to get contacts. From the minute we walked in we were greeted by Lucy, she checked my daughter in and after a few minutes she was out into a room to be seen by Dr. Nguyen, she simply explained to my daughter about the difference with all types of contacts and did a quick examination of her corneas. And off to training she went. Amber was the one who trained my daughter in applying and taking them off. She taught her different techniques to make her feel comfortable. Gave her the do's and don'ts and as usual it was always a pleasant visit. Thank you for always making my daughter feel at home during her visits. read more

My family and I have been coming here for years and we would always get excellent service. Rowena has been helping me out in my past few visits this year. She is always a pleasure to work with. Whether it be for setting up appointments or finding the perfect pair of glasses. Brenda was also patient in training me for my contact lenses and answered all my questions. This year is my first time meeting Dr. Nguyen and she was very helpful in answering my questions as well as explaining my prescription. This is my first time wearing contacts and Dr. Nguyen definitely made it easy for me to find the brand that works best for my lifestyle. read more

First time at this location and right away I was greeted with a smile and a very friendly front desk person. I sat down to complete new patient document and was not waiting very long after completing the paperwork to be seen. Very knowledgeable staff walked me through every step of the process and made sure to answer any and all of my questions. They were very honest with my results and provided helpful tips. I left very satisfied and will definitely return with my wife and daughter to have them examined as well. Again, very satisfied and highly recommend this establishment! read more

NO STARS AT ALL I am the type who will never in a million years post an extensive review of bad customer service. So far, this was the worst. I came in with my family and supposedly with two appointments. I am the recurring patient and my dad the new customer. Unfortunately, my whole family and I came in 5 MINUTES late, 5 MINUTES. Of course, I ultimately understand that we should not have gone in late for even a second but with our experience with appointments, hospital-wise, clinics, etc. 5 minutes late was never a problem. As we tried checking in, the first lady who approached us saying that they have given our spots to a family that consisted of three people. 5 MINUTES late and they gave our spots to three people. As we tried to handle the situation with the receptionist, she then blamed us for being 5 minutes late. She steers it to reasoning with the virus situation and their reopening after telling her that 5 minutes is a brief amount of time and it is not enough of an excuse to move us to the bottom list. What was worse is she repeatedly addressed that "what we are doing at the time is already wasting time", meaning she said it's a waste of time for us to be complaining. Now, if you were the customer, how would you react to that? Another disappointment is when they checked both appointments and shows that they only booked one of us which doesn't include me. The receptionist continued to blame us as she said with an attitude "No, you did not book two with us" when a third party has already asked for my information including my dad's over the phone a month ago. The receptionist then reminded my dad that he should have been 15 minutes early for paperwork that they also failed to disclose over the phone. They only told him to come at the appointment time assuming paperwork will be signed on the dot, not 15 minutes earlier. No, COVID is not an excuse! Reopening is not an excuse to stack up numerous customers when you only had ONE doctor who could not even catch up to so many patients in one day! I suggested that what they could do is give approximate convenient time to all patients for them not to be compromised and feel "tight" only for the assistant to respond to me ill mannerly, "we would only have two patients in a day if that's the case". Listen, that is not my problem nor it will ever be to any customer. It goes to show how poor time management and customer service are. Anything can happen to a patient at a given time, and for you to further worsen it by giving his/her spot to someone else because of checking in 5 minutes late is unacceptable. It is your responsibility to disclose how strictly punctual patients should be even if it's 5 minutes or else you will give away their spots to someone else without regard. Now I understand the handling of COVID-19 and the busy reopening, but it is the management's responsibility to space out everyone's schedule with realistic proximities to accommodate everyone without possible inconvenience to both parties. I have been in Carson Vision for more than two years and it was all good until this happened. I will never come back here nor I will recommend this place to anyone. THE WORST CUSTOMER SERVICE I HAVE EVER HAD SO FAR. They never apologized, not even once. How's that for customer service? read more

Carson Vision offers a wide variety of stylish and good quality eyeglasses, contacts, and sunglasses . My family and I have been coming here for 14 years now, since Dr. Shiomi. Now, Dr. Alina Ho is just as reliable, friendly, and good at examining the eyes! The staff are always ready to help and assist with any questions Thanks to Jennifer and Rowena for helping us with any questions we had on our recent appointment! read more

Very fast and helpful service. Lucy was extremely funny and informative. The location and the people brought me back as I am here for another pair of glasses after my check up. read more

We've been a long time customer at Carson Vision and always received amazing service. Rowena is one of the employees at Carson Vision who always greet us and provide an excellent service. She is quick and knows her job very well. Thank you helping us understand our coverage and giving great customer service. read more

I have been going here for years and it's always been a great place. I have no problem making an appointment and the staff is friendly and very helpful. Dr. Nguyen was thorough, caring, and truthful (and thanks for seeing me when I lost my glasses the same day so i could update my overdue prescription!). Amber was super-helpful to everyone and soooo patient with me as I took forever picking out new frames; she for sure gets a gold star from me! Overall, the experience keeps me coming back and I would recommend this place to anyone I know who wears glasses! read more

I have been coming here for years. Always a pleasure to come back. Friendly and professional staff. Thank you Rowena for your help me in choosing the new frames. read more

Had a wonderful experience thanks to Lucy and angie. It was a quick process and I appreciate the costumer service they offered. Over all, 10/10 recommend. Everyone there is nice and even if I didn't have an appointment, they were still able to squeeze me in (thank you, again.) read more

I happened upon Dr. Shiomi's office unexpectedly and ended up finding a doctor I REALLY like and will come back to. I was at work (in Carson) and was having contact issues. I removed my contact to clean it, and it broke, oops! I am BLIND, so there was no question of being able to make it through the day, and the options were get a coworker to drive me all the way home to Redondo Beach to get glasses, to West LA to my usual eye doctor, or find another contact nearby ASAP! I looked up doctors in the area who take VSP insurance, and found Dr. Shiumi's office. I rushed in the second they opened without an appointment and Dr. Michelle Kim was able to see me right away. I wear RGP lenses, which have to be made specially, so Dr. Kim gave me a pair of soft lenses to wear until I got my new pair. She also gave me an extremely thorough eye exam and took pictures of my cornea and optical nerve and then explained them to me. I went back for my followup appointment and lens fitting the next week and again, the visit was fast and the doctor really took care to ensure that my lenses were fitting properly. Overall, I was extremely happy with my experience. I wasn't expecting anything great out of the initial visit, I just desperately needed contacts. In the end, I found a new eye doctor! read more

I have been going to Carson Vision for a little over 10 years now. Rowena has always been so kind and gracious with helping me and my mom pick out eyeglasses and sunglasses. She is both honest and very well informed and isn't shy to share the information to her customers. read more

I came here for the first time today because I was recommended by a fellow coworker. The optometrist I went to for over a decade is a bit far from me so it was always a hassle to go and sometimes they were too packed. Booking an appointment at Carson Vision was easy! They were very flexible and the staff there is really nice! I was greeted with open arms and they helped me with any and all the questions I had. I was relieved that I didn't have to wait for hours! I would definitely recommend Dr. Nguyen, she was very professional and aided me in any confusion that I had about my vision or the process of getting my sight tested. After that I was helped by my favorite person who works there Amber Sneary! I can't even begin to explain how helpful she was! From booking the appointment to helping me find the perfect pair of glasses at the best, most affordable cost, she was extremely helpful and VERY PATIENT with me (because I was picky with my glasses selection). She also explained things to me about the different type of lenses that I had never heard about at my other optometrist (that i'd been going to for about 15 years). I would definitely recommend this place. If I could I would give it 100 stars!!! read more

The wait was a bit long but we did come around lunch so some of the staff may have been out. Overall, good customer service. Rowena and Lucy made the experience not too bad. They engaged in friendly conversation with us and was real nice. (: read more

Me and my family always come here for our eyeglasses every year and they are always helpful and reasonably priced. This year, Rowena was very helpful and helped us find what type of glasses we should get. She informed us about our insurance coverage and was patient for us to choose what we are going to get. She really helped us today and I kindly appreciate her helpfulness. read more

I had a follow up appointment that was made in June of this year. I was scheduled to have my pupils dilated. I was told I needed a driver,after the examination since my pupils would be dilated. I had my daughter take off work to be my driver. She was dropped off at the east entrance to the mall only to find the mall was closed. I phoned the office and got a message that stated the office was open for appointments and pick ups. I walked to the west entrance a found it was closed also. I called again and spoke to someone in the office who gave my directions to another entrance. Once I got inside I discovered they were not going to dilate my pupils. I asked why I was not notified earlier so I would not have to arrange a ride or even waste my time coming. They had no answers. This is a terrible way to run a business. As I said I have had my appointment since June so there was plenty of time to notify me. Time to find another eye doctor. read more

Great customer service and great pricing. First time I came to this place and it was great. I was able to get an eye exam and was able to get contacts for the first time. I have been wearing glasses a long time and they were able to help me with the transition to contacts. They taught me how to put on and remove the contacts without struggling. They were very patient and helped me choose the best fit. I will definitely return to them for the years to come. read more

Wena was extremely helpful. She made sure to attend me quickly and get me to the doctor right away who was gracious as well. I am excited to get my new glasses in a couple of weeks! read more

This place was really cool, they have a lot of variety of the frames. I came in with my mom cause she needed an eye exam for her vision. The staff here was really cool, one of the employees who helped us out a lot, was Wendy. She really helped out my mom a lot, by talking to her in Spanish too. read more

I went there last week and had a great experience. I called the day before maybe 30mins before they closed and the gentleman who answered was very helpful. I got an appointment for the next day. I went in and had an eye exam the doctor was really nice as were all the people at the desk. It was a quick experience no hassle. Picked out a great pair of specks and had them a week later. read more

I've been coming to the same place for several years now. I love it here. It's the best by far. It's the only place I'll bring my family. I figured it's time I gave a review. They are all super nice and friendly. However, my favorite would have to be Amber Sneary. I always look for her when I go in for my appointment. She's extremely patient with me when I can't decide which frames I want. She's super helpful and very knowledgeable. Amber knows her stuff! If you're looking for a great optometrist, I highly recommend William K Shiomi, in the SouthBay Pavillion (Carson Mall). If I could, I'd give them more stars. ********** read more

I've been looking for a new optometrist and was pleased. I was in and out in less than an hour. Liz did a great job with helping me pick out the perfect glasses. Highly recommend this place for all your eye needs :) read more

Great selection of eyewear and knowledgeable staff. Ask for Liz for A+ customer service. She's got you covered. She made sure all my questions were answered. My new go-to for all things eye related. read more

This place accepts VSP and so I made my appointment ASAP 'cause my eye exam was already due. Rowena was the one who checked me in and the wait time was average. She was helpful and was able to answer my questions well. Dr. De Ramos was nice and friendly and made me feel at ease as soon as I met her. Overall, the experience was good and I'd definitely come back. read more

Carson Vision is a great optometry. I gave this place five stars because a staff member named Amber always provided great service, professionalism and great care. Dr. De Ramos always provided great care and professionalism as well whenever my wife and I needed to come in for an eye exam. I truly recommend Dr. De Ramos and being part of the Carson Vision Family. read more

Me and my family had a great experience, It's our first time here, We just walk-in but was able to taken care of, Wena was very accommodating, friendly, very considerate and helpful, Dr. Ho and Dr. Deramas are very professional and very nice, they are very good in explaining every details of the results regarding the examination they did to us, I highly recommend this place. read more

Great service!! Went in for a regular eye exam and I wanted to get my sunglasses prescribed. Amber was extremely helpful with the inquiry for my sunglasses. Very patient when I picked out the specifics for the style I wanted and service was quick and easy. read more

I recently stepped in to get an eye exam, and to see what available prices they offer in this establishment. I met a young lady who helped me and broke it down with great knowledge and detail, she broke the prices, procedures, and even helped me out with the paperwork. This young lady made my visit less stressful, and very easy to acquire glasses, i will 100 percent recommend this place and come back for all my visual prowls. I believe the young ladys name is Amber , thank you for your service and making my purchase simple and easy for my family. Enjoying my new glasses and grateful to be able to see 20/20 again read more

I have my vision checked this year 6/17/19 thru my VSP eye insurance last week first time customer at Carson Vision assisted by Rowena Hernandez( Optometric Asst.)& Annie Nguyen ad my eye provider. Nice place, easy access in our place, easy pick-up eyeglasses as they promised. Very professional staff, helpful & courteous. read more

On Saturday I walked into this office as I was walking in the Carson Mall. I wanted to get an eye exam and new glasses. They did take me even without an appointment which surprised me I was happy. They have a great selection of designer frames and they took my VSP insurance which made me happy since SEARS did not. I was seen by Dr. Julie Kim and she was fantastic and super friendly!! The only thing that I really didn't like was the wait to see the doctor.. I must have seen Monster's Inc. twice that day (was playing on their TV screen). I understand though since I did not have an appointment.. but other than that I would recommend this office. :-) read more

This is the slowest visión place I've ever seen. 6 assistants walking around, yet NO ONE is helping you. Not one " I will be with you shortly". Customer service at this place truly sucks. read more

My favorite eye doctor. I've been going here for over 20 years. All the Doctors are very thorough and friendly. Highly recommend , great selection of glasses. read more

Thank you for your outstanding repair service. I will patronize your business for future eye glass needs

Dr. Slotwinski was so nice. Rowena Hernandez was so helpful and friendly. Great eye clinic. read more

1. After 2 weeks of waiting, I called them myself only to find out the glasses I wanted was back ordered. 2. I called them again after waiting for another two weeks to find out that my glasses have been ready for a while but the lady failed to inform me she had everything put in that my insurance cover, such as transitions that I didn't want in the first place 3. I called them again after 2 weeks and was told that my new glasses have been ready yet again. TL;DR--they don't call you at all if anything is ready or if there's a problem. read more

I recommended this place I have been coming here for two years now. I love this place always so helpful Rowena Optometric Assistant is so sweet and detailed and Dr. Slotwinski is excellent Dr she is great with kids my son of 8 and I love her she explains everything so thoroughly!! read more