Satisfied with my service appointments here. I can't speak to the buying experience because I…read morepurchased my BMW from another business. I always select early morning appointments so I can find a great spot to work while I wait. (If weather is pleasant, it's a leisurely walk to Streets at Southpoint shopping mall). Complimentary coffee/tea is a nice touch too. Grateful for complimentary rides home when I am unable to wait. Service associates keep you very well informed about the status of your vehicle. And love the 360 degree inspection video. Keep providing great service please!! :-)

This is where I fell in love with my car! The people who work here are wonderful and extremely…read morehelpful and providing information about vehicle, but also servicing. Met Frank today over by the service desk and he helped me coordinate an appointment to diagnose a problem with my car. He was really kind and very personable. I'd recommend this location to anyone because you can tell they know a lot about the BMW brand and not just a sales person that has been recently hired to sell a product.

I had a great experience purchasing my Cayenne at Porsche Southpoint. I actually live on the west…read morecoast but saw a car that caught my eye at this dealership. From the beginning Nicolass was excellent. Easy to contact anytime I had questions and even made a walk around video for me since I couldn't just drive down the road to see the car. When I eventually arrived to see the car Nicolass made sure the car was inside since the pollen this time of year is so bad and would leave a blanket of yellow pollen on the car. Also, by the time I made it to the dealership all the paperwork was practically taken care of. All I had to do was show up, check out the car and sign some final paperwork. Paula was the one who handled that part and made the experience a very upbeat and positive experience. Even if you're not local but find what you're looking for here I'd still recommended them. -Mike

Their prices on pre-owned 911s are outrageous and don't reflect market conditions. While I can't…read morespeculate on what that all means - I can say that for me there is no value in establishing any kind of communication or relationship given that the product / value is in the realm of fantasy / nonsense.

Sophia Pitts is by FAR the most thorough salesperson I've worked with when purchasing a car, and…read morethis review is for HER. I purchased a new 2026 RX350h yesterday after comparing a preowned version and a new vehicle. They were exactly alike in every way - except the preowned was 2 years old, had 10k miles and needed to be detailed. The total price difference was $5,500, and the warranty on the preowned seemed substantially better. Sophia could sell me either one, and carefully gave me pros and cons on each vehicle. The preowned manager came out to talk with me after I offered less for the preowned than asking price. He obviously wanted me to buy preowned, but I was leaning toward new - despite the better warranty and lower price of the used car that was identical to the new. He was nice, but hard core wanted me to purchase the used one. I went to lunch while they detailed the used car. Upon return, Sophia gently pointed out items that became obvious to her after the car was cleaned up that I would have recognized over time, but were not apparent to my untrained eye: the car had multiple "dents" from a likely hailstorm. There was evidence on the tailgate of sanding and repainting, and overspray on the chrome trim. The vehicle, despite a clean Carfax report, had either been wrecked, or at least damaged enough that it had required substantial body work. I am massively thankful to Sophia. She is incredibly well studied and recognizes things I never would have. I would've paid over $50k for a substantially damaged used car if not for her. I do not hesitate to recommend her and her expertise. Now, as for Johnson Lexus Pre-owned... not so much. Thank you, Sophia!!!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)

I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

This dealership is terrific…read more Its service department gets the work done ahead of time and below estimates. Rachel is my and my wife's service rep - she embodies professionalism. Its sales department doesn't sell you vehicles; it helps you buy what you need/want. Ruben Sandoval helped me buy Explorers for my wife and me. Its customer service skills are terrific - all the staff is professional, knowledgeable, friendly, effective and efficient. This is a superlative auto dealer. My wife and I actually drive out of our way to use this dealership for all our vehicle needs. We could use another Ford Dealer closer to home in Hillsborough, but University Ford is a quantum leap better.

After having to wait almost 2 weeks just to get an appointment to have an overheating problem…read moreworked out in my car it's was 10 hours at University Ford North without a single notification of any kind phone or text. I called several times I was repeatedly put on hold for over five minutes without anyone picking up the phone. Finally at 6 PM after the closing of the service center I contacted and was given an answer finally from the supervisor. His answer was he hadn't talked to the tech so he didn't really know what was going on and could I call back in the morning? This is the last time I'm going to that place it has gotten worse over the last 10 years

The owner Robert C. Brodie is the best certified mechanic hands down. Please contact him for all…read moreyour repairs at 9194520582, he has been my mechanic for 10 years. Thanks again

Working with greg and his team was an amazing expirence they were extremly knowledgable on…read moreeverything about my vehicle and I truly could no be more happy with how my restoration turned out.

Best Service I could have ever asked for!!! Incredibly nice crew who were happy to help us! Highly…read moreRecommended!!!!

I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

I've been taking my car to these guys since 2018 and I haven't thought about taking it elsewhere…read moreone time. They have always been able to get me in quickly, do the work needed without trying to upsell me, and I've always thought the price was fair. You won't be disappointed bringing your car here.