Hi Yelp. Tried to support a small business. Mistake. Hope they don't get upset, waste half my work…read moreday, get mad over nothing, melt down, and break my car (again). *shrug*
Never trust mechanics who refuse to explain their work. The only things they respect less than their profession are their customers. There's a reason a nearby spot told me they stopped giving Yeargan's the time of day. They act like guilty pre-teens who got caught cheating on a test if you ask them something. Dig other reviews here. There's a pattern.
Short: Something went funny with my car when it was serviced. Their attitude during follow-up was "Yeah? Drink bleach." Then came the theatrics. Paid $200 to watch some guy freak out and wag the dog. Issue left unaddressed.
Long: Got something done. Cool. They noted several issues, but I was already handling those through insurance (was waiting on two checks). Paid, drove home. Lightly touched a door handle. Couldn't get out. Hadn't touched it since leaving the car with them. Cable busted under their watch. Yeargan's lost it when I tried to discuss it the next week. Everything fine on voicemail, but when I went in, it was "$800 for this mysterious issue we *totally* did not cause, jerk!" Owner(?) came unglued and grew cartoonishly condescending when I pointed out they were the last people to use the door, and that I knew how cables break due to my job. You're a tech, sure, but I didn't toss my engineering experience when I walked inside.
Yeargan's dived into desperate, scammy evasiveness. They didn't clarify the issue, explain policy, or introduce me to who worked on it. "We got out of it a bunch of times" was pretty much it. Didn't buy the glib take. Suddenly, they were aristocrats, acting like I dropped cash, left, trashed my door, and then sucked up their precious internet browsing time with my unwashed problems. The Nick Cage House of Reactionary Auto Repair and Trying to Scare 20-Year-Olds. Could've said, "Here's what we saw." Instead, Yeargan's demanded nearly a grand for a basic repair, which wasn't needed before I visited, and went full rage-clown. Embarrassing.
Worked when I dropped it off, and you used it last... as you said ... so...
Discount Occam's Razor for a second. The narrative would read, "Nah, some linebacker Conan'ing this handle around didn't bust it; the disabled person with a bum hand severed this threaded cable, yet didn't hear anything in a silent environment. Or micro-sized ninjas did it. Or Bigfoot. Anyway, we want $800 for this menial job."
Sniff test: Failed.
Where there's smoke, there's fire. Plausible deniability? Okay, but if you're certain? Explain it. I paid for expertise, yes? You already took the green. Back it up. Instead, Yeargan's showed no confidence in their work and threw a self-incriminating, huff-and-puff fit. Removed all doubt. Corpse at their feet, blood on their clothes, knives in their hands, screaming "We didn't do it!" but... uh...
Hit dog will holler.
After watching him deflect, I quit speaking with the huffy guy. He then started jumping into my conversation with another person to tell me what was what. Asked for an evidence-based explanation? Nada. Left to his own devices? "Power move Pete." Smartest cat alive, muttering to himself and tagging every other sentence with angry platitudes. A business model based on acting like a gym coach in a bad 1983 comedy. What's "overcompensation"?
Hit dog will holler.
Hurt their feelings when I responded to their 758th automated text with "You owe me a new door handle!" Boo-hoo. They wasted tons of my time, and a quick DIY fix corrected their mistakes. Yeargan's whining to the pay-to-play joke that is the BBB, using selected de-contextualized recorded snippets (... creepy... ) about how they *weren't* prickly, hostile, or unprofessional, was fun. "This customer ignored me while I repeatedly insulted him after he dared to ask basic questions! WE'RE TOTALLY *NOT* DEFENSIVE!!"
A hyperventilating man with a bruised ego, barkin' and fartin' to distract attention from their team's negligence? Doesn't scan very "pro."
End result? Door was still busted. Contrarian outbursts did not solve the issue. Watching employees roll their eyes at their boss and his sneering, bitter asides, most of which were factually wrong? That also didn't help. Door was still busted.
Again: Hit dog will holler.
When I returned to my regular shop, they immediately noted I didn't even need half the work they tried to push on me. They also told me they stopped recommending Yeargan's, and that something was "obviously going on over there."
Tell me about it.
People need their cars. They use them to earn a living and care for their loved ones. If your options are nothing or this place? Stick with nothing. Keep looking. Your money, safety, and time are worth something. Don't entrust your vehicle to Yeargan's. "Top notch" in the same sense that throwing trash at a wall makes you an "artist."
