HORRIBLE experience from the first week of purchasing! I put almost 5,000 down on a truck from rush…read moreauto and first week of having it i had nothing but trouble starting with heat not working, horrible oil leak, power stearing leak, MISSING A AIR FILTER and MOST IMPORTANTLY A CONSTANT JERK THAT I MADE RUSH AUTO FULLY AWARE OF THE FIRST WEEK I HAD IT! I believe they pulled it straight from a auction without fixing ANYTHING before selling! I asked them was it ready to be sold because it still had a auction sticker on the windshield and they said yes! WISH I HAD TOOK IT TO ANOTHER MECHANIC FIRST BEFORE DROPPING ALMOST 5,000 DOWN PAYMENT! They got There mechanic to fix the heat AND IT STILL DONT WORK PROPERLY! AND HE didn't do anything about the strange jerk, shift factor and said they didn't notice it when they had it. I tried getting ahold of them a few times in the past month about this jerk that they new of but no reply so i took it to a mechanic in the area and was told this truck has a blown head gasket and bad injectors causing the jerk and loss of power! After calling ruch auto back about this they said they WASN'T GOING TO DO NOTHING ABOUT IT BECAUSE WE ARE ALMOST 3 MONTHS IN WITH THE TRUCK EVEN THOUGH THEY KNEW THIS TRUCK HAD ISSUES GOING ON BECAUSE I MADE THEM FULLY AWARE OF THIS AND HAVE TEXT MESSAGES TO PROVE IT!! Now i have a estimate of over 5,000 to have it fixed!! Getting ready to file court proceedings to deal with this! BEFORE YOU BUY ANYTHING FROM RUSH AUTO GET ANOTHER MECHANIC YOU TRUST TO LOOK AT IT FIRST!!! OR DONT BUY IT!

if you're thinking of buying anything from this rush auto test drive and take vehicle to a…read morecertified mechanic!! he doesn't want anyone to test drive his cars because he knows that most of his cars have problems! he shouldn't even be in the car selling business because he clearly doesn't know what he's doing neither does his wife. i know this first hand because i've been to his car lot! very shaddy!! i wish there was a half star because his business is to get over on people!

This service department was THE BEST BLESSING WE COULD HAVE ASKED FOR!…read more Our 5th wheel RV broke a strut while driving on the interstate. We pulled into their parking lot about 4 pm on a Thursday. Every man we met was delightful and knowledgeable, even though they they do not normally work on 5th wheels. ( they do work on other trailers). Steve was the expert trailer-backer-upper in a crowded parking lot. Smutty was our amazing mechanic who put it back together BETTER THAN IT WAS BEFORE! Ashley found the right guys tho get it done, and Brandon found the parts and even was able to find a coupon that made the price $ 200.00 less than we were originally told. We highly recommend doing business with this service department

Cox Dealership, specifically Kevin was not honest and is a continuing reminder why people tend to…read moredistrust car salesmen. My experience: I had a 2023 Tacoma that I was in contact with Kevin about. I called to make sure the truck was a manual . He said it was and that he personally saw it. Kevin called back and left a vmail that is was a typo and it is an automatic. I called back and he said I could leave a deposit for the truck assuming they would honor the online price (32,985). Kevin said "Yes, we have to honor our online price and advised it would be higher $34k out the door. He said he would call back for the FaceTime required before the deposit. Kevin called back and said he was sorry but his manger Tim Lang took a deposit for it already. He was not able tot give a clear answer on a few things, but would reach out if it changed and said he was sorry as he "could hear the disappointment in my voice". Later that night the listing changed to 42,990. Had my friend call the next and see if it was available. Barbra advised my friend it was available and has had no deposits on it. They even sent him a video of the truck. If the price was wrong and needed to be adjusted, I get that. However, advising a customer that you will honor a price, then having a deposit taken be the reason it falls through, and going up on the price moments later, appears to be bad faith practices. I did reach out to the sales manager, Tim and the owner, Bill but have had no response.

Lee and Zana are excellent to work with, my car was totaled by a box truck and I needed reliable…read moretransportation fast. At the rate they do business their cars are more than affordable and the options are vast. When I chose the car I was most excited about, I told them about the problem with the driver door (would open all the way without the "catch" in-between) which they were going to fix before selling anyway. My 2004 Toyota Solara is super clean, excellent for commuting an hour everyday, and I'm so glad I could support local business as well. Would absolutely buy from them again!

LET THE BUYER BEWARE! I Drove An Hour From North Raleigh To…read moreView A 2004 Toyota Solara SLE Convertible (Grey "Silver"/Black) That Has Been On Their Lot For Over A Month. I Drove It To Nearby Toyota Dealership (Cox In Burlington --- They Were GREAT, Kudos To Brandon) For Pre-Buy Inspection. See Photo For Their Breakdown Of The Car's Multiple Issues. Best 130 Bucks Spent On My Part BY FAR In Quite Some Time. They Confirmed My Suspicions About It Needing Brakes & Alignment, & There Was A Laundry List Of Problems With It. When I Brought This To Dealer's Attention, He Insulted My Intelligence With A Lowball Reduction Of Price. I Fully Expected To Pay For Tires, Brakes & Alignment On A 2004 Car Myself... But Roughly $1000 In Problems Under The Hood? No Thanks, I'll Gladly Take My Business Elsewhere. To Be Fair, The Ladies/Women Employees/Receptionists(?) Were Pleasant & Nice Enough & Wore Masks Once I Came Inside. The Inside Of The Trailer Was Clean, There Are Plastic Partitions Up To Help With CV19. The Parking Lot Was Rife With Potholes... Thus The Need For Alignment? Caveat Emptor! (You've Been Warned) FYI--- The CarFax 9/8/21 "Vehicle Serviced" Visit Refers To My Pre-Buy Visit To Cox Toyota. NO SERVICE WAS DONE.

Ken will do everything right, to make it right…read more Definitely will come back for my next car

I just want to say to Ken and his staff, thank you so very much for being an awesome dealership. I…read morepurchased a vehicle from there and they always treated me with the up most respect. The car that I was interested in from day one they took care of me, with any questions or concerns I may have had. I would recommend Ken's Cars to you, if you are looking for a great place to buy a car whether it's your first or your last one to get I highly recommend this place of business. From the owner, office staff, and his mechanic crew you guys are awesome. I will definitely be back when I'm ready for my next car, so if you want to be treated fairly like a human being I suggest you give them a try you WILL NOT REGRET IT!!! Again thanks to everyone for always being more than a dealership but a friend. Merry Christmas to you Ken and your staff!...

Sold me a pt cruiser convertible for 3000 just for it to have title issues in Ohio. It is now…read moreseemingly on their website for 4200 with inaccurate "features". Traded it for a POS that wouldn't pass inspection and is overheating. BEWARE​

I went to the lot to see a Maxima that the owner told a friend of mine that he just got. We could…read morenot test drive it due to a few repairs that needed to be done. I was told by the salesman that he would call when it was ready to be test drove. I got a call a few days later, I was told there was a sensor that was on and the head gasket cover was leaking and it would all be fixed and I could come test drive it in a few days. I went to finally test drive it and noticed a knocking on the right front tire side. The salesman said the mechanic would fix it. A strut i believe he said it was. The car drove great and was cosmetically well takin care of. The car is a 1997 maxima with 141,000 miles. $2500. I thought! I was getting a good car, with all the repairs they SAID they fixed. Boy was I wrong. I do understand that it is a gamble when you buy a used car! On the 10th day of having this car i was stranded at 9o'clock at night on a dark back road on my way home from work. The head gasket had leaked so much oil onto the alternator it went out. I called West Elm Motors and spoke with the salesman about the issue, I was told by the owner to bring it back. We got the car up there, they replaced the alternator (i paid $20 for it, they did me a favor ) and I was told by the salesman they would not do about else to the car. I'm the 30th day of having the car and noticing all the oil that has leaked on my driveway and the knocking back on the right side, I took it to my own mechanic. The strut and the head gasket cover were never fixed! Oil was leaking all over the alternator again and obviously, they just lubed up the strut. I would never recommend trusting this place!! If you are considering a car from West Elm Motors, PLEASE have a mechanic check it out first!! I learned the hard way!! Again, I understand it's a gamble with a used car, however I was told things were going to be fixed that were not! Very very disappointed!

If i could give them a 0 I would! They sell you JUNK WITH A WARRANTY. Do not be fooled by the…read morehonest looking old men or the 90 day warranty or the I.O.U s they hand out. Purchased a 01' TOYOTA from them in the beginning of January the car was brought back and serviced 3x within the first month then back again. They were supposed to fix things that were never fixed then acted like it was my responsibility to fix the issues they had promised. I will be contacting a lawyer. Buyer beware!