Wiley Bass was great. Very patient and answered all my questions. Got my payment where I wanted…read more Thank you Stearns Ford

So I was in the car business for years and I do feel for car salespeople. Selling cars is…read morecategorically not an awesome job by any stretch of the imagination IMO and it still seems to be full of deceit, and all sorts of tom foolery and outright lies, so no, it's not for everyone. I was lucky to get out when I did. Having said that, I will temper my thoughts regarding my limited interactions with the Stearns Ford, which honestly never even involved me driving a couple of hours to see a used car they had listed for well over book, and while that's not unusual, it's also really not necessary either. There's often massive net profit to the dealer via used car sales in general btw. This was a used car with very low miles, a one owner vehicle in very good to excellent condition, so I expected to pay above book, but within reason. That was not gonna happen here, and after I presented a reasonable number to a sales rep for an out the door price (to include doc, taxes, tagging fees) he texted me "okay, thanks for working with me, let's see what I can do", or therabouts. Basically what Stearns Ford (actually Stearn's sales management) did was over list the car by about $2500.00 and they did that based on condition, percieved demand (which they apparently determined based on what I refer to as the extortionist prices charged by "convenience" set-fee dealers like Carvanna). Stearn's Ford business model is not the same as Carvanna's FWIW. The sales rep's correspondence by text was good, and it looked like they would be able to bring the car in at a reasonable price I'd specified. UNTIL, I made it clear that I could finance or pay in cash AND that I didn't want to be "boxed" by a finance type, into any loan that wasn't open (and eligible for early payoff). That seems to have been enough to change the tenor of the text conversation, oh yeah. You see, the dealerships make money when you finance from one of their lenders. My mistake, a calculated but stupid one, was thinking that Stearns was a straight, transparent, and reasonable used car seller; that the dealership could grasp and comprehend the benefit of a win-win type of sale to an open and educated buyer, READY to buy based on lots of previous correspondence to that effect. As soon as I made it clear that I was willing to come get the car based on previously texted price requirements OTD, the rep made it, in his (or more likely his manager's) words "crystal clear" that they (his manager) wasn't having any of it; they would sell it for list or very close to it, which is of course the whole idea from the dealership's side of things. I know, I've been on their side many, many times and as the saying goes, "car buyer likes to feel they got a good deal, but a dealership will never sell you a car they're not making a reasonable, or in this instance a probably very high amount of net profit on. Fair enough. With Stearns, my experience (YMMV) was the same as it was back in the very late 90's and near mid 2000's, and it was disappointing to know by my limited experience with them, the business has not evolved in any meaningful way at independent dealers. In this instance, I don't think Stearn's Ford was driven by reasonable net profits but IMO excessively "greedy" margins. Ahh, capitalism in full bloom at the retail dealership. Some things never seem to change. Off topic, but IMO and FYI if you want a particular used car AND you don't HAVE TO PURCHASE from ANY dealership, I suggest you don't. Do your homework, know everything about the vehicle you're set on purchasing, Then, once you find your car, go look at it and/or get very good video of it from the seller, and if you'll be purchasing long-distance provided you're satisfied at that point, pay the seller a small amount to take it to an independant shop that you choose for a Pre-purchase Inspection (PPI) and pay the 150-200 bucks they go for. Then, if everything is still okay, pay for a Carfax (even though these reports are less than perfect) and proceed with the rest of the deal in person. Finally, watch out for the processing fees at dealerships; they're absolutely NOT a requirement, no matter what the dealer says to the contrary) and are often a way for the dealership to pack the deal in their favor. California, Oregon, to name a few are getting ready to raise their's from about 100 bucks to 500. For Virginia and NC it's a max of 800 at the time of this writing. That's pretty absurd to me. If you do decide to do business on a used car with Stearns Ford, in Burlington, North Carolina, I suggest you proceed as a well-educated prospective buyer. If at anytime during the process, you feel uncomfortable, well that's very probably not a good sign at all and you can always just walk away. Peace!

If I could select a zero, I would! I took my BMW here to get a state inspection completed due to…read moreits close proximity to the dmv . The owner, Jason Ross, returned my car to me with a broken door handle and proceeded to tell me "You might wanna get that looked at". My car was completely intact when I handed him the keys to pull it around for an inspection and it was returned as seen in the attached pictures. I immediately took my car to the foreign car dealership that has worked on my car for years. After pulling the panel off, they were able to see that whomever opened that door last jerked it so hard that it broke the internal components on the inside of the door. I went back to Jason Ross auto sales with a paper from my dealership, stating that it was broken by somebody jerking on the handle and the broken parts. He refused to cover any of the repair which totaled $750!! Stay far, far away from this place!!

I went in one time and asked to take a look at a blue Honda civic they had. The man inside asked if…read moreI had a co-signer, I responded with a confused no and he said "well come back when you have one"... i had literally just walked in the door, he didn't even introduce himself nor ask my name.

My daughter just got her key stuck in the ignition while passing through the state. I checked her…read morelocation, found Cox Toyota 1 mile away , sent her there and they helped her free of charge ! Thank you so much !!

they had my car for 2 days and couldn't diagnose the problem. they also didnt replace the ac…read moreservice valve caps. While the advisor was great, this is my third bad experience here. I took my car to anothet dealer and they figured it out in no time. a hose was not attached and they can't figure out how Cox didnt see it. never again

I had called the Flow dealership ahead of time and spoke with a sales woman who was able to steer…read moreme in the right direction. The dealership had a car ready for me and I ended up buying it! The service was exceptional.

I'll first say we ended up not purchasing a car from Flow Honda of Burlington but the sales…read moreconsultant that we dealt with Erick Grailer was the best sales consultant or car salesman whatever you want to call it that I have ever dealt with in my life. He explained the vehicle to us and showed us all the bells and whistles that come with a new vehicle as most sales people will. But the difference in Erick was even after we let him know that we were not going to buy the vehicle from Flow Honda but from another local dealer, a very similar vehicle but a Toyota. He called us and talked to us and told us that he understood and that if anything fell through with our purchase at the other dealer the offer at Flow Honda was good for a month. I know you are thinking well a lot of them do that but Erick was not just about the vehicle he cared about us and my wife and I really appreciated his concern for us. So if you ever need a vehicle and are thinking about a Honda or a good used vehicle I would recommend Erick Grailer and Flow Honda of Burlington!! Erick is the best sales consultant I've ever dealt with by far!! Thank you Erick!! Sincerely Mike & Connie Fearnow

I am leaving this review to document a very concerning series of events at Burlington Kia,…read moreparticularly related to safety, transparency, and accountability. For context, this dealership has been the ONLY place to service my vehicle for the past three years. No other shop has worked on my car. Here is what occurred: During a previous tire rotation performed by Burlington Kia, one of my wheel lugs was stripped. I was not informed when this damage happened. I returned for a routine oil change. Only at checkout was I told, "By the way, we weren't able to rotate your tires." That is when I first learned a lug had been stripped--damage that occurred during a prior Burlington Kia service. At that same visit, I was told my brakes were at 0%, but that nothing could be done because it was late in the afternoon and the lug would "need to be broken off." Despite knowing this, my vehicle was released to me while it was raining, and I was told to schedule a brake appointment and they would figure it out then. I returned for my scheduled brake appointment, and at that visit they were able to remove the lug without breaking it, which raised serious questions about why I had previously been told it couldn't be done. At that point, the lug nut was completely removed, and I was nearly sent home with only 4 out of 5 lugs, with staff stating the other four were "fine." I had to argue for a significant amount of time to make it clear that this was unsafe. Only after pushing back did the dealership acknowledge the seriousness of the situation. Throughout this process: * Damage caused by the dealership was not disclosed when it occurred * I was knowingly released with brakes at 0% in rainy conditions * I was nearly sent out again with a missing lug * Safety concerns were minimized instead of addressed * Accountability only came after repeated objections Compounding these concerns, after a later oil change my vehicle developed a burning smell and a check engine light, which the dealership documented as occurring after their service. The diagnostic code is P0441, a code commonly associated with components that can be disturbed during under-hood service. The most troubling part is that this dealership currently has no General Manager and no on-site Service Manager, leaving serious safety issues without proper oversight. I do want to clearly state that Service Advisor Eric Hicks has been kind, patient, and genuinely tried to help within the limits of his role. This review is not about him. It reflects a breakdown in safety procedures, disclosure, and leadership at this location. Because of these unresolved issues, I avoided driving my vehicle when possible because I did not feel safe. I strongly urge Burlington Kia ownership and Kia Corporate to review what is happening at this location. Customers should never learn about critical damage at checkout, be released in unsafe conditions, or have to argue for basic safety standards.

Highly recommend to avoid Burlington Kia at all cost. Had a terrible experience with them and tried…read moreto give them the benefit of the doubt and give them a try still and regret doing it. Was sent a letter to come in and get a vehicle and get a lower month payment plus a gift/prize for doing so. Even with bringing in that letter and physically putting in the sale reps hands, that rep was in a hurry to get a sale and said he would make sure to take care of those gifts after that day. Fast forward a month or so later and a trip and over a dozen calls to resolve. Nothing has be done and Burlington Kia has done nothing but lie and pass the buck. One person tells you they will give you a call, the other says the person you need to speak with is busy and they will call, and never does. The next person will say they will escalate the matter and never does. So I it has been a headache dealing with this dealership. And to make matters worse, not only did I not get the promise monthly note of $195, my note tripled. And nothing promised was given. Burlington Kia really doesn't care about consumers and are not honest at all. Please avoid at all cost unless you are looking for a horrible experience. And management there is just horrible and if you get one of the letters I am posting with this review, trash it and avoid Burlington Kia!!!!

My experience with D&D Truck and Auto was outstanding. As a family‑owned business, they demonstrate…read morea high level of professionalism, integrity, and genuine customer care. I worked directly with Amanda, who was knowledgeable, courteous, and attentive throughout the entire process. The financing was straightforward and efficient, and the pricing was very fair. The quality of the vehicle I purchased has been excellent. What stood out most was their commitment to customer satisfaction. They made it clear that if anything were to go wrong with the vehicle, I should bring it to their attention immediately so they could make it right. That level of accountability and support is rare and truly appreciated. I am extremely satisfied with both the service and the vehicle, and I would confidently recommend D&D Truck and Auto to anyone seeking a reliable vehicle and a trustworthy dealership.

When we went in and talked with Amanda. We took a test drive in the f-150 Pickup, we really loved…read moreit. We had looked online at several others, so we told Amanda we would get back with her on Monday. When I told her we wanted it, she worked up the Paperwork and sent it to me to look over, a couple of times. She got us their best Price, and finalized the paperwork and we went back in, it only took a few minutes to finish the paperwork, and made the purchase. Thanks, to Amanda and everyone that helped us get this deal. We will be back when we need another Vehicle. Luther Kernodle, Jr. & Shirley Kernodle.

Visited this dealership on Sept. 15, 2025. We were greeted almost immediately by DESIREE MINOR…read moreupon arrival. She showed us several vehicles and walked us through information on each one. After test driving , we purchased our 2023 GMC Acadia Denali from her. She was AWESOME! No pressure or hassle. Highly recommend David Westcott dealership and HIGHLY RECOMMEND DESIREE MINOR!

My 2022 GMC Terrain broke down on the highway and had to be towed to this GMC dealership…read more The Service Consultant, Scott Sensebaugh, greeted me with a smile and reassured me that he will take good care of the car and get it back to me ASAP. The problem was the fuel pump Module needed to be replaced. They had the car in the shop and it was fixed in just 1 day. I highly recommend this GMC Service Department @ Westcott Buick-GMC for all of your repair and service needs.

Cox Dealership, specifically Kevin was not honest and is a continuing reminder why people tend to…read moredistrust car salesmen. My experience: I had a 2023 Tacoma that I was in contact with Kevin about. I called to make sure the truck was a manual . He said it was and that he personally saw it. Kevin called back and left a vmail that is was a typo and it is an automatic. I called back and he said I could leave a deposit for the truck assuming they would honor the online price (32,985). Kevin said "Yes, we have to honor our online price and advised it would be higher $34k out the door. He said he would call back for the FaceTime required before the deposit. Kevin called back and said he was sorry but his manger Tim Lang took a deposit for it already. He was not able tot give a clear answer on a few things, but would reach out if it changed and said he was sorry as he "could hear the disappointment in my voice". Later that night the listing changed to 42,990. Had my friend call the next and see if it was available. Barbra advised my friend it was available and has had no deposits on it. They even sent him a video of the truck. If the price was wrong and needed to be adjusted, I get that. However, advising a customer that you will honor a price, then having a deposit taken be the reason it falls through, and going up on the price moments later, appears to be bad faith practices. I did reach out to the sales manager, Tim and the owner, Bill but have had no response.

took my truck in exchange for oil and the waiting time was two hours when I was in the waiting…read moreroom, I looked at two men, I imagined they were mechanics and I thought, hopefully, I would not drive my truck, one of these, and so it was my steering wheel full of grease, the door panel completely muddied with oil, if you have a people working on customer cars, provide them with clean clothes to avoid these incidents, I left in a hurry for an appointment that I had, by the way, lost because of its delay. What a bad experience!

I went in the shop for a basic car . You see many people should be shameful for giving bad remarks…read moreto the people I dealt with! Every single salesman went out of their way to find me a great deal on a pre- owned automobile. I found nothing wrong. I guess people who complain that they " couldn't be without their new car on time during a pandemic " should understand the piece of crap cars I have had to drive before getting a very nice one! I couldn't be more proud and happy with the service, staff, vehicle, warranty, and price! Thank you. Sincerely, Michael Tarasewich

Bought a brand new Hyundai Tucson 2025 with full coverage up to 100,000 miles beats regular renting…read morean suv when you use it for your own or use it for Uber/Lyft!

This review is based on my communications via email with Chelsea Weiss, Kenneth Kernodle, and Tim…read moreHoliday. I was in the market to buy a new car and I like to do all of my communications via email. I reached out online and Chelsea got back to me with initial pricing. After a few emails back and forth, Kenneth (the general sales GM) and I were working towards finding a competitive OTD. They were super responsive and tried their best to help me out. In the end, Tim Holiday the GM of the dealership reached out to me with some updated pricing. His price was very competitive but unfortunately not the lowest I received so I went with another dealer instead. Everyone was very responsive the whole time and was great to work with. I hope to work with all of them again in the future when I search for another new vehicle. Thank you Modern Mazda!!!

I get my Mazda serviced here routinely. The staff are very knowledgeable and helpful at keeping an…read moreeye on things for me and pointing out things that might need my attention. I don't feel as though they overcharge or make recommendations just to make more money. I will continue to come here for my service needs and to purchase my next Mazda as well!