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    Johnson Lexus of Durham

    3.8 (92 reviews)
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    Updated 2 months ago

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    Anissa W.

    7/5/24: Came back here today with my fiancé to meet with Stevie, the AWESOME technology representative. :) When you purchased a car, did they offer instruction on how to use every feature of your new vehicle in detail? I sure didn't, and I have been an Acura girl for years. I have NEVER EVER received the kind of customer service and assistance from any Acura dealership that my fiancé is receiving from this dealership. They are patient and kind. They make you feel valued. That's the way it should be EVERYWHERE, but it clearly isn't. It is over 100 degrees today, and Stevie was outside with us at 12 pm showing us all the bells and whistles. I appreciate him. When I'm in the market for a new vehicle, this "Acura girl" will be switching to Lexus. That's for sure.

    Deceptive, shady with borderline fraudulent and illegal practices. By far the worst car buying experience I have ever had. I came in to see a specialty vehicle 2014 Nissan GT-R this past Friday listed in "WELL MAINTAINED" condition.I started the day by verifying the car's availability.I would meet with Tyre Dancy on going over the car. I showed up on time to pleasantly see the car waiting in the showroom.After inspecting everything that I could see of the vehicle cosmetics were clean.The car APPEARED to be mint.I asked Tyre if it was modified at all and his words were,aside from the front bumper and part of the exhaust the car was unmodified. Now we get to what they were asking.The KBB value on their OWN SITE clearly states that the Market Value on the HIGH is $82,000.They marked it at $87,000.After offering a fair 12k for my trade.I offered to purchase it at the $82,000.Tyre kept telling me that the car would "appreciate in value" which I can tell you after monitoring the pricing for YEARS that is not the case.Tyre called SM Corey who had a similar shtick of "We price based on condition.And this is well maintained/untouched condition".Corey stated that they wanted the $87,000 and could "knock off a thousand but not thousands".I planned to walk and I completely respect if we couldnt work out a deal. Then the General Manager Mustafa stopped me before I should have left.Not sure if this was part of their charade.He reviewed the information I discussed with Corey and offered to check if the bank would work out a financing rate to get the car at around the $85K mark.The rate was offered to me at an abhorrent 9.7% APR and I have the literal highest credit.Despite this, I thought of the condition of the car and planned to refinance and pay it off early anyway.I agreed to the deal AFTER getting a clean prepurchase inspection(PPI) of the car. I set an appointment to drive the GT-R to Nissan in 2hrs and have a certified GT-R tech inspect the vehicle.Mustafa warned me that I would need to sign a contract responsible for any damages and the temp plate form.The deal was done IF the inspection came back clean.IF being the key word here, because in no way was I going to sign anything else without it. Noticing some grinding in the brakes.I drove it to Nissan.The cost of the PPI from the GT-R technician would cost $869.Willing to pay to get this deal done.I patiently waited to hear back from the tech and received a video inspection of the GT-R from the tech.While reviewing the video, 2 major red flags stood out to me that I would confirm with the tech.One, he mentioned that the two secondary Catalytic Converters were REMOVED.Not replaced,REMOVED.Apparently, the car had some modified ECM and Exhaust work done,so now my suspicions are starting to fire.So much for "Untouched". I asked the Certified Nissan GT-R tech how the cat could be removed and his response was "Its illegal for it to pass inspection in this state.I dont know how they were able to list this for sale."He mentioned that the car would fail state inspection if that modification was noticed.In addition to this, all 4 of the rotors have NEVER been replaced after 42k miles with aftermarket brakes.So much for "Well maintained." They quoted $8200 to replace the Cat and $5500 for the rotors. I drove back to Lexus in shock that they were trying to sell me a marked up car that had core mechanical issues.When I brought this to Mustafa they were aggressive in assuring that their inspectors "follow the law".Trying to downplay what a LITERAL GT-R TECH pointed out.They refused any concessions with me and disrespected my glaring concerns for how unsafe it would be to drive a sports vehicle with shot rotors and modified emissions.I asked Mustafa if he thought it was safe to drive any vehicle with rotors like that and he said "Yep." I said "If that is what you think." And I left. Out $869, 7 hours of my time and no car.Later discovering that they ran multiple hard credit pulls without my permission.I never signed any financial documents.I plan to contact the FTC on this matter.

    Lexus Student Incentive

    Bought a UX here yesterday and overall my experience was very pleasant, largely due to Timothy Carnes. He was wonderful to work with. Simon Lunt was also very helpful and pleasant without being too pushy on the warranties. However, my only "complaint" is that things were confirmed over the phone that were not honored when I purchased the vehicle. I confirmed a few days before over the phone that there was no max down payment (I did not want to go through the hassle of securing a cashiers check for my large down payment, only to have to deposit again). That is exactly what happened. I did tell Simon who gave me this confirmation, but I got "well he's not in office that day so couldn't have been him" and "I can ask him right now" sort of thing. Of course at that point there was not reason to go back and forth. I do not fault finance for this. However, was just a bit weird/confusing. Also, Lexus offers a college graduate discount. I took the time to read the fine print regarding acceptable forms of documentation (pic attached). So I brought my diploma in. However, when talking to salesperson, I was informed I had to create an I.D Me account. So I had to take the time to create one of these on the spot at the dealership- when according to Lexus policy, I came prepared. Speaking with Timothy, I understand why the account is needed. However if this is the policy moving forward, Lexus needs to take an action to update their web information as is it misleading. Again not a HUGE deal, just a "sigh" moment. Overall I am happy with my purchase from this dealership.

    Lexus has the lowest average maintenance cost of any luxury brand.
    Daniel B.

    We had a great experience at Johnson Lexus of Durham. Simply put, we had a relaxed and enjoyable visit with a pleasant and friendly sales consultant, Carl Morrishow. Carl joined the team at Johnson Lexus of Durham about a year ago. He happened to be the first person to greet my wife and me when we arrived. I already had my mind set on test-driving an ES 300h (hybrid). Carl accompanied us on a test drive and answered all the questions that we (mostly I) had. The test drive and Carl's support confirmed the ES 300h will be my next car. I'm not in a rush to buy it. I'm attached to my current car. However, getting a new car for myself is relatively imminent, I think. I test-drove a 2021 ES 300h in Atomic Silver and, practically speaking, loved it. I couldn't find anything wrong with it except for the color. Color-wise, I prefer Iridium or Cloudburst Gray. The car I test-drove had the Ultra Luxury (top of the line) package which is what I want. The things I liked best about the car were the super quiet, smooth, cushy, and comfortable ride, the plethora of safety features, and all the "bells and whistles" such as the 12.3-inch multimedia display and the 10.2-inch Head-Up Display (HUD). Carl put my contact info into Johnson Lexus of Durham's system so I can be notified when they know about when 2022 ES 300h vehicles will be coming in. Carl told us this year was unlike any other, presumably because of production delays caused by the COVID-19 pandemic. It's my understanding that things have been more unpredictable for the dealership in terms of when and what kind of inventory they'll receive. For example, they already have 2022-model-year vehicles in-stock for certain models, but not the ES 300h yet. Carl guessed they might start receiving their first ES 300h vehicles in November. Even then, the ones they receive might not have everything I want. I might have to special-order one to get all the features I want. The wait time for a special order is months, which I'm OK with. The 2022 ES 300h will bring the multimedia display closer and the display will be a touchscreen (the 2021 ES 300h display is not a touchscreen). I like and prefer that. Heck, I might just wait until the 2023 ES 300h, but we'll see. At some point, I need to let go of my current car, a Volkswagen Passat that still runs and looks great and that I love very, very much. We visited Johnson Lexus of Durham on a Saturday around 2:00pm and were done with everything - test drive, sit-down with Carl, quick look at other cars, quick tour of the maintenance section of the building - by 3:30pm. The dealership was quiet during our visit, which we liked. This was in contrast to my visit to Nalley Lexus Smyrna (Atlanta, Georgia), where I test-drove an ES 350. I had a significantly better experience here at Johnson Lexus of Durham. Carl was a big reason for that. He wasn't pushy. He was chill, laid-back, straightforward, and honest. He is the most pleasant car salesman I've personally interacted with. I look forward to working with him more when the time comes. Thank you, Carl!

    If you find yourself in need of a good used Lexus, you cannot go wrong with Johnson Lexus or Durham (no relation!!). From my first contact with the salesman, to a follow-up a day after I had driven home, the dealership was first class! First off, a huge shout out to Mike Allen (sales), Ivy Calix (customer satisfaction), and Steven Vega (finance - YES! I am giving a shoutout to the "F&I Guy")! This small team of individuals made me feel as if I were the #1 customer at the dealership. Being a "long distance" purchase, Mike spent a lot of time with me via email, text, and on the phone to be certain that all of my questions were answered. Mike made sure that I was 100% comfortable, and I know for certain that he was taking my calls during his off hours. I offered to reach out at a different time, but Mike was insistent that my questions be answered. Mike was fully transparent and made sure that I would not be disappointed when I arrived to pick up the car - mission accomplished!! Steve helped me through the "remote control" aspects of the paperwork, and when I explained that I was not going to purchase any "ad-on's", he simply let it drop. Steve was a true professional and made certain the deal could close with little effort and almost no time in the dealership spent with F&I. Thanks, Steve! Ivy was the first person that I met from Johnson Lexus, as she picked me up from the airport - what a fantastic first impression! Ivy was a great conversationalist, and clearly working well below her capabilities as my driver. I figure I will see her in the Automotive News "40 under 40" section in the next 10 or 15 years - she is going places! Bottom line, I cannot wait for the next opportunity to purchase a car from Johnson Lexus - yes, they are 560 miles from my home, but they are clearly a "cut above". So, what gives me the authority to review this dealership? Well, I have purchased over 100 cars from dealers all over the country. I can say with confidence, Johnson Lexus is on par with the best dealerships I have done business with. A choice to entrust Johnson Lexus with your next vehicle purchase will be a choice well made!

    Samantha T.

    Corey Martin found the perfect ES-350, exactly what I was looking for. He assisted me in a warm and professional manner, and within less than a day everything was arranged. The car pictures wasn't posted online as yet, but Corey took the initiative and sent me pictures inside the car interior as I am picky with the interior color. The paperwork went smoothly and fast, and Corey went the extra mile and placed a big red bow on top of the car in order for me to take pictures. Corey's professionalism, friendliness and expert customer service is top notch! Great buying experience from the test drive to out of the door in a couple hours. Finally, Steve Parson, Delivery Specialist, took the time to explain the entire Car from top to bottom on how to operate all of the features before I drove off the lot. I highly recommend Corey to the management of Lexus as an example of what I expect from an employee at Johnson Lexus Dealership. Corey Martin is a fantastic Sales and Leasing Consultant! I love my car!

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    Ask the Community - Johnson Lexus of Durham

    Review Highlights - Johnson Lexus of Durham

    Rodger Yiu is the Executive General Manager for both Johnson Lexus of Durham and Raleigh.

    Mentioned in 6 reviews

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    Johnson Lexus of Durham - car_dealers - Updated May 2026

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