I am so disappointed in my latest experience at RipTide. For some context, I previously came here…read moreevery 2-3 months for an express car wash and the DIY interior clean, which was a great experience. The microfiber towels are nice and honestly my favorite part of coming here. But this past week I decided to get my car detailed after a friend had gotten carsick and vomited on my passenger seat, unfortunately seeping into the seat and crevices. I was pretty disappointed in the end result for the $225 spent. For a detailing service, I did not feel like there was an eye for detail and that I could have done a better job cleaning my car. When I came to look at the final result, there were still parts of the seat that had dried up vomit in the crevices and the floor mats didn't look like they had been properly cleaned (there were still stains and on the back side of the mat, it didn't look clean). I pointed this out to a staff member and she had the detailing employee come back and clean it, which I appreciated. However, he still missed some spots where there was dried vomit (I acknowledge that they were in the crevices of the seat, but isn't a detailing service supposed to be for catching those hard to reach spots?). In my frustration, I just ended up cleaning up the floor mats myself at RipTide and when I got home, I went back in and scrubbed the missed vomit stains on the plastic parts of the seat. I also noticed that the fabric on the driver's side still had a stain. Overall, I cannot in good conscience recommend this car wash anymore especially not for detailing and am so disappointed by the end product of the detailing services even after asking the staff member if he could take a look at my car again.

When I arrived, I pulled in, and there is a very kind gentleman waiting to direct traffic. I simply…read moreneeded a quick shampoo of the backseat of my car. As a new mom, it's embarrassing to admit how long the Thanksgiving casserole that spilled sat in the back of my seat untreated. He told me that they only do by appointment only and I asked him some follow up questions and explained that I had tried to call the number several times. I'm not sure why they don't have someone answering the phone regularly, but he got me right in and treated me to the carpet clean! I will definitely be back as they did an amazing job and I don't really care what the cost will be in the future as they took such great care of me.

Immensely impressed by this place each time I visit…read more There is a wide variety of services offered here ranging from your basic car wash to full "car day spa" interior and exterior deep cleans. I have stuck with the basic package twice and added on deep cleaning of my mats and my car came out looking like it was brand new. The pricing is extremely fair and the quality is top notch. The place is very well staffed and moves very quickly, finishing my car in about 10 minutes. I will 100% be coming back and see myself investing in one of the monthly plans in the near future. If you do want waxing or other deeper cleans done, just be aware that you should make an appointment ahead of time!

I've been going to this place for a couple years now. I knew when I heard that TC was getting out…read moreof it I was afraid that service would not keep up. And that was just the case here. Typically they would ask you what you would like and ask about any add ons that they offer. The add ons were not even requested to me and I felt like they were just ready to get to the next car. Also after this point you would get out of your car and they would take it from there. I got the top tier service they offered which I normally get. But this time was not the same. The made me drive my truck myself and then none of the little grit and dog hair was even touch. $50 car detail and it looked like I went through a Sheetz car wash. Not what I paid for and very unhappy. It will be hard to go back unfortunately.

Ran my car through once and asked if I could run it through again pointing out some areas that…read moredidn't come clean. Without hesitation they took great care of me, upgraded my wash for free. And helped me understand the difference between the washes and which one would work best for my needs. They were just very thoughtful and knowledgeable!

I purchased a monthly plan on Apr 24; as of 5/10, they haven't added my license plate to the…read moresystem. I've texted the number provided by the attendant to no avail. No response. Please get with it!! Attendant very nice though. He does start the wash for me.

I am new to the Raleigh-Durham area. It took a few months to find the "Perfect" car wash. :-)…read moreExcellent service! In and out in no time. Dave was awesome. I'll be back for sure.

The best car wash I have been to in this area. They are very detailed and my car looks great. I…read morelove this place.

Do not go here. Terrible service and experience. $45 car wash should be thorough and this was far…read morefrom it. Interior still visibly dirty. The guy cleaning the interior made no attempt to find me when he was done -- just walked off and left door open. Should rename business to BULL SH!TTY CAR WASH to reflect the work done. Do better.

I was looking to help the brothers out. They were standing around in the hot sun on a Saturday…read moreafternoon. The car wash is the old-fashioned kind with the huge brushes that go over your car. My vehicle was cleaned, and then, at my request, a couple of the brothers cleaned my rims. I will give them an 8/10 because I am particular and like to see them sparkling clean. Also, the price that I paid, in total, was higher than that of other car washes.

I've been going there for years and always have a great experience. Even on the busiest of days…read moreI've waited less than 30 minutes for the "full treatment". The employees are fast, efficient, and friendly.

great car wash. Super helpful! I always have a great experience here with the staff. Kader was…read moreespecially helpful

I got the top-of-the-line package. Cleaning was timely and thorough; the technician was polite and…read morefriendly.

Absolutely satisfied! Scheduling the appointment was very easy and I received a reminder text the…read moreday prior to service. Jordan arrived precisely on time and got to work. One of the cars was a 1989 Honda CRV that while in great mechanical condition (only 144,000 miles, the paint has taken a beating as it's not been garaged for its entire life. While not a miracle worker, Jordan brought the best out of what we call Honda1. The interior of the car is still in terrific condition and Jordan read able to make it shine. Honda2 is a 2021 CRV Touring with a beautiful blue coral color. Jordan made it look even better. Jordan has a great eye for detail and obvious pride in his work. No reason to look further.

I used the Yelp AI assistant to help me locate a gas station with a drive-through car wash as I…read moredidn't want to spend $25 on a basic car wash. The Yelp assistant helped me locate a few places near me and I quickly found one which had several options for car washes. I was able to get gas and get a $10 car wash, which was all I needed to get my car clean. I like using this assistant. It helped me find something relatively quick with the needs I was looking for. Car wash turned out great. It was easy to use easy to get in and out.

Monthly plan is good, usually excellent, but today, only one attendant to wave me forward. She was…read morelooking at cell phone until I honked then car wheels were not guided properly. Neglected to broom wash down left headlight and whole right side of car.

Love the touch less car wash. As long as the automated touch less car wash is in service, wright…read moreway will always have a customer (:

I ask for the basic wash $12 so the attendant says tap which one you. So I tap the bottom one (not…read morewearing my glasses) I saw basic and tap which was for basic plus $18. She never showed me the entire page to make my selection for just the basic wash $12. So that's a scam to get customers to pay more. The washes are ok a quick wash vacuuming and go.

The $9.99 special is a trap. They sign you up for a monthly charge of $27.00. And to boot they…read moredidn't put a brush on my hood or front window. I still have cat paws walking across my hood

This is by far the WORST car wash ever. Horrible customer service and scratched the absolute shit…read moreout of my mirror and fender. They said "we're not responsible" which they actually are. Now i have to pay to get it repainted. which would most likely be about $1,000. Ridiculous don't go here unless you want your car ruined. Plus it doesn't even clean the car good nor dry it. They use TIRE brushes on your paint.