( Note: a previous version of this review was so riddled with Siri generated errors not caught by me as I used voice-recognition technology to compose it, that it was unintelligible- a fact I only saw 8 days later because I was too busy and too lazy to proofread my work.
So I apologize to TC & to his son also named TC, & to the readers on Yelp who had attempted to read that tangled trainwreck of verbiage, for having produced a review that was so sloppy that readers must have believed I was either drunk or illiterate. I assure you I was not and am not, but for the record, here is the edited copy that should have existed all along.)
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Of course, all opinions and experiences are inherently subjective but having had two vehicles undergo a window tinting at TC's in 2013 and again a few days ago, I can honestly say that as long as they are in business I won't consider going anywhere else for the following reasons.
The business is run by a father and son team who are personable and ethical and explain everything about what one can expect before you have hired them.
They explain what they can and can't do. For example, I was told that the tiny triangular window next to my rearview mirror was too small and too recessed to be tinted, but that all other windows would be no problem.
They review and explain your options, and do not automatically steer you into the most expensive option the way many unscrupulous businesses navigating by bottom-line-only business principles would.
In my case, TC the son convinced me that the cheaper black tinting package might be more advisable for my car than the more expensive film that blocks more infrared radiation and keeps the car cooler in the summertime. The fact that he was willing and able to recommend an option that would lead to $150 less revenue for them I believe speaks for itself and for the integrity and ethics of this business and the owners.
My experience of TC's is that they do everything they claim they will do, allowing for the fact that everyone is human and nobody can produce perfect, machine-like performance and accuracy 100% of the time (TC's comes very close to that impossibly high standard of excellence in my two experiences of them. Example: they tell you they will call you to tell you that your car is ready shortly before it actually is completely done, and sure enough at 4:45 the phone rang and I was told by TC the son that my vehicle would be washed and ready to go at 5:15. Many shops promise such small but helpful courtesies, but not everyone delivers on their promises the way TC's did for me.
Everything was as promised: the car was immaculately detailed inside and washed which I had not expected- as if my five-year-old car SportWagon with breadcrumbs, dust and sunscreen residue in the vents and crevices around the center console had been transformed back to show-room condition in addition to the window tinting: without mention or fuss.
I'm sure some of this above and beyond goes without notice to some customers who are too hurried or who expect the best at all times from everybody, but it does not go without notice to me: so I share it with you here on Yelp.
Their combination of hard work friendliness and integrity has won me over as a customer for life and my guess is that it will you as well.
I wish other businesses were run with the same motivating and guiding principles behind them because it's a pleasure to do business with people who you trust and like, and don't feel you need to monitor to make sure they're doing "what they said they were gonna do," etc.
If more people and businesses did business in such a way we would live in a world where trust was the default- as it once was- rather than mistrust and fear ruling the day as it often does now.
Thank you, TC father and son: both for enhancing and inspiring our community with your service. read more