Now i am not sure about other people experience here but I will say is that the owner was very polite,courteous and helpful. I did end up paying allot to get my car done. $322 to be exact. I initially came in to get water spots taken off my car witch was REAL BAD!! They all worked real hard getting my car done, basically working non stop for 2 hours. I absolutely appreciate them working as hard as they did. Employees not exactly the happiest people but i would inly assume thats because they are breaking a sweat in the heat. That would definitely break me. My car looks great and Good Job! read more

I got the basic wash and they were very quick and vacuumed so well! And about the same price as autobell.

I went here for a change because I wanted my car done by someone instead of my regular car wash. Where you drive thru and you do everything yourself. I asked for the 24.00 car wash. I was charged 3.00 for it being a suv, plus a surcharge for using a credit card. No one told me this. Not even the guy who took my payment at the machine. Then when my vehicle came out it was still dirty especially around the bottom and on the front. I even took the rag from the gentleman and was wiping it myself. Until a gentleman told me to give it back to the gentleman. That it was his job. For me to just point out the spots. I also brought an air freshener and asked the woman for a receipt and was told by her. She didn't know how. She set my money in front of the register and probably in her pocket when I left. I will never go back there again. read more

Friendly, professional staff. Excellent car wash. Monthly plan is a big plus. Convenient, timely and reasonably priced. They also have a detail service that I'll be using in the future. read more

Went here for the first time today. What a fantastic car wash!! Everyone is so courteous. They do a great job in cleaning/vacuuming the interior and thoroughly drying the outside. Windows are immaculate! Highly recommend!!! read more

I've been a loyal customer for 8 years. Not one bad experience. Staff is always courteous and efficient, and my car looks beautiful again every time. I have a feeling the the few bad reviews result either from the customer having a bad attitude, expecting the impossible, or is just an unhappy person. Of course everyone - even me - can have a bad day. But we shouldn't trash them because of one incident. Talk with them courteously and try to work it out. I'm pretty sure Bruce will do the right thing. And regarding price: They have a HUGE investment in land, building, and equipment. Plus taxes, labor costs, big water and electricity costs add to their overhead expense. Their prices are fair. read more

This was the worst customer service I've ever experienced and an awful quality of wash. My husband brought my car in early this morning and paid $30 for the car to come out looking the exact same. He paid for an interior clean and vacuum and exterior wash as well. The mats were muddy and the outside of the car looked just the same as when we brought it in. When I went back to address the issue, I approached the manager working at the time, Ned, with an "excuse me" and waited for him to finish what he was doing. I pointed out the dirt all over the car and he said " it was dirty when it came in", using that as the reason for the poor wash. Isn't the purpose of the car wash to clean a car that's dirty? Didn't realize we were supposed to bring pre-cleaned cars. Don't understand how that's impeding their ability to deliver $30 worth of service. I pointed out the dirt on the hood and front of the car, and he dismissed me saying it was "paint damage", but as I began wiping it with my thumb, it started to come off. When I brought that to his attention, he cut me off, put his hand in my face, took a step towards me, and said, "You're not the customer. I'm talking to him now," referring to my husband. He offered a refund, then said "Never mind. I'm taking it back because of her attitude," claiming I was screaming at him despite me asking one simple question in a calm and collected demeanor. I told him some effort would be needed to remove the dirt but it was definitely cleanable. He took my husband inside and said that if he were a white man, I would have treated him differently - making inappropriate comments in an attempt to claim that this was racially motivated. As a Black and Puerto Rican woman with an African-American husband, never would my respectful approach have been any different. The issue at hand had nothing to do with race but was simply a matter of quality of service that we had paid in full for. He then came outside and said we were not welcome anymore and were now "trespassing" and began taking pictures of my husband and I in my car as well as my license plate. My husband asked for a business card and he said "you don't get a card" because "my attitude was a serious problem". Asking him to take accountability or rectify the poor service, I think we hurt his ego because he couldn't handle the questions and immediately took it as an attack and was unnecessarily rude and aggressive. I advise you all to take your business elsewhere or prepare to waste your money, time, and be disrespected. read more

Fantastic service, and attention to detail. Utilized their pick up & drop off service today, and they were prompt as well as so courteous. Highly Recommended read more

The employees at Carolina Car Wash are super helpful and kind. They advised me on the best wash to meet my needs and did an incredible job on my car. My interior was a nightmare and they got it back to near-new condition!! I will definitely be back! read more

They did an amazing job with a car that quite frankly was pretty disgustingly dirty, inside and out. Made it look almost new.

Great experience!! They picked up my car from work and brought it back once the service was done. I got the interior detail service and they did fantastic!! Everything is clean and smelling good! The service was only $189 which is not bad compared to other places. Everything was shampooed inside and they still cleaned the outside as well. Highly recommend making an appointment! read more

Did a quick wash and interior vacuum there. The service was done w/ quality. The workers and the owners were also a joy to talk to. I had a really great time there and definitely will visit again. read more

Carolina Car Wash - Car Wash Near Me - Carrboro, North Carolina

Drove up from ATL to Chapel Hill, needed a car wash. First time at this car wash. Paid $35 for the "works" . After they were done "cleaning" the car, I inspected the interior and exterior. Their performance was done with the most minimum effort. This car wash is a scam & unprofessional. DO NOT GIVE THEM YOUR BUSINESS! read more

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Complete lack of detail even with 'the works' and no one else there. Left garbage in the doors, bare minimum job. No attention to detail.

Had my SUV washed on a Saturday 1/25 that took over 4 hrs, when we called ahead 10 minutes before we were told would quick as not many cars. We got home when we realized they had broken my baby mirror and no one said a word. The wash it self was decent some areas missed. I will not return and it's unfortunate as it wasn't our first time for our family of 3 cars but it will be our last. read more

Talk about top notch experience. Everyone is very kind and hard workers. One gentleman even brought out a bowl of water for my dog as we waited. This will hands down be my go to spot for a wash. read more

I've brought both of my cars to this car wash and they take amazing care of them. The owner and the employees are always so kind and make sure to ensure that I'm more than satisfied with the job they've done. I highly recommend them to anyone that needs a high quality car wash done! read more

Carolina Car Wash - Clean car - Car Wash Near Me - Carrboro, North Carolina

was a loyal customer for a few months however after the unprofessional and narcissistic attitude Bruce had I would not rec this place. the sign posted for unlimited for $30 however always come up to 43-46 and if I came more than twice a week he got upset. then at the end he began to entice a fight over words he thought he heard over a private conversation I was having. yanked the door open and got in my face. was debating on hiring an attorney but rather forgive and let you know what to expect. this all after offering to advertise and attract business as I drive over 300 miles a day for personal use and see lots of customers. all for a simple monthly subscription at no charge. oh well. I pray they do right by the next person read more

As someone who orders food and can't wait to get home to eat -- I am know to eat in my car. The type of food doesn't matter, from french fries to brisket to subs. You can also imagine that my car can get pretty messy because of this. I took my car to Carolina Car Wash for the mini detail ($109). I made an appointment online (drive ins are welcome) Be prepared to wait. This place gets pretty busy! The crew did an amazing job cleaning my car -- inside and out. I was really pleased with the results. Side note - The address says "Carrboro," but don't let it fool you. It's not too far from downtown Chapel Hill. Join the email club for $3 off your next visit. read more

Carolina Car Wash is the best in town! The staff is knowledgeable, efficient, reliable, and goes above and beyond to ensure a positive experience for customers. They are thorough and organized when detailing your car-- you're bound to leave with a smile! Co-owner Bruce Tucker is passionate, dedicated, courteous, and creates a positive atmosphere for customers and employees. Regardless of how busy the car wash is, he takes time to make an individualized experience for customers by thoughtfully addressing questions and adapting to any specific car wash needs. The quality and service can not be beaten! Carolina Car Wash will always be my first choice! read more

Carolina Car Wash - Clean car! - Car Wash Near Me - Carrboro, North Carolina

They're the best! Efficient, friendly and great deals. I'm on a monthly plan where I get unlimited washes for an awesome price per month.

I was so impressed by this car wash. They were fast, efficient, and kind. My car hadn't been washed for far too many months and they had the inside AND outside sparkling when I left! read more

Their "manager" was completely rude and inappropriate to my friend who was just there. She paid for $45 car wash they left bugs all over her car. When she asked them to finish cleaning, one of the workers went to finish the job and the manager asked him to STOP and told her that she got her $45 worth. He told her not to come back after she expressed that she had paid $45 for them to do the outside of the car after a long drive. Disgusting customer care. Our family will not be returning there. I have been there several times and they never do a complete job. I keep giving them chances but after this, I will never return. They should probably start by hiring an adult to manage their business not a teenager. read more

My 68-year old mother just had a horrible, humiliating experience at Carolina Car Wash and I am writing this on her behalf. I am shocked and horrified by their complete disrespect and no interest in customer service. She pulled in and asked for the $110 car wash advertised on the sign. The man told her it was $139 but she asked why it was mis-advertised. He said "if you don't want to pay $139, get out of here" and forced her to back up on the steep winding driveway where she proceeded to hit her car on the poles along the driveway. After the incident I called a manager at the location and she told me she "didn't believe me" and that "there was nothing she could do." Then she hung up on me. What a disgrace. I have never written a Yelp review but here we go. Do not give this company business! read more

They do a pretty good job, but it really is just about the minimum to get the job done. Even if you pay for the works wash when they aren't busy (presumably the time when they are most focused on your vehicle), they do barely passable work. As you can see in the photo, they didn't even vacuum the dog hair from my seats. Probably not worth your money. read more

Carolina Car Wash - Dog hair was not removed from the seats even with 'the works' wash - Car Wash Near Me - Carrboro, North Carolina

We are here on a Sunday. It has taken over an hour and our car is not yet done. They are very understaffed. One person doing check in, vacuuming and pre wash. Two people wiping down cars, doing interior and windows. Quality is suffering and the time to get completed is ridiculous. Won't be back here. read more

I got my Range Rover stuck in mud last weekend. When I returned home it looked like I had been in a war zone. They did an amazing job, even making sure my brake calipers were clean. read more

Carolina Car Wash - Great job removed mud all over and underneath my Range Rover - Car Wash Near Me - Carrboro, North Carolina

First I would like to start off that every employee under management that I dealt with had amazing customer service and respect for me. They did what they were supposed to do and I hold nothing against them. Their current manager however is a different story. I payed good money to have my car washed and essentially they sent my car through their machine without soap... I guess their is their idea of a basic wash even though it's a ridiculous price ~$20 or so. Without soap being used my car was essentially getting scratched for anyone who didn't know that before. You always want water AND soap if you want to wash your car without giving scratches. Afterwards I was not satisfied with the service done and spoke to the manager asking for a refund. Asked for a refund and essentially was mocked, ridiculed, and taken lightly for my request. Not only this but he accused me of lying telling me that soap indeed was used in the wash.... Without delving into too many details of my argument (ending up with him wanting to literally fight me outside) he grudgingly gave me back my refund. Really people... I say this with all honesty in my heart, this manager was the most unprofessional and disrespectful person I have met in a long time. Truly hope the business gets new management because whoever this guy is isn't fit to lead a business such as that one. read more

My grandpa used to take me here as a small child! It's so nice to still be able to go and watch my car pass through behind the glass. It brings back so many happy memories every time I go. They have always been very detailed and kind when I come in and my car always looks amazing when I leave. Being able to support a local business that also knows how to clean my cars, makes this the best car wash establishment ever! read more

TERRIBLE CUSTOMER SERVICE- NOT RECOMMENDED 0/5- GO ELSEWHERE *very long post but do not give this place your business* Probably the worst customer service I've ever had at any "business". This place wasted over an hour of my time, and it was because the man tried to charge me $65 for what normally cost $25-30, all because I had asked him to make sure my trunk was vacuumed and the inside was actually wiped down because they didn't do a thorough job the previous time I had been here. The last time I went the experience was terrible, it took 30+ minutes and everybody there was complaining. I was actually with one of my friends and mine and his cars were both spotty afterwards and dusty. they barely clean your car for the $30 you pay. Many give no effort and your car is ran through an automatic machine , but I decided to give them another chance by asking to do a better job this time around. The man named Francisco at the front said "yes our customers don't like the job we do sometimes for our $28 package so we charge more to do better which will be $65 to wipe down the inside door panels and wipe down the entire inside and mats nice and make sure everything is spotless." I had never heard this and the price was an outrage for a simple wash inside and out, to vacuum the trunk, and wipe the inside (including cleaning mats) I considered this a standard practice for most car wash establishments and didn't expect the price to double from my request, so I took my concern to the woman at the front desk who proceeded to call her son (the store manager). She said that he was "on the way" but when I asked how long she said "he's close". After 20 minutes of waiting another lady walked out and told me the manager was not coming but that she could do the car for $20. I responded with, "this man said it was $65 for that same job?" She then responded with "oh well I can do it for $30." I was shocked again because I felt as though I was being scammed , so for the last time I took my concerns to the woman at the front desk who said her son wasn't on the way and refused to call him in order to settle the dispute. She wouldn't offer a deduction off of any of the packages for the troubles I had. I left without giving them my business and went to a much better car wash place, and I suggest you do the same . Hell you could wash your car yourself for $10-15 and do a better job than these people and avoid the headache. TERRIBLE CUSTOMER SERVICE. GO ELSEWHERE read more

Don't waste your time going here. They half clean your car. I took my car there today and the didn't even bother to vacuum the back seats or floor. The under carriage was still dirty. They make the outside look clean at first glance but when you actually inspect your car, the job done is terrible. A waste of $23. read more

Great wash at a good price. Fast service, very detail-oriented, nice people!! My go-to place for a car wash. I feel even better that it's owned by a local family. They recycle water as well, so easy on the environment. read more

Seriously the worst car wash I've used. I've gotten better washes from high school cheerleading groups. We paid for both exterior and interior washes. The exterior was good enough but the interior was terrible. There was still coffee on the dash, trash on the floor, very little evidence that much had been done at all. And to add insult to injury the CD in the player was taken. There aren't a lot of choices in car washes in this area but do yourself a favor and avoid this place. It's a rip-off, read more

I used to love this place and took my car there regularly when i lived in Chapel Hill. I got a living social coupon because I thought I'd get the same service as always. Terrible service!!! I feel like a got second class service just because I came in with a coupon. I even paid extra for extra vacuuming. The outside was fine - but how could you screw that up with a machine? The vacuuming and inside cleaning was terrible, and I could have done a better job myself in the amount of time of spent there. Do not buy their Groupons or coupons or whatever! It's not worth the money or time spent. I think part of the reason this place has done downhill is because of the employees; I used to tip generously because they did such a great job and now, well, I won't go there. Total waste of money!! read more

Phenomenal attention to detail and outstanding effort is the best summary I can offer beyond 'seeing is believing'. I explained to the cleaning team that I was trying to get the dog hair out of my Hyundai Kona from my sweet (and frequently shedding) yellow lab. When they were done cleaning, my car looked brand new. Highly recommended is a gross understatement. Worth every penny and I'm officially a loyal customer from here on out. read more

There's better services close by that do a much better job... This place use to be good (I'd say 6months to a year ago) during my sophomore year in college but now it's gone down hill. I've had bad times here the last 2-3 so now I don't even bother. They don't do a good job overall of cleaning and they don't listen to your feedback. I have recently starting going elsewhere , and my favorite car washes in the area are Autobell or Showroom shine. Showroom shine is now my preferred location , and I don't bother with Carolina Car Wash. read more

Carolina Car Wash, offers a great car cleaning service, they're efficient and fast. If you'd like to sit on the inside and wait for your vehicle to come out sparkling clean, that's available to you, as well as, some chairs outside. They even have some great specials, "Ladies Day" is Tuesday's, so stop in for a $2.00 discount on getting your ride looking sweet. They also have other discount days as well, stop in to get your car, truck or SUV looking good inside and out. read more

Carolina Car Wash - Car Wash Near Me - Carrboro, North Carolina

For $28 plus a tip you get: 1.) a run through on a conveyer belt, brush-based car wash. Watch you liscense plates! This thing will bend them right off! 2.) 90 seconds of hands -on window cleaning and a wipe of the dash with an armorall cloth No vacuuming of the floor, trunk not touched, no cleaning of center console, no cleaning of doors or handles, no vacuuming of seats. I would recommend that you go elsewhere. With 15 minutes of your own time at any "do-it-yourslef" drive-through carwash you can get: 1.) a better outside wash 2.) everything vacuumed 3.) a better quality wipe of dash and all surfaces 4.) windows cleaned 5.) Pride of ownership All of this or less than half the cost at about $13 total. Don't waste your time and money at Carolina Car Wash!!!! read more

They made my car pretty! But under normal circumstances they'd be pricey! My car was having "being pretty" issues recently due to the North Carolina environment. Stuff falls on it. Birds apparently are incapable of using restrooms like humans. Other stuff magically appears on it. So my car needed a wash. I've tried other places before, like the car wash in the BP on 15-501. But that place barely gets anything off. Booo. So Carolina Car Wash gets the stuff off my car. They give me a receipt, I go in, and give that to the person working the desk. I also had a LivingSocial, so it was cheap. But if I didn't have a LivingSocial, it would have been $28. That's expensive. But it worked. The stuff is off my car, so now my car is happy, and can go to the car sock-hop that doesn't exist. Also, they have a Ms. Pac-Man machine, so that's good. read more

A dynamite experience! After a cross-country drive with two little kids, super-friendly manager Bruce and his team did A+ work. They got the muddy & salty exterior spotless, windows shining, and washed our mats for no charge. Highly recommend Carolina Car Wash! read more