I think they were pretty reasonable, and honest. I really have nothing to compare them to as this was my first major auto repair. They are all certainly nice....The place itself is not really comfortable for sitting, but most people probably don't wait for their cars anyway. I would recommend them based on my experience, and I would go back myself! read more

Keith helped me a lot. The insurance company was slow in getting my check cut, and so when I went to pick it up the body shop hadn't been paid. He got on the phone with insurance to get a commitment from them and then gave me my car. The work looks good, and the price seems fair. read more

Best body shop! My car was stolen and found with a ton of damage, and Keith went above and beyond to get my Honda Civic looking brand new. Amazing customer service, very cute dog in the office, worked with my insurance, and amazing attention to detail. Very kind and honest. I will be returning for any future needs! read more

I went to KNS recently to have the rear bumper replaced. They not only did a perfect job, they cleaned my car-no small job-inside and out. Even the headlamps look brighter! Keith was courteous. All-round good experience read more

Like other reviewers, I went into detail about what I needed with the secretary. On her advice, drive 40 minutes for an estimate. And was told he wouldn't do it. What a waste of time. Pretty rude and unprofessional. I don't usually write reviews, but had to make an exception for this one. Would highly not recommend. read more

I was ignored by the owner and finally left. I was impressed by previous repair work on my car. So it was a complete shock that there was no interest in discussing the repair work this time. Luckily there are numerous businesses available for car repairs and I have located another local one to fix my car. I definitely won't go back to KNS nor will I recommend the business. read more

Went there for an estimate. The guy (I believe his name is Keith?) who runs the place told me on the phone that I could come by anytime to get the estimate so I did. Arrived there and everything inside is a mess. Nothing is organized. It looks like a hoarders house on steroids. I kid you not, car parts were in the waiting room like they were decorations. Trash, boxes, and whatever else you can think are scattered all over the place. This was not a good impression and the longer I was there, the more I realized how bad this place was. Upon arriving, I walked in and was greeted by a very nice and friendly lady. She then got Keith and told him that I was there for an estimate. He argued with her saying he did not want to go out for an estimate but she held him accountable and made him go out like he promised on the phone. He then goes out with me to look at my car, won't even look me in the eyes, and said "we can't fix it" and just walked back into his office while I was standing there in the parking lot wondering what even happened. Bear in mind my bumper was damaged and might need a replacement, so I give him that. But for him to not even try to workout anything else baffles me. In the end it seems like he does not want any business if it seems inconvenient to him. Be very careful when you look at these small businesses that show decent reviews but then upon arrival do not look like they match the reviews. My gut told me to stay away. I would suggest the same to everyone. Don't believe me? Go there for yourself, maybe I could be wrong or too harsh. I just felt like my time was wasted. read more

KNS did a fantastic job in repairing the damage to the front of our Toyota Highlander. The cost was fair and competitive, and the quality of service was outstanding. read more

I went to KNS in 2017 to get my front bumper fixed. I have spent the past two years paying for damage to the paint and seal from natural elements and finally my new auto-body shop said it's worth just completely replacing instead of continuously paying for cosmetic upgrades. When they took it off...KNS had put a white bumper on my black car! I had so many issues with the paint chipping, cracking and flaking off when it rained hard, when it was over 100 degrees, etc. and could never figure out why. It was cause they had just done multiple layers of black paint over a white bumper!! They did a horrible job fixing my bumper and cheated me in the whole process. read more

Great service, timely response, and excellent results! They repair fender damage and left my car looking new!! I am so glad I found out about them. I would highly recommend them! read more

Keith did a fantastic job repainting bumpers on 2 different cars. professional, friendly, and excellent work!

The best ever. Keith did everything to help me and made sure my car had the most perfect paint job. He additionally repaired what I thought was irreparable damage to my hood and radiator cage. I recommend to everyone. Better than the rest and honest. read more

I send people to Keith all of the time when I'm asked for a recommendation - my work puts me in that position occasionally. I have always received rave reviews. I would say this is after 20 or more referrals at this point, so you can consider this 20 five star reviews. Keith is a very nice person who obviously cares about his work. I've had him do work for me and was always impressed. Plus the car was returned to me much cleaner than I brought it to him. Absolutely the best in town, and his prices are really, really competitive. read more

I highly recommend KNS Collision in Carrboro. I have used them several times over the years. Just had my Mercedes bumper and windshield fixed this week. Outstanding job! Keith Newman, his family and staff are professional, kind and honest. Highest quality in everything they do at a very reasonable price. read more

I give them two. I never went here but when i called they were very curt and short on the phone. Kind of had to pry information out of whoever answered. Suffice to say i wasn't optimistic about going here for repairs from that one call alone, so i passed. read more

I'm left with mixed feelings after using Keith & his crew at KNS. I chose to use them after the many positive reviews on Yelp, several of which mention how he was willing to redo work that wasn't satisfactory and stood by his word when dealing with customers. The main work he did on our car was to take out a front fender dent and repaint the damaged area on the car. The work was done beautifully, and I have no complaints on that at all. However, when he wrote up the initial quote on the work, he was on the high side compared to other estimates I'd had. I asked if he would also do some touch up painting on a couple of small areas that had missing paint or other small dings. He agreed to do that and said that it didn't need to be part of the written quote because "we'll look over the car and see if anything else needs to be taken care of" and "that's what we do". Upon picking the car up for the original work, none of the additional body work had been done. Keith told me that it hadn't been done because it wasn't in the written quote. He said that he would honor his word and do the work on another day when the shop wasn't busy. Then came the holiday season (a busy time for the shop) and a long string of wet weather. When I was finally able to bring the car in, Keith did the work, but the quality was uneven and in some areas was quite poor. He didn't bother to greet me when I picked the car up, and I was left with the impression that he didn't care whether or not I was happy with the work. I would encourage anyone that uses Keith to make sure that every detail discussed is included in the written quote he gives you. read more

Great experience here. They were highly receptive to my concerns about the car and clearly worked overtime to get my car back to me before Christmas. On top of that, they threw in interior and exterior detailing. Wonderful people! My car definitely came back looking like new. read more

I had an amazing experience at KNS automotive. They scheduled me in very quickly, performed a touch up to a scratch from an accident beautifully and were very kind along the way. They even thoroughly cleaned my car and tires afterwards! This was my first real experience at a body shop and I'm very glad it was with KNS. read more

I've used KNS several times. Today I left work early to make it in time for them to estimate my car. The owner was talking to another customer. Another employee greeted me. Then she said, though it was 4:50, it was too late for an estimate and to come back tomorrow. She wasn't the least bit sorry I left work early to get there before closing time. I hope I can find some other body shop I like because it isn't businesslike to run off customers! How can they serve customers who work if they close at 5pm? read more

Had a great experience here! I needed some large patches of chipped paint above my windshield fixed, and they did a great job. Everyone there is so personable, the price was fair, and they got the work done really quickly (less than two days). I appreciated that the actual cost didn't end up being more than the quote and that they went to the extra effort of cleaning off the top of my car (which was admittedly pretty filthy). Highly recommend! read more

I brought my car in in really bad shape after an accident but had a price limit. Keith very kindly agreed to take on the job, despite being super busy. He and his sister are so kind and personable. I told him that the car could look terrible, as long as it ran. When I came back the car looked nearly perfect -- Keith said his crew member refused to do a job that looked only halfway done. I will never go anywhere else if I ever need to fix my car again! read more

Wow! This place is amazing! Mr. Keith Newman and his family are pillars within the Carrboro community, and are extremely pleasant to work with! The courteousness and efficiency of this establishment is bar-none! My car suffered some pretty severe damage, and was dropped off at KNS, only to return in showroom condition! I'm overjoyed, and beyond thankful for the assistance provided by Mr. Newman and his team! I'd highly recommend visiting this establishment for any automotive upgrades and/or repairs! Quotes and repair costs are beyond reasonable, and the turn-around time to receive your vehicle after repair is extremely quick! Thanks KNS Automotive! read more

Keith Newman, the owner of KNS Collision of Carrboro, NC, is an unscrupulous and dishonest man, and I advise you to read this whole review before bringing your car to him for any kind of automotive work. April 9, 2014 - 3:30 PM My car had been backed into in a parking lot, which scraped the front bumper in three areas, but the person who had done it was kind enough to leave a note. I brought my car to Keith Newman of KNS Collision, because at the time, his business had only 5-star reviews with nothing but good things to say. After a short wait, I was greeted by Keith, and we went outside to take a look at my car. I described my situation and showed him the three areas that had been scraped. I asked if these scrapes could be buffed out completely, and after telling me that these were light scratches that did not penetrate the clear coat and could be buffed out, I asked again if they could be buffed out 100%, hoping to restore my car to pre-accident condition. Keith re-assured me that he could and that he would do it for $75 and that if it was not back to 100% and I was not satisfied, he would not charge me for his work. This sounded a little expensive just for buffing a few areas, but the promise that, if I was not satisfied, I would not be charged made him seem like a good person, and I would gladly give my business to a person like him. He told me to come by at anytime the next day. April 10, 2014 - 9:30 AM I brought my car back to KNS Collision, and one of his employees came into the room to get me, and I showed him the three areas that would need to be buffed. After about 30 minutes, my car was back and ready to go. Keith walked me out to show me my car, and as soon as we exited the front door, he stopped cold in his tracks and took a long, over-dramatic gaze at my car. His employee had washed my car. That was a nice gesture, because my car was filthy from the pollen. He pointed out that it looked like a brand new car. We walked over to the front of my car where then I take a close inspection of all three of the areas that had been scraped. His employee had done an okay job at buffing, but there were a few scrapes that could not be buffed out despite Keith's claim that they could. One of the three scraped areas even looked untouched. Keith then pointed out that one of his guys did some extra buffing in one area, but there were still scrapes in that area when I looked at it, so he said that instead of $75, I would have to pay $120. He was going to charge me $45 extra even though I was not satisfied that the bumper was not restored to the condition that he promised. I was very skeptical at this point, but I went inside to see what would happen next. He gave me an estimate for $285.73 and said that I would have to put down a $120 deposit for "Sand + Buff Front Bumper", which was hand-written on the estimate. Something seemed completely off at this point. After reviewing the estimate, he had charged me 3.4 hours of "Paint Labor" at $45/hr. and 3.4 hours of "Paint Supplies" at $30/hr., but I didn't have any paint work done to my car. It was also 10:30 AM, only an hour after I had stepped foot into his business. I pointed this out to him, and he completely avoided the issue and gave me an estimate for $438.73! He had increased the "Body Labor" from 0.5 hours to 3.9 hours! He told me this was the estimate that I should give to the insurance company of the person that bumped into my car. Both of these estimates were completely dishonest, and he was trying to scam me and the other person out of a lot of money. I asked for an estimate with ONLY the work that summed up to $120. He did as I requested, but after looking at that estimate, the $120 was listed as the price for a new bumper and categorized as "Miscellaneous". I told him that I wanted an estimate specifically for the buffing that had been done to my car. He then gave me an estimate for $81.50. He had increased the labor from the initial 0.5 hour to 1 hour, added a $20 "Materials" charge, and added a $15 charge for the car wash that previously had been complementary and had not been on any of the other estimates. I was tired of dealing with his deception and asked him to take off the $15 for the car wash. He gave me another estimate for $66.50. I paid him that amount and walked out with six estimates in hand. Pictures of estimates: https://flic.kr/s/aHsk6yNevv If you choose to deal with KNS Collision, please review everything in detail before handing him any money. read more

I'll start out by saying that I am a car freak, when I had time (pre-kids) I was the guy who detailed with Q-Tips. My wife was driving on I-40 recently and a truck bounced a piece of fencing material out of the back and into the front end of her Prius. Keith and his crew not only fixed the front perfectly but they cleaned the car up so well it looks better than it has in years. I plan on getting them to do some overdue body work on my other cars in the very near future. Great work and great service. read more

Had a fender bender--pretty major. In fact, I thought it was going to run me at least $1k. All previous body work experience to vehicles I own had been done at dealers. So I was a bit apprehensive taking my car anywhere else, but thought what the heck--let's at least get a couple of local quotes before going to the dealer (in Cary; I live in Chapel Hill). Based on yelp and citysearch ratings, and no BBB flags, I went to KNS in Carrboro. Thankfully I did. Not only was Keith (the owner) and his staff extraordinarily friendly, the estimate they gave me was way less than I expected based on previous repairs. They also fit me right in, and went beyond the call of duty by giving my vehicle a free detail--which they say is customary for all their repair jobs. The finished product was excellent--can't tell that anything happened. Paint job was flawless--for pearl paint even. I was most impressed, and will certainly go with KNS again if I ever need to. This shop is truly as good as it gets!!! I highly recommend it. read more

Fabulous experience! I called with some bumper issues (one too many times pulling into a parking space too close...ugh) and was told to bring my car right in that morning. I dropped it off and was told it would be ready that afternoon -- could it be too good to be true?! Sure enough, it was ready in a matter of hours! I was charged less than $50 to get my bumper tacked back up, which was much less than I was quoted elsewhere (probably more than doing it myself, but I'm hopeless with car repairs!). I can't speak to value/service for bigger body jobs, but was very pleased with my results! Will definitely come back. read more

This place and the staff are amazing. I was driving down the highway and a rock was kicked up from a truck and shattered my passenger side door window. I was so startled. I had previously worked with this company when I got into a car accident during a rainy morning and another car spun out at hit me. I read the reviews and chose this place. From begging to end was a great experience and made the process so easy and worry free. Even when I went to the rental place the clerk spoke so highly of the owner. I digress lol. But back to my window, I remembered the awesome service from 2 years ago and called he owner (Keith) to help me and he ordered the part for me right away. When I got to the shop the part was ready and the install took 30 min max. The team was so professional and even vacuumed out my car for me. It was another amazing experience with this company. I hope nothing else goes wrong with my car but if it does I will surely come back to this place for help. The owner (Keith) is amazing. He puts a lot of care into his work (I was overhearing some other customers talk about the work to their cars). But the best part of all: Simba the unofficial mascot . The cutest puppy . read more

Someone put a hole in our back bumper in a parking lot with a trailer hitch. Went to KNS because of the good reviews. I'm adding mine. They did a fantastic job at a reasonable price. I was worried that they'd say I needed a new bumper, but no, they fixed it and it looks like new. In addition, we had to go out of state to a wedding in two days, and KNS was able to fix it in time for us to leave. Everyone there was very friendly and professional. Keith, the owner, is a good guy and easy to work with. I highly recommend KNS. read more

Do not recommend this body shop. Battery was replaced and told by AAA that it's not new. Doorlock was repaired on one side and lock on other side was broken after pick up. side panel repair was marginal. Condescending and rude owner does not stand behind his work. read more

KNS is the greatest! Keith is honest, professional, kind, and reliable. Not only was his crew's work faultless, but he interacted seamlessly with my insurance company. When I recently lost an altercation with a concrete parking-garage pillar, Keith gave me an immediate estimate. His sister ordered the parts, and as soon as they arrived, I took the car in. KNS completed the repairs in two days and washed and vacuumed the car, as well. In the interim I received calls updating me on the progress. All of these features are laudable, of course, but the icing on the cake is Simba, Keith's adorable Pomeranian. Simba is a terrific greeter--he loves to be petted, and he enthusiastically retrieves his red rubber bone every time a customer throws it. Playing with him isn't worth running my car into a concrete pillar for, but it's close. :-) read more

They did a fantastic job! My car had a deep scratch on the passenger's side that needed painting, other places had quoted me a ridiculous amount. Here the quote was reasonable and the work was done in 2 days, super convenient. Will keep them in mind for the future. read more

TLDR: I went to two other body shops and got crazy big estimates, I'm assuming they took me for an ass. I went to KNS, got an honest price, and got an awesome result. I was in a small fender bender and the hood of my car had to be replaced. After getting the car parts in working order I wanted to get the appearance back in order so I asked the car shop for a recommendation. They had someone who worked exclusively for them and his spot in a little shack in Durham. He told me that he would have to buy a completely new hood and paint it before my car would look normal again. He said my price, since I'm a college student, would be 1200 dollars. That's a lot of money for me, so I tried to get a second opinion. Then I went to Elite Auto Body. When I asked the guy for an estimate, he checked out my car and scribbled down a few notes. Then he started telling me what would need to be done - a new hood, paint, a drop for the paint, new finish, clips to hold the cover in place while they painted, covers for the other parts of the car, masks for the workers while they painted, and on and on for about 15 minutes. His total estimate was 2500. Then I lucky heard through a Carrboro native that KNS is the place to get car repairs done. I went and checked it out. I was skeptical at first, after two previous estimates I was sure that my repair was going to be at least 1000. They checked out my car. It took two seconds for him to look at the car, tell me it would cost 600 dollars and that it would look like new. No new hood, no run around about bullshit clips and paint masks. I would have my car ready in two days. I picked it up then, and was on my way only having to pay 600. The car looked amazing too. KNS did amazing work at an honest price. It felt awesome to know that Elite Auto Body wasn't going to coerce me into paying 2500 just to get my hood fixed. KNS is as honest as the day is long, and I won't be going to another spot while I'm in NC. Please please please if you can avoid the shady things other mechanics and body shops are up to and just go to KNS. It's not about tricking you, and in range of body shops that I've seen in and around chapel hill/Carrboro it's really refreshing to see that. read more

My experience with Keith could only have been better had they brought my car to my door and then cooked me dinner. My Jetta was hit from behind and sustained what another body shop said was $2,800 worth of damage, which I thought was fair. Keith said it was closer to $2,100 -- but there may be things he couldn't see until he had the car peeled apart. I went away for the week -- and got a call from Colleen (Keith's sister, and office manager) telling me the damage was indeed a bit more extensive than they originally thought. The total would run $2,600. Still under the original quote, so no problem. I came back to my car not only fixed and looking better on the outside than when I bought it, but to an almost unrecognizably clean car on the INSIDE. HIghly, highly recommended. read more

Highly recommended. Took my car here twice now, both times after getting an estimate at a different shop. KNS did it for a significantly lower price, and they did an excellent job. They have a dog in the office too which is a nice plus while you're in there. read more

Hands down the best auto shop I've ever been to. Keith gave me an estimate for fender repair and a new fender liner below everywhere else I looked. I could tell immediately that he's an honest guy who takes great pride in his work. Keith and his team repaired everything as discussed within just a day, took off the duct tape glue that I thought had stained the outer rim, and even cleaned my car before I got it back. This place is professional, knowledgeable and honest. I'd recommend KNS to anyone and wouldn't go anywhere else. read more

I took my car there to have some rust work done and the door seal was not put back properly, and there was some kind of filter they had to take off and was left it in the trunk of the car. I didn't have any problem with taking the car back and the guy put the filter back but did not know what to do with the seal where they had fixed the car and the owner was not there so I said I would gladly come back when he as there. I came back a few days later and the owner looked at it and I explained that it was ok but I just wanted him to fix it. I didn't remember it being bent when I brought the car in and they had to remove it to fix the rust. He started yelling at me and accusing me of saying he did bad work....which it was NOT...and I did NOT SAY.....HE continued to berate me like I was a 5yr old and ordered me into the office to wait while they fixed it. His sister at the desk was totally shocked at how he was treating me ,then he came in slamming doors and came at me again while I was waiting to yell at me some more. I finally walked out crying and he never apologized .......NOTHING......if I was a man he would have had the crap beat out of him.....being a woman he felt it was OK I guess. If he treats his customers like this I would hate to be one of his workers! Needless to say I don't care what kind of work he does....he obviously has an anger management issue and I refuse to be the brunt of his problems again. read more

I managed to bump another driver while trying to make a right turn. Her vehicle was fine and so was she but my Kia's bumper was pushed in and leaking coolant. I got it home fine although the temperature gauge kept going up up up. I found KNS by the usual search engine, reviews...then I perused his website. It was very professional and well written so I gave him a call to set up an estimate. Friendly and knowledgeable, Keith raised the hood and proceeded to look for the damage. The damage was hiding in a less than noticeable spot so he asked permission to take the bumper off to get a proper approximation. After a thorough evaluation, he gave me a fair estimate and I gave him the go ahead. This all occurred on a Friday afternoon. He had the parts ordered for Monday. I had a call from him Wednesday telling me it was all done. When I arrived, he came out and showed me all the work that they had done, down to cleaning the interior, exterior, and engine. He even pointed out how his repair had saved me some money! What I paid was almost exactly what he had prescribed. I would highly recommend them to anyone. read more

My Hyundai Accent hit the wall when backing up. KNS got it repaired with extremely high quality and fast speed. I would strongly recommend their collision repair service! Thank you Kns! read more

Had a run in with a deer. I have no collision insurance. Keith is friendly, articulate, understanding and was very thoughtful about differentiating between unnecessary cosmetic repairs and the repairs that will make the car safe to drive. I left the estimate process with a clear sense that Keith is a honorable, honest businessman. I'm getting the car repaired on Wednesday and will report back on the quality of the work. read more

I brought my car in to remove two cosmetic marks that were very small. When I got my car back I noticed a very long scratch along one side. I pointed this out to Keith the owner along with a 2nd mark I find I found on the car and he told me next time I get it detailed I can have it buffed out?! I bring the car it to make it better not worse. I also noticed my door on the driver side won't close unless I SLAM it, and the Radio and the blinkers won't work. I sent him an email asking about these problems and the guy did not even respond. These problems were created at this shop and despite the fact he displays proudly his BBB sticker. It will cost me just as much to fix these problems as I spent at KNS. I already filed a complaint at the BBB. I was also told I would get the car back in two days and did finally get it back four days later. DO NOT USE THESE GUYS. read more