Quick, easy, and friendly service. The tech arrived as promised and did the work quickly.

I see a reply. Know that the water damage totaled my car. Insurance tried to get Safelight to own up to its responsibility. They, in so many words told us to **** off. read more

I had a scheduled appointment between 8:00 and 12:00 today and nobody showed up and nobody called. After I contacted the local branch they indicated their technician had a flat tire and would get to me when he could get to me. Their only other option was to book a new appointment which wouldn't be available until next week. read more

Erik from safelite did a wonderful job replacing the windshield on my truck, he reached out and told me exactly when he was coming replaced the windshield perfectly and quickly, and he was sure to remind me about the warranty on the windshield, 5 stars for Erik read more

Dropped the ball big time. Scheduled appointment days out. No call no show on appointment but offered to schedule it out for another 9 more days. I'm good keep your sh*tty service update. You understand people take take days off from work sometimes for your service. If roles were reversed you would charge someone for canceling service. If you need immediate service I heard AutoGlass would take care of you at a cheaper rate. This is my second time dealing with this company's BS !!!!!! read more

If i could put negative 5 stars i would, went back THREE times due to the windshield blowing air in the vehicle, 1st time for the appointment i was told an hour then after 2 it still wasn't done as every tech in the garage was playing on their phones, then the 2nd time they said it was the weather stripping and wouldn't look at anything else to verify, came back a third time and they said i needed to wait another two hours so i scheduled an appointment at a different location, there are pieces broken off my rear view mirror nobody seems to have any response other then ask another location. highly don't recommend unless you want to go through all this and more, we are from florida and had both dogs with us and i did explain this to them. when i called asking for my photos of the before and after i was denied them. read more

I had an excellent experience with Safelite in Durham. The service could not have been better or more timely or well-done. The staff were courteous and polite. I want to take a minute to commend the young man who was handling a customer who was hostile, belligerent, and surprised that new windshields cost money. The young man behind the desk was very polite and kept his cool. The "lady" making a scene was trying to get him to act poorly, but he was a southern gentleman to his core. Hard to do anywhere, but in that part of Durham he deserves a medal. read more

This is for the one on 3633 Durham-Chapel Hill road in Durham. Geez, this place is sad and no wonder! My sedan had been broken into and my insurance suggested that I go to this location to have my drivers side front and rear windows wrapped, broken glass picked up and seats and floor vacuumed...standard procedure I was informed. No appointment was needed so I drove over. The lady at the front desk was friendly and very informative...maybe she should be the GM because in my view she represents the company very well. The floor manager wasn't quite as good, in fact he was quite flippant about what I was told would be done vs what was really going to happen. I didn't get his name but the only thing he had done was to wrap the affected windows in cellophane. NO clean up, NO vacuum! He said that they normally provide those services but they had to 'keep it moving' which blew my mind. They even wrapped the driver side window instead of just clearing the entire window they just wrapped it up with the opening which created a porthole to look out of...this created low visibility and was very dangerous! Once I'd gotten there I did read the bad reviews and after being there, I fully concur. The sad thing is, it seems that management won't step in to correct as this has been going on for quite some time from what I've read...Sad. Oh, after my visit I drove 45 miles to Safelight in Burlington and was treated & serviced appropriately. read more

**CHOOSE A DIFFERENT RALEIGH/DURHAM LOCATION FOR INITIAL REPAIR** Getting the repair done correctly the FIRST time is critical when dealing with Safelite. Read a few other one-star reviews and you'll see that the warranty process is frustrating. This means that you really need to pick a location that gets it right the FIRST time. Based on the number of one-star reviews for this Durham location, you can tell that they struggle when it comes to getting these repairs right the first time. It was raining on the drive home from the shop, so I immediately noticed that the rain sensor for my automatic wipers wasn't working. I had paid extra for this to be calibrated, so this was annoying but I figured it would be a quick fix. I naturally tried to call that location, but the number goes to a call center and virtual operator. There was no option to call the location back directly. I had picked up the car 30 minutes before closing, and was too far to make it back before they left for the day. I requested a warranty repair online, which required a customer service agent to call me during business hours. The representative set me up for the appointment and asked if I wanted to use the same Durham location. When I arrived for the service in Durham, I discovered that it had been set up for the wrong location (in Raleigh, 45 minutes away). I didn't notice the mistake, so I guess that's on me too, but still frustrating that they set it up incorrectly. If I had been allowed to make the warranty appointment online, it probably wouldn't have been an issue. The assistant manager at the Durham location was deliberately unhelpful...no expression of regret that their shop had caused the issue with the rain sensor in the first place, no offer to "make it right" by going the extra mile. I would have even appreciated having somebody take a look and see if it was a quick fix (calibration issue) or something that would require a part to be ordered. Just no effort on his part whatsoever. No evidence that he or his shop stand behind their work. I even asked if they could call the other shop 45 minutes away to see if they could still accommodate me that day and he said he couldn't. He even refused to help look up the phone number to prevent me from going through the automated system that Safelite sends you to when you call their branches. He did offer to schedule an appointment at their location in the future, so I suspect that if his general manager asks him about this negative review he'll say "I did what I could." I get it, nobody wants extra work at 3pm, but there were empty bays and a few technicians standing around at the time. The sad thing is that any appearance of making some effort to "make it right" would have gone a long way and prevented an angry customer / bad online review. Instead, I'm joining the long list of one-star reviewers for this Durham location. Safelite is the only choice most of us have for auto glass repair, but we DO have a choice for the location we use. I would steer clear of this one: 1) poor track record on initial repairs, judging by other reviews and 2) poor customer service when they do questionable work. This is the only negative review I've ever given a company. If Safelite had a confidential system on their website, I'd use that so that to reach out. read more

I windshield replaced roughly 3 weeks ago. The installer said he could not calibrate the camera and someone would call to reschedule. After four days with no call back I called to reschedule. I was informed I had to come into the shop. after waiting an hour, the technician said he could not calibrate it because the adjustment screw was stripped out. I was told the manager would reach out to discuss options. After several days went by without anyone calling, I called in to speak with the manager and was told she was on a conference call and call me right back. I think you can guess what happened next, she never called. A few days later I called who then called the . Corporate told me the manager was off that day and call me first thing in the morning when she returned. I think you can guess what happened next no one ever called me back. Here we are three weeks later and the job is still not complete and no one has ever called me back. I would recommend finding a local company to do your job because these guys appear to be too busy to do their read more

I initially came in after filing a glass claim with Geico and they recommended I come here. I had quarter size ding from rock hitting my windshield. Made an appointment for 2 weeks later. The worker found 2 other very small sized dings and offered to fit them as well. Unfortunately, as they mention it could happen, one of the super small dings repairs turned into a foot crack. Got my windshield replaced 4 days later and things have been great since! The workers are all very nice. Just keep in mind they also don't know when a chip will turn into a repair and be kind! read more

If there was a negative 10 I would post it. Company installed wrong windshield on my RNge Rover and broke mirror mount and rain sender off. That was in November of 2022. It's now February 2023 and am still getting the run around. Telling me Land Rover doesn't have part when I am close to dealership parts manager, oh yeah, they have it. And they have sent out 5 people who tell me, yeah! That's the wrong windshield. For the love of god! Don't use this crappy company! read more

Bottom line the guys at the shop get 5 stars, the company itself leaves a lot to be desired. They Do Not have on-site service here. You'd think that wouldn't be an site-specific service since it's what their whole ad campaign is centered around. I learned if they crack your windshield while repairing it, they're not liable. The human customer service staff were good but the ChatBot gave me the wrong number for the shop, and we all believed the website that said they were open on Sunday. Gratefully, the staff are good people - I left a brand new iPad there and they called me first thing Monday. I left a note in the After hours key box, since I couldn't just call and leave a message. Thanks guys! read more

Easy to set up an appointment and the fix only took 30-minutes to fix. I was quite impressed by how fast it took. A rock hit my windshield and left a crack/hole the size of a quarter. It was fixed but now see a bit of dark tint line. I guess it's better than seeing the crack. Better than I expected. read more

Had nickel size crack filled in: Friendly service. Long wait about an hour. Filled in crack about 90%. Still see slight cracks. Not sure it is what all car repairs can be done to only 90% if so then it was great. If not then so so results. read more

If I could give this place 0 stars, I would. Went here to get a dime-sized chip/crack repaired. They said it would take 30 to 45 minutes. Waited an hour, then saw the guy drive my car back around to the front with a much worse crack that goes all the way down the windshield. He told me it was too hot out and they tried to cool it, which didn't work. I watched them the whole time, and they didn't take the car into their garage once. Why try the repair out in the sun if it's too hot?! So now a $100 repair is an over $1,000 replacement. They they were like, "Well, your insurance will cover it." Problem is my insurance agent says they may drop me if I make a claim. Pretty sure these people just made it worse for the bigger check. Thanks, Safelite. Don't go to this location. I would have just done it myself if I knew this was going to happen. read more

Safelite AutoGlass - Crack now huge because of Safelite trying to repair in the hot Sun instead of their garage. - Auto Glass Services Near Me - Durham, North Carolina

Recently had my car broken into while at work and needed my driver side driver window replaced. Was able to get a replacement fairly quickly. Unfortunately this replacement was short lived and after 2 weeks, my window could be pulled out from the car fully intact. Went back to this Safelite that Wednesday to see what could be done but they didn't have an appointment until Saturday morning which is fine, I understand they're busy especially with all the break ins lately. Take the car in that Saturday, come back later that afternoon after work assuming the car would be ready (did not receive a call or txt about updates). I was disappointed to arrive with crash wrap still on my window. I then go in and the manager at the front desk proceeded to tell me that my regulator was broken and needed to be replaced. Again this would've been something I would feel would warrant a phone call to notify the customer and give them options on how to rectify the matter. The manager said that a new window was placed but it would not be useable until the regulator was replaced. He then proceeded to tell me that I would need to buy a regulator myself and come back and pay out of pocket for them to install the regulator and fix the window. By this time it was down pouring with the recent tropical storm but I'm curious why the issue wasn't just fixed and billed for it later or even roll the new window up and lock it in place instead of leaving me with crash wrap again which wasn't even applied correctly. Overall, really disappointed in the lack of communication regarding updates/texts about the vehicles status, the lack of initiative to rectify an issue within the employees/companies abilities and the relaxed customer service/work ethic demonstrated. Will never go back. read more

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I've had a small chip on my windshield that did not bother me, but all of a sudden developed a tiny crack on the other side that kept spreading. I called my insurance company and the cost of a replacement did not meet my deductible but I was referred here. Everything seemed very efficient. I got several email and text reminders and showed up at my appointed time. They have coffee and snacks in their waiting room. I dealt with one technician who took care of my car, went over everything, and even took my credit card payment from his mobile device. I know nobody wants a cracked windshield but if you need it replaced, this was a good place to do it. read more

Safelite AutoGlass - Waiting area with drinks & snacks - Auto Glass Services Near Me - Durham, North Carolina

My car needed a new windshield after I had the unpleasant surprise of finding that a corner of mine had been cracked in full spiderweb fashion. I set up an appointment with Safelite online (easy to do) and Derek arrived a few days later with the replacement. He was on time, professional, and did a great job overall. The work was done right in front of my home and took about an hour. Safelite also offers replacement windshield wipers, so I had a pair of those installed to go with the new windshield. Everything now looks and works great. Based on my experience, I highly recommend Safelite. read more

Be careful with safelite auto glass, the glass they install in the cars are substandard, I don't know how they got away with it for so long. They installed two windshield for me, when I tried to trade my car, the car was discounted because the windshield did not meet manufacturer's specifications. I called safelite they told me I should have requested it and pay an additional $250.00 ; keep in mind I have no deductible on glass. Safelite will scam you!! read more

took my car in at 9:30am for appt (via erie insurance) to replace my windshield....pretty straightforward. i was told it would probably take 2-3 hrs. got a call at 4:10pm that they had broken the replacement windshield... (when this happened exactly... is anybody's guess). ok, i understand stuff happens.... they would like to keep it another day. i asked if they would provide rental car for the next day... until car is ready... since it was their fault and all. the guy said he would check & call me right back... they close at 5:00pm. ok, it's after 5pm the store is closed and they aren't answering their phone(s). i called the 1-800 national customer service number & got number for chris knight, mgr of durham safelite store (336) 583-9215, left him a message about broken replacement windshield & possible rental for a day. again, heard nothing back... they're good at this "no call back" stuff. one of chris' employee's eventually calls me back saying (mgr chris) said "no to rental". i asked him, if he could have his mgr (chris knight) call me back.... said he would pass along the message. once again, of course, chris didn't return my call... (chris has definite "pro" potential on this "no call back" stuff.... musta worked for time warner or spectrum cable at some point). obviously, chris knight (how is he the mgr?) isn't big on returning phone calls, and most likely confused by the term "customer service". nonetheless, i wish him luck in his next job search.... he's certainly missed the mark here... think it's time to move on. again, gotta think if time warner or spectrum cable are in need of questionably qualified people un-willing to answer phones ,return calls & respond to customers.... chris is their guy! just say no to Safelite AutoGlass.... read more

I brought my 2023 Subaru here for a full windshield replacement after a rock hit my windshield and cracked. The whole process was so smooth and my windshield now looks great! I did the full day drop off, brought my car in around 9am and left the keys with the very wonderful woman at the front desk. I got a call around 4:30pm that my car was ready to be picked up and that process was very easy and smooth too. They even offered too keep my car in their garage overnight if I wanted to wait until the next morning to pick up my car. My car has front cameras and they did a thorough job calibrating the camera system after installation and sent me a certificate to verify they had completed the calibration with a 1 year warranty. Overall I am very happy with my experience and Safelite made the whole process smooth and seamless. Thanks! read more

Safelite missed order my replacement glass twice. This necessitated 3 trips, costing me over miles and wasted hours. They got it right on the third trip and I asked about some compensation for my time and trouble. I put new wipers on the car as they recommend for the first replacement and these were damage as I used them on a cracked windshield. I asked for new blades as compensation. I received a flat "NO" from them. Customer service in not what they are about. read more

Went to location on miami boulevard. All their workers were drunk so at the very first storm no surprise I had a leak. On top of that I come in and the lady at the front tells me I'm lying about a leak and they tested and found nothing, so I tell them to do the test in front of me and surprise surprise, we found a leak. However they refused to replace it despite a "warranty" and says all they can do is run a bead of sealant and hope it seals. What a waste of time just go to someone reputable who backs their work because these people dont. read more

Safelite AutoGlass - Leak I found after first storm - Auto Glass Services Near Me - Durham, North Carolina

I'm actually quite surprised to read such low reviews for this company. My experience was great. Last Thursday a truck in front of me kicked up a huge rock and cracked my windshield. I called my insurance company and they had me choose a glass replacement company. Safelite was the only name I recognized so I picked them. I was on the phone with Safelite so maybe 15 minutes or so going over vehicle details, etc. and set up an appointment for their mobile unit to come to me on Monday. Appointment time was supposed to be between 12-5pm with a call 30 minutes prior to arrival. Monday morning. I actually received a call from the technician asking if I wanted to get the replacement done earlier in the day. So instead of 12-5, he came at 10:00. It took about 45 minutes to an hour and I have my new windshield! read more

A lot of mixed reviews on here, but I honestly had a good experience myself. I took my car onsite for a scheduled 10AM Saturday appointment, for a windshield replacement. They were done in about 30 minutes. The windshield was replaced with one that was identical to the old one. I had to prepay online when scheduling my appointment, which I assume is because they had to order the windshield prior to the appointment. Bonus points for the free snacks in the waiting area. Exceeded my expectations. read more

The automated system is a little confusing and not very clear. When my car was ready the technician called me and was extremely nice and informative. Windshield looks great, no issues. read more

They rescheduled my appointment twice. Second time without calling and after the tech was confirmed that morning. Called and was told the manager cancelled and they weren't sure why...they couldn't get ahold of the manager and said they would email to find out. Still haven't heard back hours later. No explanation or apologies given and they were very brusque and rushed on the phone. Would not recommend. Horrible customer service experience. I made an appointment with another company who was very polite and thorough. read more

Repair was on time and service attendant was spectacular!!!

My windshield replacement was done two weeks ago and Safelite Durham left my car a mess and considered the job complete even though the lane departure warning light was on after they "finished" the job. I now need to bring the car back for another 2 hour appt so they can fix it. Very frustrating since this was totally avoidable had they made sure to complete the job correctly. read more

Very small chip in windshield from rock. First appointment available was two weeks after the damage occurred. The repair looks terrible and nothing like the photos on their website. Manager told me they didn't have photos on their website. Manager's name was Justin Hamilton. read more

Safelite AutoGlass - Auto Glass Services Near Me - Durham, North Carolina

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The waiting room wasn't exactly inviting even for a repair shop, but at least I could pick up free wireless from somewhere. More importantly, I got a same-day appointment (almost immediate in fact) through my insurance claims rep, and the shop did a great job. Fast service and repaired a nasty chip rather than needing a replacement -- which is obviously key, since insurance foots the bill with a repair. A successful day. The shop is hard to spot since it's sort of sandwiched in with a car wash and a window tinting spot. (Speaking of sandwich ... I'd much rather be writing a food review. I knew Yelp always made me hungry but I didn't think it applied when I'm reviewing car places. Productivity fail.) read more

Safelite AutoGlass - The before pic =( About as nasty of a smallish chip as it gets - Auto Glass Services Near Me - Durham, North Carolina

I went in for a windshield repair and the customer line had accidentally scheduled my appointment at a different location/branch, which I didn't know. Still, the Durham staff squeezed me in and got the job done quickly! James, who was working the front desk, was great -- kind and informative! read more

Communications could have been better. My appointment time was 8-12 and I had to call at 11:30 AM for status as I was not getting any text notifications. The service performed was good. My car was in the same condition it was before the work was done with the exception that I now had a new windshield. The technician was courteous and professional. read more

Jose was very friendly and determined. I enjoyed being able to have a conversation with him. Very nice!

I used them for a side window repair last year and side window & windshield this year. The installed faulty windshield and the new crack is moving across my windshield very quickly - this should be warranty. When I asked if they could try to squeeze me in because it was their issue they said no and hung up on me. When I went last year they were ok. Now they are awful. I would not go there I am going to find somewhere else, I think you should too. :) read more

My original appointment was to replace a shattered side vent window. I was easily able to schedule this appointment online as a mobile repair. The technician who did the service was pretty good - he was very proactive about communicating his arrival time for the appointment, walking me through the work, and how long it would take. He was very friendly and very professional, but ended up leaving quite a lot of broken glass all over the car port where the service was performed. The repair seemed fine until I actually drove the car. The new window didn't seem like it was set and/or sealed well into the slot - it made a very loud whistling sound when driving, like it was open just a crack, and when I inspected it closer, it seemed to jiggle back and forth a little in the slot. I was able to schedule a warranty service to fix the issue, but had to bring it into the shop for the day. The repair took many hours longer than anticipated, and as soon as I pulled out of the driveway the window whistle was back, this time even louder than before. I turned around and drove back, and when I explained what was going on to the clerk at the front desk, he didn't even acknowledge that I had said something, stood up, and walked away. He came back ~7 minutes later and said there was nothing they could do except see if my insurance would cover another replacement. I asked about timeframe and he said he didn't know. I asked if they needed my insurance information and he said no. I asked if I could have a copy of the claim/inquiry paperwork and he said he didn't have it. Apparently they will just contact me at some point in the future. He was incredibly rude and belittling. Truly one of the worst customer service interactions I've had. On top of that, I'm out ~$500 and still don't have working window. read more

I would drive around with cellophane as a windshield before I would EVER let Safelite touch my car again. My problems started several years ago when they replaced my windshield on my 2nd car which I don't drive often. I took it in to work, and they were to come by per our scheduled appointment. I arrived 30 minutes early at work (8am) so I could be sure the key hand-off didn't interfere with my work. I waited. I waited. I waited. Around 10am, I called them to find out where they were. A snotty guy sarcastically asked, "Did you look up? Did you know it's raining?" I said I knew it was raining, and he replied they don't work in the rain. Well, no one called me to cancel or anything, and I wasn't sure if they had a device like a tent that they put up for different weather issues, especially since they were coming from Durham to SANFORD! Not sure why I didn't have a company closer to me, but this was all insurance-driven. Anyway, we rescheduled the appointment. The guy arrived just after noon and was there a really long time. About 5:15, he was finished. I was ready to go home, so he had me sign papers and gave me the keys. On my way home, I hear this deep gushing-wind sound. I had no idea what that was until I pulled over and examined the windshield. He hadn't put the trim around the outside of the windshield. My fault for not thoroughly inspecting. I called the company, and they said they would be back the next morning. The same guy came and "fixed" it by putting the trim back and securing it with duct tape. He told me I could remove the duct tape the next day. I had to call them back for a third time, and the guy asked me not to complain because he would get fired. I can't for the life of me understand how he was left in the field alone to begin with. I began to find things wrong with the installation months and months later, but since I do not install windshields, I wasn't aware of everything that COULD go wrong. The plastic beauty extension strip that covers the rear-view mirror wiring kept falling down. I wasn't sure why, but do you think for one minute I would call Safelite again? Hell no! Remember I said I didn't drive this vehicle often, well a year later when I drove it in the rain, I had an issue with the windshield wipers. When I turned them on, they'd flap hard at each other, hit each other, and then the wipers would fly off. I had to immediately pull over and stand my wipers at attention so the metal wouldn't scratch the glass. Long story short - took it to Advance Auto Parts where they went through 3 pairs of wipers in 15 minutes before I discovered I needed my wipers SERVICED at the dealership for alignment and timing. The doofus Safelite guy had taken off my wipers to put the windshield on. It cost me nearly $300 OUT OF MY OWN POCKET FFS! Last year, I noticed a black "snake" on my dashboard slithering out from the bottom of my windshield. It was the gasket that was improperly installed swelling up and finding its way in the cabin. LOL. So, a few months ago, I was driving my vehicle and a rock hit it, splitting a 2 foot crack in front of the driver's side. I called Glass America (YAY GLASS AMERICA!). We discovered why the beauty trim had been falling down... the shithead doofus Safelite guy had removed and not re-installed the headliner clips, which I knew something was funky for years about the headliner, but I couldn't quite put my finger on it... because... hey, I don't know how to install windshields. And neither did that idiotic shithead doofus Safetlite guy. I don't know of anything else he could have done wrong except if he were to install the glass upside-down or inside-out. The good news is that I'm finally DONE with Safelite, although in order to fix my headliner, I have to find the part and provide it to the glass company since that's not part of a normal installation. read more

Safelite AutoGlass - The headliner that was left hanging down. - Auto Glass Services Near Me - Durham, North Carolina

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I am satisfied with my windshield repair. The technician called to say that he would arrive between 10:00 AM and 12:00 Noon. He arrived shortly after 10:00 and it took him about one hour to perform the repair, as he had promised. Then he advised me not to slam the car doors for four hours and instructed not to use chemicals for a period of time which I couldn't remember. It would be helpful to have a sheet of paper with the post-installation instructions listed. I agreed to have the wiper blades replaced although it was considerably more expensive than having this work performed at a repair shop. read more

My insurance recommended that I go with Safelite so I did. Couldn't be happier. Came to my house and the whole process took about an hour and it looks as good as new. Fast, efficient and quality work. read more