Thank you Jacobs Glass for the excellent Customer Service! Had an unidentified rattle which they located immediately and solved the problem. They saved me from being ripped off by the dealership. Jacobs Glass will be my first go to read more

Great customer service and employees. Employees working with you and being thorough with making sure what you want. I was able to get an OEM replacement for my Mercedes windshield after it cracked. Only waited 45 minutes during installation and was out with an OEM windshield in no time! read more

Shane at Jacobs Glass saved the day! My parents were visiting from out of town and were the unfortunate victims of an overnight "smash and grab" at a local hotel. They woke up on a Friday morning to find the passenger window of their truck had been smashed in. I was desperately searching for anyone who could replace the broken window that day so they could return home (a 10 hr drive!). Shane returned my call immediately, called to confirm the availability of the replacement part, and ensured it was on the next delivery from their warehouse. My parents arrived at the shop at 12:30 that Friday and Shane had them on their way with the new window by 2:00. read more

My windshield got hit by a rock on the highway and unfortunately it hit right at the bottom of it so it caused a crack that was quickly spreading across it. I really wanted to work with a local company rather than one of the chains that come to you to do the repair. On a previous occasion I'd gotten a bulls eye on another car fixed by Bulls Eye Windshield repair and since this crack was beyond their repair capacity they recommended Jacobs. From start to finish I had a great experience with Matt at Jacobs who answered all my questions when I phoned even before visiting. After claiming it on my insurance (a low deductible on Comp really pays off!) I scheduled my appointment with Matt. Their location is easy to find on Hillsborough Road off Hwy 751. It's clean and kept really neat and tidy. Enter at the second driveway on the other side of the building if coming there off 751. It's paved, unlike the gravel lot at the first driveway. In under an hour the job was done and I was on my way. Highly recommend! read more

Great service. High quality glass. They went out of their way to explain after care of my new windshield. No one had ever done that before. This is the only place we use from now on. Bonus? A real person answered the phone! whoop whoop! read more

My wife and I have replaced 2 cracked car windshields with Jacob's in the past 3 years. Jacob's Glass is without a doubt, the best auto glass company I have ever worked with. They are courteous, professional and reasonably priced. Working with Shane was great. He was experienced and highly competent. He provided a run down of everything they would do and it all worked out perfectly. Do yourself a favor and avoid the nationwide franchise auto glass companies. Call Jacob's Glass, a true professional. read more

Really great experience sourcing some OEM glass for my car so that all the sensors etc could work properly. Kept me up to date with the order and shipping and then were super efficient with the install. read more

Gotta ding in your windshield? Rod King is the greatest! Professional, knowledgable, courteous. I came in early, and he said early is great. A very short wait for the repair, and then I could hardly even see where the ding had been. And no restrictions--could have gone straight to the carwash! Tell your insurance company that you want to deal with Jacobs Glass Co. read more

If you're needing glass cut for anything other than auto or commercial then forget about it as they no longer serve the general public for anything other than auto. read more

Was directed to Jacob's by Triangle Auto Body. The drivers side window in my 2005 Hyundai Elantra had come off the track and would not go up or down. I brought it in, they removed the panel on my door and quickly diagnosed the problem. The two clamps that hold the window in place at it's base had come off. They fixed it and I was on my way in under an hour from start to finish for $75. Everyone was courteous, friendly and professional. Can't recommend highly enough! read more

I recently had a rock chip my windshield not a big chip I may add it wasn't as big as a dime somewhat smaller and my insurance company was covering it. The first choice was Safelite Autoglass but they couldn't get me for at least 2 weeks so they referred Jacob's Glass because they were the next best thing according to the internet. I was so disappointed at the work they done. I just knew that since I was driving a BMW the work would be outstanding now I'm not saying that BMW is better than any other car but come on here I would make sure I did the best job. I was expecting great works here. They were friendly and polite kinda, but there's a little question in the back of my mind did they give me piss poor service because I'm black and especially since the Alabama incident they decided to give me poor quality of work. Then he explained this stuff doesn't really work and it may or may or may not work but it did take the sealant he said but there's no guarantee it won't spread. I was like Wow. So as I got in the car to look see as we were driving I was so not impressed. So I decided to call and the guy said well Safelite make you sign a stack of paperwork for their work because I explained to him they could have done a better job and that my husband had 2 cracks filled by Safelite and you can't even see the 2 cracks that were filled that's when he the guy on the phone explaining to me that it all depends how it wants to seal itself. Although my insurance covered it. It was just plain ole sloppiness and not caring. I knew when it was completed within 10 minutes or less It was not going to be worth a damn. So that's my 2 cents on Jacob's Glass. Maybe white people get better service than others but I can't see them giving black people good quality of work. That's my opinion and I'm sticking to it. read more

This company charges extra for working on a Friday. I get it if its "after hours" or even if its Saturday or Sunday but just because its Friday. I just want people to be aware prior to getting estimates. read more

So much to be said about the customer service and care you receive at Jacob's Glass. I had my car broken in to late at night and they were able to replace my window by lunch time the following day! Not only were they sympathetic about the break in but their customer service was outstanding! They notified me when they expected the part to arrive and when the car was ready to be picked up. I could tell they were doing everything in their power to get my car back to me as soon as possible. They worked great with my insurance and my car was returned in excellent condition. I won't go anywhere else from now on! Thank you Jacob's Glass! read more

On several occasions I have used Jacobs Glass. They have always been efficient and reasonably priced. My most recent experience was for replacing my windshield. I was pleased that it didn't cost any more than it did. I had made an appointment and they had me in and out quickly while I waited. It looked just like a factory install. I was very happy with the quality of the work. read more

We have now used Jacobs Glass for three different types of orders: windshield replacement; an order for 5 different-sized pieces of glass and mirrors; and a very unusual special order that involved sanding three/eighths of a inch of glass off the end of a large piece of curved glass. We are very satisfied with all of the orders, especially the last one. It was a delicate operation and took nearly a half-hour of careful work to do. We were properly warned of the possible risks of breakage, but we needed the piece so we went ahead. We were phoned a short time later that the piece was ready! And the job was quite reasonably priced. A quite professional operation all in all. read more

This was my first experience and they did a really nice job - quick, great care instructions afterwards too. I actually chipped the windshield up in New York but waited until I got back to NC to replace it - much better price and service! read more