I can't say enough good things about my experience! From the moment I spoke with Cynthia, I felt…read morelike I was in great hands. She was so kind, patient, and took the time to walk me through the entire process, making everything easy and stress-free. Thank you! My windshield arrived the very next day, and although I was told it would take 2-4 hours, they had everything finished in under 2 hours. They also handled the recalibration, so I didn't have to go anywhere else. The waiting area was clean and welcoming, with a TV and even toys for kids, which I thought was such a nice touch. You can really tell this veteran-owned, family-run business cares about its customers. Andres is incredibly knowledgeable, takes pride in his work, and it shows. Thank you for such an exceptional experience! I wouldn't hesitate to recommend them to anyone who needs auto glass replacement or recalibration.

Andre's and American Auto Glass are awesome! Great customer service and they took care of my…read morecorvette windshield replacement quick. I was told by several there glass shops that they couldn't get my glass but Andre's found it quick. I appreciate professionalism and businesses that go to bat for their customers! Well done!

Have had repairs done through them in the past and have always been satisfied. This was the first…read moretime The Pros: I was able to get an appointment for a repair within 1/2 days (chip occurred on a Sunday during which they were closed, got an appt for tuesday). I did opt in this time to drive my vehicle to them instead of using their mobile service as appointments for that were further out. When I arrived, I was early yet they served me immediately, coming out and evaluating. They gave me the typical quick spiel about how they will try their best to repair (it was a sizable chip and crack so very fair), it will potentially still be visible, there is a chance it may crack, all that. I did appreciate that they did not push that they will have to replace or anything, just said they'll try their best and we can go from there, which in my opinion was incredibly fair. The staff was kind and efficient, and the interior waiting area was nice with coffee and water though it was not needed as they were done quite quickly. Pricing was also very transparent, what I saw when I signed up was what I was charged. The Cons: This is the part I am a tad conflicted about. I understand my chip was large, and I understand it was likely to show after. However, I feel as if the repair was not done with much care or finesse, which may be just due to an individual tech, and at the end of the day it is fixed, functional, and supposedly has a warranty in case it cracks I can take it back. But the surface is rough, I am not certain what the process is but I feel as if they didn't polish or scrape properly before letting it fully cure. And then there is also a divot in there. I asked the staff member about these when he handed my keys back and he just said something about how one of the tools sometimes moves when it is curing which makes sense. It made sense and I was able to understand in the moment as I have watched them do it during teh mobile service and seen the tool I think likely was set too low or something, and then also seen that they usually use something like a razor to scrape it smooth before it sets 100%. This just left a very slight sour taste, nothing against the staff, they were all kind, just feel that in the past the techs that came out took more care and perhaps these ones did not. I may be wrong though, and it may just be all that was possible due to the size of the crack.

My driver's side window was smashed in requiring a complete replacement. My insurance for some…read morereason likes safelite, I assume they get the lowest price from them. I wasn't going to hit my deductible so I opted to pay out of pocket rather than file a claim. I still went with safelite since that's who insurance recommended. I now regret the decision and I'm looking for a new provider (for the window and possibly insurance). First, it's been a week and a half since the incident and today was the earliest appointment available. Earlier this week safelite called me saying there were earlier appointments available if I'd like one. I jumped at the opportunity only to be told they were mistaken. No earlier appointments were available. Annoying, but not the end of the world. After that, I was contacted multiple times to confirm my appointment, which I did. Today, two hours before my appointment window, I receive a call saying the glass had not yet arrived from the dealership and we may need to reschedule. I informed them this was a huge problem because I have to drive 8-9 hours tomorrow through a snowstorm, either doing so without a window or having to rent a car, adding additional cost. They then called back with less than two hours left in the appointment window to let me know not only did they not have the glass, but the dealership parts department wasn't even open today (it's a Saturday). How they didn't account for that when scheduling, I don't know. It's not like replacing and repairing windows IS THEIR ENTIRE BUSINESS!!! I called the safelite business office to voice my frustration. They offered no solutions, no apologies, nothing. They very clearly do not care about customer satisfaction. Needless to say they lost my business. So my recommendation to you is save yourself the hassle and look elsewhere.

Super helpful in helping me figure out a problem connected to the windshield that wasn't actually…read morethe windshield.

HUGE SHOUTOUT TO YOU GUYS!!! Great customer service & quickness...15 Mins my windshield took to put…read morein..I am pretty impressed & very satisfied with your services. THANK YOU SO VERY MUCH FOR COMING TO MY RESCUE!!!!

I was surprised that there were only a few reviews on Yelp for the impeccable service Jake provided…read morewith my recent windshield replacement. Then I found them tucked down at the bottom, hidden by Yelp. Who knows why. However, they were all 5 star and I would give 100 stars if I could Prompt, knowledgeable, great communication, excellent work, and stands by his work! He helped me navigate my insurance company who likes to promote big businesses only. I am glad I went with a smaller company and extremely satisfied with his work. HE DID NOT ASK ME TO WRITE THIS REVIEW. Making with my own free will. 100 Stars ******************************************************************************************************************

I called this place yesterday to get a quote for a new windshield. I left a voicemail, never going…read moreto call back. If I can't trust someone to return my call to provide me a service, then I definitely can't trust the service provided.

Marvelous service, the quality is incomparable and truly satisfied from the first minute to the lastread more

Very responsive Ricardo's help was invaluable In navigating the maze of information & insurance.read more

Update They got back to me some sort of miscommunication…read morebetween companies. Set up new appointment and took care of it. Looks great now.

Joe was a true professional, he figured out the logistics of the job, a time and a place in a very…read moreeloquent manner. He was on time, like Winston Wolfe on Pulp Fiction. The Job was done to perfection, no evidence of coruscating, blinding light coming inside the vehicle! :) I would highly recommend him.

I've had 3 vehicles done here. All 3 have been perfect. No problems at all over 3-4 years on each…read moreone. Not one bubble. No peeling. Nothing wrong AT ALL. They are quick and professional. I have another car coming in August and I'll be using them again for that one.

I brought my car here to have the tint removed because my car didn't pass inspection…read more My tint was too dark for NC regulations because I got it tinted in AZ. I chose this place because in a previous Yelp review the car owner said his tint was within the regulation and Shade Custom Tint told him to take his car to another inspection place. So just in case the inspection place I went to was blowing smoke I figured I'd go here because they're obviously honest. The cost for the tint removal was about $40 less than other places I called. They were fast and communicative so I'd highly recommend this company. They have an after hours key drop off which I appreciated too.

Excellent friendly and personalized service of repairs and replacement of glass. Worked well with…read moreinsurance company's appraiser. I would recommend them. Gail and Ross kept updating progress and parts to the end.

1. They stole my spare tire! A few weeks after I took my car for repair I discovered that my spare…read moretire was missing. Now, I've only ever taken the car for service/ repair to two places: the Dodge dealer where I bought it and this place. When I pointed this fact to the manager he simply said that the spare wasn't there in the first place but which he conveniently forgot to write/say anything to me. Unfortunately I don't have any hard evidence or I would have sued. 2. They said they couldn't replace the tire with the same brand/model, so they put a "comparable" model for the new tire. Guess what? That comparable tire is completely worn out after only 6 months while the other 3 are still almost new