Used them today to have a cracked windshield repaired. It only took about a half hour and when they were done I could barely see the area they repaired. I highly recommend these guys. Very affordable! read more

I made a deposit and retained McConnell to replace my windshield, and separately arranged to have another business replace the tint. It would take about 1/2 day to get it all done. I had to take time off work. McConnell knew this. McConnell cancelled my appointment and gave me no effective advance notice; they let me know when I walked in the door for the appointment. It's 30 miles round-trip to their business. They have almost no customer wait area. There were thunderstorms in the area but when I arrived McConnell was open, customers going in and out of their business. The tint business next door and other area businesses, all open. Weather cleared up nicely as I drove home. I attempted to reschedule the install, but after a series of emails, it became clear McConnell was not trying to accommodate reschedule. They implied they might not refund my deposit. Finally, I quit playing their games and cancelled. They wasted my time and I lost a $20 tint deposit because of them. At least in this instance, they act like customer service, they could care less. read more

On 8-12-2024, I entrusted my 2015 SHO to McConnell Auto Glass. The precision and expertise with which they replaced the cowling at the base of my windshield were truly remarkable. The entire appointment, including keeping me updated on the repair progress, took less than an hour. My positive experience with McConnell Auto Glass began weeks before the appointment. The office manager recommended contacting a body shop first, as their prices may be lower than McConnell Auto Glass. I did so, got a lower estimate, and was kept waiting for a repair that the body shop stated, in the end, that they did not do; They did not repair cowlings. I endured two missed appointments and a daylong wait for that outcome! I will not mention the body shop's name, but one would assume that someone of their Caliber could correctly state what they did or did not do! [Caliber Collision of Cary, for example!] I cannot recommend McConnell Auto Glass of Raleigh, NC, highly enough. I give them a perfect rating of five (5). This is not an exaggeration; they deliver exceptional work at a fair price. If you have any issues with auto glass or cowlings, I urge you to consider McConnell Auto Glass. They have earned my trust and will be my go-to auto glass repair company. read more

Quick, efficient and very thorough. I'm very happy with their work so far! I chose to get an OEM windshield because it isn't just a piece of glass, it has sensors in it. I felt very comfortable and confident with this company, they clearly know what they're doing! read more

Can not say enough! Don't go to that well advertised glass replacement company. Rather than get stuck in automated phone purgatory call McConnell and speak to AN ACTUAL LIVE KNOWLEDGEABLE HUMAN!! Don't drive 30 minutes out of Raleigh to drop your car off! Come to super convenient McConnell and be treated like a valued customer. Thank you to the McConnell team for an amazing experience. read more

McConnell Auto Glass under promised and over delivered. I left a message on Sunday to schedule an appointment for this week. Not expecting a response, Desiree messaged me yesterday, saying she would call me first thing in the morning to schedule my service. Sure enough, this morning Desiree called me and I was seen quickly, today. Desireee explained the process and provided precise pros and cons. She stated it would take 15-20 minutes. The Auto Glass Technician quickly pulled my vehicle in for service. BAM!!! My windshield was repaired quickly. McConnell Auto Glass treats you like a valued customer. I felt like I was their #1 priority. The price was awesome and my Mazda CX-5 looks amazing. I can hardly tell that there was a crack. Only because I know it existed prior. McConnell Auto Glass has my loyalty as long as their in service and I reside here locally. Thanks Desiree and McConnell Auto Glass - y'all ROCK! read more

My car was broken into at my home and I needed the drivers side glass fixed fast! I called around and mcconnel auto glass was not only the most pleasant out of 4 companies I called they had the quickest opening which was the very next day! Safelife had a full weeks wait! Every person I came in contact with whether it be the people on the phone or the guy who came to fix the window, every single person was kind and easy to talk to. Lastly, they even vaccuumed the glass out of my car from the break in! (They are not required to do that, but some of their cars have a vacuum ) To sum it up, these people are kind and cool, quick, and literally half the price of safe life. Do yourself a favor and choose McConnell if you need to replace your car glass! read more

Excellent job! Highly recommend this guys! Can't say enough how professional they Dana did a great job! read more

Customer service here is a nightmare if you have any issue with the work they do. When they screw up, you'll be at fault in their minds. My experience is too long to be worth my time to type, but I won't ever refer or use them. If you do decide to use them, BE SURE YOU GET A WRITTEN ESTIMATE BEFORE YOU APPROVE and VERIFY THE WORK THEY ARE DOING and the PRICE BEFORE YOU LET THEM START. read more

Got my windshield replaced here. They were very professional and organized. Also, they did a great job. I was worried because I have all the eye control and safety features. But I received original replacement glass and everything is working beautifully! I highly recommend them. read more

McConnell Auto Glass came out to our house to fix the windshield of our 2018 Toyota Tacoma, which had a large crack in the windshield from a rock flying up on the interstate. He provided excellent service with excellent communication beforehand. You can tell he cares about his customers and takes pride in what he does. We hope we won't have another cracked windshield in the future, but if we do we now have a vendor we'll call first. Thanks! read more

McConnell replaced my cracked windshield on my vehicle. The people were very nice, professional, and easy to work with. Job was done quickly and seamlessly. Definitely recommend for auto glass. read more

I had a crack across my entire windshield, I received a quote via Yelp that was very reasonable we set up an in shop appointment and I was done in an hour or so. Painless, professional, and worth recommending! Thanks for the great service! read more

After a terrible experience with Safelite, I called McConnell Auto Glass for help. The woman that answered was very understanding, helpful and thorough to ensure that everything was done right for my car. I booked a windshield replacement at my house and the installation technicians arrived on time. They were very personable and detail oriented. Overall, I had a wonderful experience here and highly recommend them. The windshield looks great but the customer service can't be beat. read more

I had to have my windshield replaced, and after checking through some of the other businesses, including major businesses, I decided on McConnell. They were very prompt in getting a quote, helping me figure out my insurance, and scheduling the appointment to come out to me (no extra charge for mobile service). They showed up within the scheduled time and had called ahead to let me know they were on the way so I was ready for them. The technicians were both very friendly and explained what all would be done before and as they were working in it. They did a really good job getting the old window out.. I was afraid it would leave glass everywhere .. but it DIDN'T and they cleaned up very nicely (including the nerf bullet stuck in the groove of the window) Something had happened with one of the wipers and they called both the owner of the shop and the dealership to see what the trouble was. The owner even went to the extent of getting a replacement wiper arm thinking that would be the fix and came out himself to try to fix it. As it turned out the issue was the motor and not related to the repair at all .. but with their recommendation to On-site Automotive it got taken care of quickly. I would highly recommend this business for how personal they are.. it didn't feel like I was just another $$ to them.. especially considering the extent they went to help resolve the wiper issue! THANK YOU BOTH! read more

Awesome customer service and quick quote reply within budget. The Installation Tech Crew serviced with a smile and most professional. McConnell Auto Glass arrived a day ahead of schedule to beat the rain, they watched the forecast. Thank you :) read more

We were driving toward North Hills on the Beltline when a car passed us and a pebble flew into our windshield, creating a tiny ping on the driver's side. We asked for referrals and our insurance agent sent us to McConnell Auto Glass. McConnell attempted to patch the ping with an adhesive. That repair lasted maybe a week, and we returned with the same chip that had now grown to three or four inches across the windshild. McConnell's techician told us that the windshield needed replacement. Apparently, modern cars are hooked up to lots of electronic gadgets which are part of the windshield. So, a windshield replacement involves the glass and the reprogramming of your electronics, called "recalibrating." McConnell charged us for the window replacement and another amount for recalibrating it. McConnell replaced the glass, but could not recalibrate the windshield. The technician told us to take the car back to the dealership and have them repair the "radar," which we did. The dealership looked at the problem and reported that the problems with the radar were caused by McConnell's incompetent replacement of the windshield. McConnell, at this point, had three strikes against it. 1) the patch of the glass didn't work at all; 2) they said they would email to us the problems they found with the radar, and they did not, and 3) they were unable to recalibrate the windshield. We had little confidence in their ability to make the repairs, and the dealership was able to make the repair, but the dealership charged as much as the windshield to recalibrate it. We went back to McConnells and their counter person became defensive and unpleasant. McConnells may do well with other people's cars, but they were unable to repair ours. read more

Courteous, honest, and professional! I thought I needed a new windshield because the dealership had told me it was leaking. It turns out the problem below was the window, and the guys diagnosed the leak instead of replacing a windshield I didn't need to change. read more

I had a large crack in my windshield and needed a replacement. McConnell Auto Glass made it so convenient and easy for me! They gave me a quote very quickly (which was less expensive than other larger corporate auto glass places) and were able to schedule me as soon as I was ready. They came to my home and had my windshield replaced in about an hour and gave great instructions for care! read more

I needed my tailgate window replaced. McConnell Auto Glass was able to come out in 24 hours. They replaced the glass in an hour. So far it appears to be a great job, and they offer a lifetime guarantee for their work. Their price was extremely reasonable compared to other companies I called. Highly recommend. read more

I used this company to replace a windshield on my 2004 Mitsubishi Outlander. I called them on a Wednesday and they gave me an appointment for the following Monday and the hours would be between 10 and 11. On Monday they showed up did an excellent job and I am completely satisfied. read more

I would recommend calling them directly- Yelp is a bit clunky as the go between. I put a $50 deposit on the glass, scheduled for 2 days later, and they got it done. Like the crew, and they were over $120 cheaper than their nearest competitor read more

The guys at McConnell were great. I showed up 15 min early for my scheduled appointment and they immediately started working on the windshield chip I had. Very friendly and the work was top notch. They even helped me find another great glass shop to do work on my classic truck. read more

My go to company for cracks and window replacements now! I requested a quote on yelp on a Sunday afternoon & was pleasantly surprised to receive a response in less than 10 minutes. Was very professional and quick with replacing the window on my boyfriend's car. It took him less than an hour & I was very pleased with his work. It's like nothing ever happened to the window lol. He also gave really good aftercare instructions! Highly recommend! read more

I was so impressed with McConnell and absolutely recommend them to fix your broken windows! I originally called Safelite & they couldn't replace my shattered rear pane for a week! McConnell showed up the next day and Joe was prompt, professional and a perfectionist! He even surprised me by cleaning out all the glass from my car and calibrating the wiper so it worked correctly. Don't waste your time on the national chain - go local with McConnell!! read more