Zero stars My windshield broke for the first time ever in 2025 I came here to have it repaired because it was the best price around. I mad the mistake of coming back here for a second time again in 2025 . My windshield is broken once again and it is clearly due to a defect or bad installation. Do not go here unless you plan on coming back in a couple months. Pay the extra the first time! read more

Auto Glass Now - Windshield Installation & Repair Near Me - Raleigh, North Carolina

Had windshield replaced two months ago. They broke the windshield washer nozzle. At first, the office manager tried to blame it on the age of my '98 Ford Explorer. While I waited, she made some phone calls. She said the part was obsolete, and not available. I came home; did a simple google search; and found several sources for the part. I called Auto Glass and informed them of the availability. She said she would call me when they had the part. Over the next couple of weeks, I called twice more. Still, they did not have the repair part. After two months, they still haven't resolved the issue. So, I ordered the repair part from Amazon; it arrived within two days. I did the repair myself. As a customer, I felt like they expected the problem to simply go away if they delayed long enough. read more

1st impressions matter. My appointment was for 8:00AM and it's 11:15 AM and the technician still has not arrived or called with an ETA. I'm at work and need to run an errand on my lunch but can't leave because I have no idea when they are arriving. This is not good. read more

VERY DISAPPOINTED!!! WILL NEVER GO BACK HERE! Had my front windshield replaced, less than a week later there was about a 8 inch crack from the top edge of the window, obviously it had to be from installation. They said it must have been a rock chip. I had to pay to get it replaced! So infuriating! Wish I would've paid the extra to go somewhere else, instead I ended up paying double. Hopefully, this new windshield will last. read more

I will start with the positive! COVID-require customers to wear masks Hand sanitizer Parking- there is plenty of space to park The company sits in a lovely, painted business complex; the company is adjacent to a convenience store for snacks while you wait. The people did an excellent job replacing my windshield, and they did it in a timely fashion (one hour). A great option, I may say! The employees took to there freedom of religion/health/rights to not wear masks or gloves while handling vehicles or sanitizing them after they were finished; my car was scratch and left dirty; all minor and was due to removing the windshield. If you need a windshield in a hurry and they are affordable, this your place! They were $200 cheaper than a couple of their competitors. read more

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terrible service, rude, no customer focus, like "if you want to do it, or if you don't want to, leave"

220.00 to have my rear glass replaced after an unfortunate accident in the morning. Got me in within two hours of calling, took maybe 45 minutes, and looks better than new. Auto Glass Now was my hero today, took a ton of stress off my plate. Will highly recommend to everyone who needs glass. Safelite wanted 450.00. read more

Windshield replacement. About $30 cheaper than anyone else. I called a total of six different auto glass specialists. Staff was extremely welcoming and friendly. The service was quick. Dirt and grime from old windshield seal, was left in the vehicle all over the dash. five stars if they had simply wiped the dirt out of the vehicle. read more

These guys did an awesome job, and were way more affordable than all the other quotes I received. The tech that came out was extremely friendly, knowledgeable, and took great care of my car. He also gave me a timeline for the the fix and stuck to it and let me know when he was done. All I had to do was unlock the car and go back to work, and they took it from there. If you gotta crack, they got your back. read more

Got an appointment right away. They got me started and finished on time. Cost was $200 less than competitor.

I had an easy experience today getting my windshield fixed. I called less than 24 hours before my service to get a quote and make an appointment. They fit me in immediately and I was surprised at how quickly they finished the install. After three quotes auto glass now was 40% cheaper than their competitors. I would recommend this company based off of my experience today. read more

They were the first to respond to my inquiry via yelp and had the best price to fix the chip in my windshield I just dropped by their office and they had it fixed within about 20 minutes. Very convenient and professional. read more

Customer Service over the phone was terrible! I was put on hold Multiple times and these were LONG holds. The lady that took my information didn't even ask the questions that are required to get a right quote. read more

This place had the best prices but I wish I had just paid the extra amount to go somewhere else. This was the WORST experience. Their communication was horrible, the techs scratched the car on both sides of the windshield (the company wouldn't fix it and didn't reimburse me anything), they left broken glass and razors all over my garage, the seal around the edge of the windshield doesn't lie flat anymore, and the windshield is super flimsy and cracked within a year. The icing on the cake is that the waiting room is filthy and smells like cigarette smoke. Avoid this place like the plague. read more

Offers a lifetime warranty, but when you need it for a leak you have to have your original invoice because they claim doing 70 cars a day their corporate computer can't keep a copy. It's 2022. A terabyte of storage costs less than $25.00 and that would by my estimate save close to 1.5 to the 8th power of invoices - that's 150 MILLION invoices which at 70 per day would take about 6 MILLION YEARS to fill up. I haven't been lied to like that in a LONG TIME. AVOID at all costs. Their policies are intentionally designed to defraud the public. read more

Came in for a chipped windshield and was met by a friendly staff in the full waiting room. They got us in and out quickly and the repair cost was very reasonable. Highly recommend this place. read more

Auto Glass Now - Exterior Main - Windshield Installation & Repair Near Me - Raleigh, North Carolina

If my windshield ever crack again I'm coming here!! I called around a bunch of places because the last storm turned my little crack in the windshield in to a giant crack spreading across my entire windshield. Auto Glass Now definitely quoted me the best price!! I made my appointment (side note - they are SUPER nice on the phone), walked in, waited about an hour or so, and walked out! Waiting area does have a TV and some vending machines to help pass the time by. I played a couple games on my phone and before I knew it they were telling me my car was ready. If I need any other window repairs, I'll definitely be giving these guys a call! read more

Auto Glass Now - Waiting area has a TV - Windshield Installation & Repair Near Me - Raleigh, North Carolina

The entire experience from the initial telephone call, to the installation of the windshield was superb. Not to mention that they are 50% the cost of Safelight. Great job guys, and thank you! read more

Auto Glass Now did a excellent job at replacing my windshield, they went the extra mile to make sure everything was done properly. They even repaired a problem that another windshield company caused. I am very pleased with their work. Not to mention at cheaper rates. read more

Auto Glass Now are good folks working hard to do right. Had windshield replaced on 2011 BMW 328 which is known to be very tricky. Afterward the windshield seal leaked a bit in the corner so I brought it back. Gillian and team were very thoughtful and took the time to have the DM speak with me in understanding the issue and my concerns. 4 stars because I really didn't want to have to bring the car back but when I did, they did right by me. Will definitely go back knowing they stand behind their work. Thanks Team! read more

After Safelight no showed on us twice ro replace my husbands windshield, my husband called to schedule. He was able to get an appointment quickly. They were professional, did a great job and even cleaned up. We would absolutely recommend. read more

Honestly, I would give this place 0 stars if I could. Don't even bother. Everything about this place sucks. Lets start with the customer service. Both women who work in the from have disgusting attitudes and are EXTREMELY unprofessional. Brought my car in Thursday, was told it would be ready by 4pm the next day. The next day comes and they call at 4pm saying the wrong window came in. They said Tuesday by 4pm. Tuesday comes along I call to check around 3pm, they say something happened with the delivery, tomorrow at 4pm it should be done. I go pick up my car at 4pm the next day, I open and shut my door and you can hear a whole bunch of glass inside of the door. It sounds like a baby rattle. Called them back once I got home, he said the glass will slowly fall out. LIES! Save yourself the headache. Find some place else read more

I had to change the driver side glass in my truck 2018 Freightliner. I had already called on the phone and explained that I had the glass just needed them to switch it out. The girl on the phone had already said that they would charge me $200 to replace the glass. I took my truck up to the shop dropped it off when I came back to pick up the truck 3 hours later like she told me to. The heavy set white lady behind the counter said that they can't touch my glass because it had some glue on the seals. I explained that was just silicone sealant but she still refused to change the glass. But what it was she just did not want to do the job for $200. The next day I went to Safelite Auto Glass repair they had my glass changed out and me back on the road in just 2 hours. There was a car in their parking lot that had been wrecked and they were changing that windshield. But you don't want to touch mine because I have glue around the seals? Things that make you go hmm. read more

Quick service at a reasonable price. You can't go wrong with these guys. $49 for a chip repair, and no appointment needed. read more

Came in just to get a dime sized crack filled in. Was expecting around $100 which safelite quoted it at. Ended up replacing my windshield entirely without consulting me, for $250. I'm glad it was fair price for a windshield, but that was not what I had asked for and wanted to pay. The workers also left a lot of dirt and debris all over the inside of my car which I had to clean out myself. Disappointed. read more

Really great job today. Ordered a replacement mirror, called me when it was in. Replaced it in minutes and I'm on my way. Pleasant staff, great price! read more

I had a broken windshield that Auto Glass Now Raleigh replaced. Replaced windshield looks good, but I had to take it back due to my wind trim was left sticking up. The repairman told me that was the best that he could do, and the inside of my car was left filthy. He told me that I was wasting his time by asking him about the trim. Wow. Bad ATITUDE!!!!!!!! read more

We had a broken windshield and went to safelite and they where booked thinking they were great but then we found this place and what a pleasant surprise great customer service, great price and fast. We totally recommend this place. read more

Auto Glass Now has a low price but the work quality falls short. After having my VIN and all vehicle information they did not order parts in advance for my appointment. They said one hour to complete. I got there a little early but my car sat outside for nearly thirty minutes after my appointment time. Then they got the wrong windshield for a four door sedan and tried to install it, my car is a convertible. By the time they got finished it was over three hours, and they provide very little communication while I waited. When they were finally finished the job was not done. There was adhesive on the paint, the molding was not installed flush and lower valence panel was reinstalled incorrectly. They told me I must come back in a few days when the adhesive had cured so they could fix things. I asked them to get the parts and set an appointment for the following week. When I arrived second time once again they did not have the parts. Then I was told the adhesive was not cured enough and I would have to come back later when a senior technician was there. I waited 40 minutes for nothing. The plan was to remove the windshield again, who knows how that would turn out. I ended up fixing everything myself, what a mess they made chipping the paint with windshield removal tools and excessive adhesive. Removing that excess adhesive, which was still not fully cured after 1.5 weeks, is a slow and tedious process using razor blades and solvent . I had to touch up the paint, lucky it was all hidden under the molding. Several hours on my part to clean up their sloppy work. They also ended up charging me $9.65 more than quoted. It was labeled "SU" on the bill, I was told it was a fee for delivery of the parts and disposal of the old windshield. I have an email from them that said there would be no other "add-ons" to the price except tax. While I was sitting there several hours in my visits I heard them give many quotes, they never mentioned this fee to anyone. I think they do this intentionally thinking people do not know how to calculate sales tax and will not notice this item on the bill. When I asked for a $9.65 refund online they refused. It would be very easy to add this fee to the online quote system and avoid the false advertising. My total bill after a quote of $220 ($170 parts and $50 labor) ended up being $245.61 with SU fee and 7.25% sales tax. I had a complete itemized quote from another company to come to my house and replace the windshield for $86 more. They guaranteed to use all new parts and clips, not gluing anything back together. In hindsight I should have used that company instead. Bottom line Auto Glass Now may be okay for and inexpensive option on an older beat up car. I would not take a nice car there again. Just beware of the quality level you are getting and the extra costs. read more

Honored the quoted price. Had a waiting room, masks required, and most complied. Took 2 hours for what they said would be a one hour wait, so I advise doing dropoff and pickup. But for almost half the price of safelite, it's a great deal. read more

My car windshield was replaced within an hour it actually took longer to drop of and pickup and can't beat this price anywhere!

I arrived a little early and I was in and out in under an hour. My new windshield looks amazing and the people were very friendly.

These people are pros. They came highly recommended by Atlantic Tire in Cary and it was well worth the trip to Raleigh to have the rear window replaced on my 1997 Minivan. I hope never to need their services again but if I ever do need glass repair or replacement on my vehicle, I will be going back. read more

Great prices shop service not great. Mobil service was great Shop tech scratched my car damaged plastic trim did not tell me found it myself Would not recommend going to shop for service read more

One of the worst experiences I have ever been through. We took our car to have read windshield replaced and they returned it with the interior sawed away, a dent in the rear quarter panel, and a total of $900 worth of damage. After months of trying to get this fixed they essentially told me they weren't responsible for it and they "had tapes to prove it" both of which are lies. Gerald Alexander is running a sleazy operation and you should stay FAR away. Total shock. read more

My experience is with the technician who didn't clean up the broken glass where I cannot reach it. He was very rude and even didn't put the roof and the black piece and couldn't close the back door. Pay more and go to the people who respect you and do great job. read more

Had a smashed windshield. Called around for quotes and they were best by about $30. Set appointment. Tech to my location, showed up on time and was great. Zero problems and zero issues. Will use again and recommend to anyone. read more

Have not been in a rainstorm with my replaced windshield so cannot attest to how well it was done. My vehicle had extra caulk and the tape still all over it when I picked it up. IF you take your vehicle here, do a walk around and take PHOTOS before you leave it there. The front light was broken and there was still loose glass. My mistake for not doing a walk around before I left. I noticed a couple hours later at home and called . The woman said she would report it and get back in touch with me. She did not. I called back and spoke to manager who said they would have to pull video and would get back to me. She did not. I called and she said her manager said because I did not notice it before I left, they will not pay and referred me to the district manager. Said they had not had time to look at video. Not believable to me. The she went on the offensive saying that I drove it around all weekend before reporting. I did not. In fact, it was not driven at all. When I called her on that she said I was the one yelling at her. Upset, yes. Yelling, no. And a totally "jerky" attitude on their part never saying anything supportive, very aggressive. no follow up as promised. read more

I had a windshield repaired at this shop that subsequently started cracking around the mirror. I informed the facility on 4/28/22, asking them to apply the warranty to the repair. On 4/28/22 they proceeded to blame me for their shoddy work accusing me of knocking the mirror down & gluing it back. I informed them this wasn't the case, but they said they're refusing to honor the warranty. I had to get my vehicle repaired, so on 4/26/22 I scheduled it for repair on Friday, 4/29/22 per the shop's stated availability. I was informed at 10:21am on 4/29/22 that my replacement glass was in and asked if I wanted to schedule the repair. I informed the facility that the vehicle was already there & I had an appointment already. I was never updated on the repair status of my vehicle at any time on 4/29/22. It was only when I called inquiring about the status of my vehicle that I was informed that it wasn't fixed & wouldn't be until maybe Monday even though the scheduled repair was for Friday 4/29/22. I asked that my vehicle be taken inside to avoid being vandalized and was told it would be. I also informed the tech on Thursday that my sunroof leaks. My vehicle was left outside all weekend including last night thru thunderstorms, which has undoubtedly ruined my car's interior. It's now Monday morning & I'm still receiving horrible service from the facility. They denied being responsible for taking my car inside (even though they said they would), basically shirked responsibility for my vehicle not being repaired when scheduled & refused to honor the stated warranty on the previous work order. instead, they charge me $100 more than I paid them for the original repair & threatened to uninstall the new glass and reinstall the damaged one. I was a repeat customer w/this company having 3 other vehicles repaired since this one was originally done. I spoke to Glen in their corporate office & was told that Corey, the local corporate rep. would contact me on Friday. He never contacted me. I was informed by the corporate office that the rep. named Corey would be in that office where my car was on 5/2/22. When I went for my vehicle that day, I asked for him but was told he wasn't there. I asked them to have him call me when he got back, but he didn't, again. read more

On 6/25/2011 I had my windshield replaced by Glass Masters, which is now known as Auto Glass Now (same ownership). On 3/29/2016 I had my car checked out by an independent BMW auto repair shop for water intrusion into the passenger foot well. They found that water was coming into the foot well "because plastic molding was not secured to windshield, excessive urethane, and missing supporting ledge that cowl attaches to." Over time the urethane failed resulting in a water leak into the AC blower motor, which incidentally I had to replace in February of 2014. I have pictures of the windshield work and it is horrible! The molding was never replaced; obviously a shortcut was taken. When I called the shop this morning I was told that the lifetime warranty currently offered to customers has only been effective since January of 2014. "Joe" told me that I could go purchase the molding and they would attempt a repair as a courtesy but if the windshield had to be removed in the process of repairing the work, I would be charged for the expense. Joe indicated that the technician who worked on my car, Mike, is no longer employed there as his work was "not impressive." Upon further investigation I found out that the missing molding is U-channel shaped and goes up under the bottom of the windshield across its entire length. The cowl snaps onto it. It is not likely that they can simply scrape off the urethane and slide the molding underneath the windshield. So bottom line is I have to purchase the molding they removed and then probably pay for reinstallation of the windshield OR AS I WILL DO, TAKE IT TO ANOTHER SHOP. Folks - You get what you pay for. I've had three car windshields replaced by these people and never again. I believe the technician broke the molding when he removed the windshield and instead of paying $15 to replace the part, he just gooped up a bunch of silicone. Buyer beware! read more

Auto Glass Now - Leaking windshield. Missing cowling support which was removed during windshield replacement and in its place is excessive urethane. Fail. - Windshield Installation & Repair Near Me - Raleigh, North Carolina