I've been coming here to get my oil change because it's so affordable. Well last week I came in and they no longer sell my filter. I was so hurt lol. Everyone here is friendly and they do such a great job! Get your car serviced and shop at the same time! I love how they text you when your car is ready. read more

Before I start ranting about my most recent experience w/ a relatively newer vehicle, I have to say they did do a decent job (oil change) on my older vehicles. HOWEVER, yesterday I took the a 2010 Prius to Walmart for an oil change (will never do this again), and they told me the filter was too tight and could not change the oil. They blamed it on the "last person that did your oil screwed it on too tightly". Turns out they did not have the right TOOL to unscrew the filter. So I drove it off and heard the car making strange noises. Luckily another vehicle pulled up and told me there's a panel loose and i'm dragging it. WtF! Turns out they didn't secure the plastic cover underneath the car. (picture uploaded to yelp) Went back and they "fixed it". Drove off and heard it again! WtFx2!! This time a bit more frustrated, came back again and they seem to correctly secure it. During this 3rd time back, the manager told me they had actually put fresh oil in the Prius even though the first guy said they couldn't. Anyhow, I didn't want to stay or argue w/ them any longer so drove home. So in the 2 hours at Walmart, they were able to screw up the bottom panel, waste my time and gas, and loose my family and I as customers forever. I think I'm being fair by giving them an 2 stars for their past service, but this experience was enough to bid the lube and tire department at the Westminster and all Walmarts goodbye! ************ update *********** Upon further review, I cannot place the blame on Wal-Mart. Turns out, Toyota is the one to blame. It's a known faulty part made by Toyota, and they are not using a recall (yet).. This is very similar to the 2007 scion tc trunk handle. After years of complaints by numerous owners, they finally issued a recall. read more

*** Wally-Mart Mega-Lo Deals (Westminster) *** Let me start off by saying that Firestone began their quote at over $700! I had a 2nd quote for about $550! They told me this was a good deal with a promo and all (blah blah blah). I like getting deals, and I didn't feel that was a good deal. If I were getting performance tires for a sports car or luxury vehicle I'd probably shell out more bucks. I've spent decent cash on motorcycle tires in the past because that grip the road better on turns. However, the car I'm getting tires for is a standard economy vehicle that gets driven at the speed limit. Wally-mart had a promo on selected tires and sold me name brand tires (Good Year) at about 50% less than the other guy's cheap price! The tires were listed as "all-season & high performance. I kinda doubt the high performance part, but the name recognition was nice :-) I didn't bother looking into the tire rating because the price was right. When I called into the shop there was nobody getting work done, so I ran over to take care of business! Seriously, I don't believe the warranty stuff. I tried to collect on a tire because it developed a massive bump on the side wall. That went nowhere so I am very skeptical of manufacturers or vendors who sell extra warranties. Here's what I liked... * called in and got lucky with fast service. This place is usually packed. * loved the great deal! Here's what I didn't like... * Nothing comes to mind. I'm just happy this transaction didn't burn a hole in my pocket :-) ha ha ha... Seating area = There's a small waiting room by the tire center area to sit. They used to have a TV there, but it's now gone. I suppose most people just do shopping while they wait for their car is worked on. Shopping area = Clean and organized. Restroom = clean read more

Oil change dept closes at 8 it's not even 7 yet and they denied me an oil change service. I guess too lazy to do a simple oil change with an hour left and one car inline and I'm sure the employee will lie about something but I heard him say he was ready to go home..... With an hour of work left dick read more

Called when they opened to check the availability of a tire their own online site stated they had in stock. I was told yes it was in stock. I get there and magically this tire is not in stock but there is another similar priced one that they do have all four in stock. Magically again on its about 15-45 minutes till my car is supposed to be finished I get a call saying again they don't have all four and then quote me tires that would nearly double my costs as the ones they told me they did have in stock when I arrived and signed the work order. Pretty much a terrible experience so far and I am beyond pissed. But here is where I am assuming what must be the manager showed she understood the value of customers and customer service and turned this from a 1 star review to a 4 star (the only reason it's not 5 star is due to the previous bs). First she attempted to find the tire in a nearby locations stick and was going to go pick it up herself and bring it back to complete the order. Then as that was being to prove very difficult and was going to eat up my entire day she instead gave me the tires she did have in stock for the price I was quoted in the work order for the previous set that they didn't have. While my wait time was still double what it was supposed to be I am pleased with the customer service displayed and am now shopping around the store waiting for my car to be completed. read more

I needed a new tire to replace one that had a nail in it. Walmart didn't have the size I needed in stock, so they ordered it and said it would be delivered the next day. The clerk told me it should be there around 9am, and promised to call me when it arrived. The next morning, I stayed home from work to wait for her call and when nobody had called me by 10:30, I called the store. The tire was there, and had been since shortly after 9 am like she told me. (I didn't bother to ask why she didn't call me like she promised.) Anyway, I went to have it mounted. The damaged tire was on the rear passenger side, which to me meant the new tire would be mounted in the same place. I had recently had another tire replaced. The newer tire was on the front because the tires had been rotated a few days before, so I asked them please to move the newer tire (which I pointed out to them - physically put my hand on it) to the back so the two good tires would be on the rear. That is standard for tire replacement. I discovered the next day that they had moved one of the OLDER tires to the back, and put the brand new tire on the FRONT. Why??? There were three (yes, 3) technicians working on my car. I would have thought at least one of them knew how to properly mount new tires. So now, the two newer tires are on one side of the car, and the older, more worn tires are on the other side! Wow! I thought I was dealing with professionals who knew what they were doing. I was wrong. Now I have to go back to have them do what they should have done in the first place. I plan have them replace the two older tire because I can get the brand I want for a great price, but I suppose I'll have to either stand there and make sure they put them in the right place, or draw them a picture. Sigh... read more

horrible management. the manager laura didn't even allow my parents to explain what happened to the car tire instead she listened to a mechanics (jason) story and just assumed that it was the truth without asking any questions. instead of acting like a good manager she allowed the mechanic to assume stuff. he was also rude and came up to my parents saying "oh the tire was hit by a curb so the insurance doesn't cover" first of all stop assuming and listen to the customer before making up stories and telling it to your manager. second of all the manager shouldn't just take one side of the story and act like a manager and ask for the real story from the customer. another thing is that jason shouldn't just interrupt his supervisor when she is talking to a customer. he came up like if he owned the place. i hope someone higher than all these people reads this because it needs to change. management sucks here. btw they ended up huddling up in a circle lauging while looking at my parents which made them wait long. my dad went up to jason ask what the wait was all about and all he said was that he was busy doing nothing. so upper management hire new employees you honestly have children working for you gossiping about people. do not come here unless you want the employees to talk about you in a circle . this place sucks!!!! read more