Great customer service, and they repaired my front end in less time than I expected. I only gave four stars because I felt like the repairs were REALLY expensive. read more

BEWARE BEWARE BEWARE It took 6 days just to get a quote. All the while I was charged for storage and "admin fees". The response to "what admin fees?" And "why wouldn't the storage fee kick in when I finally received the quote 6 days later", was ambiguous, at best. I didn't know any of this until they actually produced this untimely and over inflated quote because it states these charges in very small print but only when you actually get the quote. You are not given the information prior??!! Ok but maybe you state when you'll actually get a quote and if they take their sweet time, storage fees rack up? Maybe customers should know this and get their car outta there instantly? I would have. Note the 6 days I waited for this quote, I'm dealing with a head injury, eyes swollen shut... They see nothing wrong in this scenario. They provide 0 information. Wherever they can jack up a fee, they took advantage of it. Then comes the exorbitant quote. finally, with all fees inflated. When I asked what the admin fees would be, I couldn't get a straight answer. In fact, I got NO answer. Clearly being taken advantage of, I sent a tow truck to pick it the car asap. It was during their business hours. The tow truck driver arrived before their advertised closing time of 5 pm. (It's also on their voicemail.) He walked the lot, around the building, and looked in all windows. No one was there to get my car. And even shadier, my car wasn't there??!! More wasted money, time, and another trip for both of us. Brian Cunningham was nothing short of entitled and curt to me, as well as to the driver on his 2nd attempt the following day. I'm a 62 year old single mom with kids in college and he, well he is the nightmare you pray you never meet. He denied the tow truck driver's report. What he didn't know was I was on the phone with him as he walked around the building and the lot. He waited and walked until their closing time, just in case. Neither of us knew what to do. We decided he'd return the next day and certainly, since there was no car or person, there wouldn't be an extra day charge. No. He's just plain unethical. I was angry but even the tow truck driver felt this treatment was completely wrong. He will attest to this in my upcoming attempts to make Cunningham Collision be accountable. Shady doesn't begin to cover the customer service treatment. It's probably the nicest word to describe his treatment to all involved in this situation. You can bet anyone putting 5 stars here are high school buddies! I have no doubt. When I calculated a fair/just price, and proposed it to him, he still charged nearly three times that amount to get my car out of there and to an honest and ethical business. I will be filling a complaint with both the Better Business Bureau and talking to the Attorney General (about ethical business practices) as advised by another collision facility. Dealing with a head injury and an entitled, curt and unethical person, I will never speak to them again. They will simply have to deal with whatever comes at them. I will never recommend them. I will tell anyone who listens that this company has "0" best practices, horrible customer service, 100% entitlement, significantly inflated prices and owners who take significant advantage of anyone they think they can get away with it. I wasn't given the opportunity to choose where my car was towed to. Not allowed to call Triple A... I was taken in an ambulance and couldn't open my eyes for a week. If you find yourself in that area, anytime soon, RUN FOR YOUR LIFE. If you find yourself in need of assistance in that area sometime down the road, they may be closed per the Attorney General and/or BBB fines/sanctions and you should thank "all the powers that be" for not having to deal with the very worst company I've ever dealt with. I offered a fair, researched, and calculated price for their efforts given the excessive time to get the quote... But to no avail. They didn't budge. I guess they don't know what fair, just, ethical business practices are. They are about to find out. I will not be done with this until my credit card is refunded and/or the organizations I contact fine them or better yet, close them down. Oddly, they seem to enjoy kicking people while they're down. Let's see how they like it. IT IS NOT the kind of company anyone should ever have to deal with. They will be sorry they didn't opt for my fair and reasonable offer because my middle name is persistent! No one should or will have to go through what I did and I won't stop until I'm confident of this. Very humbly, dissolutioned, angry and respectfully, Brenda C, MS MS LCMHCS read more

Maybe we caught them on a bad day? Said they'd call us when the car was done. Forgot. Got defensive when we asked about payment options. Hung up on us. Implied that they wouldn't take our check, cash only, because I guess they didn't like us now? And then made a rude comment about my wife. Really?? And that's the owner. Holy heck. Like a side-show circus. We'll see how the paint holds up :p. Zero stars. Beware! read more

Great service, fair prices. Took two vehicles to them within a few weeks of each other. Very happy with the quality of the work. Fixed a dent that helped me get top dollar for a car that was 8 years old. Hope to work with them again, but only if I have to read more

Cunningham collision did a great job repairing my vehicle. The owners son, Brendan, was great to work with. He is professional, accommodating, and punctual I highly recommend this long standing, hillsborough family owned business! read more

Cunningham Collision did great work on two cars we had with minor damage. There price was very reasonable and the work was completed on time. Brian was very nice to work with throughout the projects. read more

Looked at our car right away. Gave us 2 estimates, as we asked within 24 hours. Took the car to fix within the next 3 days. That part is really good customer service. However, they did order the wrong part for our vehicle in this most recent job, which delayed the work. Probably more upsetting, they do not call us with updates as things progress or not. This disrupts our entire life + unexpectedly extends the rental period of other cars we need to use. They have a person working in the front office - that person should be calling-out, texting and emailing customers based on how people want to be contacted. Sometimes that's the only difference between going to one body shop vs. another.... read more

Horrible customer service!!! Have had vehicle 6 months now!! Six months!!! Also damaged it while it was there and is refusing to give insurance information. I called and called and have yet to receive a call back! I would verify his insurance before I took my car there if I were you! Who has your vehicle for six months and does not even give you the common courtesy of a return phone call?? read more

Cunningham Collision Center - He claims to be so busy but not a soul in sight. No one is ever there. I even have video walking around back there looking for someone to t - Body Shops Near Me - Hillsborough, North Carolina

These guys helped me replace a broken mirror. Very helpful and professional. Ordered a new mirror for me and painted it to match my car. They even helped remove the broken mirror which had been hanging off my car. I hope you don't need their services, but if you do you are in good hands read more

I took my car to them, after I dislodged the bumper cover on my car. They repaired it is a mater of minutes and did not charge me a penny. I was very grateful for their expertise and generosity of spirit. read more

This place is awesome.He has repaired several of my cars. One with very extensive damage. They also have done a custom paint on a show bike for me. And it won't first place at the MDA bike show. I highly recommend them read more

Being new to the area, I was directed to these gentlemen by a local car dealer service department. Very professional and courteous. Needed a small scrape fixed on my Jeep fender. Not a big job, but they got me in and out with two days, just as they said. The repair looks great! They also guarantee their work. Do not hesitate to bring your work to Cunningham! read more

I took a friend's car to Cunningham Collision Center to have a rubber strip reinstalled on the front passenger door of her Honda CRV. The owner's son, Brendan, came out to my car to take a look. He reattached the rubber strip but then decided it would be more secure if he removed it and replaced the tape that helped adhere the strip to the door. After doing this repair spur of the moment, he refused to charge me. That told me volumes about their interest in and focus on customer service. Brendan was very personable and went out of his way to help me. I really appreciate it and will definitely return when I need any auto body work done in the future. This was a minor repair to him but a big deal to me. The previous day I had visited 4 other body shops in Carrboro and Chapel Hill. The first 3 were closed and the 4th said I needed an appointment in order for someone to take a look at the car. Brendan--thanks again for your help today! read more

I brought my car in on Monday and was told it would be done Friday. I called on Wednesday to confirm that it would be complete on Friday and they said yes. Well, Friday rolled around and guess what? It wasn't done. I needed my car for the weekend as I work Uber and needed for income. The guy on the phone told me "it wasn't in the books for it to be done". No apologies, nothing. Well, since I couldn't work, I had to use the money I had for the repair on living expenses and now cannot pick up my car. Bottom line, don't make promises you can't keep and apologize for causing more than an inconvenience. Sorry - I will go somewhere else (and ask for recommendations) next time. read more

Awesome body shop! Super friendly and very helpful staff, quick repairs with an extra touch and extremely easy to work with. Only wish it was a good thing to give them more business! read more