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    Quality Paint & Body Shop

    4.5 (45 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

    Services - Quality Paint & Body Shop

    Bumper repair

    Auto frame testing

    Rear-end damage

    Auto steering and suspension repair

    Quality Paint & Body Shop Photos

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    Recommended Reviews - Quality Paint & Body Shop

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    I took my daughters car to Sam based on a referral from a family member. The work was straight forward, repair a scratch on the passenger side door, repaint and clear coat. Sam also graciously offered to pop a dent out of the bumper and even painted it. The problems started when I arrived to pick the car up. When I arrived to pick the car up, Sam's card reader was not working, so my family member was not able to pay the bill. Sam agreed that a bank check would work and we concluded our transaction. I made a stop at the grocery store 10 minutes after picking up the car and decided to take a picture of the car for my daughter. Imagine my shock and surprise when I discovered a scratch on the DRIVERS side of the car extending from the front quarter panel all the way to the rear passenger door. This damage wasn't present when I dropped the car off, so I immediately returned to the auto shop. Sam was not in, so I immediately notified the payor and had them withhold payment until I received an explanation about the new damage. I caught up with Sam a couple of days later and he had NO IDEA how the car ended up with damage (and he obviously didn't do a full inspection before returning the car). Now you are probably wondering why I didn't see the new damage when I picked the car up. Well, the car was parked in such a way that it was nearly imposssible to see anything on the drivers side (parked very tightly against a brick retaining wall), but the passenger side was easily visible. Sam said he would fix the damage and get back in contact with me. 2 weeks later (after a number of calls and visits to his shop), I was finally able to catch him and get the car back. Unfortunately, the quality of the work he did the second time around was beyond poor. Upon inspection I was able to see spots where the paint was over sprayed, uneven application and even a paint halo on the rear passenger door. Additionally, I'm pretty sure he didn't even bother to wrap the car because it was filthy inside (guessing it was something he used to strip the damaged paint and left the windows open while doing his "work" and even the rear tire had silver paint overspray on it. At this point I felt that his service was not going to improve and even though I was not at all satisfied with his work and lack of accountability, I asked the payor to issue his payment. I thought that our business was done at this point, but I was sadly mistaken. I started receiving texts stating that he had not received payment. I followed up with the payor and was assured that the bank had cut him a check. At this point he demanded that I pay him (despite not even receiving an explanation for the damage that he caused or an explanation for the shoddy work that he performed while cleaning up the damage he caused). I declined and let him know that I would make some calls and try to get him made whole (even though he didn't extend the same courtesy to me). The final communication that I received from Sam contained a threat that he would contact my employer to get payment (not that they would even give him the time of day, but I digress). At this point I sent him a copy of the check request, confirmation number, including his business name, address for payment and most importantly, the date, Oct. 4th, that the draft was made. This information matched everything that we had discussed previously. This pretty much ended his threats and as fate would have it, I received a text from him a day later stating that "the regular mailman finally got back and brought him his mail and the check was in the stack". So in review, Sam caused more damage than the car had when it was brought to him, was dishonest about the cause of the additional damage, attempted to conceal the damage that occurred while the car was in his custody, didn't perform a quality repair on damage he was responsible for and communicated threats to a customer. Never mind the fact that I'm going to have to pay someone else to correct his negligent work on the car. Ratings on my experience - Workmanship on initial damage - 7/10 Workmanship on additional damage - 2/10 Professionalism and Customer Service - 0/10 Honesty - 0/10 Do yourself a favor and seek service elsewhere. His prices are lower than the average shop, but the lack of quality work and professionalism made my experience one that I would like to forget.

    Shiny and new!

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    1 year ago

    This guy is awesome. Good prices, good work and really fast. You can't find shops like this anymore.

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    1 year ago

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    Photo of Stacey P.
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    6 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    Excellent craftsmanship. Another auto shop quoted for 9500 dollars while Sam did the job for $750 in 2 days! Extremely nice guy.

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    3 years ago

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    9 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    15 years ago

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    11 years ago

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    12 years ago

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    12 years ago

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    7 years ago

    Many moons later, the car still looks great and functions flawlessly. This repair was really well done.

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    6 years ago

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    8 years ago

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    8 years ago

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    13 years ago

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    10 years ago

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    12 years ago

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    11 years ago

    Sam is awesome! He is very patient and kind. The world would be much better if everyone can do like him.

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    12 years ago

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    12 years ago

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    12 years ago

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    Ask the Community - Quality Paint & Body Shop

    Review Highlights - Quality Paint & Body Shop

    The job ended up taking about 4-5 days and the final bill was less than half the price of the first estimate.

    Mentioned in 2 reviews

    Read more highlights

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    Same Day Bumper and Collision Repair - Highly visible scratch post "repair"

    Same Day Bumper and Collision Repair

    (11 reviews)

    My car, the first and probably only brand new car I'll ever have was vandalized as I ran into a…read morerestaurant to retrieve an order I had called in. As I was returning to my car, I could see it from a distance, someone had "keyed " scratch, the entire length of the driver's side of my vehicle. It was severe. Rule of thump: put water on a scratch on your auto finish, if the scratch disappears it can be buffed out. When I got home I ran the hose,wet the car, the scratch remained completely visible. As I'm new to Raleigh, and new to NC I didn't know who to call. I opened the Yelp app and contacted several repair shops based on reviews. They all responded promptly and gave a quote except one. The first one to respond didn't give me a quote, he set a time for the next day when he could come see it in person. The day Travis arrived a few minutes early and I was ready. He inspected the scratch and gave me a quote, best by several hundred $$ I was skeptical, I told Travis I was awaiting to hear from a couple more shops but I would let him know either way within a couple hours. I had a good feeling about Travis so even though his very much lower price gave me a "too good to be true" vibe, I needed my car fixed so I texted Travis. We set a time for two days later as I had to work around my schedule. Travis' two helpers arrived early, before Travis. They explained they would prep the car and could start immediately. I left them to get started as I had a project had had to attend. When I looked outside maybe 20 mins later Travis was there his truck unloaded, equipment set up. All three seemed very busy. What they had to do to get that scratch out was unreal. The scratch wasn't just to the metal, the metal was scratched as well. It was a lot of work many steps in the process and it took some time. As they neared completion of the project, one of the guys found me in my backyard and filled me in. I started towards my car, already close enough where the scratch was previously visible, I saw shiny pint. I continued to close the distance, scrutinizing with increased intensity. I was at the car, scanning the previously damaged area with my eyes. I saw no sign of any damage, no residual of the scratch whatsoever. My nightmare was over, Travis and his guys made my car look like brand new. I can once again drive my car with pride. I recommend Same Day Bumper and Grill all day every day and twice on Sunday Than you Travis !!

    These guys came to fix my bumper. The color didn't match. The clear coat kept running so it took…read moremultiple attempts. When they were done I had clear coat all over my window. For the amount they charge they are really stingy about only doing what you mention.

    Quality Paint & Body Shop - bodyshops - Updated May 2026

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