I was surprised that there were only a few reviews on Yelp for the impeccable service Jake provided…read morewith my recent windshield replacement. Then I found them tucked down at the bottom, hidden by Yelp. Who knows why. However, they were all 5 star and I would give 100 stars if I could Prompt, knowledgeable, great communication, excellent work, and stands by his work! He helped me navigate my insurance company who likes to promote big businesses only. I am glad I went with a smaller company and extremely satisfied with his work. HE DID NOT ASK ME TO WRITE THIS REVIEW. Making with my own free will. 100 Stars ******************************************************************************************************************

I called this place yesterday to get a quote for a new windshield. I left a voicemail, never going…read moreto call back. If I can't trust someone to return my call to provide me a service, then I definitely can't trust the service provided.

Fast service and quality work. A little cheaper than the corporate companies and a heck of a lot…read moremore friendly and patient. Due to some unfortunate circumstances we had two windshields replaced and one repaired in about a two month period. The process was painless and they came to our house which made it very convenient!

Mebane location of Super Auto Glass did a fantastic job, two local technicians came out on time as…read morepromised. In & out efficiently in 40 minutes. Wonderful job using the best adhersive there is. Very clean installation. Voluntarily clean any smudges or prints off and carefully advise us to leave the tape on and avoid washing the car for 24 hours for the adhesive to fully cure. They even glued back our middle rear mirror perfectly! The seems from the outside looks perfect as well! I'm very OCD and it's literally perfect! Really positive attitude and experience with these folks. Lifetime warranty too! High recommended. Seems like the Durham location has a bad rep maybe under different leadership? But these Mebane office guys are great. Fast to give me an all-inclusive price out the door with tax and everything.

Very responsive Ricardo's help was invaluable In navigating the maze of information & insurance.read more

From the owner: Premium Mobile Auto Glass Repair & Replacement read more

Quick, easy, and friendly service. The tech arrived as promised and did the work quickly.read more

I see a reply. Know that the water damage totaled my car. Insurance tried to get Safelight to own…read moreup to its responsibility. They, in so many words told us to **** off.

Great customer service, and they repaired my front end in less time than I expected. I only gave…read morefour stars because I felt like the repairs were REALLY expensive.

BEWARE BEWARE BEWARE…read more It took 6 days just to get a quote. All the while I was charged for storage and "admin fees". The response to "what admin fees?" And "why wouldn't the storage fee kick in when I finally received the quote 6 days later", was ambiguous, at best. I didn't know any of this until they actually produced this untimely and over inflated quote because it states these charges in very small print but only when you actually get the quote. You are not given the information prior??!! Ok but maybe you state when you'll actually get a quote and if they take their sweet time, storage fees rack up? Maybe customers should know this and get their car outta there instantly? I would have. Note the 6 days I waited for this quote, I'm dealing with a head injury, eyes swollen shut... They see nothing wrong in this scenario. They provide 0 information. Wherever they can jack up a fee, they took advantage of it. Then comes the exorbitant quote. finally, with all fees inflated. When I asked what the admin fees would be, I couldn't get a straight answer. In fact, I got NO answer. Clearly being taken advantage of, I sent a tow truck to pick it the car asap. It was during their business hours. The tow truck driver arrived before their advertised closing time of 5 pm. (It's also on their voicemail.) He walked the lot, around the building, and looked in all windows. No one was there to get my car. And even shadier, my car wasn't there??!! More wasted money, time, and another trip for both of us. Brian Cunningham was nothing short of entitled and curt to me, as well as to the driver on his 2nd attempt the following day. I'm a 62 year old single mom with kids in college and he, well he is the nightmare you pray you never meet. He denied the tow truck driver's report. What he didn't know was I was on the phone with him as he walked around the building and the lot. He waited and walked until their closing time, just in case. Neither of us knew what to do. We decided he'd return the next day and certainly, since there was no car or person, there wouldn't be an extra day charge. No. He's just plain unethical. I was angry but even the tow truck driver felt this treatment was completely wrong. He will attest to this in my upcoming attempts to make Cunningham Collision be accountable. Shady doesn't begin to cover the customer service treatment. It's probably the nicest word to describe his treatment to all involved in this situation. You can bet anyone putting 5 stars here are high school buddies! I have no doubt. When I calculated a fair/just price, and proposed it to him, he still charged nearly three times that amount to get my car out of there and to an honest and ethical business. I will be filling a complaint with both the Better Business Bureau and talking to the Attorney General (about ethical business practices) as advised by another collision facility. Dealing with a head injury and an entitled, curt and unethical person, I will never speak to them again. They will simply have to deal with whatever comes at them. I will never recommend them. I will tell anyone who listens that this company has "0" best practices, horrible customer service, 100% entitlement, significantly inflated prices and owners who take significant advantage of anyone they think they can get away with it. I wasn't given the opportunity to choose where my car was towed to. Not allowed to call Triple A... I was taken in an ambulance and couldn't open my eyes for a week. If you find yourself in that area, anytime soon, RUN FOR YOUR LIFE. If you find yourself in need of assistance in that area sometime down the road, they may be closed per the Attorney General and/or BBB fines/sanctions and you should thank "all the powers that be" for not having to deal with the very worst company I've ever dealt with. I offered a fair, researched, and calculated price for their efforts given the excessive time to get the quote... But to no avail. They didn't budge. I guess they don't know what fair, just, ethical business practices are. They are about to find out. I will not be done with this until my credit card is refunded and/or the organizations I contact fine them or better yet, close them down. Oddly, they seem to enjoy kicking people while they're down. Let's see how they like it. IT IS NOT the kind of company anyone should ever have to deal with. They will be sorry they didn't opt for my fair and reasonable offer because my middle name is persistent! No one should or will have to go through what I did and I won't stop until I'm confident of this. Very humbly, dissolutioned, angry and respectfully, Brenda C, MS MS LCMHCS

I wish we could do half stars instead of whole. I would really give a 4.5/5!! I used the yelp…read moreproject feature to get a quote. Jon was super nice and very responsive. When i called to schedule my windshield replacement that was an easy process and their quote was lower than others so i prayed it was good quality as well! When it came time for the service the communication was a bit delayed but the guys came and did their job quickly and were super nice and accommodating!! I would definitely recommend them. Only thing I am somewhat hesitant about is not physically signing anything once they were done and my card just being ran for the rest of the payment

In my best DJ Khaled voice (if you know, you know), Another one! A family member needed a…read morewindshield replacement. They contacted several vendors, and the quotes they received were $200 - $300 higher than the quote I received from Safe Auto Glass. Turns out, other vendors were charging for an unnecessary calibration. In full transparency, I received other quotes through Yelp that were similarly priced, so Yelp for the win!

Thank you Jacobs Glass for the excellent Customer Service!…read moreHad an unidentified rattle which they located immediately and solved the problem. They saved me from being ripped off by the dealership. Jacobs Glass will be my first go to

Great customer service and employees. Employees working with you and being thorough with making…read moresure what you want. I was able to get an OEM replacement for my Mercedes windshield after it cracked. Only waited 45 minutes during installation and was out with an OEM windshield in no time!

am very disappointed in doing business with Jay…read more I trusted him for doing good job and he damaged my car that is worth aprox 25k. He cut my side molding when he removed the windshield. Very unique very rare car. First when he installed the windshield he did not do it right, then, he ghosted me , I called 4-5 times and texted him and he did not respond. I had to use my friend's phone to call him, he answered right away. I do not recommend this company, I trusted them because it was a referral from a close friend. He still ghosting me, that is not professional, he promised warranty and all that good stuff but he did not deliver. If I could I would leave -5 star review.

I've had three windshields replaced by Super Auto Glass since my first visit in 2021. For each…read moreincident, the office team took good care of scheduling me within a day or two of calling in the claim to my insurance company - and at least for the past two Kenny did a great job of replacing the windshield in my car. His skill in the trade shows with a great level of attention to detail which I definitely appreciate. I highly recommend them for glass replacement in the Chapel Hill / Pittsboro area. Thank you!

I'm very disappointed with the customer service I received during a recent consultation with Rice…read moreGlass. Jordan (JJ) came to my home to measure windows for replacement. At the start of the visit, I explained that I wanted measurements and pricing for individual windows so I could decide which ones to replace. His first response was, "Why did they send me out here if you're not even sure you're going to replace them?" -- which immediately set an unprofessional tone. We discussed replacing a window located within a rock exterior wall. A reputable builder had previously told me that replacing the entire window could be difficult and expensive because of the surrounding stonework. Jordan dismissed this concern and said the rock would not need to be touched. Since this conflicted with what I had been told before, I asked him to provide pricing for both approaches so I could compare options. He measured all the windows and later sent a total estimate. When I asked for the pricing to be broken down by window so I could make decisions, Jordan refused and said he would have to charge more to do that. This made it difficult to evaluate the project in stages, which was my original intent. There was also confusion about whether pricing for the window in the rock wall had been included. Jordan insisted I had told him not to quote it, which I did not. The conversation became unnecessarily argumentative instead of solution-focused. Additionally, I had to provide my email address three separate times because it was not written down correctly, which added to the frustration and made the interaction feel disorganized. When I called the office to resolve the issue, I was initially unable to speak with anyone else because Jordan answered the phone again. When I was finally transferred, the person I spoke with said he did not want to do business with me because Jordan had told him I had cursed him out -- even though he had not heard the conversation himself. The call ended with him hanging up on me. I also asked whether the company would guarantee against leaks if the window in the rock wall were replaced. I was told no guarantee could be provided. Overall, the interaction felt dismissive, disorganized, and unprofessional. I was simply trying to gather information and pricing so I could move forward with the project. Clear communication and basic customer service would have made this a very different experience.

How could anyone give these guys anything other than a five, I mean, it makes no sense that the…read moreaverage is lower than a 4.5 for these guys. The service is incredible. The quality of the work is fantastic, the only complaint anyone could have is the price, but that is because some whiners don't want to pay for quality.