I'm very disappointed with the customer service I received during a recent consultation with Rice Glass. Jordan (JJ) came to my home to measure windows for replacement. At the start of the visit, I explained that I wanted measurements and pricing for individual windows so I could decide which ones to replace. His first response was, "Why did they send me out here if you're not even sure you're going to replace them?" -- which immediately set an unprofessional tone. We discussed replacing a window located within a rock exterior wall. A reputable builder had previously told me that replacing the entire window could be difficult and expensive because of the surrounding stonework. Jordan dismissed this concern and said the rock would not need to be touched. Since this conflicted with what I had been told before, I asked him to provide pricing for both approaches so I could compare options. He measured all the windows and later sent a total estimate. When I asked for the pricing to be broken down by window so I could make decisions, Jordan refused and said he would have to charge more to do that. This made it difficult to evaluate the project in stages, which was my original intent. There was also confusion about whether pricing for the window in the rock wall had been included. Jordan insisted I had told him not to quote it, which I did not. The conversation became unnecessarily argumentative instead of solution-focused. Additionally, I had to provide my email address three separate times because it was not written down correctly, which added to the frustration and made the interaction feel disorganized. When I called the office to resolve the issue, I was initially unable to speak with anyone else because Jordan answered the phone again. When I was finally transferred, the person I spoke with said he did not want to do business with me because Jordan had told him I had cursed him out -- even though he had not heard the conversation himself. The call ended with him hanging up on me. I also asked whether the company would guarantee against leaks if the window in the rock wall were replaced. I was told no guarantee could be provided. Overall, the interaction felt dismissive, disorganized, and unprofessional. I was simply trying to gather information and pricing so I could move forward with the project. Clear communication and basic customer service would have made this a very different experience. read more

How could anyone give these guys anything other than a five, I mean, it makes no sense that the average is lower than a 4.5 for these guys. The service is incredible. The quality of the work is fantastic, the only complaint anyone could have is the price, but that is because some whiners don't want to pay for quality. read more

This family owned company is everything you would want. If you call an actual human (and probably a member of the Rice family) will answer the phone & solve your problem. 8 years ago, they were the glass contractor for a primary bath remodel. Then we added to their job & they repaired several windows that seals were blown. Today we stopped by to get a new edge seal for the 7 foot custom shower. We were charged a fair price - for a custom size. What really surprised us they remembered us! Wish I could give them more stars. read more

We moved into our two-bedroom apartment in Chapel Hill on June 8th. I immediately noticed some foggy windows. This is a common problem with cheap and/or old windows. The seals fail, condensation builds, and what not. I reported this to the apartment complex's maintenance team, same day, and they got in touch with their go-to window company, Rice's Glass, headquartered in nearby Carrboro. This is a family owned and operated business that's been around since 1959. If they've been in business this long, they must be doing something right. On June 26th, 18 days later, I happened to be home when Tommy of Rice's Glass knocked on our door. He was a polite, soft-spoken, older gentleman. He was courteous and wore a mask. Several contractors who have walked into and out of our apartment in recent weeks haven't worn masks, but Tommy did. I showed Tommy the windows I wanted replaced. He stuck little round stickers that said "Rice's Glass" on those windows. He also took measurements. He was very quick and efficient and knew exactly what to do. He said they'd have to order the windows and it would probably be a couple weeks. Well, they ended up replacing the windows on July 7th, 11 days later. Neither my wife nor I were home and we never received notice from Rice's Glass nor our apartment complex that they'd be coming on that day (nor did we receive notice of their initial visit on June 26th). While it wasn't a big deal and ultimately didn't bother us, it would have been nice if we were given a heads up of when Rice's Glass was visiting. My wife returned home from work on the 7th and noticed that the door to my home office, which she had shut completely, was ajar. It startled her. When she looked in my home office, she noticed some windows had been replaced. The new windows look great. They're brand new and crystal clear. They make our home look that much nicer. We love opening our blinds during the day and letting natural light in, so high quality windows are important to us and these were just that. In the end, Rice's Glass did a great job and we are very happy with the result. If you're looking for a good glass/window company in the Triangle area, you should certainly consider Rice's Glass. read more

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This is a great local business that provides excellent service at reasonable prices - we found them MUCH cheaper than competitors to fix a busted window. We've also had them install mirrors and they rock. Really nice, professional, and responsible staff. We'll use them for all our glass/mirror needs from now on and highly recommend them to all. read more

Great job installing our large shower glass doors. Looks great. Installers on time and very friendly. Cleaned up afterwards. Doors are leak proof and overall installment seems very well done, read more

I hired Rice to install a glass panel in a newly constructed shower. Somehow, due to a mixup in communications, they installed the wrong size. I have to hand it to them, when I pointed this out, they replaced it quickly with the correct size panel and did a marvelous job. The installers were professional, showed up when they said they would, and were very responsive. I'd hire them again without question. 5 stars. read more

Someone accidentally broke our office window today when mowing the yard. Rice's Glass was SUPER responsive and was able to come quickly and replace the window in less then 5 hours! Grateful we didn't have to worry about boarding up the window for security over night! read more

Rice's Glass Company - Glass & Mirrors Near Me - Carrboro, North Carolina

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I had Rice's glass replace two window panes because the seals were broken. I could tell they didn't fit right as soon as they were installed and called the company about the problem. The salespereson came to my house to take a look. He said everything looked fine. Today is a rainy day and I'm watching water dripping down the INSIDE of these windows. I will not call them again because if they couldn't do the job right the first time, what would guarantee that they would ever do it right? read more

I am in the new construction business, and our normal supply lines for broken window sashes is...pardon the pun...broken. Shattered. With lead times exceeding 16 weeks and surly service from local lumberyards, Rice's Glass has been the absolute best at helping us get replacement glass so we can close homes 100 percent complete. Ashley helped me figure it all out...get her a size, type and thickness and it's ready to pick up in a whole lot less than 16 weeks! Tempered are available too! I first learned about Rice's Glass in 1994 when a cupola window cracked in a clubhouse I was responsible for maintenance on. My boss' two words when I asked how to fix "RICE'S GLASS". Bam! read more

Poor customer service. Difficult to have them call you back or to move forward with a job.

We had Rice's Glass replace 6 large tempered glass double pane windows and one panel on each of two sliding glass doors due to fogging and, in one case, breakage. Andy and Cesar could not have been nicer or more competent. They worked hard all day still smiling at the end. There were many details with caulking and trim work we hadn't even thought about. They were highly skilled at it all. Thank you, Rice's and Andy and Cesar! read more

Alton, Thank you for a job well done, and delivered. The glass fit snugly. I had more room to work with on the sliders, but not too much. Because the window openings were whompyjawed there was no room for error. The glass panes had to be built to my specifications, exactly. And they were. You and your employees done good. Pat read more

We had a broken window pane in our garage door. It was an odd size and the two "home stores" I previously went to either couldn't cut the glass to size or didn't have glass at all. Fortunately Rice Glass was able to save the day. I happened to call them just as they were closing and they took the time to take my order and said it would be ready by the afternoon of the next day. The next day I realized that I needed the glass to be an 1/8th inch smaller. I quickly called and I was advised that they would take care of it. That afternoon I was received a text that the glass was ready. I picked up and subsequently installed the glass and it fit perfectly. I highly recommend Rice Glass. I thought the price was fair, and the service and quality were outstanding. read more

Mark and Ricky did a great job with the shower doors. And I am very grateful to Mr. Alton for working me into the busy schedule. It looks fabulous! Thanks so much. read more

We had them come out for all window replacements.....came and measured all windows......never heard from them......9 weeks ago.

Incredibly responsive and flexible in helping us think through our options and costs. Great quality of work.

What a pleasure to work with!! David was the ultimate, customer-oriented professional. Price charged for my service was phenomenal!! My car window was fixed in just a few hours, not days. Would definitely recommend to everyone. So glad I was directed their way. read more

I've used Rice's Glass for custom shower enclosures at three homes. They really do a wonderful job and stand by their products. On my current shower enclosure, installed three years ago, the handle was loose due to a missing washer. I emailed and they told me to stop by for a new washer and a screw. Instead of giving me those small items, they gave me a brand new back-to-back shower door handle! One cannot ask for better customer care! At my previous home, they also replaced glass in windows and transoms for me. So, from years of good experiences, I cannot say enough good things about this local company. read more

They are amazing! I took pictures of my window issue and emailed them in - super easy, and got a quick response! When I took in the window, it was a super quick fix...and they did it for free! Customer service doesn't get any better than that!! read more

We have a tiny vintage camper (1966) with Jalousie windows and one pane needed to be replaced. After calling 8-10 other glass companies and getting zero interest in even attempting to repair or replace the glass, we were getting worried that we'd have it wrapped in saran wrap indefinitely. None of the other companies knew what these windows were or were even interested in trying to help. Rice's came highly recommended by a friend & I called them as we pulled the camper heading out to camp for the weekend. They knew the window (without me telling them anything other than old camper), said they could easily fix it & that they were only a few miles off of I-40. We decided to make the detour in see if they could actually fix it. We waited for the owner to take a look & he gave us an acceptable estimate to fix it, mostly the minimum labor charge. Then, he helped fix it HIMSELF! Could not have possibly been nicer or more sincere. We were out of there within less than a half hour (and they were busy on phones and with customers). It was an easy fix, and he charged even less than the estimate since it had taken so little time to replace. WE WERE THRILLED to have found this place!!! I would not hesitate to recommend them to others or to use them again. The owner cares deeply about his reputation and the reviews his business receives. I don't understand the bad reviews, my experience was excellent and everyone we interacted with was very professional, kind & helpful. THANK YOU!!!! :) read more

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I dropped off my broken window at 7:30am and it was ready by 10:30am! The people in the office were friendly and helpful. They will text you when your repair is finished. Excellent customer service and competitive pricing. Definitely recommend. read more

There really should be a negative rating option - just for company's like this. We got an estimate to have a broken window replaced. The windows have grills inside the glass - so naturally you would expect the grills would be included in the quote to replace the glass; And that they would match (as closely as possible) the grilles in the other window. NOT if you use Rice's Glass. (i'll go out on a limb and say nepotism is alive and well here) read more

I had a very small project to install a window screen. Alton Rice handled my request with great care. He knows I am a student with very limited budget, so he patiently instructed me to measure the window size by myself. It turned out that his advice worked so well, that the new screen fits perfectly and seamlessly - like an original one. And the price is really reasonable for a student. Thanks Alton for being so considerate and professional! read more

I needed a new screen panel in one section of our screen porch. Called them around noon and asked how long it would take because we normally allow our cat on the porch and didn't want the panel out for too long. They made me a new panel and it was ready by the end of the day. Super helpful to me (and our kitty!). read more

We were renovating our master bath and needed a glass shower. We went to their showroom and went through the entire build. They refused (and they literally refused) to come out and see the bathroom until everything was 100% completed. When they finally came, they told us that the build was not right and everything we wanted and discussed in their showroom could not be done. Wait, what? If they would have come out before the project was complete as we requested we could have saved a ton of time. Extremely poor customer service! read more

My wife and I couldn't be happier with how our daughter's newly renovated glass shower surround turned out. The staff was friendly, knowledgeable, courteous, and very responsive throughout the entire process. We were able to schedule a visit to take our precise measurements within days of our initial call. Once we decided to proceed, the entire project was finalized within ten days; from ordering the glass to final install. The crew arrived on time, were extremely polite and professional and tiptoed around the house while my children were doing their online classes. Absolutely amazing! The finished produced exceeded our expectations. We have two more bathrooms to renovate and will be calling Rice's Glass for both. read more

We purchased a new home two years ago . We hired Rice's for a new front door with rain glass , which is gorgeous. We also just had our shower enclosure made frameless through Rice's . Scott, Jeff, Rob are all very knowledgeable. I highly recommend them. read more

My contractor had stopped using them because of frequent call back for poor installations on their jobs. I did not trust them to fix it after speaking with the unprofessional owner. The other company we hired showed us how the doors were installed improperly using shims to fix miss cuts and were they glass sanded the edges they chipped it during install. It was a very expensive and unprofessional job. I recommend Glass Depot Phone: (919) 255-9898 who was recommended to me by the builder. My glass doors are all safely working fine now :) read more

Company worked with us to resolve our glass issue. Thanks Alton! Prices are reasonable and they want to make sure their customers are satisfied. read more

The woman who answers the phone is so incredibly rude and unhelpful. Will definitely be giving my business to someone else.

I don't know why this place have such bad reviews. My experience with them was awesome. I had to replace the glasses on my 2 pane window. I took the window into them at 9am and picked it up at 3pm. Fast service and fair pricing. I call around and most places told me that it would take at least a week to have it fix. Also very satisfied with the work they did. I will be going to them in future (hopefully I won't have to). read more

Replacement table top was at a good price and done ahead of schedule. Great!

Simply did not honor their word when they told us they would come back to adjust the installation of the shower door. They wanted up $200 to adjust a door handle and hinges. And I wanted them to honor their word. read more

Just don't use them. We needed a quick estimate on replacing all the windows in a home we were considering buying. They promised a same day estimate. They showed up five days later. The estimate was promised in writing in a day. It arrived.... oh wait, it still hasn't arrived, another four days later. They lied about when they were going to do the work, but at least they were rude about it. Do yourself the favor of finding someone who actually wants to work with you. read more

Very frustrated with this place. It took my handyman and me 3 weeks with repeated calling to get someone to come out and give us an estimate on windows and a leaky shower. Chad finally came out and was polite and apologetic in person, offering to bring us a new shower seal at no charge. He took our old one and said he'd drop off the new one the next day. After a week of checking the front stoop daily and calling Rice Glass the third and fourth days, I finally got in touch with Chad who told me he "hadn't been out our way" and that I had to come into the store if I wanted it. He then charged me $24.95 for what was supposed to be free, arguing with me when I expressed confusion and frustration in light of last week's conversation. No other employees stepped in although several were listening in the background. Very poor customer service. Will not go back nor recommend to others. read more

This glass company, not only has an auto shop to repair broken glass, but a retail store with all types of glass items (mirrors, glass tables etc.). They'll even deliver glass to you for your home or store. It looks pretty interesting to see them riding down the street with all that glass on both sides of their truck. The service is fast and professional. I actually had the opportunity of using their services, when the back glass of the car window accidentally caved in; long story, but nevertheless, they were able to repair it within the same day. It looked beautiful once it was done. read more

The place to go when you need random stuff fixed - but really expensive.

A truck that was a car length away kicked up a rock and chipped my windshield on my way back from visiting parents in Pennsylvania. New to this area, I turned to Yelp to find a good reputable auto repair shop. Cost me about $60 to fix it and I can't even TELL I had a chip there. Amazing job! read more

A+ work! We had one of our clerestory windows replaced, and they did a beautiful job! Accurate. Careful. Thorough. Clean. And extremely kind. Highly recommended. read more