Nothing has changed with the blocking the disabled spots and walkway. The walkway was clear at…read moretimes but most of the trucks and vehicles with hitches blocked it. I don't think they'll ever get this fixed. No one was outside when the people parked so no direction to move forward. Otherwise my service done quickly. Far sooner than the estimated time.

One of our cars was in desperate need of tires after it's long and extended stay of years in the…read morenorth east and it's lackluster weather conditions and roads. As a former service center manager of a major rental car company, I knew what brand of tires I wanted. I made the purchase online and set up the appointment on there as well. We went in on a Saturday and the parking lot was filled to the max. Was only one spot for me to park the car. I set the appointment as a drop off because I had other things to do that day. As I walked in, it was a lot of customer sitting down, waiting for their cars to be completed. I thought I made the right decision, scheduling it as a drop off instead of waiting for it because it seemed like it was going to take a while because there were so many people there already at that time in the morning. I checked in with someone and then looked towards the garage and noticed there were a lot of people in there working. They sent me on my way and said that I was all set and that they would take care of the car. They have an online system where you can track the status of your vehicle to see if it has been completed. In less than 30 minutes, I checked and seen that my car was done! I couldn't believe it and had to refresh the page again to make sure my eyes weren't deceiving me. It indeed was done! Went back to retrieve the car, and went on with the rest of my day. The tires were perfectly installed. Was very impressed with the service I received here, and would definitely come back for any of my tire needs!

say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

Saved me over $1,000 from quotes at other repair shops. Very efficient, helpful and friendly…read more Highly recommend!

Always liked coming here because Rick is very trustworthy but for some reason I can't call them. I…read morekeep getting a error so I dont know what the issue is.

Good service and great price! They get you in pretty quick which is invaluable to someone who has a…read morebusy schedule like myself.

I recently paid over $4000.00 for service on my work Van and felt that the price was a little high…read morebut trusted Thomas Tire (TT) employees and requested the service. My wife and me have paid several hundred dollars on service for several cars last year. Recently I took my car to TT and I received a call from Billy at TT and was told that May car needed to have the Master Cylinder replaced and the cost was $1000.00. That sound a bit high so I checked the price from several parts stores and the part was much less than $200.00. Several mechanics said that it should take an experience technician around 1 to 2 hours and I do understand that there will be cost for break fluids but $1000.00 for this repair? TT have lost me as a customer.

I had a full set of tires put on my vehicle at this location. The staff were very honest and quick…read moreto answer any questions I had throughout the entire process. They were transparent about pricing and made sure I was aware of what all the charges were for. This was only my second time getting a full set of tires put on but they were much faster than the previous location I had used! I was in and out in a little over an hour which was amazing. Again, the staff were super kind and I definitely recommend this business to anyone looking for tire services!

The gentleman that helped me at Blacks Tire Service was amazing! The customer service and the…read moreability to remember me my name after my vehicle was serviced, showed that he cares about his customers! I will always return to this Blacks Tire Service when my vehicle needs to be serviced! The quality of work was top of the line! Thank you guys for doing an amazing job servicing my vehicle!

Always a pleasant experience At Blacks Tire in. Burlington. Mark is awesome to work with.read more

Excellent Service and look to do right by their customers. They don't try to upsell or create…read morephantom problems. Jerry is always looking to do what's best for his clients.

The team at the Tire Center are great! My family has been bringing our vehicles to them for years…read moreand we have always been impressed with their work. Although I now live an hour away, I still make the drive to Burlington whenever my car needs TLC. This visit, they fixed my AC and tire. I was very happy with their price of the service and with the employees knowledge. I would definitely recommend The Tire Center for tires or any repair!

My truck had a flat and they fixed flat and replaced my spare with fixed tire. Quick service and…read moretire is still working after driving 500miles back home.

From the owner: Come in today for your new and used tires! We balance and mount your tires quickly with the best…read moreservice around!

Worst place ever! Total BS. I took my car in for wheel alignment after got new tires 6 months ago…read more The guy told me the shaking when I break is not because of wheel alignment, I need to change the routers and break pads on the front wheels. I then took the car in last week to do the work. Got the car back and the problem is STILL there..... and suddenly my car drives heavier, like a truck and is heavy on gas. It was not like this before. I took it back today .... and the guy says....oh, seems they changed the routers and break pads on the BACK wheels in stead of the FRONT WHEELS, as I was quoted for. And..... politely informed me that they didn't cause the fact that my car handles completely different since I left them last week. So.... I asked him, seeing that you DID NOT change the routers and break pads in the front, as they were supposed to and admits that they did it in the back in stead of the front wheels. I told them to undo what ever they did and give me my money back so I can take my car to a different place. To which is I was given a snide patronizing NO. And apparently because his poor ego cant handle a WOMAN disagreeing with him about her car, and my voice was on the same loudness as his, I was asked to leave. What a load of BS. I will never recommend this place to anyone! They have no honor! $600 and 5 hours of my life GONE and nothing to show for it except MORE issues!

The main guy who runs this place is amazing! He's Great with customers and communication! I love…read morecoming here as a woman the environment is great! This is where I come for my inspections! I recommend them for any of your car needs in the mebane area!

Slow Slow So very…read moreslow Disorganized Children running amuck in the lobby. Omg I want to go home.

Called in advance to see if an appointment was necessary to have a tire losing air checked. Was…read moretold no problem bring it by any time. Dropped by in about 15 minutes only to be told I would have to leave the car with h them!

I won't bury the lede: I will never return to Wilson Tire…read more What originally drew me in was seeing lots of cars out front - many of them police vehicles. I mistakenly took that as a sign of quality. But now I realize public sector contracts don't require the same scrutiny -officers aren't paying out of pocket, so if service is subpar, it's no skin off their backs. My Chevy Tahoe's AC had gone out and was blowing warm air. Knowing a bit about cars, I figured it could be the compressor, clutch, condenser, or freon. I stopped by an auto parts store to recharge the freon and discovered it was already full - so no leak, and likely not the condenser. That pointed to a compressor or clutch issue. I called Wilson and spoke with Jason, the shop manager. I explained what I'd already checked and asked for rough pricing: compressor, clutch, and what a full replacement scenario would cost. He broke it down and said worst case - if everything needed replacing - it would run around $1,700, but that was unlikely since I had freon. Sounded reasonable, so I told him I'd drop it off the following Monday morning. He confirmed that was fine. At 8am Monday, as I'm getting ready to head out, I get one of those automated texts: "Just a reminder, your appointment is tomorrow at 10am." Confused, I called and spoke to a girl who said, "Oh, I just have to enter something and it automatically sends that - don't worry about it." That made no sense - why send a reminder with the wrong date? Still, I dropped the car off a little after 8am. Less than three hours later, while driving back from Raleigh, I get a call from Natalie saying my car is ready. I'm surprised, and ask what the issue was. Her only answer is, "Jason gave you a quote. That's what we did." I explain, yes, he gave a quote - but it was a list of hypothetical possibilities. A quote isn't an authorization to proceed without a diagnostic or my consent to move forward. She keeps repeating, "You agreed to the quote," and says she doesn't know anything more. She state she talked to Jason and that he is on vacation. I said great - I'd like to speak with someone who actually diagnosed or worked on my car. I asked her for the total cost, since I had her on the phone and it could point to the issue, since I had the breakdown that Jason gave me. She says, "$1,700." That's when I got irritated. That was the maximum worst-case number Jason gave me, and now they were trying to charge me that? I ask again for someone who worked on it to call me. She says she'll have the lead mechanic or Jason call. I agree, but before I can finish, she starts yelling at me, saying I agreed to the quote and that she's "just the receptionist not a mechanic" and doesn't know anything else. Then she hangs up on me. Spoiler alert: neither Jason nor the mechanic ever called - despite her saying they would within 10 minutes. About 30 minutes later, Destiny - the assistant manager - calls. She's polite, professional, and listens. I explain everything and she acknowledges there was a breakdown in communication. She confirms the real total was $1,100 and change, and the issue was the compressor and belt. I asked her directly: "If I had just accepted what Natalie told me and come in ready to pay $1,700, would anyone have caught the discrepancy?" Her answer was vague - something about too much freon. I'm not sure if she meant in the system or what Natalie was looking at, but it didn't make sense. It left me feeling like I would've been overcharged if I hadn't questioned it. When I came to pick up my car, a woman (likely Natalie) bolted to the garage as soon as I walked in. About five techs were just sitting there, watching silently while I paid Destiny. No one greeted me. It was uncomfortable like they were ready to be bodyguards, rather than be productive and work on cars or call customers with diagnostics.... That Wednesday, I drove eight hours to Tennessee. And guess what? The AC stopped working when I arrived. I sweat through the entire week. I popped the hood and found a rag left in the engine, condensation on the AC lines, and pools of fluid leaking. My mom had even pointed out the leak during our drive but I brushed it off as residual fluid from the recent service. When I returned, my husband took the car back and specifically asked that Jason call him after the diagnostic. Like any shop should be doing. If that's not already standard, it needs to be. People deserve to know what's happening with their vehicle. It turned out freon was leaking from the service port. Bottom line: I will never return to Wilson Tire. The lack of communication, the attempt to charge me the worst-case number without explanation, and the dismissive, unprofessional treatment - especially from Natalie - were unacceptable. I truly believe they've gotten too comfortable with contract work where no one checks the bill. But when it's my money? You better believe I will.

From the owner: Wilson Tire Pros & Automotive proudly serves the local Elon College, NC area. We understand that…read moregetting your car fixed or buying new tires can be overwhelming. Let us help you choose from our large selection of tires. We feature tires that fit your needs and budget from top quality brands. We pride ourselves on being your number one choice for any auto repair.