My family has been going to this location for over 20years. This has therefore been the primary place to take my vehicle and, until this past weekend, has been a generally good experience. However this past weekend made me reconsider this location. I understand businesses are not perfect but when a car is rushed (trash left in vehicle, things forgotten in service) I have a problem. I left my vehicle Friday for a standard 50,000 mile maintenance. This was done and of course there were additional services that needed to be met. I obliged, and picked up my car late Saturday afternoon. Included in my service was getting two new tires applied to my vehicle and of course with the 15 Honda Civic the computer needed programming. This was not done, and I did not see a big deal about it at first as I brought back my vehicle and they assured me that it was fixed. however it was not fixed as later on that night my TPMS malfunction signal kept going off and so I tried to reset it myself three times that night. This was unsuccessful and so I brought back my car yet again to Honda dropped it off for it to be looked at Sunday. well of course is open to another slew of things that all of a sudden need to be done on my car including the transmission fluid which should have been mentioned to me the previous day as they had just done my brake fluid. another nice surprise of course was that the dipstick was all the sudden missing for my transmission. I wouldn't even know where to look for the transmission dipstick so this is impossible as I only bring it to Honda for service since I got my car in 2016. I was assured that everything was resolved with the TPMS and the dipstick would be replaced at no cost to me as I agreed to the transmission fluid being done as well. $800 later and I pick up my car from all of the service I received this weekend only to see a curious $17 "shop supplies" charge on my bill which I can only assume is for the dipstick that I was told I would not be paying for. I asked the woman at the counter when I was paying with this would be and she told me not to worry about it. At this point I was very frustrated and decided not to raise a fuss, thus paying the bill in full and was off to find my car in the lot. After about 20 minutes of driving my car the TPMS signal went off yet again. I have contacted Honda and left a voicemail and have yet to receive a response. I am extremely unhappy as one sn'could figure from this long review, and hope they will be contacting me soon. UPDATE: Brought my car back in and was contacted with the information that a technician out the wrong size tire on my car and somehow this fact got past two other technicians. Also my car now has 400 more miles on it than it did 4days ago (& I only drove it a Max of 60miles when I had it part of Saturday). I went back to Honda yet again and spoke with the service manager, Kelly, who was very receptive. He had the tire I needed, ordered, and stated it would replace the incorrect tire free of charge. He also stated he would call me the following business day (wedn) in regards to the extra 400miles placed on my car. I returned to Honda on the following Thursday for my scheduled 830 appointment, waited until 11pm for the tire to be replaced (only a 10min job I was assured) and left Honda. Lo and behold, the TPMS sensor went off AGAIN. Kelly is now out of town and unreachable until this following week. I expect compensation or I will not be returning to this location. read more

Unless you enjoy needlessly throwing money away, DO NOT DO BUSINESS with these people, they will try to rip you off at every turn!!! I had a windshield wiper malfunction with my Honda Civic. Went there, they looked at the car, told me I would need a wiper assembly to fix the problem, then ordered one for me because they didn't have one in stock. In the time between them ordering the part, and the part coming in a few days later, I had called to see how much the labor would be (because I had forgotten how much they said it would be when I was there). I then had the displeasure of speaking with a rude jackass named Matt, who told me it would take 90 min. to take apart the steering column to install it, making the charge for labor $156.00. I then searched on YouTube to see if I could install it myself, found what I was looking for, then was able to install it myself after the part came in. The mind-blowing thing is THEY LIED ABOUT THE TIME IT WOULD TAKE TO INSTALL IT (saying it would take 90 min), BECAUSE I WAS ABLE TO DO IT MYSELF-----ME, A GUY WHO HAS NEVER-EVER WORKED ON A CAR BEFORE IN MY LIFE-----IN LESS THAN 20 MIN!!!!! Ohhh, but the fun doesn't end there, because after I installed it, IT DIDN'T FIX THE PROBLEM---Meaning that one of their service technicians (Michael) misdiagnosed the problem. So I called and spoke with the parts manager (Jerry, who was also rude), and told him what happened. He said electronic parts were non-refundable, and did not want to give me a discount for the price of the part if I would bring the car back in to see what the REAL problem was and have it fixed. Only after pressing the issue by me informing him multiple times that I shouldn't have to pay for a part that one of Crown Honda's employees erronously told me that I needed, he finally RELUCTANTLY and RUDELY agreed to give me a credit for the price of part if I would bring the car back in to have the real problem addressed. I'd understand not being compensated for the price of the part if I was the one that said I needed it, but this was one of there supposedly competent employees saying that I needed it. In conclusion, I went back to Crown Honda, waited for a few hours for them to fix the real problem (a "Bottom Cover Assembly" installation was what was really needed). I was charged $164.44 (after the discount for the price of the wiper assembly that I didn't really need). Yes, I probably could have done more research on this one as well, and MAYBE would be able to do it myself, but I was so mentally exhaused over the whole ordeal, I just wanted to get it out of the way, and be done with it. FURTHERMORE, Jerry and Matt absolutely had NO REASON to be rude with me over the phone, because I was nothing but kind and polite to them the whole entire time. And guess what, I was planning on getting myself another Honda within the next year before this all happened, but THANKS TO THE INCOMPETENCE, DISHONESTY, AND RUDENESS OF THEIR STAFF, THAT ISN'T GOING TO HAPPEN NOW!!! I'll purchase another vehicle somewhere else, and share my story with as many people as I can. :) read more

I can't believe I'm going to say this, but buying my most recent car (and a minivan no less!) was a pleasurable experience! My husband and I have a 15 month old son, and I am 6 months pregnant, so we definitely had some challenges to overcome in spending time test driving and purchasing a new vehicle. We spent a couple of weeks researching as much as we could from home and decided to do our test drives separately and then purchase the van together over a weekend. On my first visit, I arrived hoping for a test drive, and I was put in touch with Daniel McGreal as my salesperson. He was very straightforward and accommodating and had me driving a van within 10 minutes of meeting him. After the test drive, he quoted me a great price right away that I was excited to take home and show my husband as it was several thousand less than we were expecting based on MSRP on the Honda website. He took me seriously and answered all my questions even though he knew there was no possibility of making a sale right then and there. I was in and out of the dealership in under an hour, with no pressure or up-selling. My husband, son, and I came back first thing on a Saturday so my husband could test drive/purchase the van. Daniel provided our son with a coloring book, a bottle of water for me, and pointed out a pond near the dealership that we could explore while they went off on a test drive. Once we decided we wanted to buy, the only wait I experienced at the dealership was for the financing specialist to be free to go over my extended warranty and loan term options as he helped someone else purchase their vehicle. Also, I need to mention that they gave us more than a fair price on our trade in, which was a really pleasant surprise. Long story short, we really enjoyed our purchasing experience. We were not an easy family to sell to with my son running around the dealership and all of our needs as a family, but everyone was really nice and made it a breeze. When we are ready for our next vehicle, we will definitely be back to see Crown Honda. read more

I was so excited to shop for a new car. I had purchased my other Honda at the Crown Honda Greensboro location. There, I received exceptional customer service. However, I cannot say the same for the Southpoint location. I went in knowing what I wanted and just needed a salesman who would be respectful dealing with a woman with only a few questions. I dealt with Mr. Hibbs. I explained that I wanted a CRV, was going to pay cash, but was interested in the best deal trading either my current Honda Accord or perhaps trading in my son's car. He just didn't seem "friendly" ... almost like he was too busy or perhaps didn't like dealing with just a woman. Since there were signs everywhere showing "SALE", I asked what the sale was about. It was the 0.9% financing. I explained that I really didn't want to finance and asked what "deals" there were for someone like me. He said "Nothing." After getting a price, I told him I wanted to think about it and I wanted to talk with my son about trading cars. After contacting my son and telling him how I was treated, he convinced me to go to a Honda dealership in Burlington. What a difference!!! They couldn't have been nicer! While I didn't make a decision THAT night, I did go back to Burlington Honda the very next morning to purchase my new car. Why did I buy at Burlington Honda? Because on my way home that night, Mr. Hibbs actually called me to see if I had made a decision. I told him that I was leaving Burlington with a better quote and was told that Honda was offering an additional $500 savings if I financed $5,000 for at least 90 days! His response???? "You know what? Goodbye!" and he hung up on me. By the way, Mr. Hibbs ... Why do you work for a Honda dealer but post on the dealership site that you drive a Chrysler Sebring? Don't you believe in the product you are trying to sell? Try Burlington Honda if you're reading this. I dealt with Mark Manning. He was super nice and answered all my questions! read more

I was in the market for a while for a new truck when I discovered the Honda Ridgeline. Not a conventional pickup, but it is has the most utility and a smooth ride. I started my quest for a Ridgeline at AutoPark Honda where they low-balled the crap out of my trade, ~$5K below KBB value and my truck was in excellent shape. So after two hours of going nowhere fast, and the salesman pushing me hard to buy immediately. I left the dealership exceptionally frustrated. Since Leith owns AutoPark Honda as well as Leith Honda, I decided to try Crown Honda. Upon arrival I found John Pasquinelli who immediately had an appraiser looking at my trade-in, and we began working on numbers. The appraisal came back $4,500 higher than AutoPark's with the vehicle cost almost identical! After that, it was almost all but a done deal. John got me started on the paperwork while he had the service department prep my new Ridgeline with detailing, gas, etc. The Finance department was exceptionally efficient. James had all my paperwork prepped and it took only several minutes to run through everything. He answered my questions along the way with clear and detailed answers. He also gave me an exceptional extended warranty at a VERY low cost. This was important to me as I plan on having my Honda Ridgeline for a long time. Tony, the GM of the dealership, popped in as we were finishing going over the paperwork. Very nice guy, that will help you with almost any questions or concerns you have. Very personable guy that will make time for you even if he is busy. All-in-all, this was by far my best experience with a car dealership that I have had in my life. They are friendly, personable, and don't rush you to make decisions. I strongly recommend John P. as a sales consultant as he is knowledgeable and doesn't try to force you into a decision you are not ready to make. read more

I worked with Daniel McGreal a few weeks ago to find me the perfect CR-V. They were so easy to work with and I didn't feel pressured at all. It actually took me six months to find the one I was looking for (I am an overthinker, I know), but when it comes to buying the right car, it can take time. Daniel was easy to talk to and ask questions without him begging me to come in to the dealership. He actually never asked me to come in. He just said he was here if I needed him. That gave me peace of mind. I can't stand when car dealers pressure you to come in to the dealership. Daniel and I actually did all of the negotiating via email and phone before I got to the dealership. I was comfortable with where we were on numbers (they took so much off for me). In comparison to other Honda dealerships in the area, I found that they were most fairly priced. Even when I got there, they were still willing to negotiate more, for my benefit. They gave me more for my trade and I left there comfortable with my purchase. I am still so happy with my car. I hope that everyone can have the experience I had. I worked with Johnny Tran, the finance guy. He was nice and was willing to work with me EVEN MORE on numbers. I know I sound like someone who works at the dealership, but I promise i'm not. I just had a great experience. The service center is always great as well. I used to take my civic there for routine maintenance. Every time I went, they always told me it could take hours. Like clockwork, they always call me within an hour or two saying my car is finished. I don't have anything bad to say about this dealership. They were all so kind to me and I like to see good things happen to good people. I hope they continue to do well. read more

I joined the Honda family in early 2014 after my beloved BMW 735i was hit and totaled. The search for a new vehicle was exhausting but I found a great deal on a 2011 Honda Odyssey in Greenville, NC that had received all of its on-time servicing at the dealership from which I purchased it. Since I live in Durham I needed to find a convenient service location to continue this maintenance record and Crown Honda of Southpoint was it! I have visited several times for an oil change (that included a free car wash!) and I have been as pleased with the service that I've received as I am with my beloved "Shonda," my Honda! I visited recently on February 19, 2015 for an oil change and was promptly greeted by Buck Ransom who was extremely cordial and professional. He looked at my odometer and informed me that in addition to my oil change I'd reached 60K miles and should consider the transmission and brake system flushes recommended with this mileage. Buck showed me the color of the transmission fluid and explained the color that it should be and I consented to have it flushed. He told me that he'd have the technician check the brake system fluid and let me know its status. He did so and informed me that its color did not indicate an immediate need for change and that I'd likely want to remember to have it done at my next oil change. I appreciated Buck's honesty as he did NOT go for the, "You need to have this done now" hard sell. As a teacher I also appreciate this location because I am able to access free Wifi and get work done in a very comfortable waiting area with free beverages! I LOVE my Honda AND this Service Center and highly recommend them without hesitation OR reservation. read more

The service department at Crown Honda is one of the main reasons I keep buying Hondas, the service is always top notch, unlike other places, they do not try to pull one over on me, other Honda dealerships in the area I have been to in the past tried to sell me on parts my car didn't have, this is never the case here. As a woman it is really nice to walk into a service place and NOT get treated like an idiot. The service hours are amazing, and the shuttle is so, so convenient, I can drop my car off in the morning, the shuttle driver will take me to work, and pick me up when my car is ready, or at the end of my workday, if I ask. Never miss a day at work over a car issue, and the drivers are always so friendly and courteous. I have bought a new car here over a year ago, after having been a customer and having my cars serviced here for 7 years. I was most impressed with the buying experience, I didn't expect a deal on a car that was flying off the trucks as soon as they could deliver, but I did get a fair price and got what I expected for my trade-in. Very happy with the overall experience! I would like to say something to customers who think the shuttle is somehow their right, it is a courtesy and very convenient, so if the driver can't get you to Raleigh (they have a dealership and service department there, lobby them to get this service!), or they can't pick you up at the exact moment you want, don't be rude to the driver, also, tip the driver, be nice! read more

I owned an 8-yr old Camry Hybrid that decided to die on me @ 127,000 miles. No warning - it was the Hybrid battery, and Marc Jacobson wanted $4300 to replace it. I just couldn't do that! They tried to talk me into a Corolla after I'd lost $3K of my trade-in value due to the battery. I called Crown Honda (since I'd owned two Honda Accords in the past). They matched the trade-in value that Toyota offered me and gave me a good deal on a 2015 fully loaded Civic. I did not feel taken when I left (that's a first). I also left in a car that I didn't feel was a downgrade due to the situation. I love my new Honda! It was pouring rain when I visited the dealership and made the transaction. They told me to bring it back for a detailing they felt they owned me. There were many extras in the deal - first oil change free, 10,000 mile service free, free Nitrogen fill in all four tires, six free auto detailing (inside and out). When I arrived the following Saturday for detailing, I had noticed a bubbling in one of the pinstripes - they replaced it while I waited, without hesitation. My sales person was Sergio. He was friendly, is a good and knowledgeable sales person, and was a pleasure to work with. I went to this particular dealership because of my daughter's pleasant experience 2 1/2 years ago. Like her, I was very pleased and will continue to service the car there as well, since they have service hours seven days a week. read more

I am new to NC and did not have a "home" dealership for my Odyssey. I found Crown Honda on a Google search and decided to give them a try. When I went to get my oil changed and a few other things I brought my 13 year old autistic son with me. I asked how long the wait would be so I could prepare my son and be able to keep him as settled as possible. Billy Jewell explained that it was looking like a 5-6 hour wait. I explained to Billy my situation of having my son with me and if there was another way to accomplish the task at hand all while keeping my son calm through the process. Billy made sure to take my name, express his understanding of my situation, and told me to return the next morning prior to them opening and that they would get me taken care of in the quickest manner possible. Fast forward to 6:30am the next morning...I arrived and was kindly greeted by the technician who accessed what I needed and most of all Billy remembered me! I was in and out in a little over an hour. This was the smoothest process, from beginning to end, ever at a dealership. They treated me like family and I greatly value their care, kindness, honesty, and professional/no hassle attitudes. Words cannot express my gratitude for the Service Team and Billy Jewell at Crown Honda! I will not be going anywhere but to Crown Honda from now on! I highly recommend this dealership! They are awesome! read more

My wife and I had decided it was time for a new car. My 2007 Ridgeline had performed so well that I elected to replace it with a 2012 Ridgeline. A friend recommended that I contact Mr. Scott Washley, sales manager, of Southport Honda in Durham, which is 140 miles from my home. Monday morning, Scott called me and after discussing what I wanted said he did not have one on his lot but give him a few minutes and he would get back to me. About 30 minutes later he called back and said he could get exactly what I wanted (color and equipment) and after a few minutes we agreed on a price which included a fair trade value for my 2007. The car was at another dealer but would be in Durham in 2 days and would be ready for me at 1pm that Friday. I arrived at Southport at 12:30pm and was met at the door by Cannon, a very friendly and polite salesman. He informed me that the car would be ready about 1pm and we immediately got down to finalizing the sale. No hassles on my car not being exactly as I had described, just "glad to see you" and "lets get you in your new car". The sales and finance personnel were polite, professional and friendly. Two hours later I was on my way home in my new Ridgeline. The procedure could not have been smoother. By the way, the car is everything I expected and more. Would I recommend dealing with Southport Honda? With no hesitation, yes I would! read more

I am from out of town and have temporarily relocated in the area. Before we came down, it was discovered that our 2015 Civic needed a new axle. The local dealership diagnosed it, but could not get the part before we left. So when we arrived here we contacted Crown Honda. I have read other people's reviews and can see how they might have had problems by not knowing where to go when they first walk into the service area. There is a desk all the way in the back with a receptionist. That could be more visible. But once we found it, she was very nice and we found the service manager Tony Holland to be very accessible. I am giving this place a 5 star rating because of their excellent diagnostics on our car. We had two other repair shops look at it for a total of 4 times before we arrived here. We had been told that we needed a new axle and Honda was willing to pay 85% of the cost. We arranged to LEAVE the car at Crown (under their advise) and when they looked at it carefully, they were able to identify the actual problem. They undid a few bolts completely and re-installed them. The noise and clunk has disappeared completely and we did not have to pay a thing. The car was done in less than half a day. This is a very busy repair shop, so I do advise you either leave the car or use their shuttle service. But if you need good diagnostics, this is the place to go. read more

We recently had to pay an emergency visit to Crown Honda Southpoint (CHS) for late night service. (We had finished dinner at a local restaurant, and when we tried to unlock our Odyssey, the alarm system/horn started blaring away -- enough to drive other customers from the restaurant's outdoor dining area!) Several other customers tried to help us trouble-shoot the problem, but to no avail. It was about 9:00 PM and we were getting desperate when my husband remembered that the CHS service department is open until 11:00. We drove out there and pulled into the service bay with the horn blaring. Needless to say, we got attention right away. But, the mechanics were all stumped by our situation -- no obvious cause or solution. After pulling the appropriate fuse to silence the horn, one mechanic took it to the back bay and started computer analysis. We went in to wait in their very comfortable waiting room [with free coffee, wifi, bottled water, etc] and, sure enough, just before 11:00, they brought the car back to us, problem fixed. (It turned out to be a unique problem in the wiring caused by a contact that somehow got wet in the lock button on the driver's side.) They also replaced struts for the rear lift gate, due to a recent recall [no charge for this] . Our total bill was $150 for this excellent, after hours service. We are huge fans of CHS! read more

Love Crown Honda of Southpoint!!!! Servicing a car can be a long, boring process, but I enjoyed my brief 1st experience. Everyone was super helpful, very friendly, and couldn't be more efficient! Crown Honda at Southpoint serviced my car in a very effecient manner. I callled in about knocking noise under my hood and a very nice gentleman named Brandon suggested I stop by to address the problem and see if it's a safety concern. When I pulled up to the service bay, I was greeted right away. An associate by the name of Brandon greeted me right away. He listened to my concerns and brought a suspension specialist named Chris to my car. Together they found the problem in the Steering Box. They lifted my car up and tightened the steering box within 30 minutes. While I was waiting I was approached by a friendly saleman, Noah. We had a fun talk about our cars, both Civic SI's. All in all, everyone at Crown Honda is very friendly and knowledgable. I'm comparing my experience here to that of one at Auto Park Honda in Cary. The gentleman at Crown talked to me like a person, as oppose to some dumb female like Auto Park! I truely appreciate that! My car no longer makes this knocking sound, and it drives much smoother now. I'll certainly return to Crown Honda for maintenance, warranty issues, or future purchases!!! LOVE THEM!!! :) Thank you Brandon, Chris, and Noah! read more

I recently went into the Crown Honda dealership looking for a used minivan. I needed reliable transportation for my children and grandchildren and to get back and forth to work. I had a wonderful salesperson who helped me get into a vehicle I could afford and that would be affordable for me. My salesperson was Walter Sturdivant and he made an excellent impression on me. He listened to what I wanted and made sure that my entire experience was pleasurable. My financial advisor James was excellent also. Walter has helped me through this entire process. He is a very friendly and fair and hard working individual. After making my purchase, of a 2007 Nissan Quest he knew that it was almost closing time so he told me to bring my van back in to be detailed and serviced. I went in the other day to have the work done and they checked my vehicle out. Some of the work they could not do at the dealership so they have made an appointment to pick up my vehicle from work and give me a rental car to use while the Nissan dealership does the work that needs to be done. Walter has stood by everything he promised. If you want to purchase a vehicle from a fair and honest dealership I highly recommend The Crown Honda Southpoint dealership. If you want a salesperson who really cares I suggest you ask for Walter Sturdivant. He is a man behind his word. read more

Great experience with both Sales (Sam) and Service (Michael) here. I bought a 2008 Honda Pilot (89k miles) here in May and just brought it back for the first service last week. Pros Sales - Good working with Sam, low pressure, focused on what I was looking for, very patient. Post Sales - My battery died a few days later. Sam quickly drove out, jumped the car, called ahead to service and had the battery replaced ASAP. This whole process took a couple of hours of back and I know he missed dinner with his family, but you would never know it. GREAT sales guy. Service - Worked with Michael at my recent service, found a couple of issues with the car that we probably should have caught in the pre-sale inspection. He was great to work with and got everything taken care of at pro-bono rates or discounted. Best possible experience with a Service guy! Location- have a good kids play area where my 4yo daughter basically had a fun play date with the other kids also waiting on their cars Cons Typical car sales tactics (back and forth) but came to a good conclusion Couple of issues with the car that should have been caught in pre-sale inspection, but they mitigated any issues by being responsive and doing the right thing. Net-net, highly recommend the folks I worked with, specifically Sam (Sales) and Michael (service). read more

This is my first Honda showroom. I had a plan to purchase CR-V in the next couple of months but I got a call from this showroom in the last month as they came to know my plan since I have registered my details in couple of websites to know the CR-V cost. We thought of going multiple showrooms on the same day to see different available colors. Pros: 1. More choices: We went to this showroom in the last month and we found all choice of colors for each type of CR-V model (2WD and AWD) which we are really impressed and reduced my time to go for other showrooms. 2. Good rate: I have purchased CR-V 2WD with good rate since I have verified cost across all available sites (e.g., TrueCar.com) on the same day when we were discussing with the sales guy and we found the deal approximately the same price whichever they have mentioned in their sites. 3. Good behavior with Customer. Cons: 1. Time Consuming: They took more time to finalize the documents and it took nearly 3 to 4 hrs including loan settlement. This is the only drawback I saw but it may be due to loan approval process and not problem with the showroom people. I am just writing this about my experience at showroom. I am really thankful to the sales person James who helped me to purchase good vehicle. I am enjoying a lot with my vehicle. read more

I did not want to buy a new truck or, at least I didn't think I wanted to buy a new truck! Deep down inside, I did though. I wanted to be sold to and, get my price! I also remember MJ the salesman on the floor from months ago when I wanted him to search out a vehicle I like...Honda Ridgeline Black Edition (not new but as close to new as he could get). I came back months later. He remembered what I wanted but, they didn't have any. He suggested I buy a new one. I told him I couldn't do that. He told me we could and that he could make it happen. Of course, I didn't believe him. He made me believe it could happen and that I could do it. I hem and hawed about it, until the numbers were starting to take shape. So, the whole negotiation dance took place. I told him I couldn't do that number. We went back to the drawing board and finally worked it out to a satisfactory number for all. Guess what? I have a brand new 2026 Honda Ridgeline Black Edition!!! And, with a price I can live with and can't live without! This guy, MJ...let me tell you, he is a natural born salesman! I kid you not!! I'm a hard sell and know it! This guy is good! Guess what else, I'm extremely happy that he (MJ) sold it to me!! So, I want to thank not only Mj, Louis and the whole entire Honda Crew!!! You are Great!! William read more