Purchasing a car is a stressful task, but Subaru's customer service makes it so much easier. My dalesman, Carl Diederich, was EXCEPTIONAL. He listened to my and answered thoroughly my MANY questions, patiently test drove various models with me, and also had a sense of humor through the entire process. Needless to day, I purchased my car that day and the entire process was professional and seamless. A special thanks to Carl, as well as support staff, for helping me through this process. read more

If you are interested in a Suburu, Hendrick Suburu is the go-to place for exceptional and satisfying outcomes. Michael Brown is an affable, knowledgeable and outstanding representative for this establishment. From assessing your needs to prescribing the right solution, Michael Brown incorporates his astute product knowledge and expertise to make the process pleasurable and stress-free.. He's the person you would want to ask for, he gets things done and finished. You won't be disappointed. Also, kudos to back room staffers, Faris and William Priest for their invaluable insights and wisdom. My Rating is greater than 10, in a ten-point scale!! Doug N read more

Just purchased my second Subaru from Hendrick Subaru Southpoint and once again, had a really positive experience. BAILEY, our salesperson, was terrific. Super accommodating, patient, and got us all the info we asked for. He even came in on his day off to help us. I really appreciate the whole vibe of this dealership - there seems to be a great work culture and a genuine attention to honest, straightforward customer service. Not to mention, we are super happy with our new electric 2026 Uncharted! read more

Had a great experience purchasing a new car from Bailey at Hendrick Subaru Southpoint. Really appreciated all the time he took with us. He was attentive, helpful, but also didn't make us feel pressured to make too fast of a decision. We've always had a good experience here, both with service and sales. Highly recommend this location, and ask for Bailey if you want a low-stress shopping experience. read more

Everything went well. I just purchased my second Forester from Hendrick. It is a 2023 Subaru Touring Certified PreOwned car. My sales Associate, Jay Weil, spent the time to understand what i was looking for and found it-- the second car i test drove.The dealership smoothed the process by handling almost everything - including all the DMV paperwork. I would highly recommend both Jay and Hendrick. read more

I had a great experience at Hendrick Subaru. Jay was knowledgeable about the inventory and helpful and patient with the test driving process. I'm very excited about the Crosstrek I purchased. I felt my interests were heard and I did not feel any pressure at any point in the process. I highly recommend this dealership! read more

Jay Weil was excellent and I will be dealing with her for another car couldn't ask for a better sales person. Chris Kulis was very good with the paperwork listening to what we wanted and what we didn't. I wish I could give more stars read more

Honest dealership is not an oxymoron. You found one right here at Hendrick Subaru Southpoint. I purchased a car sight unseen from across the country from them. I was extremely leery of doing so based on a recent terrible car buying experience, which you can read about in my other recent Yelp review. After that debacle, I was spoiling for a fight. Hendrick Southpoint completely disarmed me. They were square and honest through the whole process and even arranged shipping to me in California. When the car arrived, there was an issue with the car that I had not been made aware of, but Hendrick's Southpoint made me whole in a way that I think was fair for them and me. The next time I buy a car, I'm driving an hour and a half to the closest Hendrick dealer. read more

Everything went perfect!!! Adrian is a wonderful person, treats you well and he's very patient. If ever I'm in the need for another vehicle, he will be the person I go to and I will drop his name wherever I go if someone is looking for a new car purchase. Thank you for being an excellent sales representative and a friend. Maxine Huggins read more

Well, you never walk out of a car dealership or service bay without your wallet a little lighter. But everybody here seems very kind and helpful and cheerful. Even other civilians -- not technicians -- like me in the service bay seem pleased at the good help they got! read more

What a pleasure to buy from! Brittany was the best! She made it easy and, dare I say, fun, to replace my car. She listened closely to what I was looking for - the budget I wanted to stay within, the features I was looking for, the type of vehicle I wanted/didn't want - and didn't try to sell me on something on something else. I felt absolutely no pressure at any time to buy from Hendrick, which was a welcome change from other dealerships. She also offered to help me return my rental! When do you get THAT kind of service at dealerships? And the detail work done on the car before I picked it up was fabulous! Faris made the financing part of the 'deal' easy and painless. Also like Brittany, he was customer focused and explained every small detail of the process and made sure I knew exactly what was being signed and expected of me. I cannot thank Brittany and Faris enough for making buying my car any easier than they did!! If you are looking for a dealership to visit go see these two -- you most definitely will not regret it! 10-star dealership because of Brittany and Faris! read more

I am very grateful for the service that Hendrick Subaru Southpoint provided me recently. My tire was checked and assessed by Dennis who was so awesome. He was extremely professional and efficient. Also his communication regarding how to set up payment and delivery of my replacement tire was excellent. I am so glad for his help and that he ensured I have a safe ride back to NY. -Alice read more

I had a good experience here, until I really needed them. Purchased the vehicle here and they refused to honor their warranty. Claimed aftermarket modifications voided the warranty yet no such modifications were made by myself. That's how the vehicle was purchased from this dealership. They said Subaru wouldn't stand behind their warranty (yet they sold me the vehicle) so why doesn't the dealership say, we sold you the vehicle, we will at least make it right for you. Unfortunately not, so it cost me a $1,200+ out of pocket for something that should have been covered at 100%. If the modifications were made by me, sure I wouldn't expect it. They had the opportunity to do the right thing and they dropped the ball. read more

Vincent McLeod was terrific to deal with. He is very friendly & informative. Totally good experience.

Great place. Great people. Great service. Everyone is so friendly. Painless experience. Ethan was awesome. Shout out to his new nurse wife. read more

Chris Lowery & Brad Woolley were absolutely amazing. Spent time to answer questions and make the deal happen!

Had a great experience here with Keke on Saturday, very smooth and easy transaction. She was very attentive and patient when I wanted to test drive several vehicles before I made up my mind. I highly suggest asking for her if you are in the market for a Subaru. read more

When I called yesterday I was told I didn't need an appointment for an oil change today. Drove 50 miles, was then told they were too busy, and couldn't do an oil change. I guess the jokes on me! Thanks for nothing!!!!!! Edward Turner read more

Went to shop for a second car. Salesman (Carl) was helpful and low pressure. Financial paperwork was easy and low pressure as well. Recommend! read more

Everyone is friendly, knowledgeable, and helpful and I never feel like they are trying to sell me anything that I don't need. It's great to have a dealership that I trust so much. read more

If you carefully comb through the reviews of Hendricks, you'll find a common theme that emerges - fraud. Charges for work that has either not been completed, never needed in the first place, or was done incorrectly. If you confront them about it, they try to brush it under the rug no matter how dangerous the consequences of poorly performed work could be for your vehicle or your safety. I went in for a routine oil change. I knew there was a nail in my rear left tire. I was getting new tires in a few days so I wasn't worried about it. Forgetfully, I agreed to the advisor's recommendation to get my tires rotated. When my service was complete, I went out to the bay to get my car. I had remembered while I was paying that I shouldn't have gotten the tire rotation but paid anyway. I looked at the paperwork and was legitimately surprised they didn't say anything about the nail. They are usually very quick to upsell additional service and parts. I thought they would definitely tire to sell me side tires! The paperwork said everything was fine - including my tread which was obviously well worn. In the bay I happened to glance at that rear left tire and saw the nail sticking out right on the place it's always been. I immediately walked back to the service desk and asked again if they rotated my tires. The advisor looked me straight in the eyes and said "Yes, sir." Impossible - the nail was in the same spot. If the tires were rotated they would be in a different position on the car. The tech admitted they didn't and blamed the issue on a tech (seemingly a recurring problem). He didn't even seem surprised. It felt very much like they do this frequently and I just happened to catch them in their own game. Without any additional questions he voided out my whole order and said management would call me the next day. I left feeling that my trust had been completely broken. How do I know that they did any of my services correctly? How do I know they actually used synthetic oil for my oil change? Or changed my filter? Guess I'll have to check for myself. But I have a feeling I already know the answer. Management never called either. Nevertheless, I won't be going back. And I highly recommend if you choose to go here that you take a second look at the work you're being charged for. read more

I knew what I wanted and what I was willing to pay. The sales person Trevor was very helpful, responsive and professional. He worked with me providing all the details I requested and introduced me to his manager Will who I finalized pricing with. They made the process very easy and seamless. Trevor did a great job explaining all the features of the car ensuring my mother in laws was comfortable with everything. Both Will and Trevor were great to work with. I would highly recommend buying your next car from this dealership! read more

I had a wonderful experience purchasing a new Subaru Outback from Julia Hasasneh (sales) and Chris (financing). They made the process very easy, which was much better than an experience I had with another Subaru dealership that tried to force me into a vehicle that I was unsure I liked. I am glad I continued to look and found just what I needed. No pressure, let me drive two different models to be sure I found the car right for me. If you are in the market for a Subaru, I suggest you stop by Hendrick Subaru Southpoint, ask for Julia if you want the best service possible. read more

My experience at Hendrick Subaru was fantastic! Chris Lowery was an excellent salesperson associate and guided me through the process of picking the best car for me! When it came time to determine payment, he was able to help me work out a deal that we were both happy with. Looking forward to coming back to the dealership for my first oil change! read more

From making the appointment for a service, to delivering the car and a timely response to the work being done. I love the Subaru dealership at Southpoint. Dennis was so helpful and remembered that I had a service plan which was fully honored with no add on costs. I would thoroughly recommend them for your Subaru. read more

Went in for an alignment, they removed my air filter without notifying me and let me drive off with no filter. After my car dash lit up like a Christmas tree after driving back from work, I lifted the hood and started investigating. Heres what I found... no filter, dirt in the MAF sensor and no mention of this in my provided service record. After calling the assistant service manager, they downplayed the severity and blamed it on "being human" ‍ Needless to say I wont be taking my car in anymore. read more

Hendrick Subaru Southpoint - Car Dealers Near Me - Durham, North Carolina

Simply outstanding service!! Efficient and convenient. Excellent communication. Damien and Mario are knowledgeable and very professional. They take great care of me and my car! read more

I purchased my first Subaru from here two days ago. The staff was very helpful with streamlining the process. There was no pressure to move on anything. David Freiburghouse pretty much walked me through it all in a timely fashion. Will Priest helped me secure the car I wanted while Dave Hickerson presented all my options. The oil change program is definitely worth it. I really appreciated the option to go paperless. Hickerson presented everything on screened desk. I signed everything with a stylus. He gave me a thumb drive with all the documents in PDF form. I added those to my personal cloud. They are always in reach. It's been a while since I bought a car. And a really nice one at that. The paperless option is amazing and definitely the way to go. Attached is a screen shot of them from my Mac. Thanks fellas. read more

Hendrick Subaru Southpoint - Paperless option. All documents given in PDF form on a thumb drive. - Car Dealers Near Me - Durham, North Carolina

Angie the service advisor is amazing, she helped me throughout the entire process, my car had a really bad oil consumption issue, they were able to figure out what was causing it she helped me with the warranty portion and kept me updated the entire time on what was going on. It took maybe a month but it was worth the wait, they ended up replacing the short block and I can't thank her enough for helping me solve this issue. read more

Just bought Subaru Outback from Hendricks! Absolutely no any issues, additional costs or delays. The car is clean and shiny! Would like to personally thank to Jake Koch and Trevor Johnson. Guys were polite and professional. I definitely recommend this dealership! read more

Hendrick Subaru Southpoint - Car Dealers Near Me - Durham, North Carolina

This dealer ROCKS ! I was in need of a used Subaru Outback as a second car. I searched many local dealers for a few weeks. Hendrick Subaru Southpoint had a 2017 Outback Limited for a really good price, perfect for me ! My sales dude, Shadi Jaber was great, he helped me check out the car, answered all my questions and concerns with buying a used car and was super helpful explaining the features and options of the limited trim Outback. We did a couple of test drives and that sealed the deal. I never felt pressured at any time and once I decided to buy, the rest of the purchasing process was so easy, painless and fast thanks to Jake in finance. Everyone here is super friendly and helpful. Great experience and highly recommended. THANKS SO MUCH. read more

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I cannot say enough about how amazing Hendrick Subaru is! I have had the pleasure of getting to work with Ethan over the last month and he absolutely went way above and beyond the call of duty to make my first Subaru purchase be such a success. My first time walking into the dealership and I felt immediately welcomed and not once did I feel any pressure to even discuss purchasing. All of my other experiences with dealerships they immediately want to follow up any test drives (or even while you're test driving) with push about numbers and making a deal. Ethan listened to my situation and we discussed circling back when I was closer to being ready and even through that time period, not once did I still feel pressured to make a deal. Amazing open communication from him and as we got closer to starting to make a purchase, he went above and beyond with the support of his manager to problem solve a road block I had in finalizing the deal. Chris in finance was also just so great and helped in the fun problem solving scheme :). Ethan truly cares about his customers and knows how stressful buying a car can be and makes it feel like it's absolutely seamless. He's also just a cool guy to get to chat with, especially about outdoor adventures in the subie! There aren't enough words to express how happy I am driving around town in my first ever Subaru and really it's all thanks to Ethan and the amazing team at Hendrick. I HIGHLY recommend coming to purchase your next Subaru here!! read more

Hendrick Subaru Southpoint - Car Dealers Near Me - Durham, North Carolina

I was browsing the online websites of local dealers for a particular model Subaru. I saw that Hendrick Subaru Southpoint had that car in the exact color I wanted in the two trim levels I was considering. The 2019 models were rolling into the dealership, so I was hoping to score a deal on a leftover brand new 2018. I put in a phone call ahead of time and thought the pricing sounded on point. It's a car dealership though, so I am always skeptical of a bait and switch. I'm happy to report that both of the cars I was considering were on the lot and they honored the pricing I was told on the phone. I appreciated that kind of honesty. I drove to the dealership and met with Chris Kinkade. It was nothing but a completely pleasant experience. He was super knowledgable and not pushy. I was considering a base model and the next step up, he never gave me the hard sell on the higher priced vehicle, so I appreciated that too. All of the employees here were super friendly from Lisa at the front desk, to Chris and Will in the finance office. There were a couple of extra options on the car that the dealership had installed, but Chris, Brad Wooley and I were able to come to a mutually agreeable final price on the vehicle. I should mention we had sold our other car in Florida, so I didn't have a trade in. I had also talked to another Subaru dealer in the area and the pricing worked out better here. Overall a great experience and relatively painless! I recommend coming to this Subaru dealership before you go to any others. read more

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On October 16 we brought our Subaru Outback to Hendrick Southpointe Subaru for a scheduled oil change. Since the registration for our Outback was due to be renewed in November, we also asked our service advisor to add a North Carolina State Inspection to our service visit. While we were driving home, we received a call from our service advisor letting us know that our Outback had failed the NC State inspection due to excessive wear on our tires with one front tire being bald on the inside edge. Coincidentally, Hendrick Southpointe Subaru was running a "Buy three, get one for $1" tire sale at this time. While on the phone before we could see our car or the tires in question, we were asked if we wanted to go forward with the purchase of these tires taking advantage of the sale. After discussing it, we decided to hold off on purchase of the new tires and told our service advisor to go ahead with the oil change only. When we got the car home, we visually and by touch inspected our tires. None of them were bald or even significantly worn. Still, we had a failed NC State inspection which meant that we could not drive our car until that was resolved. We found another Subaru dealer not too far away who had our tires in stock and could replace them and perform an alignment for us the next day, October 17. As part of the check-in process, an employee gave our tires a visual inspection and told us that, in his opinion, they did not need to be replaced. We all agreed that the mechanic with the most experience with tires would check them over and confirm whether they needed to be replaced. We asked the second dealership if they would perform a NC State Inspection on our car after checking or replacing our tires. After a few hours, we got a call that our alignment was complete and our car passed State inspection without needing to replace our tires. We also received written documentation of the exact level of wear on each of our four tires. That afternoon, we received an unsolicited text message from Hendrick Southpointe Subaru asking us to please contact them with any feedback on our service appointment BEFORE we posted any reviews to social media. We responded that we had barely avoided being the victims of fraud from Hendrick Southpointe Subaru and that we would be reporting the incident to the Better Business Bureau. On October 18, we received an email from the customer service manager at Hendrick Southpointe Subaru. In this email, he referenced the service we had received on October 17 (not October 16 when the service actually took place) and attaching photos the mechanic had taken of our tires. The photos definitely showed well worn tires, but there was no timestamp or any identifying information to prove that these photos were taken of our car on the date of service. We were not offered this "visual proof" or any other documentation of wear on the day of our service when we picked up our vehicle. If you read through the one-star reviews of this dealership, you will discover that this is not the only instance of attempted fraud that has been reported. Fortunately, we did not suffer any real harm from this incident and, in the process, have found a responsive and trusted new dealership where we will be doing all of our business going forward. read more

Shadi is great. Found a nice Subaru Outback 2018 for a great deal as a first car. Thank you

I just bought a new Subaru Solterra from Shalonda R. Calhoun at Subaru Southpoint. This is my 3rd new car purchase from Shalonda R. Calhoun. When I learned that Shalonda had relocated to Durham, I was disappointed. However, Shalonda R. Calhoun made it easy for me to get the car from her. She even delivered the car to me in SC - over 4 hours away. As always, Shalonda R. Calhoun worked with me to find the best vehicle, payments and education available. I cannot give her higher praise. If you're looking for a vehicle, Shalonda R. Calhoun will make it easy and informative no matter where you are. read more

Although I had not purchased my Subaru at this dealership, I called for some advice. I was randomly connected to Faris Qomac, one of the sales people. Faris was incredibly helpful and went above and beyond to help me. If he would do this for a complete stranger, I'm betting he would be even more helpful if you were to buy a car from him! I don't know much about the dealership, but Faris was great. read more

I had a wonderful experience working with Michael Saline at Hendrick Subaru Southpoint. He was very responsive, helpful, and attentive to our car shopping needs and helped us find our dream car! read more

I regularly get my Outback serviced here and the customer service is beyond perfection. They make sure I know what is going on with my car and give me heads up with what I should be saving for future service needs. They also cater to my pup giving her water and treats, and this time her own Subaru dog toy. Could not ask for anything more read more

Hendrick Subaru Southpoint - Car Dealers Near Me - Durham, North Carolina

Bought a Subaru here about a year ago. Had service done twice - was OK. The other day I called at 3 PM and asked if they had their express service running to do an oil change and tire rotation. They said yes, just come in before 4 PM. I hurried in and arrived at 3:40. An advisor and a tech came and said I could not have my servicing done - they were too busy. I told them I had just called and the service person told me to come on in. They got frankly angry and said - "you can leave the car or come back tomorrow". I said that was not what their rep told me and I just drove in 17 miles for service. They repeated their spin in very unprofessional manner, then said "OK we will put you ahead of everyone else" in a sarcastic way. I went to the waiting room and then a rep came in 5 or 10 minutes and said all the work was done. I took it and left. Receipt said was also washed which was not done. I'm wondering if they did any service at all! My brake pedal also had a snapping sound when pressed on, I turned around to take it back but the noise went away in a few minutes. What the hell was up with that? Needless to say I won't be back. read more